Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
440–25K
1725–50K
950–75K
375–100K
4100–150K
3150K+
80 reports with mileage · 230 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 94 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 81 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Power Train. Review the 72 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
11 crash reports3 fire reports3 injury reports
What owners actually said
310 reports
Mileage unknown · May 9, 2022
Power Train
My transmission or other powertrain components have failed several times. While driving my vehicle has a hard time shifting gears. When It does find a gear it Jerks hard forward. That happens most days. Last week it completely disengaged in the middle of an intersection and would not find a gear for about 20 seconds I could not …
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My transmission or other powertrain components have failed several times. While driving my vehicle has a hard time shifting gears. When It does find a gear it Jerks hard forward. That happens most days. Last week it completely disengaged in the middle of an intersection and would not find a gear for about 20 seconds I could not accelerate at all. I was scared and almost got hit from incoming traffic. I have repeatedly reported the problem to the dealership I bought it from and our local chrysler dealership. They have told us that without a malfunction code from our van they don't know what to fix or what the problem is. The technician that drove our van said the transmission slipped while he was driving, but that it only happened once while they had it. I am scared to drive this van with my children.
NHTSA ODI #11463821
Mileage unknown · May 3, 2022
Forward Collision Avoidance
FCW is not working after new radio was put in took it to two dealers they both said that there are no error codes the fcw is turned on but no warnings or braking the rear system works fine I used three large boxes to test both front and rear
NHTSA ODI #11463250
Mileage unknown · Apr 30, 2022
Service Brakes
When did I stop for a extended time the brake pedal will lose pressure the harder you push and the car starts moving you have to let up on the break and push it again sometimes you have to set the parking brake or the car will keep rolling
NHTSA ODI #11462866
Mileage unknown · Apr 30, 2022
Unknown Or Other
Recently I had occasion to look at the front hood of the car which my wife drives. I noticed that the paint had bubbled in three areas. I contacted Stellantis and was told since the car had more than 36,000 miles there was nothing they would do to help. I am filing this on behalf of myself and any other owners who may have exper…
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Recently I had occasion to look at the front hood of the car which my wife drives. I noticed that the paint had bubbled in three areas. I contacted Stellantis and was told since the car had more than 36,000 miles there was nothing they would do to help. I am filing this on behalf of myself and any other owners who may have experienced the same problem
NHTSA ODI #11462836
31,800 miles · Apr 8, 2022
Air BagsEnginePower Train
The contact owns a 2019 Chrysler Pacifica. The contact stated upon starting the vehicle, the brakes, ESC, Lane Keep Assist, air bags, and seat belt warning lights illuminated. Additionally, the "Rear Parking Assist Not Available" message was displayed. The vehicle was taken to the dealer who tightened the battery terminal; howev…
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The contact owns a 2019 Chrysler Pacifica. The contact stated upon starting the vehicle, the brakes, ESC, Lane Keep Assist, air bags, and seat belt warning lights illuminated. Additionally, the "Rear Parking Assist Not Available" message was displayed. The vehicle was taken to the dealer who tightened the battery terminal; however, the failure reoccurred. The vehicle was taken back to the dealer who replaced the ORC module, the transmission control module, the body control module, the ABS module, and the wiring front end module; however, the check engine warning light illuminated while the dealer was taking the vehicle back to the contact's residence. The vehicle was not repaired. The contact stated that the vehicle experienced low voltage failure. The vehicle was taken to a second dealer - Hendrick Chrysler Jeep FIAT (543 N McPherson Church Rd, Fayetteville, NC 28303) who recharged the battery; however, the failure reoccurred. Additionally, the contact stated that the turn signals failed to work. The vehicle was taken to a third dealer - Crown Dodge of Fayetteville (436 N McPherson Church Rd, Fayetteville, NC 28303) who updated an unknown software; however, the failure recurred. The contact stated while driving at an undisclosed speed with the Adaptive Cruise Control activated, the vehicle decelerated significantly and abruptly. The check engine warning light was illuminated. The contact's husband depressed the accelerator pedal however, the vehicle failed to respond. The contact's husband then depressed the brake pedal and veered to the side of the road, where the vehicle stalled and failed to restart. The contact stated that the vehicle restarted after several attempts: however, the vehicle continuously stalled while driving back to residence. The vehicle was not repaired. The dealer was notified of the failure. The manufacturer was notified of the failure and a case was opened. The failure mileage was approximately 31,800.
NHTSA ODI #11460146
Mileage unknown · Mar 6, 2022
EngineSteering
I have taken item to shop twice. The auto stop/start stops working and causes vehicle to stall. Dodge dealership says it is a loose battery wire and just reconnects it. The feature stops working and has a cautionary light. The vehicle runs poorly during this time and seems like transmission out of gear.
NHTSA ODI #11455455
Mileage unknown · Feb 22, 2022
Unknown Or Other
While going thru a car wash the passenger sliding door opened while the vehicle was moving causing the door to hit a post in the car wash and be ripped off the van. The rear passenger window was busted out from the van door sliding hinge. I checked online and found accounts of similar van owners complaining that the sliding re…
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While going thru a car wash the passenger sliding door opened while the vehicle was moving causing the door to hit a post in the car wash and be ripped off the van. The rear passenger window was busted out from the van door sliding hinge. I checked online and found accounts of similar van owners complaining that the sliding rear doors only open when the vehicle is stopped and in Park. In my case the van was moving, the door had been locked, and the vehicle transmission was in neutral in order for the car wash track to move it thru the car wash.
NHTSA ODI #11453487
Mileage unknown · Jan 25, 2022
Electrical SystemUnknown Or Other
The uconnect navigation system that controls the back up camera to car, the controls for the air conditioning/heat, and all the settings of the car is faulty and causes a short circuit. I have researched that a lot of consumers have problems with the chrysler pacifica uconnect system and they report similar issues. when you go t…
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The uconnect navigation system that controls the back up camera to car, the controls for the air conditioning/heat, and all the settings of the car is faulty and causes a short circuit. I have researched that a lot of consumers have problems with the chrysler pacifica uconnect system and they report similar issues. when you go to the car dealer they want to charge you 650 for a new one.
NHTSA ODI #11448825
Mileage unknown · Jan 2, 2022
Electrical SystemEngine
The vehicle would not start. Would not remote start. Literally didn't do anything when trying to start it. Did this before and I had it to the dealer. They replaced the extra battery. Now it's doing the same thing again.
NHTSA ODI #11445868
Mileage unknown · Dec 29, 2021
Power TrainCrash
The following has happened twice. Once with me and once with my wife. The van is in reverse. My foot is on the brake. I am getting ready to reverse the van to get out of a parking space. Suddenly, the van lurches forward when I take my foot off the brake. The lurch is not soft of mild, it is shocking and frightening. In one cas…
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The following has happened twice. Once with me and once with my wife. The van is in reverse. My foot is on the brake. I am getting ready to reverse the van to get out of a parking space. Suddenly, the van lurches forward when I take my foot off the brake. The lurch is not soft of mild, it is shocking and frightening. In one case, we hit the car parked ahead of us. In both cases, had a person been in front of the car, he or she would have been surely injured.
Chrysler (FCA US, LLC) is recalling certain 2019 and 2023 Chrysler Pacifica, 2024 Ram 1500, Ram 2500, and 2024-2025 Jeep Wrangler vehicles. Contamination in the central vision processing module or improper programming may cause the rearview camera image not to display. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence & remedy
Consequence: A rearview image that does not display reduces the driver's view behind the vehicle, increasing the risk of a crash.
Remedy: Dealers will update the central vision processing module software or replace the module, as necessary, free of charge. Owner notification letters are expected to be mailed beginning July 16, 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 46D. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov on May 28, 2026.
Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.
Consequence & remedy
Consequence: An unsecured wheelchair can move during transit, increasing the risk of injury.
Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence & remedy
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Hybrid Propulsion System: Inverter
Chrysler (FCA US, LLC) is recalling certain 2017-2023 Pacifica Plug-In Hybrid Electric vehicles (PHEVs). An internal transmission wiring connector may short circuit, resulting in an unexpected engine shutdown.
Consequence: An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash.
Remedy: Dealers will update the Power Inverter Module (PIM) software and, if necessary, update the instrument panel cluster (IPC) and the electronic control module (ECM) software, free of charge. FCA US will notify dealers and begin notifying owners on or about: 03/21/2023 for 2021 model year vehicles, 05/02/2023 for 2019-2020 model year vehicles, and 06/15/2023 for 2017-2018 model year vehicles. FCA began notifying owners on February 23, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 03A.
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence & remedy
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence & remedy
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
Additional source detail variants (2)
Back Over Prevention: Sensing System: Camera
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
Equipment:electrical:radio/tape Deck/cd Etc.
Chrysler (FCA US LLC) is recalling certain 2018-2019 Pacifica vehicles equipped with an 8.4 inch radio display, 360 degree surround view camera system, and seat back video screens. A software error can cause the rearview camera image to remain displayed on the radio after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
Consequence: The lingering rearview image can distract the driver, increasing the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will update the radio software, free of charge. The recall began January 9, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is VE2.
Chrysler (FCA US LLC) is recalling certain 2017-2019 Pacifica vehicles equipped with engine stop/start systems. A loose battery ground connection may result in an intermittent loss of power steering assist and/or a stall.
Consequence & remedy
Consequence: A loss of power steering assist or a stall can increase the risk of crash.
Remedy: Chrysler will notify owners, and dealers will inspect the battery ground surfaces, clean the contact surfaces as needed, and properly reassemble the ground connection, free of charge. The recall began May 24, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. FCA US' number for this recall is V53.
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2
RQ24004 · Loss Of Motive Power Due To An Internal Wiring Connector Short.
Opened Feb 27, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008. The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced. Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010. To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.
PE22008 · Transmission Fault Leading To Loss Of Motive Power
Opened Jul 22, 2022 · Closed Mar 27, 2024
Status: closed (inferred from source dates) · Power Train
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
2019 Chrysler Pacifica Problems, Complaints & Recalls | Skip That Year
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