2019 Chrysler Pacifica

The vehicle intermittently displays a "Stop Safely – Vehicle Will Shut Off Soon" warning message accompanied by a turtle icon while driving, most often at highway speeds above approximately 50 mph. There is no consistent pattern or condition that triggers the warning. When the warning appears, I must immediately attempt to pull off the roadway because the vehicle indicates it will shut down. This creates a significant safety hazard, especially on interstate highways or roads without a safe shoulder. If the vehicle is turned off and restarted, the warning message disappears, but the check engine light remains illuminated. After the next ignition cycle, the check engine light also disappears, leaving no visible indication of the problem. The issue began occurring approximately once per year but has become progressively more frequent. It now occurs almost daily. During a recent 300-mile trip, the warning appeared four separate times. It also commonly occurs twice during a 60-mile drive. The increasing frequency has made the vehicle unreliable and unsafe to operate on highways. The vehicle has been taken to an authorized Chrysler dealership. However, the dealer stated they cannot diagnose or repair the problem unless the warning is actively displayed when the vehicle arrives. Because the warning clears after restarting the vehicle, the dealer has been unable or unwilling to identify the cause or perform a repair. I also contacted Chrysler customer service. I was informed that because there is no recall related to this issue, they could only refer me back to the dealership for diagnosis under any applicable warranty coverage. This defect poses a serious safety risk because the vehicle may lose propulsion while traveling at highway speeds, requiring an emergency maneuver to reach the shoulder while surrounded by fast-moving traffic. I am concerned that this could result in a rear-end collision or other serious crash if the warning occurs where there is no safe place

2019 Chrysler Pacifica Hybrid experienced a serious charging system failure during routine overnight charging using a standard Level 2 home charger that had previously worked without issue. In the morning, the charging connector was physically trapped in the vehicle charge port and could not be removed despite repeated normal troubleshooting attempts, including repeated unlock cycles, charger power cycling, breaker reset, and reseating attempts. Because the Pacifica Hybrid disables operation while a charging connector is detected, the vehicle became completely undrivable and required towing. Multiple AAA tow operators were unable to move the vehicle normally. We ultimately had to personally research and guide the tow operators through the manual neutral override procedure in order to get the vehicle into neutral and onto the tow truck. The dealership has suggested that the connector may have fused or arced together during charging and is attempting to characterize the situation as “not the vehicle’s fault.” Regardless of the precise electrical mechanism, this event occurred during ordinary intended use of the vehicle’s charging system. The end result was that the vehicle trapped the connector, immobilized itself, and stranded the owner without any meaningful owner-accessible recovery method. This is not ordinary wear and tear or a cosmetic inconvenience. This was a charging-system immobilization event involving a vehicle platform that already has a documented history of charging-system recalls and software-related charging concerns. The vehicle was being used exactly as intended. No misuse, modification, or improper operation occurred. A vehicle shouldn't become completely inoperable during routine charging. I am requesting review of this matter as a significant charging-system failure and requesting goodwill assistance regarding the substantial diagnostic and repair costs now being imposed on the customer for an event that occurred during normal operation.

A slow coolant leak is draining the coolant from the reservoir into the engine. This has happened twice now and no external leaks can be found. The first instance in June 2021 was on a trip from Goldsboro, NC to Antigo, WI. We made it to Chicago and noticed the engine temp climbing. We thought it was due to the trip and heat but had just stopped in Ohio the day prior. We took the vehicle to a local shop and they told us the coolant was nearly gone. The second time happened just [XXX] when I took my Pacifica in for an oil change. The shop stated my coolant was very low and they had to fill it up. They again found no visible external leak. I had noticed that it was low as well the day prior after getting home and knowing the shop is less than 2 miles away I knew I could get the van there safely. I did notice the temperature going up quickly even though it has been bitterly cold the last few days. I've been doing research and found many Pacifica and other online forums stating this issue had led to engine failures totaling repair costs in excess of $5,000 as of 2023 before continued inflation. This poses a huge safety risk for motorists if the engine fails while in transit as well as during extreme weather both cold and hot. Please hold the manufacturer accountable to fix this common defect for those of us who cannot afford a new vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

My care had issue and showing message on dashboard for "service shifter" and was diagnosed by the Ferman Dealership on US 19, New Port Richey, FL. After dealership fixed the issue, Paid around $800, I picked up the car and drove around and took on freeway, after sometimes I got the message of service shifter again on dashboard and steering became hard and other function were stopped working. It felt like car was driving by itself as it would go up in speed even when i did not have my foot on it. Even after hitting the break it would stop but then again it would go up in speed by itself. I parked my car and waited after 15 to 20 min then started driving normally. I had to drop the car back to the dealership and explained the whole situation. They looked at it again and fixed the issue. After picking it up 2nd time i noticed i had issue with my screen. It started acting on its own like it was a ghost touch screen. It would jump to other setting while listening to music or have my navigation on, it would stop. Also, when backing up the care i noticed my back camera went blank, I could not see anything. Also, other time other cameras went blank. Like a black spot where you can't see anything. Called the dealership again and explained them. They told me to do the resent which i could not able to do it so went to dealership and they did reset the screen but after sometimes on the same day it started acting up again. I dropped the car again and told them to look into it. They did reset it again and told me that due to sun exposure screen has bubbles inside. I have this car since 5 years and did not have this problemThis issue i didn't have it before service shifter message popped up. Now they said there will be additional cost to replace the screen which cost around $1700. This is something that dealership needs to cover since issue started after fixing service shifter problem. And this is a safety issue as when i back up i can't see anything and screen acting on its own.

After taking my car in for the recall on the battery which required a system update, I’ve had multiple errors that the Chrysler service department cannot resolve. Four times in the last two weeks when I get in the car and crank it, it will not go into drive or the shifter does not work at all. I’m having multiple errors on saying service shifter and service electrical battery that had never occurred before the system recall update. I’ve been stranded multiple times in the last two weeks. It must be related to the recall update that was done in my car. It cannot be a sheer coincidence that I never had issues until the update. The service department is not helpful in anyway and returns my car with no answer. Simple google research shows this is a recurring issue after the update.

I am having an issue with the monitor in vehicle. For several months now have and issue with the backup camera some times working and sometimes it doesn't. It will sometimes be gray or black but will show the lane lines but no outside picture. It will also sometimes show the backup camera but it will be froze and does not move with the vehicle. Saturday had and issue where the monitor was ghost touching the buttons on the screen; it was turning the channel and also changing the air conditioner. I had to cut the radio and monitor off so the air would work properly. was reading online where some people were having this same issue and was saying it was being recalled for software issues, but with my vin number shows no recalls at all. just wondering if this is a issue that should be recalled on these vehicles or if there is another reason for it. If it happens again I will surely get pictures or video evidence since there is an option on here for it.

There was a battery safety recall (72B) letter sent to me for potential fire danger. On the letter, in bold, "a vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle as well as property damage" 3/25 - 3/29 - 72B Recall work at Autonation Dealership completed Since the recall repair, my “service engine” light will intermittently turn on/off. 5/30 - Mile High Hybrid Diagnostic Code - U0412 “Invalid data received from battery energy control module” 6/12 - 6/18 - at AutoNation Dealership. U0412 - only software upgrade completed 7/1 - 7/8 at AutoNation Dealership - p0D57. They suggested it's a charger issues and to only use Mopar charger 7/24- O'Malley Diagnostic Code - U0412 - have ONLY been using Mopar charger. (NOT a charger issue) Waiting to hear back from Chrysler on path forward. I want answers to get this hybrid battery issue fixed. Days at the Shop: 3/25 - 3/29 - 4 5/30 - 1 6/12 - 6/18 - 6 7/1 - 7/8 - 7 Total - 18 days

Vehicle Incident Summary – 2019 Chrysler Pacifica [XXX] is the orginal owner Initial Incident – [XXX] At 50,779 miles, my 2022 Chrysler Pacifica lost all power while driving on Mound Road in Sterling Heights, MI. Officer Nathan Sears from the Sterling Heights Police Department assisted, and the vehicle had to be towed. The diagnosis at the time was complete battery failure—both batteries were replaced. Current Ongoing Issue – [XXX] At 86,000 miles, the vehicle once again became completely inoperable. It was towed to Jim Riehl’s Chrysler Dodge Jeep Ram in Warren, MI. I was initially told the issue was the starter, and I paid $1,200 for the repair. However, the vehicle still does not start. I have now been told the issue may be a blown head gasket or engine failure. The dealership is requesting an additional $2,000–$3,000 just to disassemble the vehicle to determine the exact cause. If it is indeed an engine failure, I’ve been informed that repairs could cost up to $12,000. Concerns: I paid for a starter replacement and the car remains undrivable. There was no resolution or refund offered despite a misdiagnosis. Now I am being asked to pay thousands more just to identify the problem. If this is engine failure, it occurred at only 86,000 miles. I have since found many other Pacifica owners reporting similar failures—battery, engine, and complete loss of power—raising concerns of a potential manufacturing defect. Why I’m Reporting This: This vehicle has experienced major, potentially dangerous failures twice—first a complete power loss while driving, and now possible engine failure without warning. If this had happened at higher speeds or on the highway, it could have been catastrophic. I am requesting this issue be investigated for possible safety defects and design flaws. VIN: [XXX] 3.6 liter VG engine Location: Sterling Heights/Warren, MI Dealership: Jim Riehl’s Chrysler Dodge Jeep Ram INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Shifter service keeps coming on. Won’t move out of park. Warning lights come on for service engine, fwc, have been brought to dealer 2 times already. They say multiple vans have been brought in for same issue and don’t know how to fix. They are saying they got it and next morning same issue. Photos attached. Plus a bill for $1500 and still not fixed.