2007 Chrysler Pacifica

FAX ON BEHALF OF RE HER 2007 CHRYSLER PACIFICA EXPERIENCING VARIOUS AND SIGNIFICANT MECHANICAL FAILURES; REPLY ATTN CAROLINE WEKSELBAUM/NEW YORK, NY DISTRICT OFFICE *TGW THE CONSUMER STATED AT 2,900 MILES, A SMOKE CONDITION DEVELOPED IN THE VEHICLE'S ENGINE. A DIAGNOSTIC REVEALED THE FRONT AXLE SEAL WAS DEFECTIVE. AT APPROXIMATELY 3,800, THE SMOKE CONDITION DEVELOPED AGAIN AND THE CONSUMER WAS INFORMED THAT THE POWER TRANSFER UNIT NEEDED TO BE REPLACED. AT 25,893, THE POWER TRANSFER UNIT HAD TO BE REMOVED AND REPLACED AFTER IT WAS DISCOVERED THAT THERE WAS A LEAK IN AN INPUT SEAL. AT 26,906 MILES, THE ENGINE MOUNT WAS REPLACED; AT 48,062 MILES, THE BLOWER MOTOR WAS REPLACED; AT 48,490 MILES, THE BLEND AIR DOOR OF THE BLOWER WAS REPLACED AND THE REAR AXLE SEALS WERE REPLACED DUE TO LEAKS; AT 63,852 MILES, THE PVC VALVE, FUEL PUMP, EGR VALVE AND BATTERY WERE REPLACED AND A SHORT IN THE WIRING TO THE ALTERNATOR WAS REPAIRED; AT 65,479, THE VEHICLE BROKE DOWN AND HAD TO BE TOWED. IT WAS DETERMINED THE COMPUTER NEEDED TO BE REPLACED. AT 82,439 MILES, THE MOTOR MOUNT FAILED AND WAS REPLACED, AN ISOLATER WAS INSTALLED AND POWER TRANSFER UNIT WAS LEAKING AGAIN. THE CONSUMER TOOK THE VEHICLE BACK TO THE DEALER, AFTER DRIVING IT FOR 15 MINUTES, BECAUSE IT WAS IN WORSE CONDITION THAN WHEN SHE LEFT IT WITH THE DEALER. THE ENGINE WAS RACING AT 6000 RPMS, WHILE DRIVING AT 50 MPH, THERE WAS A LOUD NOISE COMING FROM THE ENGINE AND A BANGING NOISE COULD BE HEARD UPON TURNING THE STEERING WHEEL. THE DEALER STATED THERE WAS NOTHING WRONG WITH THE VEHICLE. HOWEVER, WHEN THE CONSUMER DROVE THE VEHICLE FOR 20 MILES, THE MALFUNCTION INDICATOR LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN BACK TO THE DEALER, AND AFTER AN INSPECTION, THE DEALER STATED THE TRANSMISSION CONTROL MODULE RELAY WAS FAULTY. THE CONSUMER WAS ASSURED THE ISSUES WERE FIXED. HOWEVER, ON HER WAY HOME, THE MALFUNCTION INDICATOR LIGHT ILLUMINATED AGAIN, THE ENGINE WAS RACING AND THE ENTIRE VEHICLE JOLTED EVERY TIME SHE SHIFTED INTO, DRIVE, PARK OR REVERSE. THE POWER

TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FUEL GAUGE WAS MALFUNCTIONING. THE CONTACT MENTIONED THAT THE GAUGE WOULD READ THAT THE TANK WAS HALF FULL THEN DROP TO EMPTY. THE CONTACT STATED THAT THE VEHICLE WAS SUPPOSED TO HAVE A 23 GALLON TANK, BUT THE VEHICLE WOULD ONLY TAKE 11 GALLONS. ALSO, THE CONTACT MENTIONED THAT THE VEHICLE WOULD SPEW GASOLINE BACK OUT WHEN BEING FILLED. THE VEHICLE WAS TAKEN TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 78,000 AND THE CURRENT MILEAGE WAS 80,000.

TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE VIBRATED AND JOLTED. THE FAILURE OCCURRED WITHOUT ANY WARNINGS. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE EXACT FAILURE WITH THE TRANSMISSION. AS A RESULT, THE CONTACT WAS REFERRED TO DEALER FOR INSPECTION. THE VEHICLE WAS NOT TAKEN TO DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 80,000 AND THE CURRENT MILEAGE WAS 104,000.

TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT AFTER SHIFTING INTO REVERSE, THE GEAR FAILED TO ENGAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 86,000 AND THE CURRENT MILEAGE WAS 116,000.

MY 2007 CHRYSLER PACIFICA BEGAN STALLING ON 8/17/2011. WE HAVE TO PUT THE CAR IN NEUTRAL AND RE-START, NO MATTER WHAT THE TRAFFIC CONDITIONS. WE LOSE ALL POWER STEERING AND BRAKES WHEN THIS HAPPENS. AFTER ABOUT 3 STALLING INCIDENTS IN A SHORT TIME. WE TOOK IT TO THE DEALERSHIP. THEY HAD THE CAR FOR A COUPLE OF DAYS AND COULDN'T FIND THE CAUSE. THEY SENT ME HOME AND SAID TO KEEP A DIARY OF PROBLEMS. I KEPT TRACK FOR A YEAR. IN THAT TIME THE CAR HAD STALLED 24 TIMES. THE TIME OF DAY AND CONDITIONS WERE ALL NOTED. IN AUGUST OF THIS YEAR, THE CAR STALLED NUMEROUS TIMES. WE TOOK THE CAR BACK TO THE DEALERSHIP WITH THE DIARY. THEY HAVE HAD MY CAR SINCE 8/27/12. WE HAVE INCURRED $800.00 IN RENTAL CAR EXPENSE. THEY PUT A COMPUTER ON BOARD AND SENT THE CAR HOME WITH MY HUSBAND TO DRIVE FOR A WEEK. HE PUSHED THE BUTTON WHEN IT STALLED 4 TIMES. THE COMPUTER RECORDED THE STALLS, BUT NO CODES. THEY CAN'T RE-CREATE THE PROBLEM AND HAVE NO ANSWERS. I SOME TIMES DRIVE WITH OUR GRANDCHILDREN AND WILL NOT DRIVE THE CAR UNTIL THIS IS RESOLVED. MOTOR MOUNTS WERE REPLACED EARLY IN OUR OWNERSHIP. THE ONLY THING THAT CHRYSLER CAN OFFER WAS TO CLEAN THE THROTTLE BODY. THE DEALERSHIP DID THAT AND IT DIDN'T HELP. THE CAR HAS STARTED STALLING AT HIGHER SPEEDS. INITIALLY IT WAS 10-25 MPH. THE LAST FEW TIMES IT WAS AROUND 35 MPH. THIS IS CLEARLY A SAFETY ISSUE AND NEEDS TO BE TAKEN SERIOUSLY. *TR

TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED WHILE LOADING THE VEHICLE, THE REAR LIFT GATE REACHED ITS MAXIMUM OPEN POSITION AND IMMEDIATELY BEGAN TO CLOSE MAKING CONTACT WITH THE CONTACTS SHOULDER. THE VEHICLE WAS DRIVEN TO A CHRYSLER DEALER. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 54,000. UPDATED 10/15/12 *CN THE CONSUMER STATED THE INCIDENT WAS DUE TO FAILED TAILGATE STRUTS. WHEN THE STRUTS FAILED, THE MECHANISM WENT INTO CLOSED MODE AND THERE WAS NO WAY TO STOP IT. UPDATED 10/22/12

WHILE DRIVING AT SPEEDS OF 10-35 MPH, THE OIL AND ESP LIGHTS WOULD ILLUMINATE, THEN THE ENGINE WILL SIMPLY CUT OFF / STALL. WE HAVE TO PUT ON THE EMERGENCY FLASHER WHILE IN TRAFFIC, PUT THE VEHICLE IN NEUTRAL OR PARK AND RESTART. NO ENGINE LIGHT. WE BROUGHT THE PACIFICA IN TO THE DODGE DEALERSHIP 5 TIMES AND THEY COULD NOT FIND ANY CODES. THEY TRIED UPDATING THE SOFTWARE ON THE ECM WHICH DID NOT HELP. THEN, THE DEALERSHIP SAID THE MOTOR MOUNTS WERE BAD AND THE TORQUE OF THE ENGINE WAS PULLING ON THE FRONT WIRING HARNESS(ES), CAUSING THE STALLING ISSUE. WE HAD ALL 3 (FRONT, REAR, UPPER) ENGINE/MOTOR MOUNTS REPLACED AND THE ISSUE STILL HAPPENS EVERY TIME WE TRY TO DRIVE THE CAR. THE DEALERSHIP HAS THE CAR AGAIN AND SAID THE FRONT MOTOR MOUNT STILL LOOKS LIKE IT IS BAD EVEN THOUGH IT WAS REPLACED 4 DAYS AGO. BASED ON WHAT I'VE READ IN THE NHTSA DATABASE AND THE DODGE DEALERSHIP TELLING ME THAT MOTOR MOUNTS GO OUT ON A LOT OF PACIFICAS, THIS IS HAPPENING TO A LOT OF 2007 PACIFICA OWNERS. CHRYSLER SHOULD ABSOLUTELY RECALL THE MOTOR MOUNTS ON THIS VEHICLE AND PROVIDE A MORE RELIABLE REPLACEMENT MOTOR MOUNT WITH A ROBUST DESIGN AT NO CHARGE TO ALL PACIFICA OWNERS. MY WIFE HAS REPORTED THAT SHE HAS ALMOST BEEN REAR ENDED SEVERAL TIMES AS A RESULT OF SUDDENLY STALLING WHILE DRIVING. TO HAVE THIS VEHICLE COMPLETELY STALL OUT WHILE MY WIFE IS TAKING MY 3 KIDS TO SCHOOL OR OTHER ACTIVITIES COULD CAUSE A CRASH AND IS POTENTIALLY LIFE THREATENING. I JUST WANT THIS ISSUE TO BE RESOLVED. THE PACIFICA IS A WELL DESIGNED CAR AND WE LOVE THE INTERIOR BUT WE NEED RELIABLE TRANSPORTATION. *TR

TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STARTED THE IGNITION AND HAD TO USE EXTREME FORCE IN ORDER TO MOVE THE SHIFT LEVER FROM PARK TO DRIVE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWO TIMES WHERE THEY INFORMED THE CONTACT THAT THE MOTOR MOUNT WAS FRACTURED. THE VEHICLE WAS REPAIRED EACH TIME. THE MOST RECENT REPAIR WAS PERFORMED IN AUGUST OF 2012. THE FAILURE HAD NOT RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 85,087.

TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE FUEL LEVEL GAUGE WOULD RETURN TO EMPTY AFTER REFUELING TO CAPACITY. THE VEHICLE WOULD ONLY CONSUME HALF A TANK OF FUEL AND WHEN REFUELING, THE CONTACT HAD TO SLOWLY ALLOW THE GASOLINE TO FLOW INTO THE FUEL TANK. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THE RIGHT AND LEFT FUEL MODULE WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 115,000.

WHILE STOPPED AT INTERSECTION A VEHICLE TRAVELING AT 40 TO 60 MPH TRIED TO TURN THE CORNER AND STRUCK OUR VEHICLE IN THE LEFT FRONT CORNER. THE COLLISION TOTALED THE VEHICLE MAKING THE TURN. AT THIS TIME THE INSURANCE CO. HASN'T DECIDED WHETHER TO TOTAL OURS OR NOT. THIS VEHICLE IS EQUIPPED WITH FRONT AIR BAGS, UNDER DASH LEG AIR BAGS AND FULL SIDE CURTAIN AIR BAGS. NONE OF THE AIR BAGS DEPLOYED. I WOULD HAVE THOUGHT THAT WITH THE DIRECTION OF THE IMPACT THAT ALL AIR BAGS WOULD HAVE DEPLOYED, INSTEAD OF NONE. *TR