NHTSA owner reports · September 18, 2026 snapshot.
Power Train complaints
88 reportsClear category filter80,000 miles · Apr 23, 2014
Power Train
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE AND THE POWER TRAIN WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS SERVICED TWO YEARS PRIOR UNDER NHTSA CAMPAIGN …
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TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE WOULD HESITATE AND THE POWER TRAIN WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS SERVICED TWO YEARS PRIOR UNDER NHTSA CAMPAIGN ID NUMBER: 06V432000 (POWER TRAIN). THE VEHICLE WAS TO BE INSPECTED AND REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 80000.
NHTSA ODI #10584434
50,000 miles · Apr 9, 2014
Power Train
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO VIBRATE AND FAILED TO SHIFT PROPERLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROX…
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TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO VIBRATE AND FAILED TO SHIFT PROPERLY. THE FAILURE RECURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
NHTSA ODI #10578568
80,000 miles · Apr 8, 2014
Power Train
WHEN THE GAS GAUGE GOES DOWN TO A HALF A TANK THE GAGE GOES ALL THE WAY TO EMPTY. VERY ANNOYING BECAUSE I HAVE NO IDEA HOW MUCH GAS I REALLY HAVE. THEN WHEN I TRY TO FILL IT UP IT TAKE ABOUT 15 MINUTES TO GET $20.00 WORTH OF GAS IN THE TANK. IT WILL ONLY TAKE ABOUT 25 CENTS AT A TIME BEFORE THE GAS PUMP SHUTTS OFF AND I HAVE TO…
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WHEN THE GAS GAUGE GOES DOWN TO A HALF A TANK THE GAGE GOES ALL THE WAY TO EMPTY. VERY ANNOYING BECAUSE I HAVE NO IDEA HOW MUCH GAS I REALLY HAVE. THEN WHEN I TRY TO FILL IT UP IT TAKE ABOUT 15 MINUTES TO GET $20.00 WORTH OF GAS IN THE TANK. IT WILL ONLY TAKE ABOUT 25 CENTS AT A TIME BEFORE THE GAS PUMP SHUTTS OFF AND I HAVE TO WAIT A COUPLE SECONDS FOR THE GAS TO GO DOWN THE FILLER TUBE. ALSO I HAVE HAD PROBLEMS WITH THE MOTOR MOUNTS. THEY SEEM TO KEEP BREAKING. THESE PROBLEMS SEEM TO BE ALL OVER THE INTERNET. MY PROBLEM IS NOT ISOLATED. *TR
NHTSA ODI #10578390
74,000 miles · Apr 4, 2014
Engine And Engine CoolingPower Train
SECOND TIME THIS HAPPENED IN TWO MONTHS. DRIVING IN DRY, PLEASANT WEATHER CONDITIONS ON RESIDENTIAL ROAD LESS THAN 30 MPH. CAR STALLED--LOST POWER STEERING, BRAKES, ETC. OIL LIGHT DEFINITELY WAS ON. COASTED TO SIDE OF THE ROAD AND TURNED CAR OFF THEN ON. CAR STARTED RIGHT BACK UP. OIL LIGHT WAS OFF NOW. TOOK IT TO A MECHA…
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SECOND TIME THIS HAPPENED IN TWO MONTHS. DRIVING IN DRY, PLEASANT WEATHER CONDITIONS ON RESIDENTIAL ROAD LESS THAN 30 MPH. CAR STALLED--LOST POWER STEERING, BRAKES, ETC. OIL LIGHT DEFINITELY WAS ON. COASTED TO SIDE OF THE ROAD AND TURNED CAR OFF THEN ON. CAR STARTED RIGHT BACK UP. OIL LIGHT WAS OFF NOW. TOOK IT TO A MECHANIC, WHO SAID NO COMPUTER CODE WAS GENERATED, ALTHOUGH THERE WAS AN ABS CODE (WHICH APPEARED TO BE TOTALLY UNRELATED). ELECTRONIC THROTTLE BODY APPEARED CLEAN, BUT TOOK IT APART AND CHECKED IT. THIS IS A DANGEROUS CONDITION SIMILAR TO OTHER STALLING PROBLEMS I HAVE READ ABOUT ON 2004-06 PACIFICAS, AND THAT HAD LED TO A RECALL ON OLDER MODELS. CALLED CHRYSLER RECALL, BUT THEY HAVE NO RECORD ON THIS PROBLEM. WHY WON'T CHRYSLER DO ANYTHING ON THIS ONE? *TR
NHTSA ODI #10577398
20,000 miles · Mar 10, 2014
Electrical SystemPower Train
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE EXHIBITED DIFFICULTY IN ACCELERATION AND DECELERATION POWER. THE VEHICLE WOULD RESPOND TO ACCELERATION ATTEMPTS WITH A DELAY. ADDITIONALLY, THE CHECK ENGINE, EPS AND BRAKE WARNING LIGHTS WERE ILLUMINATED. THE CO…
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TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE EXHIBITED DIFFICULTY IN ACCELERATION AND DECELERATION POWER. THE VEHICLE WOULD RESPOND TO ACCELERATION ATTEMPTS WITH A DELAY. ADDITIONALLY, THE CHECK ENGINE, EPS AND BRAKE WARNING LIGHTS WERE ILLUMINATED. THE CONTACT ALSO STATED THAT THE INSTRUMENT PANEL FAILED. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. *TR
NHTSA ODI #10568141
19,000 miles · Jan 23, 2014
EnginePower Train
THE FIRST TIME I HAD TO HAVE THE MOTOR MOUNTS REPLACED ON MY 07' CHRYSLER PACIFICA WAS IN 2009. THERE WAS AN AWFUL ALMOST SLAMMING TYPE NOISE AND THE VEHICLE "JUMPED" WHEN ACCELERATING. I TOOK THE VEHICLE TO THE DEALERSHIP, IT WAS STILL UNDER WARRANTY AT THAT TIME AND THEY SAID THE MOTOR MOUNTS WERE CRACKED AND THEY WOULD REPLAC…
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THE FIRST TIME I HAD TO HAVE THE MOTOR MOUNTS REPLACED ON MY 07' CHRYSLER PACIFICA WAS IN 2009. THERE WAS AN AWFUL ALMOST SLAMMING TYPE NOISE AND THE VEHICLE "JUMPED" WHEN ACCELERATING. I TOOK THE VEHICLE TO THE DEALERSHIP, IT WAS STILL UNDER WARRANTY AT THAT TIME AND THEY SAID THE MOTOR MOUNTS WERE CRACKED AND THEY WOULD REPLACE THEM, BUT COULDN'T GUARANTEE HOW LONG THEY WOULD LAST. THE MECHANIC SAID THAT IT WAS "AN ISSUE" ON THE PACIFICA MODEL AS IT WAS A DESIGN FLAW AND HE HAD SEEN THIS PROBLEM OFTEN. SINCE THE FIRST TIME THE MOTOR MOUNTS WERE FOUND TO BE CRACKED IN 2009, I HAVE HAD TO REPLACE THE MOTOR MOUNTS 2 MORE TIME AND NOW THEY ARE BROKE AGAIN; TOTALING 4 TIMES IN 7 YEARS!!! THIS IS ABSOLUTELY RIDICULOUS AND UNACCEPTABLE! I HAVE CALLED CHRYSLER QUITE A FEW TIMES IN THE LAST 4 YEARS AND GOT NOWHERE! THEY COULD NOT CARE LESS THAT THE CONSUMER HAS TO PAY FOR THEIR "DESIGN FLAW"! IF I HAD KNOWN THAT I WOULD HAVE THE SAME PROBLEM KEEP REPEATING, I 100% WOULD NOT HAVE BOUGHT THIS VEHICLE! AND IF I HAD KNOWN THAT CHRYSLER WOULD GIVE ME AN AROUSING "OH WELL, TOO BAD FOR YOU", I 110% WOULD NOT HAVE BOUGHT FROM THIS COMPANY! HOW SAD THAT EVEN AFTER ALL THE MONEY THEY HAVE MADE OFF PEOPLE BUYING THEIR PRODUCTS THEY WON'T DO ANYTHING TO HELP! INEXCUSABLY DISGUSTING!! *TR
NHTSA ODI #10561111
78,000 miles · Nov 1, 2013
Electrical SystemPower TrainVehicle Speed Control
I WAS DRIVING DOWN THE STREET AT APPROXIMATELY 25 MILES PER HOUR AND LOST THE ABILITY TO ACCELERATE. THE ELECTRONIC THROTTLE CONTROL LIGHT CAME ON. I TURNED THE CAR OFF AND BACK ON AND THE CAR DROVE NORMALLY FOR ABOUT A MILE, AND THEN BEHAVED THE SAME WAY. I WENT TO THE DEALER FOR AN INSPECTION A MONTH AFTER PURCHASING THE VEHIC…
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I WAS DRIVING DOWN THE STREET AT APPROXIMATELY 25 MILES PER HOUR AND LOST THE ABILITY TO ACCELERATE. THE ELECTRONIC THROTTLE CONTROL LIGHT CAME ON. I TURNED THE CAR OFF AND BACK ON AND THE CAR DROVE NORMALLY FOR ABOUT A MILE, AND THEN BEHAVED THE SAME WAY. I WENT TO THE DEALER FOR AN INSPECTION A MONTH AFTER PURCHASING THE VEHICLE BECAUSE THE PERFORM SERVICE INDICATOR WAS DISPLAYED, THE ONLY SUGGESTION WAS TO FIX MOTOR MOUNTS. THE BATTERY DIED ON ME A WEEK LATER, AND NOW THE CAR IS LOSING POWER WHILE I'M IN TRAFFIC. THE VEHICLE IS TURNING INTO A MONEY PIT. *TR
NHTSA ODI #10550568
50,000 miles · Sep 6, 2013
Power Train
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STOPPED ACCELERATING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE …
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TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STOPPED ACCELERATING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 50,000.
NHTSA ODI #10542268
78,000 miles · Aug 19, 2013
Power Train
VEHICLE IS PARKED IN THE GARAGE AND UNABLE TO PUT THE CAR IN REVERSE TO BACK OUT. AFTER GOOGLING THE PROBLEM ,IT SEEMS THAT MANY OWNERS HAVE HAD THIS ISSUE AND DISCUSSING WITH CHRYSLER CUSTOMER SERVICE THEIR ANSWER WAS TO ENGAGE THE PINK PLASTIC BUTTON INSIDE SHIFTER CONSOLE WHICH I'M AFRAID DID NOT WORK FOR ME. I'VE SINCE REL…
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VEHICLE IS PARKED IN THE GARAGE AND UNABLE TO PUT THE CAR IN REVERSE TO BACK OUT. AFTER GOOGLING THE PROBLEM ,IT SEEMS THAT MANY OWNERS HAVE HAD THIS ISSUE AND DISCUSSING WITH CHRYSLER CUSTOMER SERVICE THEIR ANSWER WAS TO ENGAGE THE PINK PLASTIC BUTTON INSIDE SHIFTER CONSOLE WHICH I'M AFRAID DID NOT WORK FOR ME. I'VE SINCE RELEASED THE CABLE INSIDE THE HOOD TO FREE UP THE SHIFTER AND NOW IN THE SHOP FOR REPAIR. CHRYSLER IS AWARE OF THIS ISSUE AND MADE CORRECTIONS FOR THE 05-07 300'S &CHARGERS BUT NEGLECTED THE PACIFICAS,FOR WHAT REASON I DON'T KNOW. *TR
NHTSA ODI #10536143
69,585 miles · Jun 17, 2013
Power Train
THE TRANSMISSION SHIFTER INTERLOCK LEVER, A SMALL PLASTIC PART WITHIN THE SHIFTER ASSEMBLY OF CERTAIN AUTOMATIC TRANSMISSION VEHICLES OF THE CHRYSLER MARQUEE HAS A HOOK TO WHICH A SPRING IS ATTACHED. WHEN THE HOOK BREAKS, THE VEHICLE CANNOT BE MOVED BECAUSE THE SHIFTER LEVER WILL BECOME LOCKED IN THE "PARK" POSITION. THE CHRYS…
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THE TRANSMISSION SHIFTER INTERLOCK LEVER, A SMALL PLASTIC PART WITHIN THE SHIFTER ASSEMBLY OF CERTAIN AUTOMATIC TRANSMISSION VEHICLES OF THE CHRYSLER MARQUEE HAS A HOOK TO WHICH A SPRING IS ATTACHED. WHEN THE HOOK BREAKS, THE VEHICLE CANNOT BE MOVED BECAUSE THE SHIFTER LEVER WILL BECOME LOCKED IN THE "PARK" POSITION. THE CHRYSLER CORPORATION, IN AN AGREEMENT WITH NHTSA (AS I HAVE BEEN MADE AWARE) VOLUNTARILY RECALLED SEVERAL CHRYSLER PRODUCTS WHICH SHARED THIS PART, UNDER THEIR "CUSTOMER SATISFACTION NOTIFICATION K39". THOSE VEHICLES, CHRYSLER 300, DODGE MAGNUM AND CHARGER (2005-2007), PROBABLY MANY THOUSANDS, WERE ALL REPAIRED AT NO CHARGE TO OWNERS. YOU MUST BE AWARE THAT THIS IDENTICAL PART, INTERCHANGEABLE WITH THE ABOVE-MENTIONED VEHICLES, IS INSTALLED IN CHRYSLER PACIFICA VEHICLES. BUT THE "VOLUNTARY" RECALL EXCLUDED ANY PACIFICA VEHICLE. THERE ARE MANY HUNDREDS, IF NOT THOUSANDS OF PACIFICA VEHICLES, INCLUDING MY OWN, FOR WHICH THIS PART HAS BROKEN. A SHORT INVESTIGATION ON THE WEB WILL DOCUMENT MY ASSERTION. THIS PROBLEM CAN OCCUR AT ANY TIME, AND, UNDER CERTAIN CIRCUMSTANCES COULD BE CONSIDERED A SAFETY-RELATED ISSUE. I CANNOT CURRENTLY PLACE MY VEHICLE INTO THE "PARK" POSITION FOR FEAR THAT I WILL BE REQUIRED TO TOW OR DISASSEMBLE THE CAR TO MOVE IT. THIS IS AN INTOLERABLE SITUATION, AND I DEMAND YOUR EFFORT TO ADD CHRYSLER PACIFICA VEHICLES TO THIS RECALL. *TR
NHTSA ODI #10520211
NHTSA investigations
2EA08006 · Engine Compartment Fire
Opened Feb 21, 2008 · Closed Apr 15, 2009
Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring:front Underhood; Electrical System:wiring:interior/under Dash; Engine And Engine Cooling; Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Additional source detail variants (5)
Electrical System
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:front Underhood
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:interior/under Dash
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Engine And Engine Cooling
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
PE07052 · Engine Compartment Fire
Opened Oct 19, 2007 · Closed Feb 21, 2008
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist:power Steering Fluid
COMPLAINANTS ALLEGE THAT A FIRE ERUPTED UNDER THE HOOD, NEAR THE FRONT OF THE VEHICLE.IN CHRYSLER'S RESPONSE TO ODI'S NOVEMBER 2, 2007 INFORMATION REQUEST, CHRYSLER ASSERTS THAT THE ALLEGED DEFECT OCCURS ONLY IN THE 4.0L ENGINES AND THE CONSUMER WILL EXPERIENCE A LOSS OF POWER STEERING FLUID OR A NOISY POWER STEERING PUMP BEFORE SEEING ANY EVIDENCE OF SMOKE OR FIRE.CHRYSLER ALSO STATES THAT A TUBE NUT ON THE HIGH PRESSURE POWER STEERING LINE WAS DISCOVERED TO BE CROSS THREADED DURING THE ASSEMBLY PROCESS AND DID NOT ALLOW PROPER SEALING OF THE O-RING.THE POWER STEERING SYSTEM IN THE 4.0L ENGINE IS ASSEMBLED AT THE CHRYSLER PLANT.THE POWER STEERING SYSTEM FOR THE 3.8L ENGINES ARRIVES AT THE CHRYSLER PLANT PRE-ASSEMBLED.CHRYSLER FOUND THAT IN THE 4.0L ENGINE, IT WAS POSSIBLE TO CROSS-THREAD THE TUBE NUT ON THE HIGH PRESSURE LINE DURING ITS ATTACHMENT TO THE STEERING GEAR, THUS CREATING AN IMPROPER SEAL.CHRYSLER IMPLEMENTED ASSEMBLY PLANT PROCESS CHANGES TO ELIMINATE THE POSSIBILITY OF CROSS-THREADING, AND APPLIED ADDITIONAL QUALITY CONTROL MEASURES TO DETECT POWER STEERING FLUID LEAKS.CHRYSLER STATED THAT WARRANTY AND FIELD DATA SUGGESTS THAT THESE PROCESS CHANGES HAVE MINIMIZED THE POSSIBILITY OF CROSS-THREADING.WITH REGARD TO THE VEHICLES PRODUCED PRIOR TO THE PRODUCTION CHANGE, A REVIEW OF THE WARRANTY CLAIMS INDICATES THAT THE ALLEGED DEFECT HAS NOT DECLINED IN THE 4.0L POPULATION.ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS, EA08-006, TO FURTHER EVALUATE THE ISSUE.