NHTSA owner reports · September 18, 2026 snapshot.
Electrical System complaints
51 reportsClear category filter85,000 miles · Jun 17, 2011
Electrical SystemElectronic Stability Control (esc)Engine And Engine Cooling
THE CAR CONTINUES TO STALL AT LOW SPEEDS. WE HAVE TAKEN TO MECHANIC AND THEY DO NOT FIND ANY SERVICE ALERTS, AND WEREN'T ABLE TO DUPLICATE ON A TEST DRIVE. IT IS STARTING TO PICK UP IN FREQUENCY TO WHERE IT IS DOING IT EVERY OTHER DAY NOW. I ALSO CALLED THE SERVICE GROUP AT THE CHRSYLER DEALER I PURCHASED IT FROM, AND THEY SA…
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THE CAR CONTINUES TO STALL AT LOW SPEEDS. WE HAVE TAKEN TO MECHANIC AND THEY DO NOT FIND ANY SERVICE ALERTS, AND WEREN'T ABLE TO DUPLICATE ON A TEST DRIVE. IT IS STARTING TO PICK UP IN FREQUENCY TO WHERE IT IS DOING IT EVERY OTHER DAY NOW. I ALSO CALLED THE SERVICE GROUP AT THE CHRSYLER DEALER I PURCHASED IT FROM, AND THEY SAID THEY CAN ONLY DO WHAT I HAD ALREADY DONE WITH THE OTHER MECHANIC SHOP. I WENT TO THE CHRYSLER FORUM TO POST AND SEE IF ANYONE ELSE HAD EXPERIENCED THIS, AND SEE NUMEROUS POSTINGS OF THIS ISSUE OVER THE YEARS. I AM VERY CONCERNED WITH THE SAFETY OF MY FAMILY, AS WHEN THE CAR STALLS, IT LOCKS UP AND I LOSE CONTROL. I HAVE TO PULL OVER AND RESTART.
NHTSA ODI #10408115
40,000 miles · May 23, 2011
Electrical System
TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHEN INSERTING AND TURNING THE KEY IN THE IGNITION, THERE WAS AN ABNORMAL CLICKING AND THE VEHICLE WOULD NOT START. THE CONTACT HAD TO TURN THE KEY, DEPRESS THE BRAKE PEDAL, SHIFT INTO NEUTRAL, AND SHIFT INTO PIN ORDER TO GET THE KEY TO MOVE AND START THE VEH…
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TL* THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT WHEN INSERTING AND TURNING THE KEY IN THE IGNITION, THERE WAS AN ABNORMAL CLICKING AND THE VEHICLE WOULD NOT START. THE CONTACT HAD TO TURN THE KEY, DEPRESS THE BRAKE PEDAL, SHIFT INTO NEUTRAL, AND SHIFT INTO PIN ORDER TO GET THE KEY TO MOVE AND START THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO REPLACED A COMPUTER MECHANISM AND THE STARTER YET, THE FAILURE PERSISTED. THE CURRENT MILEAGE WAS 68,562 AND THE FAILURE MILEAGE WAS APPROXIMATELY 45,000.
NHTSA ODI #10402375
76,124 miles · Sep 27, 2010
Electrical System
I HAVE A 2007 CHRYSLER PACIFICA TOURING 4.0. THE VEHICLES LIGHTS WILL FLICKER, THE AIR CONDITIONER AND RADIO TURN OFF AND WITHOUT NOTICE THE VEHICLE WILL LOSE TOTAL POWER. NO POWER STEERING, NO HAZARD LIGHTS NOTHING. I HAVE BEEN STRANDED IN THE MIDDLE OF THE BUSY INTERSECTION. I TOOK MY VEHICLE TO THE CHRYSLER DEALERSHIP TO GET …
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I HAVE A 2007 CHRYSLER PACIFICA TOURING 4.0. THE VEHICLES LIGHTS WILL FLICKER, THE AIR CONDITIONER AND RADIO TURN OFF AND WITHOUT NOTICE THE VEHICLE WILL LOSE TOTAL POWER. NO POWER STEERING, NO HAZARD LIGHTS NOTHING. I HAVE BEEN STRANDED IN THE MIDDLE OF THE BUSY INTERSECTION. I TOOK MY VEHICLE TO THE CHRYSLER DEALERSHIP TO GET SERVICED 3 TIMES I PAID $713.00 AND THEY STILL HAVE NOT FIXED THE PROBLEM. I HAVE EMAILED A COMPLAINT WITH CHRYSLER HEADQUARTERS. I WAS GIVEN A CASE MANAGER WHO DOES NOT CALL ME BACK. THIS VEHICLE SHUTS OFF WITHOUT WARNING AND CAN CAUSE DEATH OR INJURY TO MYSELF, MY FAMILY AND OTHERS AND CHRYSLER CAN CARE LESS ABOUT IT. *TR
NHTSA ODI #10357935
62,000 miles · Sep 7, 2010
Electrical System
MY 2007 CHRYSLER PACIFICA HAS START UP ISSUES. REGULARLY IT WILL NOT START ON THE FIRST TRY. DEALER SHOP DOES NOT KNOW THE CAUSE OF THIS PROBLEM. SEVERAL REPORTS IN ONLINE FORUM ABOUT THIS PROBLEMS WITH PACIFIC. I CALLED CHRYSLER REPRESENTATIVE,BUT DID NOT HELP. *TR
NHTSA ODI #10354382
38,500 miles · Aug 12, 2010
Electrical SystemParking BrakeSuspension
WARRANT OF MERCHANTABILITY- IMPLIED WARRANTY THAT STATES A VEHICLE WILL RUN LIKE IT'S SUPPOSED TO RUN, APPLYING TO THE BASIC FUNCTIONS OF THE CAR. THE BUYER MUST PROVE A DEFECT WAS PRESENT AT THE TIME OF PURCHASE. 'CAR DID NOT START X2 AT DEALER AND REQUIRED A JUMP START- I WAS INFORMED IT WAS A RESULT OF BEING LOW ON GAS AND H…
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WARRANT OF MERCHANTABILITY- IMPLIED WARRANTY THAT STATES A VEHICLE WILL RUN LIKE IT'S SUPPOSED TO RUN, APPLYING TO THE BASIC FUNCTIONS OF THE CAR. THE BUYER MUST PROVE A DEFECT WAS PRESENT AT THE TIME OF PURCHASE. 'CAR DID NOT START X2 AT DEALER AND REQUIRED A JUMP START- I WAS INFORMED IT WAS A RESULT OF BEING LOW ON GAS AND HAVING SAT OUT IN THE HOT SUN. UNIFORM COMMERCIAL CODE- DEALER DISCLAIMED A WARRANT OF MECHANIC ABILITY, GIVING THE CONSUMER THE RIGHT TO CHALLENGE THE DISCLAIMER USING THE FEDERAL UNIFORM COMMERCIAL (UCC). THE UCC CAN BE USED TO CANCEL THE SALE OF A USED CAR. UNFAIR AND DECEPTIVE ACTS AND PRACTICES (UDAP LAW) - THESE LAWS CAN BE USED EVEN IF THE CAR IS SOLD AS IS, AS LONG AS THE DEALER IS GUILTY OF A VERBAL DECEPTION OR FAILURE TO DISCLOSE INFORMATION ABOUT THE VEHICLE. '2007 CHRYSLER PACIFICA 'I PURCHASED THE CAR LESS THAN 1 MONTH AGO AND HAVE DRIVEN LESS THAN 2000 MILES. I AM EXTREMELY UPSET BECAUSE I BELIEVE THAT HERITAGE KNOWINGLY SOLD ME AN UNSOUND CAR. THE DEALER IS GUILTY OF VERBAL DECEPTION AND FAILURE TO VERBALLY DISCLOSE INFORMATION ABOUT THE VEHICLE. 'THIS CAR WAS INVOLVED IN AN ACCIDENT AND I WAS NOT MADE AWARE OF THE SEVERITY OF THE ACCIDENT OR THE ISSUES THE CAR HAD AS A RESULT. ' I HAVE ATTEMPTED TO GET THE CAR SERVICED AND REPAIRED TO LITTLE AVAIL. THE CAR CONTINUES TO HAVE SERIOUS MECHANICAL ISSUES( INDICATING A FRAME ISSUE OR DRIVE TRAIN ISSUE) ' I BELIEVE THE DEALER KNOWINGLY SOLD THE CAR TO ME AND PURPOSELY WITHHELD THE EXTENT OF DAMAGE THE CAR HAD IN THE PRIOR ACCIDENT, AS WELL AS THE CAR'S IMPROPER BASIC FUNCTIONING. THE CONSUMER PROTECTION ACT UNFAIR TRADE PRACTICES: FALSELY REPRESENTED THE CAR AS A SAFE, CAR WITHOUT MAJOR DEFECTS, AND NO PROBLEMS WITH ANY PARTS OF THE CAR- PRESENTED THE CAR AS BEING SOUND AND ABLE TO ADHERE TO BASIC FUNCTIONING (BATTERY ISSUES, ELECTRICAL ISSUES, BRAKE ISSUES, DRIVE TRAIN ISSUES, INVOLVED A MVC) AND DID NOT DISCLOSE HISTORY OF PART. *TR
NHTSA ODI #10349040
5,732 miles · Jan 21, 2010
Electrical System
TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 40 MPH, SHE NOTICED A POPPING NOISE AND THE ELECTRICAL SYSTEM BEGAN TO MALFUNCTION. THE INTERIOR LIGHTS WERE FLASHING ALONG WITH DASHBOARD LIGHTS AND HEATING SYSTEM WAS INOPERABLE. SHE WAS ABLE TO DRIVE SAFELY ONTO THE EMERGENCY LANE; HOWEVER, THE NOISE C…
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TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. WHILE DRIVING APPROXIMATELY 40 MPH, SHE NOTICED A POPPING NOISE AND THE ELECTRICAL SYSTEM BEGAN TO MALFUNCTION. THE INTERIOR LIGHTS WERE FLASHING ALONG WITH DASHBOARD LIGHTS AND HEATING SYSTEM WAS INOPERABLE. SHE WAS ABLE TO DRIVE SAFELY ONTO THE EMERGENCY LANE; HOWEVER, THE NOISE CONTINUED EVEN AFTER SHE TURNED THE IGNITION OFF AND RESTARTED THE VEHICLE. SHE WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE. SHE HAS NOT TAKEN THE VEHICLE TO THE DEALER OR SPOKEN WITH THE MANUFACTURER TO-DATE. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 5,732. UPDATED 02/16/10
NHTSA ODI #10301689
21,150 miles · Feb 5, 2009
Electrical SystemEngine And Engine CoolingSteering
TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE LOSES POWER WHILE DRIVING BETWEEN 15 TO 60 MPH. THE FAILURE HAS OCCURRED SEVEN TIMES SINCE THE VEHICLE WAS PURCHASED. RIGHT AFTER THE FAILURE, THE LOW OIL PRESSURE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DRIVER EXPERIENCED LIMITED AB…
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TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. THE CONTACT STATED THAT THE VEHICLE LOSES POWER WHILE DRIVING BETWEEN 15 TO 60 MPH. THE FAILURE HAS OCCURRED SEVEN TIMES SINCE THE VEHICLE WAS PURCHASED. RIGHT AFTER THE FAILURE, THE LOW OIL PRESSURE INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL. THE DRIVER EXPERIENCED LIMITED ABILITY TO STEER AND STOP THE VEHICLE DURING THE FAILURE. THE VEHICLE IS ABLE TO BE IMMEDIATELY RESTARTED AFTER THE FAILURE. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR REPAIR ON FOUR OCCASIONS. ON THE FIRST OCCASION, THE DEALER STATED THAT THEY COULD NOT DUPLICATE THE FAILURE; HOWEVER, THEY UPDATED THE SOFTWARE. ON THE SECOND OCCASION, THE DEALER DUPLICATED THE FAILURE AND REPLACED THE THROTTLE BODY. ON THE THIRD OCCASION, THE EMISSIONS INDICATOR ILLUMINATED AND AN ERRONEOUS EVAPORATION CODE APPEARED. THE COMPUTER WAS RESET AT THAT TIME. ON THE FOURTH VISIT TO THE DEALER, THREE LOOSE ELECTRICAL GROUNDS WERE FOUND AND TIGHTENED; HOWEVER, THE FAILURE CONTINUED. THE PREVIOUS OWNER ALSO EXPERIENCED THE FAILURES, BUT THE MANUFACTURER WAS UNABLE TO DETERMINE THE CAUSE. THE FAILURE MILEAGE WAS 21,150 AND CURRENT MILEAGE WAS 23,250. UPDATED 3/5/09 *CN UPDATED 03/10/09. *JB
NHTSA ODI #10257912
100 miles · Sep 7, 2008
Electrical System
I PURCHASED MY 2007 CHRYSLER PACIFICA ON 06-05-07, WITHIN THREE DAYS I NOTICED THAT EVERYTIME I LOCKED THE CAR AND OPEN IT, THE DRIVER'S SEAT AND BOTH SIDE MIRRORS WOULD ADJUST THEMSELVES ON THEIR OWN. I TOOK THE CAR BACK AND THE DEALER ATTEMPTED TO CORRECT THE PROBLEM AND EVENTUAL DISCONNECTED THE COMPUTER THAT CONTROLLED THE …
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I PURCHASED MY 2007 CHRYSLER PACIFICA ON 06-05-07, WITHIN THREE DAYS I NOTICED THAT EVERYTIME I LOCKED THE CAR AND OPEN IT, THE DRIVER'S SEAT AND BOTH SIDE MIRRORS WOULD ADJUST THEMSELVES ON THEIR OWN. I TOOK THE CAR BACK AND THE DEALER ATTEMPTED TO CORRECT THE PROBLEM AND EVENTUAL DISCONNECTED THE COMPUTER THAT CONTROLLED THE SEAT ADJUSTMENT. NEEDLESS TO SAY THIS DID NOT WORK. ON JULY 13, 2007, WHILE AT WORK, I WAS DOING HOME VISITS. I WAS RUNNING BEHIND AND FORGOT TO READJUST THE MIRRORS WHEN I GOT IN THE CAR. WHILE BACKING UP I HIT A MAIL BOX CAUSING $1,000.00 DAMAGE TO THE CAR. I WENT BACK TO THE DEALER AND INFORMED THEM OF THE ACCIDENT, THEY TOLD ME THAT THEY WOULD HAVE TO CONTACT THE MANUFACTURER AS THEY DID NOT KNOW HOW TO FIX THE PROBLEM. TO DATE I AM STILL WAITING TO HEAR FROM SOMEONE. IF FEBRUARY OF THIS YEAR, I ASKED THAT THE PROBLEM BE FIXED, TO GIVE ME A RENTAL OR ANOTHER CAR AS I WAS HAVING KNEE SURGERY IN MARCH, NOTHING WAS DONE AND NOTHING HAS BEEN DONE AS YET. *TR
NHTSA ODI #10241234
28,247 miles · Oct 10, 2007
Electrical System
DUE TO SURROUNDING HIGHWAY TRAFFIC SPEED AND CONDITIONS, FORCED TO HIT A LARGE BREED DOG IN ROADWAY, DOG RAN OFF, VEHICLE SHUT DOWN, DEAD VEHICLE "COASTED/STEERED" OFF ROADWAY TO SHOULDER, TOWED TO DEALER, "WIRING CONNECTOR AT PCM CAME APART," NO SIGNIFICANT VEHICLE BODY DAMAGE. CONCERNED ABOUT SUBSEQUENT WIRING VULNERABILITY RE…
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DUE TO SURROUNDING HIGHWAY TRAFFIC SPEED AND CONDITIONS, FORCED TO HIT A LARGE BREED DOG IN ROADWAY, DOG RAN OFF, VEHICLE SHUT DOWN, DEAD VEHICLE "COASTED/STEERED" OFF ROADWAY TO SHOULDER, TOWED TO DEALER, "WIRING CONNECTOR AT PCM CAME APART," NO SIGNIFICANT VEHICLE BODY DAMAGE. CONCERNED ABOUT SUBSEQUENT WIRING VULNERABILITY REGARDING ROADWAY DEBRIS AND VEHICLE SHUTTING DOWN ON THE HIGHWAY. *JB
NHTSA ODI #10205390
350 miles · Aug 27, 2007
Electrical SystemPower TrainSuspension
TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. WHEN THE VEHICLE REACHES 2,000 RPMS WHILE ON A SLIGHT INCLINE, THE TRANSMISSION BEGINS TO SHUTTER AND SKIP. THIS LEADS TO FAILURE BETWEEN THE TRANSMISSION AND THE TORQUE CONVERTER. THE CONTACT RECENTLY TOOK THE VEHICLE TO THE REPAIR SHOP AND THEY STATED THAT IT COULD NOT BE REPAIR…
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TL*THE CONTACT OWNS A 2007 CHRYSLER PACIFICA. WHEN THE VEHICLE REACHES 2,000 RPMS WHILE ON A SLIGHT INCLINE, THE TRANSMISSION BEGINS TO SHUTTER AND SKIP. THIS LEADS TO FAILURE BETWEEN THE TRANSMISSION AND THE TORQUE CONVERTER. THE CONTACT RECENTLY TOOK THE VEHICLE TO THE REPAIR SHOP AND THEY STATED THAT IT COULD NOT BE REPAIRED UNTIL SEPTEMBER OF 2007. THE TRANSMISSION ALSO MAKES A HARSH CLUNKING SOUND WHEN SHIFTING. THE CONTACT BELIEVES THAT THE SUSPENSION MAY BE FAILING BECAUSE THE VEHICLE RIDES ROUGHLY AT ANY SPEED. THE CURRENT MILEAGE WAS 800 AND FAILURE MILEAGE WAS 350. THE CONSUMER STATED CHRYSLER STATED THIS WAS A SOFTWARE PROBLEM AND WILL NOT BE ABLE TO FIX THE VEHICLE UNTIL SOMETIME IN SEPTEMBER. UPDATED 09/11/07 *TR
NHTSA ODI #10200839
NHTSA investigations
2EA08006 · Engine Compartment Fire
Opened Feb 21, 2008 · Closed Apr 15, 2009
Status: closed (inferred from source dates) · Electrical System; Electrical System:wiring:front Underhood; Electrical System:wiring:interior/under Dash; Engine And Engine Cooling; Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Additional source detail variants (5)
Electrical System
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:front Underhood
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Electrical System:wiring:interior/under Dash
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Engine And Engine Cooling
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
Steering:hydraulic Power Assist:power Steering Fluid
THE AGENCY HAS CLOSED THIS INVESTIGATION BASED ON ITS REVIEW OF CONSUMER COMPLAINTS, FIELD REPORTS, WARRANTY CLAIMS AND OTHER DATA REGARDING ENGINE COMPARTMENT FIRES AND POWER STEERING FLUID LEAKAGE IN MODEL YEAR (MY) 2007 CHRYSLER PACIFICA VEHICLES WITH 4.0L ENGINES.THE AVAILABLE EVIDENCE INDICATES THAT POWER STEERING FLUID LEAKS IN THE SUBJECT VEHICLES AND THE FIRES THAT MAY RESULT FROM THESE LEAKS, OCCURRED EARLY IN THE VEHICLE'S SERVICE LIFE.MOREOVER, CHANGES IN THE ASSEMBLY PROCESS APPEAR TO HAVE REMEDIED THE CONDITION CAUSING THE LEAKS.THE AVAILABLE DATA CONFIRMS A DECLINING TREND FOR BOTH COMPLAINTS AND WARRANTY CLAIMS AS THE SUBJECT VEHICLES REMAIN IN SERVICE. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY THE AGENCY THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY RESERVES THE RIGHT TO TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES. (SEE DOCUMENT FILE FOR ADDITIONAL INFORMATION REGARDING THIS RESUME.)
PE07052 · Engine Compartment Fire
Opened Oct 19, 2007 · Closed Feb 21, 2008
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist:power Steering Fluid
COMPLAINANTS ALLEGE THAT A FIRE ERUPTED UNDER THE HOOD, NEAR THE FRONT OF THE VEHICLE.IN CHRYSLER'S RESPONSE TO ODI'S NOVEMBER 2, 2007 INFORMATION REQUEST, CHRYSLER ASSERTS THAT THE ALLEGED DEFECT OCCURS ONLY IN THE 4.0L ENGINES AND THE CONSUMER WILL EXPERIENCE A LOSS OF POWER STEERING FLUID OR A NOISY POWER STEERING PUMP BEFORE SEEING ANY EVIDENCE OF SMOKE OR FIRE.CHRYSLER ALSO STATES THAT A TUBE NUT ON THE HIGH PRESSURE POWER STEERING LINE WAS DISCOVERED TO BE CROSS THREADED DURING THE ASSEMBLY PROCESS AND DID NOT ALLOW PROPER SEALING OF THE O-RING.THE POWER STEERING SYSTEM IN THE 4.0L ENGINE IS ASSEMBLED AT THE CHRYSLER PLANT.THE POWER STEERING SYSTEM FOR THE 3.8L ENGINES ARRIVES AT THE CHRYSLER PLANT PRE-ASSEMBLED.CHRYSLER FOUND THAT IN THE 4.0L ENGINE, IT WAS POSSIBLE TO CROSS-THREAD THE TUBE NUT ON THE HIGH PRESSURE LINE DURING ITS ATTACHMENT TO THE STEERING GEAR, THUS CREATING AN IMPROPER SEAL.CHRYSLER IMPLEMENTED ASSEMBLY PLANT PROCESS CHANGES TO ELIMINATE THE POSSIBILITY OF CROSS-THREADING, AND APPLIED ADDITIONAL QUALITY CONTROL MEASURES TO DETECT POWER STEERING FLUID LEAKS.CHRYSLER STATED THAT WARRANTY AND FIELD DATA SUGGESTS THAT THESE PROCESS CHANGES HAVE MINIMIZED THE POSSIBILITY OF CROSS-THREADING.WITH REGARD TO THE VEHICLES PRODUCED PRIOR TO THE PRODUCTION CHANGE, A REVIEW OF THE WARRANTY CLAIMS INDICATES THAT THE ALLEGED DEFECT HAS NOT DECLINED IN THE 4.0L POPULATION.ODI IS UPGRADING THIS PRELIMINARY EVALUATION TO AN ENGINEERING ANALYSIS, EA08-006, TO FURTHER EVALUATE THE ISSUE.