NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
223 reports680 miles · Jan 14, 2019
Electrical SystemFuel/propulsion SystemService Brakes
THIS MORNING MY 2018 HYBRID LIMITED WAS DEAD. I PURCHASED IT NEW THREE WEEKS AGO. IT HAD BEEN PLUGGED IN OVERNIGHT USING THE 110 CHARGER THAT CAME WITH THE VAN. IT WOULD NOT START, AND BRIEFLY FLASHED SOME KIND OF SERVICE NEEDED WARNING ON THE SCREEN. THEN THE SCREEN TURNED OFF AND THE VEHICLE REPEATEDLY MADE A CLICKING SOU…
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THIS MORNING MY 2018 HYBRID LIMITED WAS DEAD. I PURCHASED IT NEW THREE WEEKS AGO. IT HAD BEEN PLUGGED IN OVERNIGHT USING THE 110 CHARGER THAT CAME WITH THE VAN. IT WOULD NOT START, AND BRIEFLY FLASHED SOME KIND OF SERVICE NEEDED WARNING ON THE SCREEN. THEN THE SCREEN TURNED OFF AND THE VEHICLE REPEATEDLY MADE A CLICKING SOUND. THE VAN WAS COMPLETELY UNRESPONSIVE. I NOTICED THE WINDSHIELD WIPERS WERE EVER SO SLOWLY IN MOTION BACK AND FORTH. I CHECKED THE SWITCH BUT THE WIPER WAS SET TO THE 'OFF' POSITION. NONE OF THE WIPER CONTROLS WOULD CHANGE THE SETTING. THE DEALERSHIP SET ME UP WITH A NUMBER FOR CHRYSLER TOW. I WAS ON THE PHONE ABOUT 20FT AWAY WHEN SUDDENLY THE VAN STARTED ROLLING BACKWARD DOWN THE DRIVEWAY AND INTO THE STREET! I RAN OVER AND CHECKED IT AND STILL EVERYTHING WAS UNRESPONSIVE, THE WIPERS NO LONGER MOVING HOWEVER THE PARKING BRAKE BUTTON, AND SHIFTER BUTTONS, AND OVERHEAD LIGHTS WERE FLASHING. WE HAD THE VAN TOWED TO THE DEALERSHIP. THEY SAID THE BATTERY WAS BAD AND REPLACED IT. BELOW IS A POST ABOUT MY EXPERIENCE WITH MORE INFORMATION AND VIDEOS: HTTPS://WWW.PACIFICAFORUMS.COM/FORUM/433-2017-CHRYSLER-PACIFICA-PHEV-HYBRID-GENERAL-DISCUSSION/41697-BATTERY-DIES-PACIFICA-HYBRID-ROLLS-OUT-DRIVEWAY-INTO-STREET.HTML ALSO HERE IS VIDEO TAKEN IMMEDIATELY AFTER IT ROLLED. NOTE THE INTERIOR LIGHTS ACTIVELY FLASHING INCLUDING THE PARKING BRAKE INDICATOR AS WELL AS THE DIGITAL SHIFTER KNOB LIGHTS. HTTPS://YOUTU.BE/6_LY7BLNJNS HTTPS://YOUTU.BE/JFCP0IDBFQI ALSO, AFTER RESEARCHING ONLINE I FOUND SOMEONE ELSE WHO ALSO HAD THE BRAKES DISENGAGE WITH 12V BATTERY ISSUE.. HER EXPERIENCE CAN BE FOUND HERE (SEE POST #3): HTTPS://WWW.PACIFICAFORUMS.COM/FORUM/433-2017-CHRYSLER-PACIFICA-PHEV-HYBRID-GENERAL-DISCUSSION/40261-BRAND-NEW-HYBRID-COMPLETELY-DIED.HTML CHRYSLER NEEDS TO ADDRESS THIS SERIOUS AND DANGEROUS ISSUE!
NHTSA ODI #11169945
5,000 miles · Dec 26, 2018
Electronic Stability Control (esc)Power Train
VAN INITIALLY PARKED AND OFF. I PRESSED THE BRAKE AND THE START BUTTON TO TURN IT ON AND IT ENTERED INTO A CONFUSED UNKNOWN-GEAR-STATE (ALL TRANSMISSIONS LIGHTS P, D, R, ETC. ILLUMINATED). IN THIS STATE, THE VAN IS STUCK. NOTHING WORKS BECAUSE IT DOESN'T THINK IT IS IN PARK. SPECIFIC EXAMPLES: VAN CANNOT BE PUT INTO NEUTRAL OR P…
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VAN INITIALLY PARKED AND OFF. I PRESSED THE BRAKE AND THE START BUTTON TO TURN IT ON AND IT ENTERED INTO A CONFUSED UNKNOWN-GEAR-STATE (ALL TRANSMISSIONS LIGHTS P, D, R, ETC. ILLUMINATED). IN THIS STATE, THE VAN IS STUCK. NOTHING WORKS BECAUSE IT DOESN'T THINK IT IS IN PARK. SPECIFIC EXAMPLES: VAN CANNOT BE PUT INTO NEUTRAL OR PARK (TRANSMISSION KNOB/DIAL IS STUCK WHEN VAN IS IN THIS STATE), LIFT GATE CANNOT BE OPENED, POWER SLIDING DOORS MUST BE OPENED MANUALLY, VAN CANNOT BE TURNED OFF, VAN CANNOT BE DRIVEN OR MOVED. THE VAN IS EFFECTIVELY IMMOBILIZED AND CAN ONLY BE MOVED BY A A FLATBED TOW OR A TOW TRUCK WITH A SPECIAL DOLLY. BECAUSE THE VAN CANNOT BE TURNED OFF, ITS BATTERIES WILL EVENTUALLY DIE. I'M UNSURE IF THIS HAS ANY DELETERIOUS EFFECTS ON THE HYBRID BATTERY. THE PROBLEM IS HARD TO REPRODUCE AND INTERMITTENT. BECAUSE OF THAT, MY GUESS IS THAT IT IS A TIMING RELATED SOFTWARE/SYSTEMS BUG, BUT THAT IS ONLY MY GUESS. THIS IS THE SECOND TIME IN ABOUT 7MONTHS OR SO OF OWNING THE VAN THAT THIS ISSUE HAS OCCURRED. THE FIRST TIME, WE WERE STRANDED HOURS AWAY FROM HOME ON A FAMILY ROAD TRIP. THE DEALER WE TOOK IT TO COULDN'T (OR DIDN'T TRY HARD?) TO FIGURE OUT THE ISSUE AND CLAIMED THE PROBLEM WAS THAT THE BATTERY DIED (THE BATTERY DYING IS A RESULT OF NOT BEING ABLE TO SHUT OFF THE VEHICLE, NOT THE UNDERLYING PROBLEM!). THEY PUT IN A NEW BATTERY AND SENT US ON OUR WAY. NOW, HERE WE ARE A FEW MONTHS LATER WITH THE ISSUE OCCURRING AGAIN. IT TAKES ONLY A LITTLE IMAGINATION TO THINK ABOUT ALL THE HORRIBLE THINGS THAT CAN HAPPEN WHEN A CAR LEAVES YOU STRANDED IN THE WRONG PLACE OR IN ADVERSE WEATHER CONDITIONS. THIS ISN'T SUPPOSED TO HAPPEN WITH A BRAND NEW CAR.
NHTSA ODI #11163416
1,000 miles · Dec 18, 2018
EngineFire
TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA HYBRID. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE EMITTED A BURNING ODOR. THE VEHICLE WAS TOWED TO LIA CHRYSLER JEEP DODGE RAM NORTHAMPTON (263 KING STREET, NORTHAMPTON, MA 01060, (855) 315-8182) TO BE DIAGNOSED, BUT THE DEALER WAS UNABLE TO LOCATE THE BURNING ODOR. THE DEALER F…
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TL* THE CONTACT OWNS A 2018 CHRYSLER PACIFICA HYBRID. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE EMITTED A BURNING ODOR. THE VEHICLE WAS TOWED TO LIA CHRYSLER JEEP DODGE RAM NORTHAMPTON (263 KING STREET, NORTHAMPTON, MA 01060, (855) 315-8182) TO BE DIAGNOSED, BUT THE DEALER WAS UNABLE TO LOCATE THE BURNING ODOR. THE DEALER FOUND THAT THE BATTERY WAS DISCHARGED. THE BATTERY WAS RECHARGED, BUT NOT REPLACED. THE ODOR RECURRED WHILE DRIVING HOME AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO BAYSIDE CHRYSLER JEEP DODGE (212 NORTHERN BLVD, BAYSIDE, NY 11361, (718) 229-8700) WHERE IT WAS DIAGNOSED THAT THE CATALYTIC CONVERTER WAS CLOGGED AND WAS NOT PERFORMING NORMALLY. THE CATALYTIC CONVERTER WAS REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 18V740000 (HYBRID PROPULSION SYSTEM, ENGINE AND ENGINE COOLING). THE FAILURE MILEAGE WAS 1,000.
NHTSA ODI #11162163
19,475 miles · Dec 15, 2018
Engine
THIS PAST MONDAY/TUESDAY WE HAVE THE U94 RECALL SERVICE PERFORMED, WE ALSO HAD THE FIRST RECALL UPDATE DONE A COUPLE OF MONTHS AGO. U94 WAS COMPLETED, AND NO ISSUES WERE NOTED WITH THE CATALYTIC CONVERTER. CAR WAS PICKED UP TUESDAY, BUT WEDNESDAY MY WIFE (WHO NORMALLY DRIVES THE VEHICLE) NOTED THAT IT SMELLED A BIT LIKE BURN…
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THIS PAST MONDAY/TUESDAY WE HAVE THE U94 RECALL SERVICE PERFORMED, WE ALSO HAD THE FIRST RECALL UPDATE DONE A COUPLE OF MONTHS AGO. U94 WAS COMPLETED, AND NO ISSUES WERE NOTED WITH THE CATALYTIC CONVERTER. CAR WAS PICKED UP TUESDAY, BUT WEDNESDAY MY WIFE (WHO NORMALLY DRIVES THE VEHICLE) NOTED THAT IT SMELLED A BIT LIKE BURNING RUBBER WHEN SHE WAS DRIVING. I DROVE THE CAR TODAY TO CHECK THINGS OUT AND AFTER ABOUT 45 MILES OF DRIVING WHEN I PRESSED THE ACCELERATOR A BIT DEEPER TO MAINTAIN HIGHWAY SPEED DURING A MEDIUM GRADE CLIMB I DIDN'T NOTICE ANY INCREASE IN POWER. AT THE SAME TIME I HEARD A LOUD POPPING SOUND WHICH I INITIALLY THOUGHT WAS ME RUNNING OVER SOMETHING IN THE ROAD (THERE WAS TRUCK TIRE DEBRIS). I LET OFF THE ACCELERATOR MOMENTARILY TO CHECK THE ROAD AND ENSURE I WASN'T HITTING ANY RUBBER DEBRIS. I AGAIN PRESSED ON THE ACCELERATOR, BUT AGAIN ONLY ELECTRIC MOTOR POWER, AND NO EXTRA GRUNT FROM THE ICE. I EVEN FLIPPED THE HYBRID INFO SCREEN TO THE ONE THAT SHOWS THE BALANCE OF POWER FROM THE ELECTRIC MOTOR AND ICE. I PRESSED THE ACCELERATOR A 3RD TIME AND SAW THE ELECTRIC MOTOR INDICATOR GO TO 100% POWER, AND AFTER A SECOND OR SO THE ICE INDICATOR ALSO WENT TO 100%, BUT STILL NO EXTRA BOOST OF POWER. AT THIS TIME I HEARD ANOTHER LOUD POP OR TWO, AND STARTED TO SMELL SMOKE. I REALIZED THERE WAS SOMETHING SERIOUS GOING ON WITH THE CAR. I PULLED OFF TO THE SIDE OF THE HIGHWAY AND ONCE THE CAR WAS NO LONGER IN MOTION WITH AIRFLOW UNDER THE HOOD I COULD SEE A SIGNIFICANT AMOUNT OF SMOKE COMING FROM UNDER THE HOOD. I JUMPED OUT AND POPPED THE HOOD AND WHAT I SAW WAS THE ENTIRE EXHAUST MANIFOLD / CATALYTIC CONVERTER AREA WAS GLOWING BRIGHT ORANGE AND SMOKE WAS EMANATING FROM SOMEWHERE DEEPER IN THE ENGINE COMPARTMENT. I CALLED 911, FORTUNATELY CAR DID NOT CATCH FIRE. I CONTACTED CHRYSLER CORPORATE CUSTOMER SERVICE, AND CAR WAS TOWED TO DEALER.
NHTSA ODI #11161499
4,000 miles · Dec 11, 2018
EngineFire
ENGINE CAUGHT ON FIRE WHILE DRIVING
NHTSA ODI #11160705
7,500 miles · Nov 6, 2018
Service Brakes
BRAKES ARE MUSHY, AND DO NOT RESPOND WELL. VEHICLE FAILED TO RESPOND TO NORMAL BRAKING IN AN ATTEMPT TO STOP, EVEN WITH BRAKES PRESSED TO THE FLOOR, HAD TO SWERVE TO AVOID COLLISION WITH THE VEHICLE IN FRONT OF OUR VAN. VEHICLE DIED WHEN ATTEMPTING TO BRAKE 30 MPH.
NHTSA ODI #11149726
200 miles · Nov 5, 2018
Power TrainSuspension
CLUNKING SOUND AT RIGHT FRONT WHEEL OF VEHICLE. DEALER CHECKED SUSPENSION PARTS, PROBLEM PERSISTS
NHTSA ODI #11145374
5,025 miles · Oct 27, 2018
EngineFire
WHILE DRIVING WITH MY FAMILY ON THE HIGHWAY AT AROUND 70MPH, WE EXPERIENCED A LOSS OF POWER. I COASTED TO THE SHOULDER, ACROSS THREE LANES OF TRAFFIC, WITH CARS PASSING AT 60+ MPH ON BOTH SIDES. ONCE STOPPED, WE NOTICED THE SMELL OF FIRE AND EVACUATED THE VECHICLE. CAR IS AT DEALERSHIP AWAITING REPAIR, TECHNICIAN STATED VECHI…
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WHILE DRIVING WITH MY FAMILY ON THE HIGHWAY AT AROUND 70MPH, WE EXPERIENCED A LOSS OF POWER. I COASTED TO THE SHOULDER, ACROSS THREE LANES OF TRAFFIC, WITH CARS PASSING AT 60+ MPH ON BOTH SIDES. ONCE STOPPED, WE NOTICED THE SMELL OF FIRE AND EVACUATED THE VECHICLE. CAR IS AT DEALERSHIP AWAITING REPAIR, TECHNICIAN STATED VECHICLE STILL SMELLED LIKE FIRE WHEN THEY PULLED IT INTO THE SHOP THE MORNING AFTER THE INCIDENT. TECHNICIAN ALSO STATED THIS IS A KNOWN ISSUE RELATED TO THE CATALYTIC CONVERTER.
NHTSA ODI #11143318
Mileage unknown · Oct 23, 2018
Engine
CHRYSLER ISSUED A U73 UPDATE AS A RECALL IN JUNE 2018 OR SO AND THEN QUIETLY UPDATED THE SAME U73 SOFTWARE AS PART OF THEIR RRT 18-087 BECAUSE THE SOFTWARE UPDATE IN JUNE HAS BEEN BURNING OUT CATALYTIC CONVERTERS AND SOME CARS ARE CATCHING ON FIRE. I FEEL THAT BECAUSE THIS ISN'T A RECALL THAT MORE CARS ARE GOING TO CATCH ON FIRE…
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CHRYSLER ISSUED A U73 UPDATE AS A RECALL IN JUNE 2018 OR SO AND THEN QUIETLY UPDATED THE SAME U73 SOFTWARE AS PART OF THEIR RRT 18-087 BECAUSE THE SOFTWARE UPDATE IN JUNE HAS BEEN BURNING OUT CATALYTIC CONVERTERS AND SOME CARS ARE CATCHING ON FIRE. I FEEL THAT BECAUSE THIS ISN'T A RECALL THAT MORE CARS ARE GOING TO CATCH ON FIRE UNTIL IT IS. PLEASE LOOK AT THE FACEBOOK GROUP "CHRYSLER PACIFICA HYBRID-FIRE RISK: READ GROUP ANNOUNCEMENT" FOR MULTIPLE PEOPLE REPORTING ABOUT THE ISSUE. FYI I HAD THIS UPDATE DONE ON MY PERSONAL CAR BECAUSE I FREQUENT THE FORUMS AND FACEBOOK GROUP. I PERSONALLY DID NOT HAVE AN ISSUE BUT I'VE SEEN REPORTS OF MANY PEOPLE WHO HAVE.
NHTSA ODI #11142155
17,000 miles · Oct 23, 2018
EngineFire
WHILE DRIVING ON CITY STREET VEHICLE LOST ALL PROPULSION WITH WARNING LIGHTS ON. PUSHED CAR TO SAFE AREA AND NOTICED BURNING SMELL WHICH WAS GETTING WORSE. EVACUATED VEHICLE AND NOTICED BURNING SMELL INTENSIFYING. TOWED TO DEALERSHIP, WHERE SOFTWARE UPDATE WAS PERFORMED AS WELL AS BOTH CATALYTIC CONVERTERS REPLACED WITH ASSOCIAT…
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WHILE DRIVING ON CITY STREET VEHICLE LOST ALL PROPULSION WITH WARNING LIGHTS ON. PUSHED CAR TO SAFE AREA AND NOTICED BURNING SMELL WHICH WAS GETTING WORSE. EVACUATED VEHICLE AND NOTICED BURNING SMELL INTENSIFYING. TOWED TO DEALERSHIP, WHERE SOFTWARE UPDATE WAS PERFORMED AS WELL AS BOTH CATALYTIC CONVERTERS REPLACED WITH ASSOCIATED EXHAUST PIPING DUE TO SEVERE HEAT DAMAGE. I WAS INFORMED THAT THE RECENT OVER THE AIR UPDATE CAUSED THE FUEL MIX TO BE RICH AND THE EXHAUST TEMPERATURE TO EXCEED SAFE LIMITS. ENTIRE VEHICLE COULD HAVE BURNED WHICH WOULD HAVE IGNITED THE LITHIUM BATTERIES CAUSING AN EXPLOSION.
NHTSA ODI #11141974
Official recalls
6Jul 18, 2024
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Consequence & remedy
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
Feb 11, 2022
Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Consequence & remedy
Consequence: A vehicle fire increases the risk of injury.
Remedy: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z11. This recall is superseded by NHTSA recall 24V-538.
Jun 9, 2020
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence & remedy
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Additional source detail variants (2)
Electrical System:wiring:interior/under Dash
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Electrical SYSTEM:12V/24V/48V Battery:cables
Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Consequence: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Feb 28, 2019
Chrysler (FCA US LLC) is recalling certain 2018 Chrysler Pacifica and Pacifica hybrid vehicles. The right front lower control arm may separate from the steering knuckle.
Consequence & remedy
Consequence: A control arm separation could increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will inspect the right front knuckle and lower control arm for damage, replacing the components as necessary. The right front lower control arm knuckle pinch bolt will be replaced with a larger-diameter pinch bolt. These repairs will be performed free of charge. The recall began April 26, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V15.
Oct 19, 2018
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence & remedy
Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Additional source detail variants (2)
Hybrid Propulsion System
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Engine And Engine Cooling:exhaust System:emission Control:catalytic Convertor
Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Consequence: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Remedy: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Aug 9, 2018
Chrysler (FCA US LLC) is recalling certain 2018 Jeep Renegade, Compass and Grand Cherokee, RAM 1500 and Promaster, Fiat 500x, Dodge Journey, Challenger, Charger and Durango and Chrysler 300x vehicles, 2017-2018 Jeep Wrangler, Dodge Grand Caravan and Chrysler Town and Country vehicles and 2018-2019 Jeep Cherokee and 2018 Chrysler Pacifica and Pacifica Hybrid vehicles. The powertrain control module may be equipped with a voltage regulator chip in the circuit board that may fail, causing a stall or a no start condition.
Consequence & remedy
Consequence: A vehicle stall can increase the risk of a crash.
Remedy: Chrysler will notify owners, and dealers will replace the powertrain control module, free of charge. The recall began October 2, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U87.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
4PE24028 · Electrical Arcing And Thermal Events, Potentially Leading To Fires, While Utilizing Enel X Way Usa, Llc's Juicebox Residential Charger.
Opened Oct 3, 2024 · Closed Jun 5, 2025
Status: closed (inferred from source dates) · Equipment:electrical
On October 3, 2024, the Office of Defects Investigations (ODI) opened PE24028 to investigate alleged failures of Enel X Way's JuiceBox Level 2 residential EV chargers. The allegations were described as thermal incidents and electrical malfunctions, which could trip the circuit breakers in Juicebox owners’ homes and disrupt electric vehicle charge cycles. On October 2, 2024, Enel X Way posted on its website that Enel X Way North America would cease operations in the United States and Canada on October 11, 2024. The closure would potentially impact the charging app and supporting software. ODI sent Enel X Way an Information Request (IR) letter on October 21, 2024. Enel X Way provided an incomplete response to the IR on December 9, 2024. Enel X Way later provided a complete response to the IR on January 24, 2025. ODI reviewed Enel X Way’s IR submissions to determine whether further action is required. Based on ODI’s analysis, there was no clear trend in the cause of the failures described in customer complaints and warranty reports. Additionally, there have been no recent reports alleging safety issues. The available information does not warrant further action at this time. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency will continue to monitor for any safety trends and reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in this Closing Resume, go to NHTSA.gov.
RQ24004 · Loss Of Motive Power Due To An Internal Wiring Connector Short.
Opened Feb 27, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:wiring
On July 22, 2022, the Office of Defects Investigation (ODI) opened investigation PE22-008 regarding complaints alleging a loss of motive power condition potentially due to a transmission malfunction in Model Years 2019-2021 Chrysler Pacifica Plug-In Hybrid Electric Vehicles (PHEV). On January 17, 2023, Fiat Chrysler Automobiles (FCA) issued safety recall (NHTSA Recall 23V-010) involving 2017-2023 Model Years (MY) Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016, through January 9, 2023. The recall states that the loss of motive power condition in these vehicles is caused by an internal transmission wiring connector that may short circuit, resulting in an unexpected engine shutdown. An unexpected engine shutdown can cause a loss of drive power, increasing the risk of a crash. In discussions with FCA on Recall 23V-010, ODI confirmed the recall was related to investigation PE22-008. The remedy for 23V-010 is to update the Power Inverter module (PIM) and/or Instrument Panel Cluster (IPC) software to provide drivers a message stating “Stop Safely - Vehicle Will Shut Off Soon” followed by a chime and MIL, PRNDL blinking (on cluster and shifter knob), low SOC (State of Charge) warning and reduced power mode. The recall remedy does not replace the defective hardware that was described in Recall 23V-010, and the wiring connector short still exists on these vehicles. To date, ODI has received 132 reports for the population of vehicles subject to recall 23V-010. These reports allege a loss of motive power condition that reduces the vehicles speed, followed by dashboard warning lamps displaying messages associated with recall 23V-010. The presence of these warning lamps and messages indicates the vehicle likely had the recall remedy applied. Follow up discussions with FCA confirm their remedy does not prevent a loss of motive power, but instead limits torque to the engine and after an unspecified number of miles or period of time, the engine will shut down. When this occurs, FCA relies on the owner to transport the vehicle to a dealership after they experience a loss of motive power condition, at which time the defective hardware is replaced. Furthermore, the dashboard messages introduced in the recall remedy may cause the driver to pull over in an unsafe location. Pulling over in an unsafe location may expose the occupants to undue harm. The Office of Defects Investigation is opening this Recall Query (RQ) to assess the adequacy, frequency, and safety consequence of the remedy for recall 23V-010. To review the ODI reports cited in the opening resume ODI report identification number document, go to NHTSA.gov.
RQ24001 · Ignition-off High Voltage Battery Fire (remedy Effectiveness Of Recall 22V-077)
Opened Jan 16, 2024 · No close date supplied
Status: open (inferred from source dates) · Electrical System:propulsion System:traction Battery
On February 11, 2022, Fiat Chrysler Automobiles (FCA) issued a safety recall (NHTSA Recall 22V-077) on all 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV) produced between August 12, 2016 through August 7, 2018. The recall addresses ignition “OFF’ fires that originate at the high voltage (HV) battery pack assembly. An ignition ‘OFF’ vehicle fire can result in an increased risk of occupant injury, injury to persons outside the vehicle, and property damage, with little to no warning. At the time of the recall filing the root cause of the vehicle fires was unknown and under investigation by FCA and suppliers. A software remedy designed to improve thermal event detectability by monitoring battery diagnostics is currently being installed on subject vehicles as an interim remedy. As of November 23, 2023, the root cause of the battery failure is unknown. From December 2022 through December 2023, NHTSA has received four consumer complaints (VOQs) alleging vehicle thermal events involving recalled 2017 and 2018 Chrysler Pacifica PHEVs. Additional information collected from complainants confirmed a thermal event originating near or at the HV battery pack after the Recall 22V077 remedy had been applied to the vehicle. Follow up meetings with FCA and suppliers in November and December 2023 to discuss the ongoing root cause investigation and post-recall remedy incidents indicated a recent increase in HV battery thermal events. Furthermore, a review of NHTSA complaint data indicated the post-recall HV battery thermal event complaint rate now exceeds pre-recall levels. The Office of Defects Investigation (ODI) is opening this Recall Query (RQ) to review the effectiveness of the original recall remedy, understand the root cause of the battery fires, investigate additional reports of Pacifica PHEV HV battery fires, and to increase monitoring of the manufacturer root cause investigation. To review the ODI reports cited in the Opening Resume ODI Report Identification Number document, go to NHTSA.gov.
PE22008 · Transmission Fault Leading To Loss Of Motive Power
Opened Jul 22, 2022 · Closed Mar 27, 2024
Status: closed (inferred from source dates) · Power Train
On July 22, 2022, the Office of Defects Investigation (ODI) opened PE22008 to investigate allegation of loss of motive power, potentially due to transmission malfunction, in certain Chrysler Pacifica vehicles. In a January 17, 2023 letter to NHTSA, Fiat Chrysler Automobiles (FCA) submitted recall notice 23V-010 involving a transmission motor wiring defect in 67,118 model year (MY) 2017-2023 Chrysler Pacifica plug-in hybrid electric vehicles (PHEVs) manufactured from August 12, 2016 through January 9, 2023. FCA determined that an internal transmission connector short could result in an unexpected engine shutdown under certain conditions. Follow up correspondence with FCA confirmed this defect results in an electric motor position trouble code that was the basis for opening PE22008, therefore NHTSA is closing this investigation. The 23V-010 recall remedy is a software update to address the hardware failure associated with PE22008. When a hardware failure is detected, the vehicle limits motive power while instructing the driver to pull over to a safe location. NHTSA is concerned that drivers will pull over to an unsafe location when the warning message associated with the recall remedy displays on the dashboard. Due to the nature of the recall remedy and related reports, NHTSA has opened Recall Query RQ24004 to assess the recall remedy. The reports and failure report summary values included with this closing action are related to allegations of Recall 23V-010 remedy inadequacy. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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