IllustrationNO HEAT ON PASSENGER SIDE. IT WILL NOT DEFROST MY WINDOW ON THAT SIDE AND VERY UNSAFE IN THESE COLD MICHIGAN WINTERS
2014 Chrysler 200
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2014 Chrysler 200 do not stand out strongly from the model-year median of 336.
About this comparison →How this year compares
Owner complaints by model year
Compare all 200 years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
340–25K
1925–50K
2350–75K
1475–100K
23100–150K
4150K+
117 reports with mileage · 75 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Air Bags. Review the 68 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Engine. Review the 38 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Seat Belts. Review the 34 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
15 crash reports2 fire reports15 injury reports
Unknown Or Other complaints
21 reportsMY 2014 CHRYSLER 200 STARTED AND WHILE I WAS DRIVING THE ALARM WENT OFF WHILE I WAS DRIVING SO I PULLED OVER CUT THE CAR OFF THEN ATTEMPTED TO STARTED THE CAR BACK UP 5 DIFFERENT TIMES AND IT CUT ON FOR SECONDS AND CUT OFF WITH A A RED SECURITY LIGHT COMING ON AS WELL AND ALARM STILL GOING THEN ON THE 6TH TRY THE CAR WONT START …
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MY 2014 CHRYSLER 200 STARTED AND WHILE I WAS DRIVING THE ALARM WENT OFF WHILE I WAS DRIVING SO I PULLED OVER CUT THE CAR OFF THEN ATTEMPTED TO STARTED THE CAR BACK UP 5 DIFFERENT TIMES AND IT CUT ON FOR SECONDS AND CUT OFF WITH A A RED SECURITY LIGHT COMING ON AS WELL AND ALARM STILL GOING THEN ON THE 6TH TRY THE CAR WONT START ANYMORE BUT ALARM STILL GOES OFF FOR ABOUT 10 MINUTES.
MY DRIVER'S SIDE HEAD REST HAD BEEN FALLING DOWN FOR THE PAST TWO MONTHS. I WAS SITTING IN MY DRIVEWAY, WHEN ALL OF A SUDDEN I HEARD A BOOM. I WONDERED WHAT HAPPENED. I WAS PARKED. THEN I FOUND THE HEADREST HAD PUSHED OUT TOTALLY, STUCK OUT BY A PIECE OF METAL. I COULD NOT PUSH IT BACK. I CALLED CHRYSLER AND THEY TOLD ME IT WOUL…
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MY DRIVER'S SIDE HEAD REST HAD BEEN FALLING DOWN FOR THE PAST TWO MONTHS. I WAS SITTING IN MY DRIVEWAY, WHEN ALL OF A SUDDEN I HEARD A BOOM. I WONDERED WHAT HAPPENED. I WAS PARKED. THEN I FOUND THE HEADREST HAD PUSHED OUT TOTALLY, STUCK OUT BY A PIECE OF METAL. I COULD NOT PUSH IT BACK. I CALLED CHRYSLER AND THEY TOLD ME IT WOULD COST OVER $450.00 TO RESET IT OR GET A NEW ONE. I TRIED TO PULL THE WHOLE HEADREST OUT, BUT IT DOES NOT COME OUT. I LOOKED ONLINE AND FOUND THERE WAS A RECALL FOR CARS UP TO 2013. BUT MINE IS A 2014. DOES THAT MAKE A DIFFERENCE? WHAT IS GOING ON WITH THESE HEADRESTS. I'VE HEARD THERE ARE SEVERAL COMPLAINTS. I'VE HAD THIS CAR FOR 5 YEARS AND HAVE ONE MORE YEAR TO PAY FOR IT. I AM NOT TRADING IT IN. I FEEL CHRSYLER SHOULD FIX THIS. FOR FREE.
THE CAR HAS HEAT ON THE DRIVERS SIDE BUT DOES NOT HEAT OR DEFROST ON PASSENGER SIDE OF VEHICLE, THEREFORE CANNOT SEE OUT OF PASSENGER SIDE WINDSHIELD TOOK TO DEALER AND THEY SAY THAT THE HEATER CORE NEEDS REPLACED, $1500.00 LATER. I HAVE RESEARCHED ONLINE AND THIS IS A VERY COMMON PROBLEM WITH THE CHRYSLER 200 VEHICLES. I DON'T…
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THE CAR HAS HEAT ON THE DRIVERS SIDE BUT DOES NOT HEAT OR DEFROST ON PASSENGER SIDE OF VEHICLE, THEREFORE CANNOT SEE OUT OF PASSENGER SIDE WINDSHIELD TOOK TO DEALER AND THEY SAY THAT THE HEATER CORE NEEDS REPLACED, $1500.00 LATER. I HAVE RESEARCHED ONLINE AND THIS IS A VERY COMMON PROBLEM WITH THE CHRYSLER 200 VEHICLES. I DON'T UNDERSTAND WHY CHRYSLER IS THEREFORE NOT RESPONSIBLE FOR REPLACING THE HEATER CORES.
I WAS WONDERING IF A SAFETY DEVICE IN A CAR HEADREST, DESIGNED TO JUMP FORWARD IN A REAR END COLLISION, IS A SAFETY DEVICE THAT FALLS UNDER WARRANTY. MY WIFE HAD ONE THAT MALFUNCTIONED IN HER 2014 CHRYSLER 200. THERE WAS NO REAR END COLLISION. SHE STOPPED AT AN INTERSECTION IN A MALL PARKING LOT. THE HEADREST DEPLOYED, THROW…
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I WAS WONDERING IF A SAFETY DEVICE IN A CAR HEADREST, DESIGNED TO JUMP FORWARD IN A REAR END COLLISION, IS A SAFETY DEVICE THAT FALLS UNDER WARRANTY. MY WIFE HAD ONE THAT MALFUNCTIONED IN HER 2014 CHRYSLER 200. THERE WAS NO REAR END COLLISION. SHE STOPPED AT AN INTERSECTION IN A MALL PARKING LOT. THE HEADREST DEPLOYED, THROWING HER FORWARD INTO THE STEERING WHEEL. CHRYSLER IS SAYING THAT SINCE HER CAR IS NO LONGER UNDER WARRANTY SHE WILL HAVE TO PAY FOR THE REPLACEMENT OF THIS FAULTY PART. MODELS UP TO 2013 WERE RECALLED FOR THE SAME MICROCHIP MALFUNCTION IN THE HEADRESTS, BUT 2014 WERE NOT RECALLED.
TAKATA RECALL WHEN IGNITION TURNED OFF KEEP GETTING ALERT SAYING THAT KEY IS STILL IN IGNITION CAUSING MY ELECTRICAL SYSTEM TO FAIL. IT IS NOT ALLOWING ME TO READJUST MIRRORS OR ANYTHING. ANY ELECTRICAL CONNECTION ISN'T WORKING DUE TO ERROR MESSAGE SAYING KEY IS STILL IN IGNITION. I LOCKED MY KEYS IN THE CAR SEVERAL TIMES DUE T…
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TAKATA RECALL WHEN IGNITION TURNED OFF KEEP GETTING ALERT SAYING THAT KEY IS STILL IN IGNITION CAUSING MY ELECTRICAL SYSTEM TO FAIL. IT IS NOT ALLOWING ME TO READJUST MIRRORS OR ANYTHING. ANY ELECTRICAL CONNECTION ISN'T WORKING DUE TO ERROR MESSAGE SAYING KEY IS STILL IN IGNITION. I LOCKED MY KEYS IN THE CAR SEVERAL TIMES DUE TO THIS ISSUE AND I AM AFRAID TO DRIVE FAR DUE TO THE ELECTRICAL FAILURE PLEASE LOOK INTO THIS. THE VEHICLE WAS RUNNING WHEN THE ELECTRICAL FAILURE BEGAN AND I WAS OVER 300 MILES AWAY FROM HOME.
MY CAR HAD A ISSUE WITH ONE OF THE IGNITION COILS MALFUNCTIONING CAUSING THE PART TO MELT COMPLETELY MELT THROUGH THE VALVE COVER IN DEC. 2016. THIS CAUSED THE CAR TO STOP WHILE IN MOTION AND ONCE I STEERED IT OFF ROAD, IT SMOKED BADLY. AT THIS TIME THE CAR HAD ABOUT 52000 MILES ON IT . AS OF JUNE 2017, THE RECALL DEALING WITH T…
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MY CAR HAD A ISSUE WITH ONE OF THE IGNITION COILS MALFUNCTIONING CAUSING THE PART TO MELT COMPLETELY MELT THROUGH THE VALVE COVER IN DEC. 2016. THIS CAUSED THE CAR TO STOP WHILE IN MOTION AND ONCE I STEERED IT OFF ROAD, IT SMOKED BADLY. AT THIS TIME THE CAR HAD ABOUT 52000 MILES ON IT . AS OF JUNE 2017, THE RECALL DEALING WITH THE SEATBELTS AND AIRBAGS HAVE NOT BEEN FIXED NOR LOOKED AT. I ALLOWED THE CAR TO BE RETURNED VIA REPO BECAUSE I WAS OUT OF NEARLY $1000 DOLLARS PAYING THE DEALER TO FIX THE CAR AND PAY FOR MY OWN RENTAL FOR TWO WEEKS WHILE THE CORP. OFFICE SEND THE OK FOR IT TO BE FIXED!!
I HAVE A 2014 CHRYSLER 200 TOURING. "TAKATA RECALL" MY AIR BAG LIGHT COMES ON AND STAYS ON, I TOOK IT TO THE DEALERSHIP WHERE THEY TOLD ME THAT SOMETHING HAS MALFUNCTIONED BUT REFUSED TO FIX IT. I HAVE BEEN DEALING WITH THIS PROBLEM SINCE MY CAR HAS REACHED 30,000 MILES. NOT ONLY THAT PROBLEM BUT MY ALTERNATOR HAS RECENTLY GONE …
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I HAVE A 2014 CHRYSLER 200 TOURING. "TAKATA RECALL" MY AIR BAG LIGHT COMES ON AND STAYS ON, I TOOK IT TO THE DEALERSHIP WHERE THEY TOLD ME THAT SOMETHING HAS MALFUNCTIONED BUT REFUSED TO FIX IT. I HAVE BEEN DEALING WITH THIS PROBLEM SINCE MY CAR HAS REACHED 30,000 MILES. NOT ONLY THAT PROBLEM BUT MY ALTERNATOR HAS RECENTLY GONE OUT AT 50,000 MILES. I WILL DEFINITELY NOT RECOMMEND THIS VEHICLE TO NO ONE.
I WAS AT A RED LIGHT AND WAS REAR ENDED,SPEED LIMIT WAS 35 MPH HE DID NOT EVEN TRY TO STOP.HEAD RESTRAINTS DEPLOYED AND HIT ME CAUSING INJURY AS WELL AS ANXIETY.
I HAVE TAKEN MY CAR INTO THE DEALERSHIP TO ADDRESS THE CONSTANT SQUEALING OF THE BRAKES AND THE EMERGENCY BRAKE INDICATOR LIGHT RANDOMLY TURNING ON. THE DEALERSHIP SAID THERE WAS NOTHING WRONG WITH THE BRAKES OR THE ELECTRICAL SYSTEM. THE BRAKES ARE SO LOUD AND NOISY THAT PEOPLE CAN HEAR MY CAR COMING FROM FAR OFF, THEY SOUND …
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I HAVE TAKEN MY CAR INTO THE DEALERSHIP TO ADDRESS THE CONSTANT SQUEALING OF THE BRAKES AND THE EMERGENCY BRAKE INDICATOR LIGHT RANDOMLY TURNING ON. THE DEALERSHIP SAID THERE WAS NOTHING WRONG WITH THE BRAKES OR THE ELECTRICAL SYSTEM. THE BRAKES ARE SO LOUD AND NOISY THAT PEOPLE CAN HEAR MY CAR COMING FROM FAR OFF, THEY SOUND LIKE I OWN AN OLD BEAT-UP VEHICLE THAT HAS NEVER BEEN SERVICED. THIS CAR IS BRAND NEW AND SHOULD NOT BE SO EMBARRASSINGLY LOUD EACH TIME I HIT THE BRAKES WHETHER IT'S AT A SLOW CREEP OR ON THE HIGHWAY. THE EMERGENCY BRAKE INDICATOR LIGHT ON THE DASH IS ALSO VERY CONCERNING. AT FIRST THE INDICATOR LIGHT FOR THE EMERGENCY BRAKE WOULD COME ON AT THE TOP OF ANY HILL OR INCLINE, LIKE AT THE TOP OF A RAMP TO ENTER THE FREEWAY. NOW, THE INDICATOR LIGHT FOR THE EMERGENCY BRAKE RANDOMLY COMES ON AT LEAST ONCE A DAY. I AM AFRAID THAT ONE DAY THE VEHICLE WILL TRY TO ENGAGE THE BRAKE ITSELF, OR THAT MY CAR WILL LOCK UP WHILE I AM DRIVING FAST DOWN THE HIGHWAY. THE EMERGENCY BRAKE HAS NEVER BEEN ENGAGED MANUALLY BY ME EXCEPT WHEN I PARK AT LOCATIONS WHERE I USE THE E-BRAKE AS A SAFETY PRECAUTION. THIS SHOULD NOT HAPPEN WHILE DRIVING AND ESPECIALLY IF I HAVEN'T TOUCHED IT. THE DEALERSHIP SAYS THERE IS NOTHING WRONG, I BEG TO DIFFER. THE TIRE SENSOR FOR MY PASSENGER SIDE, REAR TIRE ALWAYS SAYS THE TIRE PRESSURE IS LOW AS WELL. IT WILL SAY THE TIRE IS LOW ABOUT ONCE A MONTH, AND IT'S ALWAYS ONLY THIS TIRE. I CHECK THE PRESSURE WITH A HAND GAUGE AND ALL IS FINE. THIS VEHICLE OBVIOUSLY HAS SOME SORT OF ELECTRICAL ISSUE AND THE BRAKES ARE JUST HORRID!! I WOULD LOVE TO GET RID OF THIS VEHICLE BUT UNFORTUNATELY WITH IT BEING SO NEW I AM FAR FROM BEING ABLE TO DO SO. WHAT A DISAPPOINTMENT CHRYSLER!!
Official recalls
116V668000 · Air Bags; Air Bags:frontal:sensor/control MODULE-INACTIVE ; Seat Belts:pretensioner
Sep 15, 2016
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence & remedy
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Additional source detail variants (3)
Seat Belts:pretensioner
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Air Bags:frontal:sensor/control MODULE-INACTIVE
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Air Bags
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Chrysler 200, 2010 Chrysler Sebring, 2010-2012 Dodge Caliber and 2010-2014 Jeep Patriot, Compass and Dodge Avenger vehicles. The Occupant Restraint Control (OCR) module may short circuit, preventing the frontal air bags, seat belt pretensioners, and side air bags from deploying in the event of a crash.
Consequence: If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates deployment of these safety systems.
Remedy: Chrysler will notify owners, and dealers will replace the OCR, free of charge. Interim letters informing owners that parts are not available yet were mailed on October 26, 2016. The recall began on August 15, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S61.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1PE19014 · Active Head Rest Inadvertent Deployment
Opened Sep 9, 2019 · Closed Feb 25, 2026
Status: closed (inferred from source dates) · Seats; Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Additional source detail variants (2)
Seats
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
Seats:front Assembly:head Restraint
The Office of Defects Investigation (ODI) opened PE19014 on September 9, 2019, to investigate 128 consumer complaints alleging that the Active Head Rest (AHR) inadvertently deployed without the occurrence of a crash or other rear impact event in model year (MY) 2014 Jeep Grand Cherokee and Dodge Durango vehicles.When ODI opened the investigation, ODI was aware of thirteen alleged injuries.A small number of Early Warning Reports identified driver and/or passenger front seat AHR inadvertent deployments without a rear impact event.Reported safety consequences resulting from the AHR deployments include concussions, headaches, soft tissue injuries, disorientation, nausea, vomiting and/or loss of vehicle control as a result of being surprised and distracted by being struck in the head by the inadvertent AHR deployment. On September 24, 2019, ODI sent an Information Request (IR) letter to Fiat Chrysler Automobiles (FCA).ODI requested certain detailed information from FCA related to the following subject vehicles: MY 2010-2014 Dodge Avenger 200, MY 2010-2014 Dodge Calber, MY 2010-2014 Chrysler Sebring, MY 2013-2015 Ram Tradesman, MY 2012 Ram Van, MY 2010-2019 Dodge Grand Caravan, MY 2010-2016 Chrysler Town and Country, MY 2010-2017 Jeep Compass, MY 2011-2020 Dodge Durango, MY 2011-2020 Jeep Grand Cherokee, MY 2010-2019 Dodge Journey, MY 2010-2012 Jeep Liberty, MY 2010-2011 Jeep Nitro, and MY 2010-2011 Jeep Patriot vehicles.On December 2, 2019, ODI received a response from FCA that included vehicle production data, consumer complaints, field reports, warranty claims, manufacturer actions, production changes, and other data related to the alleged defect from the start of production (2010) through September 24, 2019.On January 27, 2020, ODI received an update to the December 2, 2019, IR response from FCA.On September 22, 2020, ODI requested additional subject vehicle AHR information from FCA.ODI received FCA's response on October 21, 2020.ODI subsequently received an update to FCA's October 21, 2020, response on February 16, 2021.During the investigation, ODI requested updates to certain IR questions on two occasions.FCA provided updates to question #2 on March 5, 2021, and questions #2 and #5 on May 26, 2023. FCA’s IR response data identified approximately 7.5 million subject vehicles (with approximately 15 million AHR assemblies).Due to the large number of vehicles and failure reports, ODI focused its analysis on the FCA vehicle model with the highest failure rate to represent the worst-case scenario.For this purpose, ODI focused on MY 2012-2015 Jeep Grand Cherokee vehicles for its analysis.This population includes 710,890 vehicles that FCA manufactured between August 19, 2011, and August 8, 2015.ODI identified 2,839 alleged AHR failures within this limited population.ODI identified 263 alleged injuries that were caused by AHR failures in MY 2012-2015 Grand Cherokees vehicles.Of these alleged injuries, ODI categorized them as eighty-two (82) soft tissue (neck/whiplash, bruise) injuries, four (4) concussions, fifty-nine (59) headaches, and one hundred eighteen (118) without a specific injury description.Although complainants have alleged injuries, ODI has been unable to obtain evidence to substantiate or validate any injuries where medical treatment was required.Consumer outreach was conducted by ODI, where sixty-three (63) FCA complainants with alleged injuries were contacted.Twelve of the sixty-three FCA consumers responded and were interviewed by ODI.ODI requested medical records, however, only one response was provided. Attorneys representing the responding complainant provided a synopsis that indicated they had experienced prior neck-related injuries dating to the mid-1990s.ODI also contacted one hundred (100) consumers who submitted Vehicle Owner Questionnaires (VOQ) in an attempt to validate alleged injuries. Despite the efforts of ODI, the office has been unsuccessful at obtaining substantive documentation/evidence supporting complaints that allege serious injuries (where pre-existing medical conditions did not already exist). In addition to the low severity of alleged injuries caused by AHR deployments, there have been eleven alleged crashes and two alleged lane departures within the entire subject vehicle population that has been in the field up to sixteen years (with over 8,500 AHR inadvertent deployments).ODI was not able to validate that the alleged crashes were the result of inadvertent head rest deployments, and the crashes were minor in nature. ODI has conducted a thorough investigation of the alleged safety defect and with up to sixteen years of exposure for some vehicles and over 8,500 inadvertent AHR deployments, no serious crashes or injuries could be validated in the sub-population of focus.The lack of serious injuries validated by ODI with such large period of field exposure is consistent with thework done by NHTSA’s Human Injury Research Division and the Biodynamic Research Corporation, which support that an inadvertent AHR deployment is not likely to cause serious injury.In addition to the low risk of injury, FCA released an extended warranty program that covers inadvertent AHR deployment for ten years / unlimited mileage from the vehicle's in-service date. PE19014 is closed with the FCA extended warranty program.The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist, and the Agency reserves the right to take additional action if warranted by new circumstances. To review a complete closing summary, please the attached closing report. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.