2025 Chevrolet Trax

I am reporting a safety incident that occurred on [XXX] with my new GM vehicle, a 2025 Chevy Trax with roughly 3000 odometer miles. I was returning to Troy MI from Ann Arbor MI on [XXX] a roughly 50 mile drive, a driver with one passenger. The weather was good, no ice or debris on the roads. We exited the highway and proceeded north through several stoplights. Just before making a right turn into a destination, the vehicle seemed to slam to stop multiple times, causing loss of vehicle control. The abrupt behavior knocked the steering wheel out of driver hands and lurched us forward against the seatbelts. I parked and powered down, giving it a chance to reset. Then continuing to drive a short distance, the vehicle repeatedly abruptly halted at speeds over 30mph as if hitting a wall. There were no warning lights or alerts displayed on the instrument panel, and the vehicle had never behaved abnormally in any way prior to this incident. On Monday morning [XXX] the dealership immediately verified the condition, though offering no speculation to the cause. The service manager reported that upon test drive, the service tech said "he would have gone through the windshield if not belted in.” My passenger and I have between the two of us [XXX] years of experience working in automotive, for GM and suppliers, in production capacities, and for years driving dozens of leased vehicles and GM company cars. Neither of us have ever experienced a vehicle doing anything as dangerous as this brand new Trax did. Had the failure occurred during the highway portion of our drive that day - multiple congested highways [XXX] - we are certain we could have been killed and would have been a lethal danger to the drivers around us. An abrupt halt at high speed would have caused the car to roll and/or spin out of control. At the time of this report, the car is with the dealership with no root cause or repair estimation. We believe this is a transmission issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C.

After shifting from reverse to drive, the main dashboard display went completely black and stayed black for the remainder of my drive cycle. During this incident, the infotainment screen remained working as normal. The dashboard display returned to normal operation at the next key-cycle (I waited 10 minutes and started again). Incident occurred February 19, 2025. It was dangerous because I could not see my speed, the engine temperature, or be aware of any warnings (had there been any). The engine appeared to run normally. I haven't driven again to test if the problem reoccurs. I haven't had the opportunity to bring to the dealership to evaluation.

FUEL RAIL SYSTEM - The check engine light came on after only three days/156 miles! OnStar was contacted and a diagnostic was run indicating "The Engine and Transmission System is not performing as expected. An issue has been detected in the Fuel Management System used to maintain control and monitor fuel consumption." I took the vehicle back to the dealership and was advised that the fuel rail system needed to be replaced but the part(s) are not available and there is no projected date of arrival. NOTE: The vehicle has been sitting at the Service Center since December 28, 2024 awaiting necessary repairs.

I purchased this vehicle in the summer of 2024. Only after a few months of driving it, I began to have a weird issue with my phone being connected via Bluetooth. This was only an issue when playing media from my phone, it is not an issue when listening to the regular radio. It would not happen all the time, just sporadically and without any correlation I could identify. The issue would present as a weird crackling noise through the speakers, as if there was an issue with a connection. After a while of this happening sporadically, the cracking noise would be accompanied by my back-up camera looking like a fish bowl. The dealership wasn't able to get me in for an appointment until January 3, 2025. It's important to note that this issue did not come with a dash light coming on. Prior to my January service appointment, my backup camera completely stopped working and gave me the notice on my dash to "service vision system". Upon taking my car to the dealership for my appointment, they informed me that they were ordering me a new backup camera and I'd have to come back for it to be installed. But the technician did some updates on my car for the Bluetooth system and should be resolved. Today, January 13, 2025, the crackling noise has come back and I will be notifying the dealership. Chevrolet has not identified a cause for this, but upon my research, owners of both the 2024 and 2025 Trax experience the same, or similar, issue with their vehicle with no resolution from the dealer.

On mornings that the temperature drops close to freezing, the nozzles for the windshield wiper fluid freeze and do not operate. Not until the car is at operating temperature does the windshield wiper nozzles work. This is especially dangerous when roads are salted and a salt coating on the windshield leaves drivers blind without fluid to remove it. It also appears that the line to the rear wiper nozzle froze and broke and windshield wiper fluid is leaking. Chevy indicated that the fluid is put in the vehicle at the factory. Either the fluid was incorrect or the design allows for the lines and nozzle to freeze.

On October 22, 2025 I drove 10 miles from my home. I turned off and parked the vehicle at approx. 8:58 AM. Within 2 minutes I notices quite a bit of smoke coming from under the hood. I called the fire department and within 10 minutes the entire front of the car was on fire. The vehicle from front bumper through the dashboard was completely destroyed. There were no warning lights on. I purchased the vehicle on June 5th 2024. My INsurance co. did the appraisal and deemed it a total loss of course. The Dealership AND General Motors refuse to do anything to investigate. I have documentation of all calls. General Motors told me they do not put anything in writing.

The contact owns a 2025 Chevrolet Trax. The contact stated while driving at an undisclosed speed in hot weather less than a month after purchasing the vehicle brand new, the A/C became inoperable. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the evaporator coil had failed and needed to be replaced; however, the part was on backorder. The dealer advised the contact to obtain a rental vehicle in the meantime, and that the manufacturer would reimburse the vehicle rental expenses. The contact declined and was provided a temporary vehicle. The vehicle was repaired under warranty after a month. The manufacturer was notified of the failure. The failure mileage was approximately 1,400.