2018 Chevrolet Trax

AUGUST 2020 AT ABOUT 20K MILES TOOK VEHICLE IN FOR OIL CHANGE AT DEALER. ADDED RECOMMENDED TIRE ROTATION. EVERYTHING IS FINE. I INQUIRE ABOUT THE RECAL ON THE LOWER CONTROL ARMS AND PARTS WILL BE ORDERED AND SHOULD BE CALLED. NO CALL! MAY 2020 - TAKE CAR BACK TO DEALERSHIP FOR CODE REGARDING THE TURBO CHARGER (WHICH NEEDED TO BE REPLACED BECAUSE WASTEGATE WAS STICKING) THEY ALSO WERE FINALLY ABLE TO INSTALL LOWER CONTROL ARM PARTS THAT THEY NEVER CALLED ME ABOUT. THIS IS ABOUT 30K MILES. DEC 31, 2020 AT ABOUT 36K MILES I TAKE IN FOR OIL CHANGE AND TIRE ROTATION. I AM NOW BEING TOLD MY LEFT FRONT WHEEL STUD IS CROSS THREADED AND I HAVE UNEVEN WEAR AND REQUIRE AN ALIGMENT. I'M ASSUMING THEY DID NOT ALIGN MY CAR WHILE INSTALLING THAT PART FROM THE RECALL AND THEIR TECH CROSS THREADED THE STUD ON MY WHEEL. I WILL BE GOING BACK TOMORROW BECAUSE THIS WAS NOT A PROBLEM UNTIL THEY INSTALLED THE NEW CONTROL ARM WHICH WOULD REQUIRE THEM TO TAKE THE TIRE OFF. I'M VERY FRUSTRATED BECAUSE THEY WERE ALREADY TRYING TO PUT THE BLAME BACK ON ME, HOWEVER, THEY ARE THE ONLY PEOPLE THAT HAVE MOVED THE TIRES. I TRULY HOPE GUARANTY CHEVROLET IN SANTA ANA, CA DO RIGHT BY ME AND TAKE CARE OF SOMETHING THAT COULD HAVE ONLY BEEN DONE ABOUT 6K MILES AGO AT THERE SERVICE SHOP.

WE PURCHASED OUR 2018 CHEVY TRAX JANUARY 2018. IN APPROX. JULY WE WERE NOTIFIED OF THE FACTORY RECALL FOR THE LOWER CONTROL ARMS. UP UNTIL THIS POINT WE HAVE BEEN BRINGING OUR TRAX IN FOR OIL CHANGES AND TIRE ROTATIONS TO DALE EARNHARDT JR CHEVROLET. THE DAY I DROPPED OFF MY TRAX FOR THE RECALL INSPECTION I WAS TOLD THAT BOTH MY FRONT TIRES WERE IN EXTREME HAZARDOUS CONDITION AND THEY NEEDED TO BE REPLACED. I DECLINED PURCHASING NEW TIRES AT THAT POINT BECAUSE I WANTED A SECOND OPINION. REASON BEING HOW COULD THEY BECOME "EXTREMELY HAZARDOUS" IN SUCH A SHORT PERIOD OF TIME. AS IT BE UPON INSPECTION BOTH OF MY LOWER CONTROL ARMS WERE FOUND TO BE FAULTY. MY VEHICLE WAS KEPT FOR APPROX. 6 WEEKS FOR REPAIR. DURING THAT TIME I SPOKE WITH SEVERAL DIFFERENT TIRE DEALERSHIPS REGARDING THE IMPACT THE CONTROL ARMS WOULD HAVE ON THE WEAR OF MY TIRES AND EVERY SINGLE ONE OF THEM CONCURRED THAT IT WOULD ABSOLUTELY HAVE A IMPACT ON THE WEAR OF MY TIRES. AT THAT POINT I HAD JUST ALITTLE OVER 40,000. PER THE TIRE EXPERTS NEW TIRES ARE EXPECTED TO LAST AT LEAST 50,000 MILES. I TALKED TO THE DEALERSHIP AND THEY WOULD NOT COVER THE COST BUT OFFERED ME A DISCOUNTED RATE. I THEN OPENED A CASE WITH GM AND WAS TOLD GM WOULD NOT COVER THE COST OF THE TIRES EITHER. I AM TRYING TO FIND OUT WHO IS RESPONSIBLE FOR MAKING THIS DECISION. IF THE RECALL CLEARLY STATES A FAULTY CONTROL ARM 'COULD' CAUSE YOUR TIRES TO TOE OUT AND CREATE ISSUES WITH YOUR TIRE TREAD WHICH MINE DID WHY IS GM NOT COVERING THE COST OF THE TIRES. WOULD I HAVE HAD TO HAVE A CRASH TO HAVE THEM REPLACED?

ON 2/17, I PURCHASED A 2018 CHEVY TRAX. THE ENGINE LIGHT CAME ON 12/20/19 THEREFORE I TOOK IT TO THE DEALERSHIP. THE DIAGNOSTICS REVEALED TWO PROBLEMS BUT ONLY ONE WAS COVERED UNDER THE WARRANTY. PROBLEM 1. TURBO LEAKING AT JOINT TO INLET COUPLER (COVERED). PROBLEM 2. OXYGEN SENSOR DEFECTIVE (NOT COVERED). I HAVE 63,676 MILES ON MY TRAX AND I WAS TOLD THAT THE WARRANTY EXPIRED AT 60,800 MILES ON THE OXYGEN SENSOR. MY CAR IS ONLY 1,400 MILES OVER THE WARRANTY AND I AM EXPERIENCING SO MUCH PROBLEMS. ALSO AT TIMES WHILE DRIVING THE VISUAL SCREEN GOES BLANK THEREFORE THE RADIO AND REVERSE CAMACA DOES NOT WORK. THERE WAS ALSO A RECALL ON THIS VEHICLE AND THE DEALER TOOK CARE OF IT FREE OF CHARGE. I AM SO DISAPPOINTED ABOUT MY VEHICLE BECAUSE IT IS NOT EVEN TWO YEARS OLD YET AND SO MUCH PROBLEMS. THIS CAR MUST BE A LEMON.

TL* THE CONTACT OWNS A 2018 CHEVROLET TRAX. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V312000 (SUSPENSION); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE CONTACT CALLED PADDOCK CHEVROLET (LOCATED AT 3232 DELAWARE AVENUE, KENMORE, NY 14217, 716-803-6241) WHO STATED THAT THE CONTACT WAS ON THE WAITING LIST; HOWEVER, THEY WERE UNABLE TO PROVIDE AN ESTIMATED TIMEFRAME FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.

THE DASH AND RADIO HAS GONE OUT SINCE PURCHASING THE CAR 9/2018. I CALLED DEALER THEY SAID THEY AWAITING THE UPDATE FROM GMC. YET TODAY THIS HAVE I RECEIVED A UPDATE ON THE COMPUTER IN THE DASH. IT'S BEEN 14 MONTHS. THEY RADIO JUST SHUTS OFF AND WON'T COME BACK ON. I HAVE TAKEN IT TO SERVICE DEPARTMENT BY THE TIME I DROVE THERE THE RADIO CAME BACK ON. I HAD THE CAR SERVICED AND THE ALIGNMENT WAS OUT. NO ONE TOLD ME. I HAD TO LOOK AT THE SERVICE PAPERWORK MYSELF TO FIND THAT THERE WAS A RECALL ON THE CONTROL ARM WELD. I HAD THE RECALL FIXED IN 6/2019. ON 11/4/2019 I WENT TO GET IN MY CAR AND DRIVING AND THE BRAKES FELT LIKE THEY WENT OUT. THEN THE ABS LIGHT CAME ON AND SAID I NEEDED IT SERVICES. THEY DEALER STILL HAVE MY CAR AND IS STATING IT'S A WHEEL SENSOR AND NOT COVERED UNDER WARRANTY. A LIGHT OVER THE LICENSE PLATE BROKE AND I HAD TO HAVE THAT REPLACED. ONCE AGAIN THEY KEEP BLAMING CUSTOMER OR GMC FOR THE PARTS OR DEFECTS. YET MAKE CUSTOMERS PAY. THEY SAY THEY ARE AT THE MERCY OF THE PARTS DEPARTMENT. ALSO THAT I WANTED SERVICE BUT DIDN'T WANT TO PAY FOR IT. SO NOW THEY ARE TRYING TO CHARGE ME $200 STATING IT WAS HIT FROM DEBRIS WHICH MY CAR HADN'T LEFT MY DRIVE WAY IN A MONTH. I THINK THE WHEEL SENSOR MAY HAVE GOTTEN BROKEN WHEN THEY REPAIRS THE CONTROL ARM WELD IN JUNE. BUT ARE TRYING TO BLAME CUSTOMER FOR IT. SO IT'S NOT COVERED UNDER WARRANTY.*DT*JB