2023 Chevrolet Traverse

We experienced power steering failure. Our steering wheel control was taken over while backing out of our driveway and while driving on a highway. When this happens, you can’t turn the wheel. It becomes locked and then you become stuck. It is extremely unsafe and put our whole family at risk of getting in an accident. It is currently sitting at the dealership and has been there for weeks. We have documents confirming the problem. The dealer even had a problem pulling it into the garage for the diagnostics. We have been out of a car for weeks because the steering rack part is impossible to get and is in very high demand which leads us to believe we are not the only ones experiencing this. Again I stress, this was very scary for our family and it really puts people at risk. It is a new car and we should not have experienced this.

Vehicle: 2023 Chevrolet Traverse The vehicle has a recurring safety-critical defect. The steering assist becomes reduced while driving and the dashboard displays the warning message “Steering Assist Reduced – Drive with Care.” At the same time, multiple safety systems such as collision-avoidance functions become disabled. This failure is persistent and creates unsafe driving conditions. The vehicle has previously experienced electrical and fuel-system related issues, including fault codes such as P2635, P0E32 and P0E37. There have been multiple warranty repair attempts, but the defect continues. The warning remains active while driving and the vehicle may lose steering assist, causing unpredictable steering effort. This presents a serious safety concern for the driver and public. The vehicle is still under manufacturer warranty. I am requesting review of this recurring safety defect affecting steering assist and active safety systems. While driving, the vehicle repeatedly displays the warning “Steering Assist Reduced – Drive with Care,” and multiple safety systems become disabled, including collision-avoidance functions. The steering effort changes and the vehicle becomes unpredictable. This is a recurring safety-critical defect. The vehicle has also experienced electrical and fuel-system related faults, including codes P2635, P0E32 and P0E37. Warranty repairs have been attempted several times, but the defect continues to occur. This failure places the driver and others at risk because steering assist may be reduced while the vehicle is moving, and safety systems deactivate unexpectedly. The vehicle is still under manufacturer warranty and remains available for inspection. I am requesting review of this recurring safety defect affecting steering assist, electrical stability, and active safety systems.