2017 Chevrolet Traverse

It's been a year now I've been waiting for my 2017 Chevy Traverse to replace the "SAFETY RECALL" on driver's air bag inflator to be replace by this Dealership. Their neglecting the safety issue that it may explode during deployment due to a manufacturing defect. They schedule me three times, one last year on my maintenance service and two times last month, ever since I got this "SAFETY RECALL" notification from this Dealership, after I waited at their waiting area for 2 hour, Service will say to me that they have no replacement parts for my vehicle. Why schedule and tell me on text messages that you have the replacement part for my vehicle? You don't value your customers and you don't care about the safety of the driver. I'm not recommending a friend to buy on this Dealership. Lucky a friend of mine ask, went to buy her first Chevy Tracks at Bellevue, WA. I will never buy another Chevy vehicle again from this Dealership. Rude and unprofessional customer service, that's my overall experience.

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the air bag warning light was illuminated intermittently. The local dealer and other unknown dealers were contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 70,000. Parts distribution disconnect.

The Transfer Case exploded causing the drive shaft to bend and the powering steering line to be damaged and all of the parts listed above need to be replaced. There was a loud explosion while driving and the vehicle no longer drove properly and I was unable to steer the vehicle. The problem was inspected and confirmed by an independent service center. No, it happened out of the blue while driving. The service center could not figure out how something like this could have happened without the car being in an accident or something hitting the transfer case which did not happen. It happened when proceeding from a stopped position while continuing after waiting at a stop light.

Received recall notice, called dealer to make appointment for repair service, as the recall notice instructs, regarding airbag inflator and was told that there is "no remedy" at this time so no repair or replacement to airbag would be done at this time. I was told I would receive another notice when a remedy was decided on. I asked why couldn't my airbag be replaced and was told that, that was not the remedy.

The contact owns a 2017 Chevrolet Traverse. The contact stated that while operating the vehicle, the message "Service Air Bag" intermittently flashed on and off. The vehicle was taken to the local dealer who diagnosed that the driver’s side curtain air bag sensor was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was not yet contacted. The contact was informed that the VIN was not included in the NHTSA Campaign Number: 21V246000 (AIR BAGS). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 75,000.

The contact owns a 2017 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The vehicle was taken to the local dealer, who informed the contact that they were busy. The vehicle was taken back to the local dealer, who ordered the parts; however, parts were on backorder. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.