2015 Chevrolet Traverse

I have been in contact with GM to find a remedy since they do not have a repair option for my vehicle yet. My car now is displaying the service airbag warning light, and I cannot get any service department to take a look at this to make sure it’s safe to be driving without paying a $260 diagnostic fee. I am a single mom, I do not have an extra $260 to pay without knowing if it’s something they can fix. GM has offered no solution or assistance in fixing this situation.

My name is [XXX] and I live in Plainsboro NJ. I own a 2015 Chevrolet Traverse. I received a letter from General Motors letting me know about a recall in June (attached). The letter states that GM has a Safety Recall having to do with the driver side airbag which may contain a supplier manufacturing defect that may result in the inflator rupturing during deployment. It goes on to say that the inflator rupture may cause metal fragments to pass through the airbag and into the vehicle which may result in injury or death. I contacted our dealer Ciocca Chevrolet of Princeton and told them I received this recall letter. They said they did not have the parts, but I would be notified when the parts came in. I called GM using the number on the recall letter to ask when the parts would come in and they told me I would be notified. Since June I have reached out to both GM and the Dealership a couple of times and both have stated that I would be notified when the parts came in. It has now been four months and the GM continues to tell me that they don't know when the parts are coming in. I have been driving an unsafe car. GM says they are not loaning cars or providing rentals for this recall. I find this unacceptable and need help getting this resolved. I called the NHTSA number 888-327-4236 and Hanitsa who I spoke to stated that you can not force GM to provide a loaner or a rental and I have to decide whether or not I should be driving the car. I do not have a choice but to take the risk of drive my car everyday since I have to go to work. I have been very lucky that nothing has happened and I continue to pray that nothing will happen but i should not be in this position. I am asking that GM provide me with a loaner or rental until they get the parts to fix my car. Please respond to this email as soon as possible, I am looking forward to hearing from you with a resolution. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Chevrolet Traverse. The contact received recall notification of the NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The second seat seat buckled one on driver side and the one in middle have broken. My families safety is at risk because we are not able to use the seatbelts with these broken buckles. No I have not taken it to a dealer or independent repair shop nor has it been inspected. No warning lamps or messages appeared when it first appeared nor has it since. My car has not been in an accident.

The contact owns a 2015 Chevrolet Traverse. The contact received notification of NHTSA Campaign Number: 23V334000 (Air Bags) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Chevrolet Traverse. The contact received a recall notification of the NHTSA Campaign Number: 23V334000(Air Bags) however, the part to do the recall repair was not yet available. An undisclosed dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.