NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
669 reports63,360 miles · Mar 3, 2016
Engine And Engine Cooling
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED WHEN HAVING THE VEHICLE CHECKED FOR A ROUTINE INSPECTION WITH A CERTIFIED MECHANIC, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CERTIFIED MECHANIC STATED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO C…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT STATED WHEN HAVING THE VEHICLE CHECKED FOR A ROUTINE INSPECTION WITH A CERTIFIED MECHANIC, THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CERTIFIED MECHANIC STATED THAT THE TIMING CHAIN FAILED AND NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO THE DEALER, WHO CONFIRMED THAT THE TIMING CHAIN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 63,360. UPDATED 05/20/16*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED UNDER A PRORATED WARRANTY, AS THE MILEAGE WAS UNDER 100,000. UPDATED 05/24/16.*JB
NHTSA ODI #10839650
80,000 miles · Mar 3, 2016
Electrical SystemUnknown Or OtherVisibility/wiper
PASSENGER SIDE WINDOW WILL NOT GO DOWN FROM DRIVER SIDE. DRIVER SIDE TRIES NOT TO GO DOWN. BOTH HEADLIGHTS WENT OUT DAYS APART. PASSENGER HEAT DOES NOT WORK WHILE DRIVER AND BACK HEAT WORKS. TIRE GAGE SAYS REAR TIRE PRESSURE LOW WHEN IT MEANS THE FRONT. WHEN AIR IS ADDED THE NEXT DAY IT SAYS TIRE PRESSURE LOW AGAIN. POWER LIFT G…
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PASSENGER SIDE WINDOW WILL NOT GO DOWN FROM DRIVER SIDE. DRIVER SIDE TRIES NOT TO GO DOWN. BOTH HEADLIGHTS WENT OUT DAYS APART. PASSENGER HEAT DOES NOT WORK WHILE DRIVER AND BACK HEAT WORKS. TIRE GAGE SAYS REAR TIRE PRESSURE LOW WHEN IT MEANS THE FRONT. WHEN AIR IS ADDED THE NEXT DAY IT SAYS TIRE PRESSURE LOW AGAIN. POWER LIFT GATE FALLING. THESE THINGS HAPPEN WHILE STATIONARY AND IN MOTION.
NHTSA ODI #10839618
Mileage unknown · Feb 27, 2016
SteeringUnknown Or Other
2010 CHEVROLET TRAVERSE TRANSMISSION PROBLEM WHILE DRIVING THE THE VEHICLE ITS NOT CHANGING GEARS AT TIMES AND IT SLIPS. AT TIMES WHEN IT DOES NOT SLIPS, IT STARTS TO MAKE A LOUD MUFFLER SOUND WHILE DRIVING AND MY FOOT IS ON THE GAS AND ITS LIKE FORCING THE VEHICLE TO MOVE. IN ORDER TO STOP THE SOUND AND SLIP, I SOMETIME HA…
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2010 CHEVROLET TRAVERSE TRANSMISSION PROBLEM WHILE DRIVING THE THE VEHICLE ITS NOT CHANGING GEARS AT TIMES AND IT SLIPS. AT TIMES WHEN IT DOES NOT SLIPS, IT STARTS TO MAKE A LOUD MUFFLER SOUND WHILE DRIVING AND MY FOOT IS ON THE GAS AND ITS LIKE FORCING THE VEHICLE TO MOVE. IN ORDER TO STOP THE SOUND AND SLIP, I SOMETIME HAVE TO PLACE CAR ON PARK AND THEN PUT ON DRIVE TO RE ADJUST. SOMETIMES IT WORKS AND SOMETIME IT DOES NOT. TOOK THE CAR TO MY LOCAL MECHANIC WHO DIAGNOSED THE VEHICLE AND STATE THAT THERE WERE ALOT OF CODES FOR THE TRANSMISSION WHICH IS UNUSUAL FOR A TRANSMISSION THAT NEW(FOR A 2010). I THEN CONTACTED A CHEVY DEALER WHO STATE THAT THERE IS NO COMPLAINT REGARDING TRANSMISSION. I BELIEVE THIS VEHICLE IS UNSAFE TO DRIVE. PLEASE HELP AS I HAVE TWO YOUNG CHILDREN THAT IS ON THE VEHICLE WITH ME ON A DAILY BASIS. THIS ISSUE SOMETIMES HAPPEN AND SOME TIME IT DOES NOT. THE STEERING WHEEL OF THE VEHICLE ALSO MAKES A SOUND WHEN TURNING. THE AC BLOWS, BUT THE FROM VENT ONLY BLOW AIR FROM THE BOTTOM AND NOT THROUGH THE VENTS. I DON'T KNOW IF THIS IS PART OF THE ISSUE OR A DIFFERENT ISSUE.
NHTSA ODI #10838762
74,000 miles · Feb 23, 2016
Electronic Stability Control (esc)Service BrakesVehicle Speed Control
THE CURRENT MILEAGE ON MY 2010 TRAVERSE IS 74K... DRIVING DOWN THE HIGHWAY AT 60MPH ALL OF A SUDDEN THE TRACTION STABILIZER CONTROL/ABS LIGHTS COME ON THE DASHBOARD AND THE CAR STARTED DECELERATING, DOWN TO 45 MPH AND MORE. WHILE THE GAS PETAL WAS BEING PRESSED NO ACCELERATION WOULD HAPPEN. WENT TO PULL OFF TO THE SIDE OF THE RO…
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THE CURRENT MILEAGE ON MY 2010 TRAVERSE IS 74K... DRIVING DOWN THE HIGHWAY AT 60MPH ALL OF A SUDDEN THE TRACTION STABILIZER CONTROL/ABS LIGHTS COME ON THE DASHBOARD AND THE CAR STARTED DECELERATING, DOWN TO 45 MPH AND MORE. WHILE THE GAS PETAL WAS BEING PRESSED NO ACCELERATION WOULD HAPPEN. WENT TO PULL OFF TO THE SIDE OF THE ROAD TO GET OUT OF HARMS WAY, AND ALL OF A SUDDEN THE ACCELERATION CAME BACK. THE REMAINDER OF MY DRIVE THE TRACTION STABLIZER CONTROL/ABS STAYED ON WITH NO OTHER ACCELERATION PROBLEMS, UNTIL I ARRIVED TO WORK. WHEN BACKING OUT OF A PARKING SPACE THE VEHICLE WOULD NOT GO IN REVERSE, WHILE GIVING IT GAS IN REVERSE THE VEHICLE CONTINUED TO GO FORWARD. PUT IN PARK, WAITING, THEN TRIED IT AGAIN. THE TRACTION STABILIZER CONTROL/ABS LIGHTS WENT OFF AND I WAS ABLE TO REVERSE JUST FINE. OVER THE PAS FEW MONTHS THE VEHICLE HAS EXPERIENCED ONLY WITH THE TRACTION STABILIZER/ABS LIGHT INDICATORS NO OTHER PROBLEMS. WE HAD TAKEN IT TO THE DEALERSHIP AND THEY FIND NO CODES. COULD IT BE THE SENSOR OR NOW COULD IT BE THE THROTTLE BODY??
NHTSA ODI #10837731
94,000 miles · Feb 22, 2016
Service Brakes, Hydraulic
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 45 MPH, THE TRACTION CONTROL, ELECTRONIC STABILITY CONTROL, AND BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE DECELERATED TO 25 MPH. THE VEHICLE HAD TO BE RESTARTED BEFORE OPERATING PROPERLY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WH…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING APPROXIMATELY 45 MPH, THE TRACTION CONTROL, ELECTRONIC STABILITY CONTROL, AND BRAKE WARNING LIGHTS ILLUMINATED. THE VEHICLE DECELERATED TO 25 MPH. THE VEHICLE HAD TO BE RESTARTED BEFORE OPERATING PROPERLY, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE MASTER CYLINDER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 94,000.
NHTSA ODI #10837493
87,578 miles · Feb 14, 2016
Unknown Or Other
WHEN THE CAR IS ON AND YOU PUT IT IN PARK AND TURN THE CAR OFF AND TAKE THE KEY OUT OF THE IGNITION THE ENGINE IS STILL RUNNING AND NO KEY IS IN THE IGNITION! ALSO, WHEN RUNNING AND THE CAR IS PUT INTO GEAR IT CUTS OFF AND DIES...POSSIBLE IGNITION SWITCH PROBLEM, BATTERY, ALTERNATOR? CAR IS STATIONARY WHEN ALL OF THIS HAPPENS. E…
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WHEN THE CAR IS ON AND YOU PUT IT IN PARK AND TURN THE CAR OFF AND TAKE THE KEY OUT OF THE IGNITION THE ENGINE IS STILL RUNNING AND NO KEY IS IN THE IGNITION! ALSO, WHEN RUNNING AND THE CAR IS PUT INTO GEAR IT CUTS OFF AND DIES...POSSIBLE IGNITION SWITCH PROBLEM, BATTERY, ALTERNATOR? CAR IS STATIONARY WHEN ALL OF THIS HAPPENS. EITHER IN A DRIVEWAY OR PARKING SPOT. CAR HAD TO BE JUMPED SEVERAL TIMES, ONCE RUNNING PUT IT INTO GEAR AND IT CUTS OFF OR YOU PUT IT IN PARK TO TURN IT OFF AND IT LETS THE KEY BE TAKEN OUT OF THE IGNITION BUT THE ENGINE KEEPS RUNNING. CURRENTLY AT WEBER CHEVROLET CREVE COEUR IN ST. LOUIS MO
NHTSA ODI #10826081
67,000 miles · Feb 10, 2016
Engine
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE WHILE IDLING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A CHEVROLET DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS DEFECTIVE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. …
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE ENGINE WHILE IDLING. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A CHEVROLET DEALER WHERE IT WAS DIAGNOSED THAT THE TIMING CHAIN WAS DEFECTIVE AND THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 67,000. THE VIN WAS NOT PROVIDED.
NHTSA ODI #10825368
99,000 miles · Feb 8, 2016
Electronic Stability Control (esc)EngineSuspension
WHILE DRIVING OUR VEHICLE SOME SENSORS STARTING TO GO OFF AND WE STARTED LOSING POWER TO THE VEHICLE WHICH IN TURN CAUSED A HUGE AND VERY DANGEROUS SITUATION. THE TRAVERSE WE WERE DRIVING SHOWED A TRACTION CONTROL, SERVICE STABILITRAK SIGNAL. IT BEGAN TO LOSE POWER AND SLOW DOWN. IF WE WERE IN THE MIDDLE OF THE HIGHWAY WE WOU…
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WHILE DRIVING OUR VEHICLE SOME SENSORS STARTING TO GO OFF AND WE STARTED LOSING POWER TO THE VEHICLE WHICH IN TURN CAUSED A HUGE AND VERY DANGEROUS SITUATION. THE TRAVERSE WE WERE DRIVING SHOWED A TRACTION CONTROL, SERVICE STABILITRAK SIGNAL. IT BEGAN TO LOSE POWER AND SLOW DOWN. IF WE WERE IN THE MIDDLE OF THE HIGHWAY WE WOULD HAVE WRECKED, LUCKILY WE WERE NOT. I HAVE NOTICED THAT THIS HAS BEEN AN ISSUE ON MANY OTHER TRAVERSE'S AS WELL AS MANY OTHER VEHICLES WITHIN THE CHEVROLET LINEUP, YET THERE IS STILL NO RECALL. I AM NOT SURE WHAT NEEDS TO BE DONE OR IF SOMEONE REALLY NEEDS TO HURT BEFORE A RECALL IS MADE, BUT SOMEONE NEED TO MAKE THE RIGHT CALL BEFORE ANYONE GETS HURT WITH THIS ISSUE. I HAVE CONTACTED CHEVROLET AND THEY SAID IT IS A KNOW ISSUE BUT THERE IS NO RECALL FOR IT, WHAT NEEDS TO BE DONE TO MAKE THIS RECALL HAPPEN, DOES SOMEONE NEED TO SERIOUSLY GET HURT? IT ALSO APPEARS THAT THERE ARE NO FIXES FOR THIS ISSUE AND IT IS JUST COSTING OWNERS, MORE AND MORE MONEY TO GET REPAIRS THEY DON'T REALLY NEED. WHERE DO I GO FROM HERE?
NHTSA ODI #10824875
61,000 miles · Feb 8, 2016
EngineUnknown Or Other
I PURCHASED A 2010 TRAVERSE FROM MOLLE CHEVY IN BLUE SPRINGS 3 YEARS AGO. WE HAVE 61,000 MILES AND WERE SENT LETTERS TO GO HAVE MORE RECALLS AND "SPECIAL ADJUSTMENTS" DONE. (CHEVY'S WAY OF MORE RECALLS WITHOUT CALLING THEM THAT) BESIDES MANY OTHER CODES, THIS WEEKS P0008 CODE IS A KNOWN TIMING CHAIN ISSUE. SINCE WE TOOK IT IN …
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I PURCHASED A 2010 TRAVERSE FROM MOLLE CHEVY IN BLUE SPRINGS 3 YEARS AGO. WE HAVE 61,000 MILES AND WERE SENT LETTERS TO GO HAVE MORE RECALLS AND "SPECIAL ADJUSTMENTS" DONE. (CHEVY'S WAY OF MORE RECALLS WITHOUT CALLING THEM THAT) BESIDES MANY OTHER CODES, THIS WEEKS P0008 CODE IS A KNOWN TIMING CHAIN ISSUE. SINCE WE TOOK IT IN AND IT WASN'T ONE OF THE SPECIAL ADJUSTMENTS, THEY MADE US PAY FOR THE $90 DIAGNOSTIC, WOULDN'T GIVE ME THE CAR UNTIL I PAID. OFFERED FOR "US" TO PAY AND FIX THE PROBLEM AND THEY WOULD SPLIT THE COST WITH US, WENT FROM $2,700 TO $863, WHAT A DEAL! IT IS A KNOWN DEFECT! WHY SHOULD WE PAY A $1, WE ALREADY PAID FOR THE VEHICLE??? AFTER HOLDING ARE CAR HOSTAGE FOR THE $90 AND OFFERING FOR US TO PAY FOR GM'S FIX, WE HAVE DECIDED TO CHECK ALL REACALL'S AND BUY USED WITH THE LEAST AMOUNT. I REALLY HOPE THE PEOPLE GET A DOSE OF WHAT THEY GIVE IN LIFE. THEY HAVE THESE PEOPLE TRAINED TO SELL A LINE OF CRAP ALL THE WAY FROM PURCHASE TO END OF LIFE ON THE VEHICLE. I KNOW THEY ARE A NECESSARY EVIL, BUT BUYERS BEWARE, CARS ARE THE BIGGEST WASTE OF MONEY, STRESS, AND TIME. THEY DON'T PAY FOR ALL YOUR TIME FOR THE RECALLS,WHY? BUY A CHEAPER USED CAR AND CHECK THE RECALLS BEFORE YOU DO. DON'T BUY NEW, YOU DON'T KNOW WHAT'S WRONG WITH THEM YET. NO ONE LOOKS COOL IN AN COSTLY CAR WITH A TON OF ISSUES. LIFE'S TO SHORT. I WOULD SAY DON'T GO TO CHEVY BUT THEY ARE ALL SIMILAR TO A POINT. GOOD LUCK, MY TRAVERSE IS BEING SOLD THIS WEEK. SORRY TO WHOEVER BUYS IT FROM CARMAX. ALWAYS RESEARCH!!!!! ALWAYS BUY AT LEAST A YEAR OLD, GIVES TIME TO FIND ISSUES, 2 IS BETTER.
NHTSA ODI #10824778
71,000 miles · Jan 30, 2016
Engine
I AM WRITING YOU THIS LETTER TO FILE AN OFFICIAL COMPLAINT AGAINST GENERAL MOTORS REGARDING MY 2010 CHEVY TRAVERSE. ON AUGUST 6TH 2015, WHILE DRIVING MY CAR 55MPH, THE ENGINE SEIZED CAUSING LOSS OF POWER STEERING AND POWER BREAKS. AS YOU CAN IMAGINE, THIS PUT MY FAMILY IN A DANGEROUS SITUATION. OUR LICENSED MECHANIC TOLD U…
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I AM WRITING YOU THIS LETTER TO FILE AN OFFICIAL COMPLAINT AGAINST GENERAL MOTORS REGARDING MY 2010 CHEVY TRAVERSE. ON AUGUST 6TH 2015, WHILE DRIVING MY CAR 55MPH, THE ENGINE SEIZED CAUSING LOSS OF POWER STEERING AND POWER BREAKS. AS YOU CAN IMAGINE, THIS PUT MY FAMILY IN A DANGEROUS SITUATION. OUR LICENSED MECHANIC TOLD US THE REASON THE ENGINE SEIZED IS A 'SPUN ROD BARRING.' WE WERE TOLD THAT A SPUN ROD BARRING IS A VERY UNCOMMON MECHANICAL ISSUE AND EXTREMELY UNCOMMON IN A CAR THAT IS ONLY 5 YEARS OLD WITH ONLY 71K MILES ON IT. I CALLED GENERAL MOTORS WHILE THE CAR WAS BEING REPAIRED TO DISCUSS THE PROBLEM. THEY WERE QUITE RUDE AND REFUSED TO DISCUSS THE ISSUE BECAUSE I DID NOT TAKE MY CAR TO A CERTIFIED GM REPAIR SHOP. THEREFORE, I DECIDED TO SEND GM A LETTER EXPLAINING THE SITUATION. ATTACHED IS A COPY OF THE LETTER, MAINTENANCE RECORDS, AND PHOTOS OF THE SPUN ROD BARRING I SENT TO GM. GM CUSTOMER SERVICE CALLED ME ON MULTIPLE OCCASIONS AND VERBALLY TOLD ME THAT THEY WOULD NOT REIMBURSE ME OR EVEN LOOK INTO THE ISSUE BECAUSE 'I DID NOT TAKE MY CAR TO A CERTIFIED GM REPAIR SHOP FOR THE REPAIR.' I ASKED CUSTOMER SERVICE MULTIPLE TIMES TO SEND ME THIS INFORMATION IN WRITING AND THEY REFUSED. TO REFUSE STANDARD CUSTOMER SERVICE AND AVOID TAKING RESPONSIBILITY FOR A POORLY ENGINEERED AND MANUFACTURED ENGINE SIMPLY BECAUSE I DID NOT TAKE MY CAR TO A CERTIFIED GM REPAIR SHOP IS INEXCUSABLE. I HOPE THAT YOU CAN ASSIST ME IN RECEIVING REIMBURSEMENT FOR REPLACING THE ENGINE IN MY CAR AND REQUIRING GM TO RECALL THE ENGINE. IF YOU NEED ANY ADDITIONAL INFORMATION PLEASE LET ME KNOW. I HAVE MORE DOCUMENTS THAN THE WEBSITE ALLOWS ME TO SUBMIT.
NHTSA ODI #10823282
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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