NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
669 reports98,000 miles · Jul 26, 2016
Steering
WHILE DRIVING AT A LOWER SPEED AND USUALLY WHILE TURNING INTO A PARKING SPACE, MY STEERING WHEEL LOCKS UP AND DOES NOT TURN. THIS HAPPENS WHILE TURNING BOTH DIRECTIONS, LEFT AND RIGHT. I LITERALLY HAVE TO PLAN MY TRIP TO MY DESTINATION ACCORDING TO MY STEERING WHEEL. I CAN NOT PARK BETWEEN CARS IN A PARKING LOT. I NO LONGER AL…
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WHILE DRIVING AT A LOWER SPEED AND USUALLY WHILE TURNING INTO A PARKING SPACE, MY STEERING WHEEL LOCKS UP AND DOES NOT TURN. THIS HAPPENS WHILE TURNING BOTH DIRECTIONS, LEFT AND RIGHT. I LITERALLY HAVE TO PLAN MY TRIP TO MY DESTINATION ACCORDING TO MY STEERING WHEEL. I CAN NOT PARK BETWEEN CARS IN A PARKING LOT. I NO LONGER ALLOW TO MY DAUGHTER TO DRIVE ME CAR DUE TO THE STEERING PROBLEM. I THEN BEGAN READING ALL THE COMPLAINTS CONCERNING THIS ISSUE. I HAVE ALWAYS BEEN A CHEVROLET CUSTOMER, ALONG WITH MY PARENTS. CHEVROLET SHOULD HAVE ISSUED A RECALL MONTHS AGO ACCORDING TO ALL DOCUMENTED PROBLEMS. I ALSO READ THERE IS A COURT CASE ON THIS ISSUE. I WILL NEED TO GET MY STEERING FIXED AS I NO LONGER TRUST MY CAR DRIVING AND PARKING. I WAS HOPING THERE WAS A RECALL ON THIS STEERING ISSUE.
NHTSA ODI #10888676
109,000 miles · Jul 20, 2016
Steering
STEERING BECOMES VERY DIFFICULT TURNING AT LOW SPEEDS PARKING MERGING INTO TRAFFIC OR NAVIGATING A TURN THIS IS AN EXTREMELY DANGEROUS OCCURRENCE THAT CAN CAUSE SERIOUS ACCIDENTS AND BODILY HARM AS WELL AS SERIOUS PHYSICAL DAMAGE TO PROPERTY. THIS HAS OCCURRED ON MANY OCCASIONS TAKING TURNS WHILE IN TRAFFIC AT LOW SPEED ENTERING…
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STEERING BECOMES VERY DIFFICULT TURNING AT LOW SPEEDS PARKING MERGING INTO TRAFFIC OR NAVIGATING A TURN THIS IS AN EXTREMELY DANGEROUS OCCURRENCE THAT CAN CAUSE SERIOUS ACCIDENTS AND BODILY HARM AS WELL AS SERIOUS PHYSICAL DAMAGE TO PROPERTY. THIS HAS OCCURRED ON MANY OCCASIONS TAKING TURNS WHILE IN TRAFFIC AT LOW SPEED ENTERING A PARKING SPACE. I LOVE THE VEHICLE ITSELF AND I AM VERY DISAPPOINTED AFTER SEEING THOUSANDS OF COMPLAINTS POSTED THAT CHEVY HAS NOT STEPPED UP TO THE PLATE TO ADDRESS THIS ISSUE . THIS IS A MAJOR SAFETY CONCERN! THE DEALERS DON'T EVEN KNOW EXACTLY WHAT THE ISSUE IS. THEY ARE GOING FROM RECOMMENDING REPLACING THE TRANSMISSION TO RACK TO STEERING PUMPS ETC. LET'S NOT WAIT UNTIL LIVES ARE LOST OVER THIS AS WE HAVE SEEN IN THE PAST! SOMETHING SHOULD BE DONE IMMEDIATELY TO RECTIFY THIS PROBLEM. IF MULTIPLE SERVICE BULLETINS HAVE BEEN ISSUED THEN YOU ARE AWARE THERE IS A PROBLEM. SOMEONE PLEASE DO THE RIGHT THING!
NHTSA ODI #10886179
55,000 miles · Jul 12, 2016
Engine
CAR STOPPED FUNCTIONING IN MIDDLE OF HIGHWAY WITH NO WARNING. WAS VERY DANGEROUS SITUATION WITH 2 SMALL CHILDREN IN THE VEHICLE. NO STEERING, NO POWER BRAKES AND NO ENGINE. TRAVERSE WAS PURCHASED NEW IN AUG 2010 AND HAS APPROX. 55,000 MILES. NEEDS NEW ENGINE. HAD CHAIN ISSUES IN JAN 2015.
NHTSA ODI #10884323
70,000 miles · Jul 7, 2016
Steering
STEERING BECOMES VERY DIFFICULT TURNING AT LOW SPEEDS PARKING MERGING INTO TRAFFIC OR NAVIGATING A TURN THIS IS AN EXTREMELY DANGEROUS OCCURRENCE THAT CAN CAUSE SERIOUS ACCIDENTS AND BODILY HARM AS WELL AS SERIOUS PHYSICAL DAMAGE TO PROPERTY. THIS HAS OCCURRED ON MANY OCCASIONS TAKING TURNS WHILE IN TRAFFIC AT LOW SPEED ENTER…
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STEERING BECOMES VERY DIFFICULT TURNING AT LOW SPEEDS PARKING MERGING INTO TRAFFIC OR NAVIGATING A TURN THIS IS AN EXTREMELY DANGEROUS OCCURRENCE THAT CAN CAUSE SERIOUS ACCIDENTS AND BODILY HARM AS WELL AS SERIOUS PHYSICAL DAMAGE TO PROPERTY. THIS HAS OCCURRED ON MANY OCCASIONS TAKING TURNS WHILE IN TRAFFIC AT LOW SPEED ENTERING A PARKING SPACE AND HAS ALSO OCCURRED WHILE MY YOUNGEST, A FAIRLY NEW DRIVER WAS AT THE WHEEL . I LOVE THE VEHICLE ITSELF AND I AM VERY DISAPPOINTED AFTER SEEING THOUSANDS OF COMPLAINTS POSTED THAT CHEVY HAS NOT STEPPED UP TO THE PLATE TO ADDRESS THIS ISSUE . THIS IS A MAJOR SAFETY CONCERN! THE DEALERS DON'T EVEN KNOW EXACTLY WHAT THE ISSUE IS. THEY ARE GOING FROM RECOMMENDING REPLACING THE TRANSMISSION TO RACK TO STEERING PUMPS ETC. LET'S NOT WAIT UNTIL LIVES ARE LOST OVER THIS AS WE HAVE SEEN IN THE PAST! SOMETHING SHOULD BE DONE IMMEDIATELY TO RECTIFY THIS PROBLEM. IF MULTIPLE SERVICE BULLETINS HAVE BEEN ISSUED THEN YOU ARE AWARE THERE IS A PROBLEM. SOMEONE PLEASE DO THE RIGHT THING!
NHTSA ODI #10883255
152,000 miles · Jul 1, 2016
Steering
TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING 5 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED TH…
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TL* THE CONTACT OWNS A 2010 CHEVROLET TRAVERSE. WHILE DRIVING 5 MPH AND MAKING A RIGHT TURN, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT HAD TO APPLY FORCE TO THE STEERING WHEEL IN ORDER TO STEER THE VEHICLE. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 152,000.
NHTSA ODI #10882137
50,085 miles · Jun 24, 2016
Steering
MULTIPLE PROBLEMS WITH POWER STEERING. 9/30/2010 BROUGHT VEHICLE IN FOR GRINDING NOISE & VIBRATION, GEAR BOX ASSEMBLY INDICATED AS PROBLEM, REPLACED STEERING GEAR. 10/12/11- NOISE WHEN TURNING: REPLACED SPRING & RACK, 10/18/11 VIBRATION WHEN TURNING, POWER STEERING PUMP DETERMINED AS CULPRIT , REPLACED PUMP; 5/17/12 STEERING MAK…
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MULTIPLE PROBLEMS WITH POWER STEERING. 9/30/2010 BROUGHT VEHICLE IN FOR GRINDING NOISE & VIBRATION, GEAR BOX ASSEMBLY INDICATED AS PROBLEM, REPLACED STEERING GEAR. 10/12/11- NOISE WHEN TURNING: REPLACED SPRING & RACK, 10/18/11 VIBRATION WHEN TURNING, POWER STEERING PUMP DETERMINED AS CULPRIT , REPLACED PUMP; 5/17/12 STEERING MAKING GRINDING NOISE, NO FLUID... REPLACED POWER STEERING FLUID; 5/19/2012 GRINDING NOISE WHEN TURNING WHEEL, AGAIN NO FLUID, INLET CLAMP LOOSE, RESECURED & ADDED FLUID AGAIN, 6/22/2016, INTERMITTENTLY WHEN GO TO TURN POWER STEERING LIKE A MANUAL STEERING, NO POWER STEERING FLUID, CHECKED, POWERING STEERING PUMP & STEERING GEAR DETERMINED TO BE CAUSE, $ 464 FOR REPAIRS! IF MY YOUNGER DRIVING AGE CHILDREN WERE DRIVING, WOULD HAVE CAUSED AN ACCIDENT.
NHTSA ODI #10876523
114,000 miles · Jun 15, 2016
Electronic Stability Control (esc)Power TrainSteering
JUNE 2016, APPROX. 114,000 MI - FELT A LURCH IN STOP & GO TRAFFIC; FLASHED "SERVICE STABILITRAK," "SERVICE TRACTION CONTROL," "BACKUP ALERTS = OFF". THE CHECK ENGINE LIGHT APPEARED. A FEW MILES DOWN THE ROAD WHEN TRAFFIC SPED UP, I REALIZED I ONLY HAD ONE GEAR AND COULD NOT ACCELERATE ABOVE 60MPH. A SERIOUS PROBLEM ON THE INTER…
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JUNE 2016, APPROX. 114,000 MI - FELT A LURCH IN STOP & GO TRAFFIC; FLASHED "SERVICE STABILITRAK," "SERVICE TRACTION CONTROL," "BACKUP ALERTS = OFF". THE CHECK ENGINE LIGHT APPEARED. A FEW MILES DOWN THE ROAD WHEN TRAFFIC SPED UP, I REALIZED I ONLY HAD ONE GEAR AND COULD NOT ACCELERATE ABOVE 60MPH. A SERIOUS PROBLEM ON THE INTERSTATE! SEVERAL HOURS LATER, THE CHECK ENGINE LIGHT REMAINED ON, BUT THE CAR DROVE NORMALLY -- STRAIGHT TO THE REPAIR SHOP, WHERE IT WAS DEEMED TO NEED $2400 IN TRANSMISSION REPAIR DUE TO THE FOLLOWING FAULT CODES: P182E & C0561. THEY WILL REPLACE THE TRANSMISSION MODE SHIFT SENSOR AND THE TRANSMISSION CONTROL MODULE. THE MECHANIC ALSO INFORMED US THAT WE WILL EVENTUALLY NEED A $700 REPAIR FOR THE CONTROL ARMS IN THE REAR SUSPENSION -- GE HAS CORRECTED A KNOWN FAULT IN THE PARTS. ALL THIS IS ON TOP OF A $3000 REPAIR DONE IN APRIL 2015 AT 92,500 MI. FOR KNOWN STEERING DEFECTS. IN THAT CASE, AS THE TRAVERSE WARMED UP, THE POWER STEERING GOT HARD TO TURN. GM REPAIRED PART OF THE PROBLEM AT NO COST, REPLACING POWER STEERING PUMP AND GEAR HOUSING. ANOTHER MECHANIC COMPLETED THE REPLACEMENT OF THE RACK AND PINION ASSEMBLY THAT WAS ALSO PART OF THE PROBLEM. THESE ARE BOTH SUBSTANTIAL DEFECTS AND REPAIRS NEEDED IN A VEHICLE THAT WAS EXPECTED TO LAST MUCH LONGER BEFORE NEEDING MORE THAN ROUTINE MAINTENANCE.
NHTSA ODI #10874503
87,700 miles · May 23, 2016
Power Train
WITHOUT ANY WARNING THE SHIFTING GEAR STOP WORKING WHEN PLACED ON PARK, THE TRUCK MOVES FORWARD OR BACKWARDS DEPENDING ON WHERE I PARK IT, THE PERSON WASHING MY TRUCK WAS LUCKY TO BE ABLE TO STOP IT WHEN HE NOTICED IT WAS MOVING BACKWARDS WHEN PARKED UPHILL, IT COULD HAVE BEEN A TERRIBLE ACCIDENT POSSIBLY FATAL!
NHTSA ODI #10870397
94,700 miles · May 16, 2016
EnginePower Train
THE TIMING CHAIN HAS STRETCHED AND THE DEALER SAYS IT WILL TAKE 19 HOURS TO CHANGE IT. AUTO MFG WENT TO TIMING CHAINS FROM RUBBER BELTS, SO THEY DON'T HAVE TO CHANGE IT. THE WARRANTY IS FOR 5 YRS OR 100,000 MILES. THIS IS A KNOWN ISSUE AND THE WARRANTY FOR THIS EXPENSIVE JOB SHOULD BE EXTENDED. ONCE THE CHAIN BRAKES, THE CAR …
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THE TIMING CHAIN HAS STRETCHED AND THE DEALER SAYS IT WILL TAKE 19 HOURS TO CHANGE IT. AUTO MFG WENT TO TIMING CHAINS FROM RUBBER BELTS, SO THEY DON'T HAVE TO CHANGE IT. THE WARRANTY IS FOR 5 YRS OR 100,000 MILES. THIS IS A KNOWN ISSUE AND THE WARRANTY FOR THIS EXPENSIVE JOB SHOULD BE EXTENDED. ONCE THE CHAIN BRAKES, THE CAR IS DONE. THE CAR MAKES NOISE AND DOESN'T ACCELERATE PROPERLY BECAUSE OF THIS ISSUE. FIRST NOTICED THE CHECK ENGINE LIGHT ON ABOUT 6 MONTHS OR SO AGO. IT WASN'T UNTIL WE BROKE DOWN IN CANADA THAT THE DEALER THERE SAID IT WAS THE TIMING CHAIN WHEN THEY REPLACED THE THROTTLE BODY.
NHTSA ODI #10865091
50,000 miles · May 6, 2016
Steering
MY VEHICLE IS JUST OVER 60,000 MILES. IT NEEDS A NEW POWER STEERING PUMP (RECALLED) AND NOW A NEW STEERING RACK. THE VEHICLE IS VERY DIFFICULT TO TURN IN PARKING LOTS AND ON THE ROADS. I THOUGHT IT JUST NEEDED A POWER STEERING FLUSH AND SO THAT WAS COMPLETED AT 50,000 MILES. THAT WAS AFTER I HAD REPAIRED A 700 ENGINE COOLANT…
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MY VEHICLE IS JUST OVER 60,000 MILES. IT NEEDS A NEW POWER STEERING PUMP (RECALLED) AND NOW A NEW STEERING RACK. THE VEHICLE IS VERY DIFFICULT TO TURN IN PARKING LOTS AND ON THE ROADS. I THOUGHT IT JUST NEEDED A POWER STEERING FLUSH AND SO THAT WAS COMPLETED AT 50,000 MILES. THAT WAS AFTER I HAD REPAIRED A 700 ENGINE COOLANT HOSE.
NHTSA ODI #10863606
Official recalls
5Apr 8, 2021
General Motors, LLC (GM) is recalling certain 2010-2015, 2017 Buick Enclave, 2010-2019 Chevrolet Traverse, and 2011-2016 GMC Acadia vehicles. The side curtain air bags may not be properly attached.
Consequence & remedy
Consequence: Unsecured side curtain air bags may not perform as intended, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will inspect and, if necessary, realign or replace the weld nuts, free of charge. Owner notification letters were mailed on May 24, 2021. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, and GMC customer service at 1-800-462-8782. GM's number for this recall is N202321200.
Jun 30, 2015
General Motors LLC (GM) is recalling certain model year 2008-2012 Buick Enclave vehicles manufactured January 3, 2007, to February 29, 2012, 2009-2012 Chevrolet Traverse vehicles manufactured July 6, 2008, to March 9, 2012, 2007-2012 GMC Acadia vehicles manufactured September 15, 2006, to February 29, 2012, and 2007-2010 Saturn Outlook vehicles manufactured August 17, 2006, to March 18, 2010. The affected vehicles, equipped with the power liftgate option, have gas struts that hold the power liftgate up when open. These struts may prematurely wear and the open liftgate may suddenly fall.
Consequence & remedy
Consequence: If the open liftgate unexpectedly falls, it may strike a person, increasing their risk of injury.
Remedy: GM will notify owners, and dealers will update the software for the power liftgate actuator motor control unit so that the motor will prevent the rapid closing of the lift gate, free of charge. The recall began on November 15, 2016. Owners may contact Buick customer service at 1-800-521-7300, Chevrolet customer service at 1-800-222-1020, GMC customer service at 1-800-462-8782, and Saturn customer service at 1-800-553-6000. GM's number for this recall is 15240.
May 20, 2014
General Motors is recalling certain model year 2009-2014 Buick Enclave vehicles manufactured April 14, 2008, through May 14, 2014, Chevrolet Traverse vehicles manufactured June 6, 2008, through May 14, 2014, and GMC Acadia vehicles manufactured April 9, 2008, through May 14, 2014, and 2009-2010 Saturn Outlook vehicles manufactured April 14, 2008, through March 18, 2010. In the affected vehicles, the flexible steel cable that connects the seatbelt to the front outboard seating positions may fatigue and separate over time.
Consequence & remedy
Consequence: If the steel cable becomes fatigued and separates, the seatbelt may not properly restrain the seat occupant increasing the risk of an injury in a crash.
Remedy: General Motors will notify owners, and dealers will inspect and, if necessary, repair and replace the lap pretensioner, free of charge. Parts are not currently available. An interim notice will be mailed to owners in July 2014. A second notice will be mailed to owners once parts become available. The recall for the 2009-2010 model years began on July 11, 2014. The interim letter for the 2011-2014 model years were distributed on July 11, 2014. Owners may contact General Motors at 1-800-222-1020 (Chevrolet), 1-800-521-7300 (Buick), 1-800-462-8782 (GMC), 1-800-553-6000 (Saturn). General Motors recall number for this campaign is 14187.
Mar 17, 2014
General Motors LLC (GM) is recalling certain model year 2008-2013 Buick Enclave and GMC Acadia and 2009-2013 Chevrolet Traverse and 2008-2010 Saturn Outlook vehicles. In the affected vehicles, increased resistance in the driver and passenger seat mounted side impact air bag (SIAB) wiring harnesses may result in the SIAB and seat belt pretensioners not deploying in the event of a crash.
Consequence & remedy
Consequence: Failure of the side impact air bags and seat belt pretensioners to deploy in a crash increase the risk of injury to the driver and front seat occupant.
Remedy: GM will notify owners, and dealers will replace the affected harness connections with soldered connections, free of charge. The recall began on June 16, 2014. Buick owners may contact the owner center at 1-800-521-7300, Chevrolet owners at 1-866-694-6546, Saturn at 1-800-553-6000, and GMC owners at 1-866-996-9463. GM's number for this recall is 14030. Note: Vehicles repaired as part of Customer Satisfaction Campaign 10085 and special coverage 10335 have already had the subject condition repaired and therefore are not included in the safety recall.
Aug 12, 2010
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2009-2010 CHEVROLET TRAVERSE, BUICK ENCLAVE, GMC ACADIA, AND SATURN OUTLOOK VEHICLES. THE SECOND ROW SEAT SIDE TRIM SHIELD RESTRICTS THE UPWARD ROTATION OF THE SAFETY BELT BUCKLE WHEN THE SEAT BACK IS RETURNED TO A SEATING POSITION AFTER BEING FOLDED FLAT. IF THE BUCKLE CONTACTS THE SEAT FRAME, ADDITIONAL EFFORT IS REQUIRED TO RETURN THE SEAT TO A SEATING POSITION. IF SUFFICIENT FORCE IS APPLIED, THE BUCKLE COVER COULD BE PUSHED DOWN THE STRAP, EXPOSING AND PARTIALLY DEPRESSING THE RED RELEASE BUTTON.
Consequence & remedy
Consequence: THE SAFETY BELT MAY NOT RESTRAIN THE OCCUPANT AS INTENDED DURING A CRASH, INCREASING THE RISK OF INJURY TO THE SEAT OCCUPANT.
Remedy: DEALERS WILL MODIFY THE SECOND ROW SEAT SIDE TRIM SHIELDS. IF A SAFETY BELT BUCKLE IS DAMAGED, DEALERS WILL REPLACE IT FREE OF CHARGE. THE SAFETY RECALL BEGAN ON AUGUST 18, 2010. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438, BUICK AT 1-866-608-8080, GMC AT 1-866-996-9463, AND SATURN AT 1-800-972-8876, OR AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2EA20002 · Outboard Front Seat Belt Anchor Cable Failure
Opened Aug 31, 2020 · Closed Aug 30, 2024
Status: closed (inferred from source dates) · Seat Belts; Seat Belts:front; Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Additional source detail variants (3)
Seat Belts:front:anchorage
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts:front
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
Seat Belts
On August 31, 2020, the Office of Defects Investigations (ODI) opened Engineering Analysis (EA) EA20002, as an upgrade of Recall Query (RQ) RQ19003. This investigation, related to recall 14V-266, was opened to investigate instances of detachment of the flexible steel seat belt anchor cable attached to the outboard side of the front seats in vehicles manufactured by General Motors (GM). The subject vehicles included model year (MY) 2009 through 2014 GMC Acadia, Buick Enclave, and Chevrolet Traverse SUVs as well as MY 2009 through 2010 Saturn Outlook SUVs. These vehicles were previously repaired for this defect under recall 14V-266. The subject vehicle population is approximately 1.3 million vehicles. Special Coverage N192219480, issued in June 2019, addressed the subject defect in vehicles that previously received the recall remedy repair for subject recall 14V-266. The Special Coverage allows for component replacement for 12 years or 180,000 miles from the initial sale date, whichever comes first. Special Coverage N192219480 instructed service technicians to inspect the driver’s seat belt anchor cable for any damage to the protective sleeve and if damage was observed, the cable was replaced with a new sleeve as well as a new closeout piece that relocated the cable to mitigate the subject condition. In view of the Special Coverage conducted by General Motors, the high detectability of the subject failure, and the low rate of occurrence, this Engineering Analysis is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The Agency reserves the right to take additional action if warranted by future circumstances. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov. Please see the attached document “EA20-002 Detailed Closing Summary” for more a detailed closing resume summary.
RQ19003 · Seat Belt Anchor Cable Failure
Opened May 28, 2019 · Closed Aug 31, 2020
Status: closed (inferred from source dates) · Seat Belts:front; Seat Belts:front:anchorage; Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Additional source detail variants (3)
Seat Belts:front:anchorage
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:front
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
Seat Belts:pretensioner
On May 19, 2014, General Motors LLC (GM) notified the Office of Defects Investigation (ODI) that it would conduct Safety Recall 14V266 to address fatigue and separation of the flexible steel cable that connects the front outboard seat belts to the seat-mounted belt pre-tensioner in 1.4 million model year (MY) 2009-2010 Saturn Outlook, 2009-2014 Buick Enclave, GMC Acadia and Chevrolet Traverse (Lambda Platform) vehicles.The remedy was to inspect for signs of damage and replace pre-tensioner anchor cables as needed. Re-work was conducted to relocate the pre-tensioner anchor cable out of the occupant entry path. ODI has subsequently received four (4) Vehicle Owners Questionnaires (VOQ) reporting anchor cable separations with no apparent warning in covered vehicles after the Recall 14V266 remedy had been applied.ODI opened RQ19-003 to assess the effectiveness of the actions GM took in Recall 14V266 and review the full warranty and complaint data related to seat belt anchor cable separations and replacements. ODI continues to receive occasional cable failure complaints both for the subject vehicles and other GM models and model years that have also been previously recalled addressing this condition.Although the cable separation complaint rate is very low, over the past three years ODI has received two (2) additional VOQ?s citing belt cable separations for Lambda platform vehicles outside the scope of recall 14V266, (11217092, 11118075) and complaints for other GM models covered in a number of similar Safety Recalls:* 15V269, 2011-12 Chevrolet Malibu (11181115, 11288168); * 16V209, 2014-15 Silverado 1500, Sierra 1500 (11254364, 10935183, 10953851, 11025376, 11282043, 11288701, 11309884); and * 16V518 2014-16 Caprice Police Pursuit, SS (10905644, 10990669, 11340893).ODI's review of GM's data confirms the low potential failure rate for the vehicles covered by recall 14V266. However, ODI believes that complainants may not recognize accumulating cable fatigue damage from the visual cues available in routine vehicle use.ODI is upgrading RQ19-003 to an Engineering Analysis to more closely assess seat belt conditions and strength levels in the field. This work will include the collection of seat belt samples from a wider range of recalled and peer vehicles for detailed analysis and testing.The ODI reports (VOQs) associated with this RQ19-003 can be viewed at NHTSA.gov under the following reference numbers: 11144704, 11076704, 11185619, 11151922, 11164011, 10967518, 11113486, 11115648
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