2000 Chevrolet Tracker

TL*THE CONTACT OWNS A 2000 CHEVROLET TRACKER. WHILE DRIVING 45 MPH THE CONTACT HEARD A NOISE AND THE VEHICLE PULLED TO THE RIGHT. THE CONTACT WAS ABLE TO CONTINUE DRIVING THE VEHICLE; HOWEVER, THE DRIVER FOUND RUST ON THE FRONT CROSS MEMBER AND IT WAS BROKEN. THE A-ARM HAS BEGAN TO SEPARATE FROM THE CROSS MEMBERS. THE DEALER CONFIRMED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE CONTACT STATED THAT HE WAS RESPONSIBLE FOR ORDERING THE BOLTS NEEDED TO REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS 86,000. UPDATED 02/17/10. *LJ THE CONSUMER STATED IT WAS DISCOVERED THAT HIS VEHICLE WAS INCLUDED IN THE RECALL AND THE DEALER REPAIRED THE VEHICLE FREE OF CHARGE. UPDATED 02/18/10

THE LOWER CONTROL ARM ROTTED AWAY FROM THE SUBFRAME ON MY TRACKER WHILE I WAS DRIVING. THERE WAS A SPECIAL COVERAGE ISSUED BY GM BUT THEY ARE REFUSING TO HONOR IT AS IT WAS NOT A RECALL AND MY TITLE IS A SALVAGE TITLE. (THE CARE WAS DEEMED ROAD SAFE AT THE TIME OHIO TITLE WAS ISSUED BY THE OHIO STATE HIGHWAY PATROL) SPECIAL COVERAGE NUMBER IS 06186. CHEVY ADMITS IT IS DUE TO IMPROPER CORROSION TREATMENT IN THAT AREA THEY WILL ONLY HONOR SPECIAL COVERAGES ON SALVAGE VEHICLES IF IT IS AN EMISSION ISSUE NOT A GENERAL SAFETY ISSUE UNLESS OF COURSE IT IS UPGRADED TO A RECALL. *TR

2000 CHEVY TRACKER RUSTED RIGHT FRONT CONTROL ARM BRACKET. CONSUMER STATES THAT THERE IS A HOLE TOTALLY THROUGH THE CROSSMEMBER. SHE ALSO STATES THAT THE FRONT END ASSEMBLY WAS LOOSENED DUE TO THIS RUSTING. *KB THE CONSUMER WAS DENIED REIMBURSMENT, BECAUSE ACCORDING TO CHEVEROLET, THE OART THAT WAS INCLUDED IN THE SPECIAL COVERAGE WAS NOT REPLACED AND ALSO THE REPAIR WAS NOT MADE BY AN AUTHORIZED CHEVROLET DEALER.

3/17/08 TO: GENERAL MOTORS, CHEVROLET (CUSTOMER COMPLAINT ? RECALL), NHTSA *MY CUSTOMER COMPLAINT (CHEVROLET TRACKER):* -LATE LAST YEAR, MY WIFE HAD RECEIVED THE GM LETTER. -I TOOK THE VEHICLE TO THE DEALERSHIP, IN DEC. 2007 TO RAGSDALE CHEVROLET IN SPENCER, MA. -RAGSDALE?S TECHNICIAN PUT THE CAR ON THE LIFT AND INSPECTED THE CAR. -THEY SAID THAT THE CROSSMEMBER WAS OK, THAT THE CROSSMEMBER WOULD NOT BE REPLACED BY CHEVROLET UNTIL THERE WERE ACTUAL HOLES IN THE CROSSMEMBER (WHY??). -ON 3/12/08, I WAS DRIVING THE VEHICLE, AND WHEN I APPLIED THE BRAKES, THE CAR WAS PULLING SEVERELY TO ONE SIDE. -THAT EVENING, I LOOKED UNDER THE CAR AND THE PASSENGER SIDE SUSPENSION ATTACHMENT (?A? ARM) TO THE CROSSMEMBER WAS ONLY PARTIALLY ATTACHED DUE TO SEVERE CORROSION (SEVERAL LARGE RUSTED-THROUGH HOLES) AT THAT AREA OF THE CROSSMEMBER. -I CALLED RAGSDALE AND RETURNED THE CAR TO THEIR SERVICE DEPT. MGR. (GLENN) ON 3/13/08. ON THE TRIP TO RAGSDALE, THE CAR?S BODY FLEXED SO MUCH WHEN BRAKING, THAT THE WINDSHIELD DEVELOPED A CRACK. -I TOLD GLENN ABOUT THE WINDSHIELD CRACK AND HE SAID THAT RAGSDALE WOULD NOT DO ANYTHING FOR ME ON THE WINDSHIELD REPLACEMENT, TO TAKE IT UP WITH CHEVROLET, AND MY AUTO INSURANCE WOULD TAKE CARE OF IT (BASICALLY, LACKING ANY CUSTOMER SERVICE SKILLS). -I ASKED GLENN HOW RAGSDALE?S INSPECTION _ONLY THREE MONTHS PRIOR_ DID NOT SHOW A PROBLEM, YET THERE WAS MAJOR CORROSION NOW. GLENN SAID THAT RAGSDALE HAD THE SAME PROBLEM OF ANOTHER TRACKER THAT WAS INSPECTED BY THEM IN OCTOBER 2007. -GLENN OFFERED _NO_ APOLOGY FOR RAGSDALE SERVICE PERSONNEL NOT ADEQUATELY PERFORMING THE DECEMBER INSPECTION. I AM VERY DISPLEASED BY RAGSDALE?S POOR SERVICE LAST DECEMBER; THERE COULD HAVE BEEN A VERY SERIOUS ACCIDENT DUE TO RAGSDALE?S INADEQUATE INSPECTION OF THE CROSSMEMBER. THERE APPEARS TO BE _NO_ OVERSIGHT OF THIS SERVICE DEPARTMENT PERFORMING SERIOUS SAFETY INSPECTIONS THAT WERE MANDATED BY CHEVY.. *TR

TOOK 2000 CHEVY TRACKER TO MY REGULAR MECHANIC TO CHECK FOR RUST/CORROSION AND POSSIBLE CROSSMEMBER RUSTING. HE FOUND MORE THAN THAT, NOT ONLY THE CROSSMEMBER BUT JUST ABOUT THE ENTIRE UNDERFRAME OF THE AUTOMOBILE. GM DEALER WILL HONOR RECALL FROM GM HOWEVER THEY TELL ME I NEED TO SPEND ABOUT AN EXTRA 1500 FOR THEM TO REPAIR THE CROSSMEMBER EXTENSIVE CORROSION. AND THERE IS MORE RUSTING OF THIS AUTOMOBILE. EVEN IF I SPENT 2-3K ON REPAIRS OF RUST, THE REST OF THE FRAME IS RUSTING. AND I STILL OWE ON THIS CAR. I DO NOT FEEL SAFE IN THIS AUTO, AFRAID THE FRAMES WILL BREAK WHEN TRAVELING OVER FROST HEAVES OR ANY HIGHWAY. GM NEEDS TO TAKE RESPONSIBILITY FOR THIS INFERIOR AUTO. *TR

THE FRONT CROSSMEMBER IS HORRIBLY RUSTED. THE PREVIOUS OWNER(S) LOOKED TO HAVE WELDED EXTRA SUPPORT TO THE AREA THAT THE CROSSMEMBER ATTACHES TO THE CONTROL ARM. I ORIGINALLY THOUGHT THE PREVIOUS OWNER HIT SOMETHING, BUT UPON CLOSER INSPECTION THERE IS NO DAMAGE AS THE RESULT OF A COLLISION. I JUST NOTICED THIS TODAY, AND DO NOT AT ALL FEEL SAFE DRIVING ANYWHERE UNTIL THIS IS FIXED. A 7 YEAR OLD VEHICLE SHOULD NOT BE RUSTING FRAME PARTS OFF!! *TR

I WAS PULLING OUT OF DRIVEWAY AND HEARD A SNAP PULLED IT BACK INTO DRIVEWAY CALLED MY MECHANIC I WAS AFRAID TO DRIVE IT FOUND OUT IT WAS SUB FRAME. WASN'T GOING TO GET IT FIXED AND JUST PARK IT UNTIL A WEEK LATER I GOT A SAFETY NOTICE IS WHAT GM IS CALLING IT IN THE MAIL THAT SAID THEIR WAS NOT SUFFICIENT CORROSION PROTECTION ON THE VEHICLE AND THIS PROBLEM COULD HAPPEN IF NOT INSPECTED AND THAT I SHOULD HAVE IT CHECKED WELL I ALREADY HAD IT CHECKED PRIOR TO THE NOTICE. AND WHEN I WENT TO HAVE IT FIXED AS PER THE NOTICE TOLD ME TO DO. THE LOCAL CHEVY GARAGE AND GM TOLD ME THAT I WAS PASSED THE MILEAGE CUT OFF FOR THIS. IN FRUSTRATION I GAVE AWAY THE VEHICLE TO MY SISTER. WHY IS THEIR A CUT OFF FOR MILEAGE IF THIS IS A GM MISTAKE AND NOW THEY EXPECT ME TO PAY MORE THAN $1000.00 TO GET THIS REPAIRED. *TR