MY NAME IS [XXX] I'M THE OWNER OF A 2011 CHEVY SUBURBAN AND ONE DAY I TOOK MY WIFE TO THE HOSPITAL FOR SURGERY AND WHEN I CAME OUT AFTER 4 HOURS MY SUBURBAN HAD 2 CRACKS ON THE DASHBOARD ONE NEXT TO THE PASSENGER AIRBAG AND ONE NEXT TO THE LEFT ON TOP OF THE GAUGES PANEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INF…
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MY NAME IS [XXX] I'M THE OWNER OF A 2011 CHEVY SUBURBAN AND ONE DAY I TOOK MY WIFE TO THE HOSPITAL FOR SURGERY AND WHEN I CAME OUT AFTER 4 HOURS MY SUBURBAN HAD 2 CRACKS ON THE DASHBOARD ONE NEXT TO THE PASSENGER AIRBAG AND ONE NEXT TO THE LEFT ON TOP OF THE GAUGES PANEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11229443
90,000 miles · Aug 16, 2017
StructureUnknown Or Other
CRACKING DASH
NHTSA ODI #11015772
49,602 miles · Jul 9, 2017
StructureUnknown Or Other
THE DASHBOARD CRACKING
NHTSA ODI #11003862
61,000 miles · Jun 9, 2017
Air BagsStructure
TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE DASHBOARD WHERE THE AIR BAG COMPARTMENT WAS LOCATED WAS FRACTURED IN TWO SEPARATE LOCATIONS. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE…
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TL* THE CONTACT OWNS A 2011 CHEVROLET SUBURBAN 1500. THE CONTACT STATED THAT THE DASHBOARD WHERE THE AIR BAG COMPARTMENT WAS LOCATED WAS FRACTURED IN TWO SEPARATE LOCATIONS. THE CONTACT HAD NOT TAKEN THE VEHICLE TO THE DEALER. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
NHTSA ODI #10994172
Mileage unknown · Mar 13, 2017
Structure
DASH BOARD CRACKING IN MULTIPLE PLACES. ACCORDING TO DEALER PROBLEM NOTED MANY OF THE VEHICLES FROM 2008 TO 2014 SUV'S. GM. REPAIRED FEW VEHICLES WITH 200 DOLLAR DEDUCTIBLE.
NHTSA ODI #10960382
54,000 miles · Jan 26, 2017
Structure
DASHBOARD IS CRACKING IN DIFFERENT SPOTS, 2 PLACES IN THE LAST FEW MONTHS. I'M CONCERNED THAT IT CAN POSSIBLY COME APART WHILE I'M DRIVING. THE CRACKS HAPPENED WHILE DRIVING. I KNOW THE CRACK NEXT TO THE AIRBAG CRACKED BECAUSE THE MATERIAL IS TO THIN TO SUPPORT THE WEIGHT OF THE SPEAKER IN THE DASH, I'M GUESSING THE REST OF THE…
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DASHBOARD IS CRACKING IN DIFFERENT SPOTS, 2 PLACES IN THE LAST FEW MONTHS. I'M CONCERNED THAT IT CAN POSSIBLY COME APART WHILE I'M DRIVING. THE CRACKS HAPPENED WHILE DRIVING. I KNOW THE CRACK NEXT TO THE AIRBAG CRACKED BECAUSE THE MATERIAL IS TO THIN TO SUPPORT THE WEIGHT OF THE SPEAKER IN THE DASH, I'M GUESSING THE REST OF THE DASH IS ALSO MADE THE SAME WAY, SO ANY VIBRATION OR HITTING ANY POTHOLES IS CAUSING IT TO BREAK. I HAVE HEARD THAT THIS IS A BIG PROBLEM WITH ALL OF THESE GMS AND GMCS IN THE MID TO LATE 2000S. SOMETHING NEED TO BE DONE ABOUT IT BEFORE SOMEONE GETS HURT WHILE DRIVING THESE VEHICLES. GM KNOWS ABOUT THIS PROBLEM AND WON'T DO ANYTHING ABOUT IT. SO MUCH FOR THE GOVERNMENT BAILOUT! *TR
NHTSA ODI #10947805
71,000 miles · Jan 16, 2017
Structure
MAJOR CRACK HAS OCCURRED IN THE TOP OF THE DASH BOARD FROM NEAR THE WINDSHIELD TO THE TOP OF THE INSTRUMENT CLUSTER. DASH HAS CRACKED COMPLETELY THROUGH MAKING THE PLASTIC LOOSE. CONCERN WITH THE DASHBOARD IF THE AIRBAG DEPLOYS.
NHTSA ODI #10945522
85,600 miles · Dec 8, 2016
Air BagsStructure
I HAVE 3 CRACKS IN THE DASH OF MY SUBURBAN. 1 IS IN THE FAR LEFT, FRONT CORNER OF THE PASSENGER SIDE AIR BAG, AND THE OTHER 2 ARE IN FRONT OF THE STEERING WHEEL, ABOUT 8 INCHES APART. MY CONCERN, ASIDE FROM PAYING SO MUCH MONEY FOR A VEHICLE AND HAVING THE DASH CRACK FOR NO REASON, IS THAT THE AIRBAG BEING DEPLOYED ON THE PASSEN…
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I HAVE 3 CRACKS IN THE DASH OF MY SUBURBAN. 1 IS IN THE FAR LEFT, FRONT CORNER OF THE PASSENGER SIDE AIR BAG, AND THE OTHER 2 ARE IN FRONT OF THE STEERING WHEEL, ABOUT 8 INCHES APART. MY CONCERN, ASIDE FROM PAYING SO MUCH MONEY FOR A VEHICLE AND HAVING THE DASH CRACK FOR NO REASON, IS THAT THE AIRBAG BEING DEPLOYED ON THE PASSENGER SIDE MAY SEND PLASTIC PIECES FLYING AT THE PASSENGERS FACE. THERE IS OBVIOUSLY A DEFECT IN THE PRODUCTION OF THESE DASHES, AS I HAVE READ OTHER PEOPLE STATE THE SAME ISSUE, IN THE SAME SPOTS. I ENCOURAGE GENERAL MOTORS TO ISSUE A RECALL ON THIS PART, AS IT COULD POSE A DANGEROUS SITUATION IN THE EVENT OF AN ACCIDENT. THE VEHICLE WAS PARKED DURING THE PERIOD THE DASH CRACKED. *TR
NHTSA ODI #10933991
128,000 miles · Sep 5, 2016
Structure
CRACKED DASHBOARD ON THE PASSENGER SIDE CLOSE TO THE AIRBAG
NHTSA ODI #10903640
58,000 miles · Feb 26, 2016
Structure
THE DASHBOARD ON MY 2011 SUBURBAN CRACKED ABOVE THE INSTRUMENT CLUSTER WHILE MY WIFE WAS STANDING AT A RED LIGHT. THOUSANDS OF PEOPLE ON A SPECIFIC FACEBOOK PAGE( 07-13 CRACKED DASH SAFETY HAZARD FOR ALL TRUCKS) FROM ACROSS AMERICA ARE EXPERIENCING THE SAME PROBLEM ON THERE GM SUV FROM 2007-2013 AND NO RECALL HAS BEEN PUT OUT BY…
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THE DASHBOARD ON MY 2011 SUBURBAN CRACKED ABOVE THE INSTRUMENT CLUSTER WHILE MY WIFE WAS STANDING AT A RED LIGHT. THOUSANDS OF PEOPLE ON A SPECIFIC FACEBOOK PAGE( 07-13 CRACKED DASH SAFETY HAZARD FOR ALL TRUCKS) FROM ACROSS AMERICA ARE EXPERIENCING THE SAME PROBLEM ON THERE GM SUV FROM 2007-2013 AND NO RECALL HAS BEEN PUT OUT BY GM. THE DEALERS WANT BETWEEN 1100 TO 1600 DOLLARS FOR THE REPAIR. GM HAS STATED IT IS HEAT RELATED BUT IT IS FROM INFERIOR MATERIAL THEY USED TO MAKE THESE DASH BOARDS. IF IT WAS HEAT RELATED EVERY CAR IN THE WORLD WOULD HAVE CRACKED DASHBOARDS.
GM IS RECALLING CERTAIN MODEL YEAR 2011CADILLAC ESCALADE, ESCALADE ESV; CHEVROLET SILVERADO HD, SILVERADO LD, SUBURBAN, TAHOE; AND GMC SIERRA HD, SIERRA LD, YUKON, AND YUKON XL VEHICLES. THE INTERMEDIATE STEERING SHAFT ATTACHING BOLTS MAY NOT HAVE BEEN TIGHTENED TO THE PROPER SPECIFICATION.
Consequence & remedy
Consequence: THIS COULD ALLOW THE JOINTS TO SEPARATE, AND THE DRIVER COULD EXPERIENCE LOSS OF STEERING INCREASING THE RISK OF A CRASH.
Remedy: GM DEALERS WILL INSPECT AND ENSURE THAT THE INTERMEDIATE STEERING SHAFT BOLTS ARE TIGHTENED TO THE PROPER SPECIFICATION. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT JULY 13, 2011. OWNERS MAY CONTACT CADILLAC AT 1-800-458-8006, CHEVROLET AT 1-800-630-2438 AND GMC AT 1-866-996-9463.
GENERAL MOTORS IS RECALLING CERTAIN MODEL YEAR 2011 CADILLAC ESCALADE, ESCALADE ESV, ESCALADE EXT; CHEVROLET AVALANCHE, COLORADO, EXPRESS, SILVERADO, SUBURBAN, TAHOE; AND GMC CANYON, SIERRA, SAVANA, YUKON AND YUKON XL VEHICLES. THE REAR AXLE CROSS PINS WERE NOT PROPERLY HEAT TREATED AND COULD FRACTURE AND BECOME DISPLACED WITHIN THE REAR AXLE. SHOULD THE PIN SHIFT OUT OF POSITION, IT COULD CREATE AN INTERFERENCE CONDITION AND CAUSE THE REAR AXLE TO LOCK.
Consequence & remedy
Consequence: THE DRIVER MAY NOT BE ABLE TO MAINTAIN DIRECTIONAL CONTROL OF THE VEHICLE AND A CRASH COULD OCCUR WITHOUT WARNING.
Remedy: DEALERS WILL INSTALL A NEW REAR AXLE CROSS PIN FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JANUARY 11, 2011. OWNERS MAY CONTACT CADILLAC AT 1-866-982-2339, CHEVROLET AT 1-800-630-2438, GMC AT 1-866-996-9463 AND AT THE OWNER CENTER AT WWW.GMOWNERCENTER.COM.
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