Chevrolet Silverado transmission problems

TO: <CAC@CHEVROLET.COM> SUBJECT: OWNER ASSISTANCE: P. ADAMS SUBJECT: CUSTOMER HAS SERIOUS ISSUES MOSSY CHEVROLET DATE: MONDAY, SEPTEMBER 19, 2005 4:59 PM TO CHEVROLET: MANAGEMENT AND CUSTOMER RELATIONS:FROM: WEBMASTER.FSS@GSA.GOV SENT: SATURDAY, SEPTEMBER 17, 2005 10:14 PM SUBJECT: GM 2001 FIRESTONE STEELTEX A/T CUSTOM ALLOY WHEELS W/A/T TIRES. THAT MAKES 8 RIMS BUT END RESULT WAS THE TIRES WHERE FIRESTONE LT245/75-16 STEELTEX A/T. 50PSI.LOAD RANGE C SPEC. OR NUMBERS ON TIRES 108/104RM/S TPC SPEC.2313 (00 8008) (08162 0R5) (LT245/75-R16) FIRESTONE STEELTEX A/T TIRES ON CUSTOMERS TRUCK WHERE DEFECTIVE AND SIGHT OF SIDEWALL DEFORMATIONS CUSTOMER GIVEN INCORRECT RESPONSE TO REQUEST BEFORE WARRANTY EXPIRED IT WAS BROUGHT TO MOSSY CHEVROLET THAT CUSTOMER ADVISING SERVICE WRITER OF CONTINUOUS PROBLEMS WITH VEHICLE TIRES [PEELING] GM IN THEIR 'COMMITMENT TO SAFETY' WARRANTIES SUCH DEFECTS I WILL BE FILING FOR 'REIMBURSEMENT' CLAIM, ALONG THOSE GROUNDS. MAY I SUGGEST THAT YOU FAMILIARIZE YOURSELVES WITH WHAT AND HOW YOU SELL. DENYING OR MISREPRESENTING ANY TERMS OF THOSE AGREEMENTS ARE FRAUD. MY TIME WAS MIS-USED AND WASTED ALONG WITH ME AND ANY PASSENGERS IN VEHICLE WHERE IN UNNECESSARY JEOPARDY FROM THESE PRACTICES. [PLUS THE GENERAL PUBLIC] IF A SERIOUS ACCIDENT WOULD HAVE OCCURRED. THE PRICE OF YOUR ACTIONS [SHOULD HAVE] ANYTHING MORE SERIOUS HAPPENED (YOU CAN'T PUT A PRICE ON LIFE) OTHER THAN ME LOSING THE FRONT TIRE AND GRINDING TO A STOP ON RIM IS NOT WORTH IT. LEARN THIS KNOW IT. *JB

DT*: THE CONTACT STATED AFTER EXITING THE VEHICLE WITH THE ENGINE RUNNING AND THE SHIFTER IN THE PARK POSITION, THE VEHICLE BEGAN TO ROLL DOWN THE DRIVEWAY. THE CONTACT WAS ABLE TO GET IN THE VEHICLE AND STOP IT. THE DEALERSHIP DETERMINED THE VEHICLE WAS IN DRIVE, ALTHOUGH THE GEAR POSITION INDICATED PARK. THE DEALERSHIP REPLACED THE CABLE. UPDATED 2/21/2006 - THE SHIFT CABLE BROKE CAUSING THE VEHICLE TO ROLL AWAY WHILE A CHILD WAS STILL SEATED IN THE REAR OF THE VEHICLE. *NM

DT*: THE CONTACT STATED WHILE IN MOTION THE TRANSMISSION SLIPPED AND JERKED INTERMITTENTLY. THE VEHICLE WAS TAKEN TO THE LOCAL DEALERSHIP FOR INSPECTION. THE DEALER GREASED THE DRIVESHAFT WITH HI-TEMPERATURE GREASE ON THE SPLEEN. AT 2000 MILES LATER, WHILE DRIVING AT 70 MPH, THE DRIVESHAFT SHEARED, BROKE AWAY FROM THE TRANSMISSION AND REAR END. THE CONTACT LOST CONTROL OF THE VEHICLE. HOWEVER THE VEHICLE WAS ABLE TO BE PULLED ONTO THE EMERGENCY LANE. THE VEHICLE WAS TOWED TO THE LOCAL DEALERSHIP WHERE THE DEALER REPLACED THE DRIVESHAFT AND TRANSMISSION. *AK

LAST FEB. PURCHASED A NEW SILVERADO TRUCK. GM REPLACED THE TRANSMISSION AT 480 MILES. EVER SINCE THEN I HAVE HAD A VIBRATION IN THE REAR. I HAVE HAD THE TRUCK TO THE SHOP ON SEVERAL OCCASIONS. THE PROBLEM IS INTERMITTENT AND THEY CAN'T LOCATE THE PROBLEM WHENEVER I TAKE IT IN. THE PROBLEM IS MOST COMMON AT SPEEDS OF 65-70 MPH. THE VIBRATION IS SO BAD THAT THE MIRRORS RATTLE. ALSO LATELY, I HAVE A DIFFERENT VIBRATION (ALSO INTERMITTENTLY) AT SLOWER SPEEDS WHILE GOING UP HILLS. DEALER ALSO UNABLE TO DIAGNOSE UNLESS THE PROBLEM OCCURS WHILE THEY HAVE THE TRUCK. *JB

IN FEB. 2005, BOUGHT A NEW CHEVY. SILVERADO HD TRUCK. 6 DAYS LATER WHILE 90 MILES FROM HOME, TRANSMISSION BURNED OUT OF TRUCK. UNABLE TO GO FASTER THAN 35 MPH, SMOKE ROLLING OUT OF REAR. TRANSMISSION SLIPPING WHILE THIS GOING ON. PARKED NEAR A GAS STATION TO CALL ROADSIDE ASSISTANCE, ABSOLUTELY NO HELP WHAT-SO-EVER. THIS WAS AT 6:30PM AND THEY COULDN'T LOCATE A TOW TRUCK. 11 DAYS LATER I GOT MY TRUCK RETURNED WITH A NEW TRANSMISSION(GM REFUSED TO GIVE ME A NEW ONE) *JB

MY VEHICLE HAS SUSTAINED TWO COMPLETE TRANSMISSION FAILURES WITHIN 50K MILES OF USAGE. THE FIRST FAILURE OCCURRED AROUND 25K MILES WHILE TRYING TO GET OUT MY DRIVEWAY. THE SECOND FAILURE OCCURRED AROUND 50K MILES WHILE TRAVELING ON A HIGHWAY AT 65 MPH. LUCKILY, I WAS ABLE TO MAKE IT INTO THE BREAKDOWN WITHOUT INCIDENT (ONLY BECAUSE OF LIGHT TRAFFIC CONDITIONS). IN BOTH CASES, THE TRANSMISSION WAS REPLACED UNDER WARRANTY SERVICE, SO I DON'T HAVE A COMPLAINT ABOUT THAT ASPECT. I DO WORRY ABOUT THE FACT THAT TWO TRANSMISSION FAILURES OCCURRING AT AROUND 25K MILES APART SUGGESTS A PATTERN OF FAILURE. *NM

FAILURE OF THE NEUTRAL POSITION SAFETY SWITCH, 2004 CHEV SILVERADO DIESEL WITH ALLISON TRANSMISSION. THE SAFETY SWITCH SHORTS OUT AND FAILS DUE TO WET DRIVING CONDITIONS. THIS FAILURE RESULTS IN THE TRANSMISSION GOING INTO A "FAIL SAFE" CONDITION THAT DOES NOT ALLOW THE TRANSMISSION TO SHIFT, STRANDING THE VEHICLE. CHEVROLET HAS REDESIGNED THE PART NOW 3 TIMES, BUT WILL NOT WARRANTY OR STAND BEHIND THEIR PRODUCT. THIS SWITCH HAS FAILED ON ME TWICE DURING SNOW CONDITIONS. *NM