2017 Chevrolet Silverado 2500

TRUCK HAD 13758 MILES AND OIL WAS FOUND TO BE WEEPING FROM THE FRONT OF THE OIL PAN. TRUCK WAS TAKEN TO ALL AMERICAN CHEVY OF MIDLAND. TECH ACKNOWLEDGED THERE WAS AN OIL LEAK BUT COULD NOT FIND WHERE IT WAS COMING FROM. UV DYE WAS ADDED TO OIL AND I WAS ASKED TO COME BACK IN 2 WEEKS. AFTER 2 WEEKS I WENT BACK AND THE TECH SAID THAT BECAUSE IT WAS RAINING HE COULD NOT FIND WHERE THE LEAK WAS COMING FROM. TRUCK TAKEN TO A DIFFERENT DEALER AND THEY WERE UNABLE TO FIND WHERE THE LEAK WAS COMING FROM. OIL LEAK REMAINS.

TRUCK HAD 13758 MILES AND A/C WOULD NOT WORK IN TEMPERATURES ABOVE 100 DEGF WHEN SITTING AT IDLE. WHILE MOVING THE SYSTEM WOULD COOL A LITTLE. INITIALLY TOOK TO ALL AMERICAN CHEVY OF MIDLAND AND THEY COULD NOT REPLICATE THE PROBLEM. TOOK THE TRUCK TO A SECOND DEALERSHIP, SEWELL GMC OF MIDLAND AND THEY WERE ALSO UNABLE TO REPLICATE THE PROBLEM. I TOOK THE TRUCK BACK TO SEWELL GMC OF MIDLAND AND THEY WERE ABLE TO FIND THE PROBLEM. THE FAN CLUTCH WAS REPLACED. THEY WERE UNABLE TO REPAIR IT UNDER WARRANTY SINCE IT WAS 4 MONTHS OUT OF WARRANTY WITH 29599 MILES. I HAD TO PAY FOR 40% OF THE REPAIR COST DESPITE THE ISSUE FIRST OCCURING WHILE IN WARRANTY. BUT BECAUSE THE TWO DEALERSHIPS COULD NOT DIAGNOSE A BAD FAN CLUTCH I WAS STUCK WITH 40% OF THE BILL. GM CUSTOMER SERVICE INVOLVED, GAVE ME A $100 SERVICE VOUCHER. LETTERS SENT TO CEO AND VP OF GLOBAL MANUFACTURING. NO RESOLUTION BECAUSE THE "FACTORY TRAINED TECHNICIANS" WERE UNABLE TO FIND THE PROBLEM.

TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED WHILE DRIVING IN REVERSE DOWN A HILL THERE WAS AN ABNORMAL POPPING NOISE DETECTED. THE CONTACT DEPRESSED THE BRAKES HOWEVER THEY WERE SOFT AND FAILED TO RESPOND. THE ACCELERATOR PEDAL WAS DEPRESSED BUT FAILED TO RESPOND. THE EMERGENCY BRAKE WAS ENGAGED HOWEVER, FAILED TO RESPOND. THE CONTACT CRASHED INTO THE MOUNTAIN. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WERE NO REPORTED INJURIES. THE VEHICLE WAS RESTARTED AND WORKED AS DESIGNED. AN INDEPENDENT MECHANIC TEST DROVE THE VEHICLE BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 126,047.

TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. DAN CUMMINS CHEVROLET BUICK (1020 M.L.K. JR BLVD, PARIS, KY 40361) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT WAS THEN INFORMED THAT A SENIOR ADVISOR WOULD CONTACT HER NEXT WEEK TO DISCUSS HER OPTIONS MOVING FORWARD. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I RECEIVED A RECALL NOTICE #N182206311-04: SAFETY RECALL - DIESEL ENGINE BLOCK HEATER CORD. THE NOTICE SAYS THAT I NEED TO GET THE CORD AND HEATER REPLACED WITH PART NUMBER 19419326 AS I RISK AN ELECTRICAL SHORT DAMAGING ENGINE COMPONENTS OR AN ENGINE COMPARTMENT FIRE. I DO NOT WANT TO RISK THAT. I FIRST RECEIVED THE NOTICE IN JANUARY, 2020. I WAS TOLD THEN THAT THE PARTS ARE ON BACK ORDER AND THAT THEY WOULD CALL ME WHEN THEY GET THE PART IN. NO RETURN CALL. I HAD ANOTHER RECALL NOTICE SINCE AND TOOK IT IN TO THE CHEVY DEALER TODAY AND WAS REMINDED OF THE PRIOR RECALL NOTICE REGARDING THE BLOCK HEATER. I ASKED TO HAVE IT REPLACED PER RECALL NOTICE. THE DEALERSHIP IN HENDERSON, NV CAN'T GET THE PART BECAUSE GM WILL NOT SHIP IT TO NEVADA. I CALLED GM TODAY, 4/16/20, AND SPOKE TO [XXX], AND THEN TO HER SUPERVISOR, [XXX]. I EXPLAINED THAT MY WIFE AND I ARE RETIRED AND DRIVE THIS VEHICLE IN STATES AND AREAS THAT ARE EXTREMELY COLD, I.E., WE HAVE A CABIN AT PANGUITCH LAKE, UT (MOUNTAIN LAKE) WHERE WINTER TEMPS. GET BELOW ZERO. WE GO THERE EVERY MONTH, YEAR ROUND. WE GO TO IDAHO TO VISIT CHILDREN WHERE TEMPS APPROACH SINGLE DIGITS. I GO HUNTING IN NEVADA AND COLORADO MOUNTAINS WHERE TEMPS. GET BELOW ZERO (I USE A GENERATOR TO PROVIDE THE POWER TO HEAT THE ENGINE BLOCK). I NEED TO HAVE THIS RECALL PROBLEM TAKEN CARE OF FOR THE SAFETY OF MY TRUCK, MYSELF AND FAMILY, AND OTHERS WHO MAY BE IN CLOSE PROXIMITY TO ME SHOULD A PROBLEM FLARE UP WHILE DRIVING. [XXX], A SUPERVISOR AT GM, IS ADAMANT THAT I WILL NOT BE ABLE TO GET A NEW ENGINE HEATER CORD AND HEATER. I WAS TOLD IT'S THEIR POLICY TO ONLY SEND UNITS/PARTS TO COLD WEATHER STATES. SO IF I LIVED IN RENO, NV WHERE WINTERTIME TEMPS. ARE CONSISTENTLY BELOW 20 DEGREES, I WOULD NOT GET AN ENGINE BLOCK REPLACEMENT HEATER AND CORD. I PAID TO HAVE A WORKING ENGINE BLOCK HEATER AND CORD WHEN I BOUGHT THE TRUCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

SAME ISSUE AS CURRENT RECALL ON 1500 SERIES TRUCKS BUT NOT ON THE 2500 SERIES (WHICH MINE IS). PEDAL NOW VERY SPONGY, HAVE TO PUMP THEM TO GET ADEQUATE BRAKING. THIS OCCURS AT HIGHWAY SPEEDS AND LOCAL DRIVING. PANIC STOPS REQUIRE ENGAGING THE PARKING BRAKE TO PREVENT A CRASH. HAVE HAD IT IN TWICE FOR SERVICE BUT ALL THEY ARE TRYING TO DO IS REPROGRAM. THERE ARE OTHER ISSUES WITH THE VACUMN PUMP, HYDROBOOST, MASTER CYLINDER WHICH THEY ARE APPARENTLY UNWILLING TO ADDRESS. WHY THE 2500 AND 3500 TRUCKS WERE NOT INCLUDED IN THE RECALL IS THE QUESTION OF THE DAY. I AM NOT DRIVING THE TRUCK ANY MORE THAN NECESSARY AS IT IS UNSAFE. THIS COMPLAINT IS A MATTER OF RECORD OF THE ISSUE.

LOW COOLANT WARNING MESSAGE, THIS IS A PROBLEM WITH 2015-2019 CHEVROLET 2500 HD VEHICLES. THEY HAVE A BULLETIN TO CORRECT TO ELIMINATE, BUT DOES NOT WORK. PROBLEM WAS ADDRESSED AT 23213 MILES 7/23/2018, AND NOW AGAIN AT JUST UNDER 60,000 MILES SEPTEMBER 2019. PER CHEVROLET WARRANTY, THE AFFECTED PARTS SHOULD BE COVERED UNDER THE ENGINE EMISSION WARRANTY FOR 8 YEARS 80,000 MILES. CHEVROLET WARRANTY CLAIMING THIS COOLANT SENSOR IS COVERED BY THE 36,000 MILE BUMPER TO BUMPER WARRANTY. THIS ERROR MESSAGE COMES ON REPEATEDILY AN MAKES YOU HAVE TO STOP AND CHECK COOLANT LEVEL, WHICH IS OK, BUT MUST BE CHECKED. SENSOR IS BAD AND CHEVROLET WILL NOT COVER UNDER THE STATED WARRANTY AND STATES REPAIRS ARE IN EXCESS OF $600.00. I HAVE LEFT MESSAGES FOR A SUPERVISOR TO CALL ME, TO NO AVAIL. THE PROBLEM IS SO WIDE SPREAD, PARTS ARE ON NATIONAL BACK ORDER AND CHEVROLET IS AWARE OF THIS. I PERSONALLY BELIEVE THEY ARE TRYING TO AVOID A RECALL AND CONTROL THEIR FINANCIAL EXPOSURE BY TELLING CUSTOMERS THIS PART IS NOT COVERED UNDER THE CORRECT PORTION OF THEIR WARRANTY. THIS STARTED IN JULY 23, 2018 THROUGH CURRENT. COPIES OF WARRANTY INFORMATION WILL BE ATTACHED AS WELL AS PHOTO OF WARNING MESSAGE. THIS IS A CONSUMER EMERGENCY, MANY OWNERS ARE EXPERIENCING THE SAME PROBLEM.

JUST RECEIVED A LETTER FROM GENERAL MOTORS WITH A PAGE THAT IS TO BE INSERTED INTO MY OWNERS MANUAL. THE ISSUE IT PURPORTS TO SOLVE IS THAT THE MANUAL STATES THAT IF THIS TRUCK HAS FORWARD COLLISION ALERT, IT ALSO HAS FORWARD AUTOMATIC BRAKING & INTELLIGENT BRAKE ASSIST. THAT IS INCORRECT & THIS ALERT IS TO CORRECT THAT ERROR. BUT, THE MANUAL INSERT PROVIDED IS NONSENSE. IT HAS NO PAGE NUMBER TO TELL US WHERE TO INSERT THE NEW PAGE; THERE ARE 2 SECTIONS RELATING TO THIS IN THE MANUAL. THE INSERT ALSO SAYS IT ONLY APPLIES TO 1500 SERIES TRUCKS. MINE IS A 2500 SERIES. SO WHY SEND THIS. GM HAS MESSED THIS UP AND IT SEEMS TO ME YOU NEED TO CALL THEM ON IT TO PROVIDE CORRECT INSERTS FOR THE 2 MANUAL AREAS TO WHICH IT APPLIES. THAT SHOULD INCLUDE CORRECT INFORMATION AND PAGE NUMBERS. OTHERWISE THE MATERIAL I RECEIVED IS IRRELEVANT TO CORRECTING THE ORIGINAL ERROR. I AM A RETIRED GOVERNMENT PERFORMANCE AUDITOR, SO SERIOUS MISTAKES IN CORRECTING PROBLEMS CONCERN ME.