2017 Chevrolet Silverado 2500

On 09/30/2020, I purchase a used 2017 Chevrolet 2500HD work truck. Since the day I started driving, I been replacing tires every 2-3 months. I was told by different people, it’s normal because of weight. I took the truck to, suspension specialist, he said it was axle and wanted to charge 4000, didn’t have that money and decided to change tires, instead. I called dealer and explain, he said that maybe I cause it. This people are no help. Today, 11/18/2021- 5:18 pm, the center of the truck, between cab and rear bed, is sunken, it looks like the body frame got bent. It’s bad. I call dealer and spoke to Mr. Arbi, he said there’s nothing he can do and it’s my problem. I’m not going to start arguing and just told him thank you and decide to report him. When I bought it, I was told it was on a minor accident, nothing major. I don’t think so. I’m no expert, and I can see the body frame, bent. This dealer got me upset, just thinking that I’m stuck with this problem, and now I need to figure out how to fix, is the body frame. Please, help me, advise, what can I do, since I finance this truck. I, can’t drive it, I need to tow. I wish I can send picture. Thank you, any information will be appreciated. Miles when I bought, approx. 75000+. Miles today 11/18/2021. 143764

The contact owns a 2017 Chevrolet Silverado 2500. The contact received a notification for NHTSA Campaign Number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The dealer had been notified about the recall; however, the contact was informed that parts were not yet available. The manufacturer had been notified of the recall. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts are not available.

I recently began getting “service trailer brakes” on my screen. This only occurs when towing trailers and not a single trailer. These trailer do not cause the alarm on similar vehicles either. I took it to the shop who didn’t look at my vehicle for a week. During this time my cell booster was plugged in the whole time, which drained the battery. The tech called and said it was a low voltage issue. I told him to disconnect the cell booster and charge the battery. He did and no more low voltage. Then he stated that there was no problem with the trailer brakes. I asked how that system was tested and he said they didn’t ave a way to test it. Hmmm. There are number of these complaints all over the internet with the same “code” and GM is not able to, and unwilling to diagnose it and correct it.

The contact owns a 2017 Chevrolet Silverado 2500. The contact received notification of NHTSA campaign number: 21V496000 (Equipment) however, the part to do the recall repair was unavailable. The vehicle was taken to the local dealer who stated that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. Vin tool confirms parts are not available.

TL* THE CONTACT OWNS A 2017 CHEVROLET SILVERADO 2500. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30-35 MPH, THE VEHICLE FAILED TO SHIFT GEARS CORRECTLY. THE VEHICLE WAS TAKEN TO SHERRELL CHEVROLET INC; (2258 N 1ST ST, HERMISTON, OR 97838, (541) 567-6487) WHERE THE MECHANIC CLEANED THE TRANSMISSION SENSOR AND THE FUEL INJECTORS HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER TO BE DIAGNOSED. THE MECHANIC STATED THAT THE VEHICLE NEEDED TO BE SEEN BY A SPECIALIST FROM CHEVROLET. THE CONTACT STATED THAT THE DEALER REASSEMBLED THE TRANSMISSION HOWEVER, THE TRANSMISSION FAILURE WORSENED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 28,044 AND WAS UNDER ALL NEW WARRANTIES .*DT Consumer contacted Chevy Customer Assistance and case number [XXX] was issued and case worker Dalea, phone number 866-790-5600 on 8/18/20. Consumer contacted another dealer and was told the same thing transmission needs to replaced. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).”

I WAS STOPPED AT A STOPLIGHT, WHEN THE LIGHT TURNED GREEN, I LET OFF THE BRAKE AND THE TRUCK TOOK OFF AT FULL THROTTLE. I NEVER EVEN HAD TIME TO TOUCH THE GAS PEDAL, IT WENT FROM 0 TO 60 IN LESS THAN 1/2 A BLOCK. I THOUGHT IT MAY HAVE BEEN A CRUISE CONTROL ISSUE AND TRIED SEVERAL TIMES TO TURN IT OFF, BUT DIDN'T SLOW DOWN ONE BIT. WHEN WE GOT OUT OF TOWN, I LET OFF THE BRAKES AND IT CONTINUED TO GAIN SPEED UNTIL WE HIT 75 MPH. I AGAIN ENGAGED THE BRAKES, TURNED A CORNER TO GET OFF THE ROAD, AND WHEN I TURNED, THE TRUCK WENT BACK TO NORMAL. IT WAS LIKE A SWITCH WAS TURNED OFF. THE ENTIRE INCIDENT LASTED ABOUT 5 MINUTES, BUT IF WE HAD SNOW OR ICE ON THE ROAD AS IS USUAL THIS TIME OF YEAR, IT SURELY WOULD HAVE RESULTED IN A SERIOUS ACCIDENT.

II TOOK MY 2017 1500 SILVERADO I PURCHASED 11/2020 THAT HAD ABOUT 9500 MILES TO THE CHEVY SERVICE CENTER AND STATED WHILE DRIVING MY VEHICLE WHEN COMING TO A STOP DURING THE 2-1 DOWNSHIFTING OF THE TRANSMISSION A VERY LOUD CLUNKING NOISE AND AT THE SAME TIME IT FEELS LIKE SOMETHING HIT THE REAR OF THE VEHICLE. UPON STARTING FROM A STOP SIGN OR STOP LIGHT THE 1-2 SHIFTING OF THE TRANSMISSION MAKES THE SAME LOUD CLUCKING NOISE AND IT FEELS LIKE SOMETHING HIT THE VEHICLE WAS IN THE REAR AGAIN. THE CHEVY SERVICE PERSON STATED THAT IN THE VEHICLES HISTORY, THE PRIOR OWNER HAD THE FACTORY UPDATE AND REPROGRAM THE TRANSMISSION TO TRY TO CORRECT MY CURRENT ISSUES. I THEN LEFT THE DEALERSHIP WITH THE SAME ISSUES PRIOR TO MY VISIT. ON 7/21/2020 I WAS HAVING MY VEHICLE SERVICED FOR A FACTORY RECALL FOR THE REAR WIDOW DEFROST. I STATED AGAIN TO THE CHEVY SERVICE ABOUT MY CONTINUED TRANSMISSION DRIVELINE CLUNKING ISSUES. ACCORDING TO MY SERVICE PAPERWORK THE SEVICE TECH STATED THE TRANSMISSION IS OPERATING AS NORMAL, BUT ATTACHED TO MY SERVICE PAPERWORK STATING BULLETIN #PIT5161G NORMAL CHARACTERISTIC-BUMP FEEL OR CLUNK NOISE AFTER A STOP {AFFECTING GMC CHEVY YEARS 2007-2020 AND ALSO UP DATED # BULLETIN #99-04-002K INFORMATION ON DRIVELINE CLUNK {OCT 29 2019}. TO DATE 9/17/2020 I AM STILL HAVING THE SAME DRIVING ISSUES.

TRUCK HAD 29599 MILES WHEN THE ENGINE BLOCK HEATER CORD WAS REPLACED UNDER RECALL. SINCE THEN I HAVE HAD THE LOW COOLANT WARNING COME UP 5 DIFFERENT TIMES. EACH TIME IT HAS COME UP I HAVE TOPPED OFF THE COOLANT. AFTER TOPPING OFF THE TIME BETWEEN SUBSEQUENT TOP OFFS VARIES BUT THERE IS AN ISSUE THAT IS CAUSING THE COOLANT TO GET LOW.