NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
368 reports54,000 miles · Aug 13, 2014
Service Brakes
I WAS DRIVING AND WENT TO STOP THE BRAKE PEDAL WENT TO THE FLOOR. I PUT THE SHIFTER INTO LOW 1 AND HIT THE EMERGENCY BRAKE TO COME TO A STOP JUST SHORT OF HITTING THE HONDA CIVIC IN FRONT OF ME WITH THE BABY IN THE BACK SEAT. I PUT MY HAZARDS LIGHTS ON AND CHECKED THE TRUCK. UNDER THE BED WAS WET WITH BRAKE FLUID. THE BRAKE LI…
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I WAS DRIVING AND WENT TO STOP THE BRAKE PEDAL WENT TO THE FLOOR. I PUT THE SHIFTER INTO LOW 1 AND HIT THE EMERGENCY BRAKE TO COME TO A STOP JUST SHORT OF HITTING THE HONDA CIVIC IN FRONT OF ME WITH THE BABY IN THE BACK SEAT. I PUT MY HAZARDS LIGHTS ON AND CHECKED THE TRUCK. UNDER THE BED WAS WET WITH BRAKE FLUID. THE BRAKE LINE WAS RUSTED THROUGH AND IS SNAPPED LETTING ALL OF THE FLUID OUT. SO, NO BRAKES! *TR
NHTSA ODI #10621947
103,300 miles · Aug 10, 2014
Service Brakes
I WAS PLANNING ON HEADING UP TO THE MOUNTAINS TO MY CABIN TODAY (8/10/2014). I STOPPED FOR DIESEL AT KING'S QUICK STOP, ABOUT 3 BLOCKS FROM MY HOUSE. AFTER I FILLED UP, I PUT IT IN DRIVE AND THE BRAKES FAILED COMPLETELY. BY THE GRACE OF GOD I WAS ONLY GOING 5 MPH IN THE GAS STATION PARKING LOT OR I COULD HAVE EASILY HIT CARS…
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I WAS PLANNING ON HEADING UP TO THE MOUNTAINS TO MY CABIN TODAY (8/10/2014). I STOPPED FOR DIESEL AT KING'S QUICK STOP, ABOUT 3 BLOCKS FROM MY HOUSE. AFTER I FILLED UP, I PUT IT IN DRIVE AND THE BRAKES FAILED COMPLETELY. BY THE GRACE OF GOD I WAS ONLY GOING 5 MPH IN THE GAS STATION PARKING LOT OR I COULD HAVE EASILY HIT CARS OR PEDESTRIANS CAUSING INJURY OR LOSS OF LIFE. I DROVE HOME USING THE EMERGENCY BRAKE WHICH IS NOT IN A GREAT PLACE FOR EMERGENCY STOPPING. AFTER ARRIVING HOME I TOOK A LOOK AND DISCOVERED THAT THE BRAKE LINES IN ONE PARTICULAR SECTION WERE COMPLETELY CORRODED AND ONE OF THEM HAD BURST. THIS IS A VEHICLE THAT I FREQUENTLY DRIVE TO THE MOUNTAINS AND I CANNOT FATHOM HOW THIS COULD HAPPEN ON ANY TRUCK, LET ALONE A HEAVY DUTY TRUCK. NO WARNING LIGHT CAME OUT TO INFORM ME THAT MY BRAKE PRESSURE WAS LOW ALTHOUGH I FIGURED THAT OUT QUICKLY WHEN MY FOOT WENT ALL THE WAY TO THE FLOOR. AFTER DIAGNOSING THE PROBLEM, I DID SOME SEARCHING ON THE WEB AND DISCOVERED THIS IS A COMMON PROBLEM IN THE SALT BELT STATES. BUT I LIVE IN NORTH CAROLINA SO THIS IS QUITE A SURPRISE. I WILL BE SCHEDULING REPAIRS TOMORROW BUT MY UNDERSTANDING IS THAT GM IS NOT ASSISTING IN ANY WAY AND THAT THE REPAIRS CAN RUN UP TO $2000. I'VE OWNED 20 CARS IN MY LIFETIME, MANY WITH EXCESSIVE MILEAGE AND HAVE NEVER HAD BRAKES FAIL BEFORE. SO THIS IS QUITE UNSETTLING AND CLEARLY GM HAS A FAULTY AND DANGEROUS DESIGN HERE. *TR
NHTSA ODI #10621258
105,000 miles · Aug 5, 2014
Service Brakes
PULLING BOAT TRAILER UP OUT OF THE BOAT RAMP AND BRAKE PEDDLE WENT TO THE FLOOR AND LEAKED OUT ALL THE FLUID HAD IT TOWED TO GARAGE AND FOUND BRAKE LINE HAD RUSTED THROUGH ON ONE OF THE 4 OTHERS WERE IN BAD SHAPE LUCKY I WASN'T TOWING THE BOAT DOWN THE HIGHWAY AND HAD TO STOP I COULD HAVE KILLED SOMEONE OR MYSELF GM NEEDS TO AD…
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PULLING BOAT TRAILER UP OUT OF THE BOAT RAMP AND BRAKE PEDDLE WENT TO THE FLOOR AND LEAKED OUT ALL THE FLUID HAD IT TOWED TO GARAGE AND FOUND BRAKE LINE HAD RUSTED THROUGH ON ONE OF THE 4 OTHERS WERE IN BAD SHAPE LUCKY I WASN'T TOWING THE BOAT DOWN THE HIGHWAY AND HAD TO STOP I COULD HAVE KILLED SOMEONE OR MYSELF GM NEEDS TO ADDRESS THIS PROBLEM NOW I HEAR THERE HAS BEEN A LOT OF COMPLAINTS. *TR
NHTSA ODI #10619091
50,000 miles · Jul 28, 2014
Electrical System
ONE BY ONE, THE GAUGES ON THE DASH HAVE STOPPED WORKING, STARTING WITH THE ENGINE TEMPERATURE GAUGE. THEN THE FUEL LEVEL GAUGE, SPEEDOMETER, TACHOMETER, OIL PRESSURE, AND FINALLY THE TRANSMISSION TEMPERATURE GAUGE ALL WENT OUT, LEAVING ONLY THE BATTERY VOLTAGE METER WORKING CORRECTLY. I KNOW AT LEAST THREE OTHER PEOPLE LIVING W…
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ONE BY ONE, THE GAUGES ON THE DASH HAVE STOPPED WORKING, STARTING WITH THE ENGINE TEMPERATURE GAUGE. THEN THE FUEL LEVEL GAUGE, SPEEDOMETER, TACHOMETER, OIL PRESSURE, AND FINALLY THE TRANSMISSION TEMPERATURE GAUGE ALL WENT OUT, LEAVING ONLY THE BATTERY VOLTAGE METER WORKING CORRECTLY. I KNOW AT LEAST THREE OTHER PEOPLE LIVING WITHIN 20 MILES OF MY HOUSE THAT HAVE ALSO HAD THIS PROBLEM WITH THEIR 2004 SILVERADOS. *JS
NHTSA ODI #10616917
111,104 miles · Jul 22, 2014
Service Brakes
WHILE DRIVING UNDER GOOD CONDITIONS, SUNNY, DRY ROAD SURFACE, APPROXIMATELY 65 DEGREES, ASPHALT CONDITIONS EXCELLENT, NOT IN TRAFFIC, NO CARS IN FRONT OF ME, NO CARS BEHIND, THE TRUCK WAS EMPTY AND HAD ONLY ONE PERSON, THE DRIVER. I STARTED TO SLOW FOR AN INTERSECTION AND THE BRAKES DID NOT RESPOND. THE PEDAL WENT ALL THE WAY TO…
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WHILE DRIVING UNDER GOOD CONDITIONS, SUNNY, DRY ROAD SURFACE, APPROXIMATELY 65 DEGREES, ASPHALT CONDITIONS EXCELLENT, NOT IN TRAFFIC, NO CARS IN FRONT OF ME, NO CARS BEHIND, THE TRUCK WAS EMPTY AND HAD ONLY ONE PERSON, THE DRIVER. I STARTED TO SLOW FOR AN INTERSECTION AND THE BRAKES DID NOT RESPOND. THE PEDAL WENT ALL THE WAY TO THE FLOOR. I WAS AT LEAST 400 FT FROM A TRAFFIC LIGHT EQUIPPED INTERSECTION AT THE TIME. I WAS ABLE TO DOWN SHIFT. THE TRUCK IS EQUIPPED WITH SOME VERY LOW GEARING FOR TOWING AND BY SHIFTING DOWN THROUGH THE GEARS I WAS ABLE TO STOP BEFORE THE INTERSECTION. THE BRAKES HAD VERY LITTLE STOPPING POWER LEFT. THERE WAS NO INDICATOR THAT I WAS LOSING BRAKE FLUID PRESSURE. HOWEVER HAD I BEEN ON A HIGHWAY, THE TRUCK FULLY LOADED, IN HEAVY TRAFFIC OR ON A BIG HILL THIS COULD HAVE TURNED OUT MUCH WORSE. REVIEWING THE BRAKE LINES YOU COULD SEE THAT THEY WERE UNIFORMLY CORRODED ON ALL EXPOSED LINES.THE CORROSION IS HEAVY AND IT MAKES IT DIFFICULT TO DETERMINE THE SURFACE CONDITION OF THE BRAKE LINE. A LEAK HAD DEVELOPED AT A BEND, IN THE LINE, JUST UNDER THE MASTER BRAKE CYLINDER. YOU REALLY CANNOT SEE THE LEAK DUE TO THE SURFACE CONDITION. YOU KNOW IT IS THERE DUE TO THE VISUALLY SEEING THE BRAKE FLUID SPURTING OUT. ALL OF THE BRAKE LINES ON THE FRONT END OF THE TRUCK MUST BE REPLACED AND DUE TO WHAT I WOULD CONSIDER DEFECTIVE BRAKE LINE MATERIAL I WILL HAVE ALL OF THE LINES REPLACED. I STATE THAT I FEEL THEY ARE DEFECTIVE OR OF EXTREMELY INFERIOR QUALITY DO THE FACT THAT OTHER LINES IN THE TRUCK SHOW NO CORROSION AT ALL, SUCH AS THE AC LINES, THE LOWER TRANSMISSION LINES, LOWER GAS LINE, THESE WHILE TARNISHED ARE NOT CORRODING. THIS IS THE FIRST FAILURE OF THIS TYPE ON THE TRUCK. PREVIOUSLY I HAD AN EXHAUST GASKET BREAK AND THE ALTERNATOR FAIL ALL OTHER WORK HAS BEEN MAINTENANCE TYPE WORK SUCH AS OIL CHANGES. I PURCHASED THE TRUCK NEW. *TR
NHTSA ODI #10615210
78,500 miles · Jul 19, 2014
Service Brakes
A BADLY RUSTED BRAKE LINE BURST WHILE I WAS STOPPING FOR A STOP SIGN. I MANAGED TO STOP THE VEHICLE WITHOUT INCIDENT AND GET IT HOME, BUT UPON INSPECTION, I FOUND THAT ALL OF THE METALLIC BRAKE LINES WHICH RUN TO THE REAR OF THE VEHICLE ARE RUSTED TO SOME DEGREE. THE LINE WHICH BURST RUNS ALONG THE FRAME IN THE VICINITY OF T…
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A BADLY RUSTED BRAKE LINE BURST WHILE I WAS STOPPING FOR A STOP SIGN. I MANAGED TO STOP THE VEHICLE WITHOUT INCIDENT AND GET IT HOME, BUT UPON INSPECTION, I FOUND THAT ALL OF THE METALLIC BRAKE LINES WHICH RUN TO THE REAR OF THE VEHICLE ARE RUSTED TO SOME DEGREE. THE LINE WHICH BURST RUNS ALONG THE FRAME IN THE VICINITY OF THE GAS TANK. I OWN A 1971 JEEP COMMANDO WHICH STILL HAS ITS ORIGINAL METALLIC BRAKE LINES, AND THEY ARE NOT THE LEAST BIT RUSTY. IT IS DISTURBING TO ME THAT A MODERN VEHICLE WOULD BE CONSTRUCTED WITH MATERIALS INFERIOR TO THOSE USED MORE THAN 40 YEARS AGO. *TR
NHTSA ODI #10614711
125,962 miles · Jul 16, 2014
Service Brakes
BRAKE LINES RUSTED THROUGH LEAKING ALL BRAKE FLUID WHILE TRAVELING 65+ ON THE NEW JERSEY TURNPIKE. I AM MAKING THIS REPORT TO CONFIRM BRAKE PROBLEMS ON 2004 SUBURBANS AS WAS RECENTLY REPORTED IN THE NEW YORK TIMES. COST TO REPAIR WAS IN EXCESS OF $1000. GENERAL MOTORS SHOULD SERIOUSLY CONSIDER A RECALL AND POSSIBLY CONSIDER USU…
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BRAKE LINES RUSTED THROUGH LEAKING ALL BRAKE FLUID WHILE TRAVELING 65+ ON THE NEW JERSEY TURNPIKE. I AM MAKING THIS REPORT TO CONFIRM BRAKE PROBLEMS ON 2004 SUBURBANS AS WAS RECENTLY REPORTED IN THE NEW YORK TIMES. COST TO REPAIR WAS IN EXCESS OF $1000. GENERAL MOTORS SHOULD SERIOUSLY CONSIDER A RECALL AND POSSIBLY CONSIDER USUALLY STAINLESS STEEL TUBING FOR THE BRAKE LINES! *TR
NHTSA ODI #10611065
143,005 miles · Jul 14, 2014
Service Brakes, HydraulicUnknown Or Other
DRIVING A 2004 CHEVROLET 2500HD 4X4 6 LITER CREW CAB WITH 143005 MILES. TRAVELING AT 55 MPH AS I APPROACHED MY TURN ONTO A SIDE STREET AT APPROXIMATELY 100 YARDS OUT I APPLIED BRAKES TO REDUCE SPEED TO 15/20 MPH TO MAKE 90 DEGREE DOWNHILL RIGHT TURN. I EXPERIENCED A VERY SPONGY BRAKE FOR A COUPLE OF SECONDS FOLLOWED BY THE BRAKE…
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DRIVING A 2004 CHEVROLET 2500HD 4X4 6 LITER CREW CAB WITH 143005 MILES. TRAVELING AT 55 MPH AS I APPROACHED MY TURN ONTO A SIDE STREET AT APPROXIMATELY 100 YARDS OUT I APPLIED BRAKES TO REDUCE SPEED TO 15/20 MPH TO MAKE 90 DEGREE DOWNHILL RIGHT TURN. I EXPERIENCED A VERY SPONGY BRAKE FOR A COUPLE OF SECONDS FOLLOWED BY THE BRAKE PEDAL GOING COMPLETELY TO FLOOR. I PUMPED BRAKES SEVERAL MORE TIMES WITH THE SAME BRAKE PEDAL RESPONSE AND ZERO BRAKING. MY SPEED HAD ONLY DROPPED TO ABOUT 40 MPH, TOO FAST TO NEGOTIATE MY TURN. I CONTINUED ON THE HWY TO THE NEXT STREET USING MY PARKING BRAKE AND DOWN SHIFTING. SAFELY PARKED, I GOT OUT OF TRUCK AND NOTICED A LARGE AMOUNT OF FLUID WAS RUNNING ON THE GROUND, DRIVERS SIDE FORWARD PART OF CAB, RESULTING IN A COMPLETE LOSS OF BRAKES. MY LEFT FRONT STEEL BRAKE LINE LOCATED ON TOP OF FRAME UNDER DRIVER SIDE AT FIREWALL HAD BURST. ALL 4 BRAKE LINES IN THAT 4" LONG AREA WERE BADLY RUSTED. REMOVED ALL THE BRAKE LINES AND THAT APPEARS TO BE THE HEAVIEST AREA OF HEAVY RUST.
NHTSA ODI #10614431
116,547 miles · Jul 13, 2014
Service Brakes
I WAS LEAVING MY HOME TO DO AN ERRAND, WHILE NEARING AN INTERSECTION I APPLIED PRESSURE TO THE BRAKE PEDAL WHEN IT DROPPED TO THE FLOOR . I HAD TO APPLY SERIOUS PRESSURE TO GET IT SLOWED ENOUGH TO TURN AROUND TO HEAD UPHILL TOWARDS HOME. NOTICE I SAID SLOW DOWN, NOT STOP. HAD I GONE SECONDS FURTHER I WOULD HAVE BEEN IN FAR WORS…
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I WAS LEAVING MY HOME TO DO AN ERRAND, WHILE NEARING AN INTERSECTION I APPLIED PRESSURE TO THE BRAKE PEDAL WHEN IT DROPPED TO THE FLOOR . I HAD TO APPLY SERIOUS PRESSURE TO GET IT SLOWED ENOUGH TO TURN AROUND TO HEAD UPHILL TOWARDS HOME. NOTICE I SAID SLOW DOWN, NOT STOP. HAD I GONE SECONDS FURTHER I WOULD HAVE BEEN IN FAR WORSE SHAPE AS THERE IS A STEEP DECLINE FOR ABOUT 3/4S OF A MILE JUST PAST THE INTERSECTION WHERE THE LINE GAVE OUT. I HAVE HAD BRAKE LINES GO BAD BEFORE IN OTHER VEHICLES BUT WAS ALWAYS ABLE TO STOP THE VEHICLE WITHIN A REASONABLE DISTANCE. I THINK IF I HAD BEEN ON A MAIN ROAD WITH TRAFFIC AND A GENERALLY FASTER SPEED ALLOWANCE THERE WOULD HAVE BEEN AN ACCIDENT. SOMETHING SHOULD BE DONE TO BETTER SUPPLY THE USE OF FRONT BRAKES WHEN THE REAR BRAKES FAIL AND VICE VERSA. *TR
NHTSA ODI #10610120
52,000 miles · Jul 6, 2014
Engine
IN WYOMING, TRAVELING I90 TO HYW 16 MOUNTAIN PASS...7 PER CENT GRADE....AFTER TWO MILES ENGINE OVERHEATED AND HAD TO PULL OVER TO LET ENGINE COOL DOWN...HAD TO TAKE ANOTHER ROUTE TO BYPASS MOUNTAIN. GOOGLED DURAMAX OVERHEATING AND FOUND THIS WAS A VERY COMMON PROBLEM ON THE 2004 DURAMAX DIESEL..DESIGN PROBLEM PREVENTED ADEQUA…
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IN WYOMING, TRAVELING I90 TO HYW 16 MOUNTAIN PASS...7 PER CENT GRADE....AFTER TWO MILES ENGINE OVERHEATED AND HAD TO PULL OVER TO LET ENGINE COOL DOWN...HAD TO TAKE ANOTHER ROUTE TO BYPASS MOUNTAIN. GOOGLED DURAMAX OVERHEATING AND FOUND THIS WAS A VERY COMMON PROBLEM ON THE 2004 DURAMAX DIESEL..DESIGN PROBLEM PREVENTED ADEQUATE AIR FROM ENTERING ENGINE...SHOULD HAVE BEEN A RECALL OR AT LEAST GM SHOULD HAVE OFFERED A SOLUTION... *JS
NHTSA ODI #10608421