2004 Chevrolet Silverado 2500

TL*THE CONTACT OWNS A 2004 CHEVROLET SILVERADO 2500. WHEN TURNING THE VEHICLE, THE CONTACT HEARD A LOUD BANGING NOISE COMING FROM THE STEERING COLUMN AS IF IT WERE LOOSE. THE DEALER STATED THAT THE STEERING ROD NEEDED TO BE REPLACED. HE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED. HE CALLED THE MANUFACTURER AND IS AWAITING A RESPONSE. THE FAILURE MILEAGE WAS 48,500 AND CURRENT MILEAGE WAS 49,000. UPDATED 11/25/08. *LJ THE STEERING SHAFT WAS REPALCED. UPDATED 11/25/08. *JB

MY 2004 CHEVY 2500 INSTRUMENT CLUSTER HAS ISSUES. ON 12-24-07 ON A FAMILY CHRISTMAS TRIP MY SPEEDOMETER STOPPED WORKING. I RECEIVED A LETTER FROM CHEVROLET EXPLAINING THAT THEY WOULD COVER THIS ISSUE FOR 7 YEARS OR 70,000 MILES. IT SEEMS TO ME IF THEY KNOW THIS IS AN ISSUE WHY THERE IS NO RECALL FOR THIS. AFTER MANY DAYS OF CALLS TO CHEVROLET CUSTOMER SERVICE THEY TELL ME THAT THIS IS NOT A SAFETY CONCERN AND THAT THERE WOULD BE NO RECALL ISSUED. NOW I ASK HOW CAN THIS NOT BE A SAFETY CONCERN NOT KNOWING THE SPEED YOU ARE GOING? THE NEXT ISSUE I HAVE THAT I ALSO FEEL IS A SAFETY CONCERN IS THE INTERMEDIATE STEERING LINK. THIS AGAIN HAS SLACK AND RATTLES. ONCE AGAIN CHEVROLET STATES THIS IS NOT A SAFETY CONCERN BUT HOW CAN YOU SAY THAT A PART OF THE STEERING ASSY. IS NOT CONSIDERED A SAFETY ITEM? *TR

I AM EXPERIENCING THE STEERING CLUNK THAT IS ASSOCIATED WITH CHEVROLET'S TRUCKS. UPON TURNING IT IN IN FOR SERVICE I WAS TOLD THAT IT WOULD COST $280 TO FIX IT. I ONLY DRIVE MY TRUCK APPROX 6K MILES PER YEAR UNDER VERY LIGHT DUTY. IT IS UNACCEPTABLE FOR A HEAVY DUTY VEHICLE THAT WEARS OUT FROM VERY LITTLE LIGHT USE TO BE SOLD LIKE THIS. THE TRUCK HAS 27,700 MILES NOW AND STARTED HAVING THE PROBLEM AT APPROX 18K MILES. I CAN ONLY ASSUME THAT THIS MEANS I WILL HAVE TO PAY ABOUT $300 EVERY 18K MILES TO FIX A DEFECTIVE, POORLY ENGINEERED PRODUCT. IS THIS PART GOING TO FAIL AT SOME POINT AND CAUSE A LOSS OF STEERING CONTROL? *TR

AFTER HAVING THE INTERMEDIATE STEERING SHAFT REPLACED TWICE BECAUSE OF STEERING CLUNK, THE 3RD REPLACEMENT WAS A NEWLY DESIGNED SHAFT, AND THE PROBLEM WAS WORSE AFTER THE REPLACEMENT. WHEN I TOOK IT BACK TO THE DEALER, THEY SAID NOW THE STEERING COLUMN NEEDED TO BE REPLACED BECAUSE A BEARING HAD GONE BAD, AND WON'T COVER IT BECAUSE I'M OUT OF WARRANTY, EVEN THOUGH THE INTERMEDIATE SHAFT PROBLEM WAS COVERED UNDER WARRANTY. I WAS TOLD THERE WAS NO WAY THE IS PROBLEM CAUSED THE COLUMN BEARING TO GO OUT. I HAD A PREVIOUS TRUCK WHICH GM REPLACED THE INTERMEDIATE SHAFT ON 4 TIMES IN LESS THAN 4 YEARS, AND AFTER DOING A LITTLE RESEARCH ON THE WEB, FOUND MANY SITES AND FORUMS WHERE OWNERS DISCUSS THE VERY SAME ISSUE WITH THE NEWLY DESIGNED SHAFT MAKING THE PROBLEM WORSE. I THINK GM NEEDS TO BUCK UP AND ADMIT THEY HAVE AN ISSUE WITH THEIR STEERING DESIGN, AND REPLACE THE PARTS NEEDED TO MAKE IT RIGHT AT NO CHARGE TO THE CUSTOMER. *TR

(1) I WAS IN A TIGHT TURN. I HAD JUST HAULED 2 TONS OF FEED FROM A FEED MILL 30 MILES AWAY. (2) THE POWER STEERING AND BRAKES BOTH STOPPED WORKING SUDDENLY AND WITH NO WARNING. I HAD NO CONTROL OVER MY VEHICLE AND HAD TO RUN INTO A FENCE POST TO STOP IT. HAD IT HAPPENED A FEW MINUTES EARLIER WHILE I WAS ON A HIGHWAY, SOMEONE COULD HAVE BEEN SERIOUSLY INJURED OR KILLED. THE TRUCK WAS COMPLETELY UNCONTROLLABLE. (3 VEHICLE WAS TOWED TO DEALER. AFTER TWO DAYS OF TESTING, NO SOLUTION HAS BEEN FOUND. *NM

PURCHASED THE VEHICLE, 2 MONTHS LATER A NOISE EMANATED FROM THE ENGINE COMPARTMENT. I FOUND THE POWER STEERING PUMP TO BE VOID OF FLUID. I ADDED THE PROPER FLUID. IMMEDIATELY A LEAK OCCURRED FROM THE BRAKE HYDRAULIC BOOST. I RESEARCHED YOUR DATA AND YOUR INFORMATION INDICATED THAT A SAFETY RECALL EXISTS FOR THE BRAKE BOOST (#04V043000 AND #04V045000). THE DEALER REFUSES TO FIX THIS ISSUE UNLESS I PAY THE $1000.00 TO FIX IT. THEY SAY THAT NO RECALL EXISTS FOR MY VEHICLE. WHAT IS CORRECT? IN ADDITION, YOUR DATA ALSO SHOWS THE 2 OTHER SAFETY RECALLS FOR MY VEHICLE WHICH THEY AGREED THAT DID APPLY AND ARE COMPLIED WITH. WHO/WHAT IS RIGHT? *JB