2002 Chevrolet S10

CHUCK HUTTON CHEVROLET SERVICE -CHARGED 05CVZ BRAKES/ 88911428 STEER/SUP PARTS $219.24 LABOR $366.66/F JOINT KIT/STEERING IDLER ARM 88911297 PART: $97.99 LABOR: $366.66/ 19297307 F-(S)ARM PARTS: $42.89 LABOR: $331.30 ON SEPT 15, 2020, SERVICE CONSULTANT ADVISED CUSTOMER THAT IT WOULD TAKE 7 DAYS FOR HER PARTS TO ARRIVE AT CHUCK HUTTON PARTS DEPARTMENT. CUSTOMER CALLED ON SEPT 24, 2020. SERVICE CONSULTANT ADVISED, SHE WAS STILL WAITING ON THE DELIVERY OF THE PARTS. CUSTOMER SPOKE WITH SERVICE CONSULTANT ON OCTOBER 1, 2020. CUSTOMER WAS ADVISED AGAIN BY SERVICE CONSULTANT THAT SHE IS STILL WAITING ON THE PARTS. HUNG UP PHONE AND CALLED CUSTOMER BACK WITHIN 5 MINUTES, AND SAID HER PARTS WAS HERE, HER VEHICLE WILL BE READY BY 4:30PM THE 1ST. I KNEW THAT WAS IMPOSSIBLE. SO, I WENT IN ON OCTOBER 2, 2020 BETWEEN 4:30PM-5:00PM. I PAID MY TICKET PRICE OF $1,912.81 WITH A CREDIT CARD. TWENTY MINUTES LATER, I WAS TOLD MY VEHICLE WOULDN'T START. MY VEHICLE IS STILL THERE. MY CREDIT CARD WAS BILLED THE TICKET PRICE. THIS IS A VERY BAD CUSTOMER EXPERIENCE WITH CHUCK HUTTON SERVICE CONSULTANT (GREEDY COMMISSION) UPON INSPECTION FOUND BALL JOINTS WORN AND COMING APART/THE STEERING IDLER ARM WAS WORN AT THE JOINTS. THE STEERING PITMAN ARM WAS WORN AT THE JOINT. INSPECTED THE STEERING SYSTEM AND ADVISED. REPLACED THE STEERING PITMAN ARM AND LUBE CHASSIS. PRICE GOUGING ON LABOR $1190.40/ INVOICE #2551188 VEHICLE ENTERED SERVICE AREA ON SEPT 15, 2020. SERVICE CONSULTANT ADVISED THE CUSTOMER, HER CAR WAS READY FOR PICK UP ON SEPT 2. WHEN CUSTOMER ARRIVED, SHE PAID FOR REPAIRS, CUSTOMER WAS ADVISED 30 MINUTES LATER, HER VEHICLE WOULD NOT START. CUSTOMER TOOK HER VEHICLE IN FOR A ROUTINE EXCHANGE COOLANT 36 PART FLUSH ,$169.95/ REPLACED RESERVOIR $100.52 LABOR: $65.48 MAINTENANCE CHECK $65.48(?)

I HAVE A 2002 CHEVROLET S10 ZR2. IT HAS HAD MANY PROBLEMS IN THE FRONT END, IT WAS EVENTUALLY DISCOVERED TO HAVE NUMEROUS CRACKS AND BROKEN WELDS, MOSTLY ON THE RIGHT SIDE. AT THIS POINT GM HAS OFFERED A 70/30 SPLIT ON REPAIRS, WHICH WE RELUCTANTLY AGREED TO BECAUSE WE NEEDED THE VEHICLE REPAIRED. NOW THAT THE FRAME HAS BEEN HAPHAZARDLY REPAIRED BY A DIFFERENT DEALER, BECAUSE THE DEALER THAT WE PURCHASED IT FROM REFUSED TO LOOK AT IT, WE FEEL THAT IT IS STILL A SAFETY HAZARD AND WE ARE TRYING TO GET IT REPAIRED CORRECTLY. WE WANT PROPER REPAIRS FOR OUR VEHICLE, BUT ,TO ALSO ALERT OTHERS THAT THERE MAY BE PROBLEMS WITH THE ZR2 FRAMES. THE ORIGINAL FRAME IS STILL IN THE POSSESSION OF TURNPIKE CHEVROLET IN NITRO, WV. *JB

FRONT BEARING HUBS HAVE GONE BAD. THIS HAS HAPPEN ONLY 3,000 AFTER THE EXTENDED WARRANTY HAS EXPIRED AT 100,000. I HAD LOUD GRINDING AND VIBRATION IN FRONT AFTER I TOOK OFF WINTER AGGRESSIVE SNOW TIRES. THE SNOW TIRES HAVE MASKED THE PROBLEM AND THE VEHICLE WOULD HAVE BEEN SERVICED IF HEARD. TOOK IT TO DEALER TO HAVE THEM FIND PROBLEM. COMES BACK WITH BOTH HUBS NEED REPLACED AND UPPER AND LOWER BALL JOINTS WITH A TOTAL OF 1710.00 IN SERVICE. I FELT THAT GM SHOULD BE RESPONSIBLE. I CALLED GM AND DECLINED EVEN AFTER CONSULTING WITH DEALER. I FEEL THESE PARTS HAVE FAILED PRIOR TO WARRANTY BEING EXPIRED. *JB

1)FUEL GUAGE STUCK AT AROUND 1/4 OF A TANK WHEN 1/4 OR BELOW. HAD TO PUT VEHICLE INTO NEUTRAL TO GET ACCURATE READING. HAS RAN OUT OF GAS WHEN SHOWING 1/4 OF TANK. TAKEN TO DEALERSHIP - REPLACED FUEL LEVEL SENSOR. PROBLEM WAS NOT FIXED. TOOK BACK AGAIN AND OTHER ITEMS WERE REPLACED. SEEMS TO BE FIXED, BUT IT HAS ONLY BEEN 1 WEEK. 2)"POPPING" NOISE HEARD ON THE DRIVERS SIDE IN THE FRONT END. TOOK IN SAME TIME AS THE FIRST GASOLINE INCIDENT. REPLACED BALL JOINT AND GREASED FRONT END. SEEMED FINE UNTIL ABOUT 1 MONTH LATER AND THEN NOISE CAME BACK, ALONG WITH A VERY BAD "BOUNCING" IN THE FRONT END THAT MADE IT FEEL LIKE THE FRONT DRIVERS SIDE TIRE WAS COMMING OFF. TOOK BACK TO DEALERSHIP (SAME TIME AS SECOND GASOLINE VISIT) SAID THAT IT WAS THE "DESIGN OF THE VEHICLE" - BUT YET IT NEVER DID THIS UNTIL THEN. DEALERSHIP HAS BEEN VERY COOPERATIVE.

CONSUMER HAS BROUGHT VEHICLE BACK TO THE DEALERSHIP THREE TIMES FOR A CREAKING NOISE HEARD IN THE FRONT END. ALSO, CONSUMER COMPLAINED THAT WHEN TAKING FOOT OFF THROTTLE VEHICLE WILL NOT SLOW DOWN FOR A PERIOD OF TIME. WHEN DRIVING WITH THE AIR CONDITIONER ON, VEHICLE WILL NOT SLOW DOWN. VEHICLE OVERRUNS THE CRUISE CONTROL FROM 3 TO 6 MILES PER HOUR. *JG *JB *NLM. *AK