2017 Chevrolet Malibu

The center high mount stop lamp cause water to leak through onto the headliner of my vehicle and I found a special coverage adjustment for my specific, year ,make and model of my vehicle and this will be my second time paying Berger Chevrolet here in Grand Rapids mi for this repair that should be covered under this policy #[XXX] but dealership will not honor this even though this is my second time repairing this exact same issue with my specific vehicle but since it’s not tied to my VIN # the dealership will NOT HONOR please advise INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On March 18, 2024, I noticed that water began to enter the car when it was in the carwash. I opened a claim with the insurance company and an investigation was carried out that lasted approximately 3 months. On June 11, the body shop received my car to diagnose and provide a quote to the insurance company for the necessary repairs due to this water damage. The workshop considered it to be a problem in the upper rear brake light and mentioned that this is a Chevrolet recall on these cars. The insurance company called me and told me that I had to go directly to the dealer to have the necessary repairs made to my car that were caused by this water problem. However, I cannot find information about this recall online.

Water was leaking through the center high mount stop lamp and pooling into the spare tire well. Water was also soaking through the rear headliner. Condensation was building up inside the vehicle due to the pooled water and water soaked headliner. Condensation buildup inside the vehicle with numerous electrical components is not safe. The vehicle has been taken to the Galleria Chevrolet dealership in Dallas, Texas for repairs. Galleria Chevrolet failed to repair the issue even after giving them notice of the service bulletin [XXX] Center High Mount Stop Lamp Water Leak. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Chevrolet Malibu. The contact stated that water was leaking into the vehicle from the headliner by the rear third brake light. The dealer was contacted and notified of the failure, and the dealer stated that the warranty had expired on the vehicle. The vehicle was not repaired. The manufacturer was contacted but offered no assistance. The failure mileage was 92,000.

THE THIRD BRAKE LIGHT CRACKED IN THREE PLACES AND NOW WATER IS IN THE CAR AND TRUNK. I SAW SPECIAL COVERAGE FOR THE CAR JUST FOR THIS ISSUE BUT THE DEALERSHIP STATES IT ISNT COVERED FOR MY VIN.. ALSO, THERE IS A POPPING NOISE UNDER THE CAR WHEN I TAKE OFF, TURN CURVES, GET OUT OF THE CAR ETC. SEEMS TO BE BUSHINGS WEARING OUT AND IS A WELL KNOWN PROBLEM. AGAIN, MY CAR IS NOT COVERED.

I ALWAYS NOTICE A SMELL AND FOGGY WINDOWS AFTER RAINY DAYS ON MY STATIONARY VEHICLE BUT THOUGH LITTLE OF IT WE JUST GOT HIT BY HURRICANE LAURA WITH NO DAMAGE TO VEHICLE BUT LIGHT SCRATCHING AS I WAS GOING TO TAKE MY FAMILY OUT OF TOWN WHILE POWER RESTORATION EFFORTS STARTED I OPENED MY TRUCK (AS I RARELY USE IT)TO FIND MY SPARE TIRE COMPARTMENT COMPLETELY COVERED IN WATER AND MOLD GROWING IN THE INTERIOR I CALLED MY INSURANCE ABOUT IT BUT IT IS NOT COVERD UN INSURANCE AND WAS TOLD TO LOOK FOR RECALLS AS THIS VEHICLE HAS MANY ISSUES WITH THIS PROBLEM A PRESSURE TEST REVEALED WATER IS COMING IN FROM NO ALL COMPONENTS OF SPARE TIRE ARE RUSTED OR HAVE MOLD GROWING ON THEM AND ALL TRUCK INTERIOR IS FULL OF MOLD GROWTY