2014 Chevrolet Malibu

TL* THE CONTACT OWNS A 2014 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITH THE SERVICE STABILI-TRAC AND REDUCED ENGINE POWER WARNING MESSAGES DISPLAYED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE VVT (VARIABLE VALVE TIMING) SENSOR. THE MECHANIC RECOMMENDED THAT BOTH VVT (VARIABLE VALVE TIMING) SENSORS BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE CONTACT THEN TOOK THE VEHICLE TO SECOND INDEPENDENT MECHANIC WHO DIAGNOSED THE VEHICLE WITH AN ENGINE MISFIRE. THE VEHICLE WAS NOT REPAIRED. NEITHER THE DEALER NOR THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 107,000.

WHILE THE VEHICLE WAS IN MOTION IN JANUARY 2020, THE CHECK ENGINE LIGHT CAME ON. THE VEHICLE LOSES POWER WHILE DRIVING AND THEN ACCELERATES SUDDENLY WHICH IS A HAZARD. I TOOK THE VEHICLE TO THE DEALERSHIP AND I WAS TOLD THE FAULTY PART WAS GM# 12633613 ROCKER ARM CONTROL-SOLENOID VALVE. THE DEALERSHIP FRIENDLY CHEVROLET IN DALLAS, TX TOLD ME THEY COULD NOT FIX THE CAR BECAUSE THE DAMAGED PART WAS OBSOLETE. I HAVE BEEN IN CONTACT WITH CHEVROLET AND THEY GAVE ME A CASE #9-5872869989 BUT AS I TRY TO FOLLOW UP THEY DON'T ANSWER MY CALLS ANY MORE. CHEVROLET JUST GAVE ME SOME WEBSITES WHERE TO FIND THE PART, BUT NONE OF THE SITES HAS THE PART AND I CONTINUE DRIVING WITH THE CHECK ENGINE LIGHT ON AND AT RISK OF AN ACCIDENT. I HAVE NOT RECEIVED ANY SOLUTION FROM CHEVROLET AND THEY HAVE JUST SENT ME TO LOOK FOR THE PART IN THE AFTERMARKET OR JUNKYARDS. I HAVE WASTED COUNTLESS HOURS LOOKING FOR THE PART WITH NO SUCCESS. PLEASE HAVE THE MANUFACTURER RECALL THE VEHICLE OR START PRODUCING THE PART NUMBER AGAIN SO MY CAR CAN BE FIXED. I WONT BE ABLE TO PASS THE INSPECTION OR SELL THE CAR WITH THE CHECK ENGINE LIGHT ON. *TR

THE ENGINE VARIABLE TIMING OIL CONTROL VALVE IS MALFUNCTIONING AS I HAVE SEEN WITH THOUSANDS OF OTHERS ON THE INTERNET. GM IS NO LONGER MAKING THE PART. I WAS DRIVING MY CAR ON A HIGHWAY AND THE CHECK ENGINE LIGHT CAME ON. THE CAR DROVE NORMALLY, BUT WHEN I ATTEMPTED TO ACCELERATE TO MERGE ONTO ANOTHER HIGHWAY, THE CAR SEEMINGLY STOPPED ACCELERATING EVEN WITH MY FOOT ON THE GAS. THE CAR WAS STUCK WITH NO PROPULSION FOR A FEW SECONDS BEFORE I COULD ACCELERATE AGAIN. THE CAR NOW ONLY SLOWLY ACCELERATES, OR DIES IF I TRY TO ACCELERATE QUICKLY. MY FUEL ECONOMY HAS BEEN WORSE AND ACCORDING TO REPORTS THE EMISSIONS OF THE CAR ARE WORSE. NO ACTION IS BEING TAKEN BY GM TO FIX THIS ISSUE. *TR

REQUEST #282669 COMPLAINT15 APRIL, 2020 TRACKING # 11321107 THE FOLLOWING COMPLAINT REFERENCES MY 2014 CHEVY MALIBU, ECOTEC 2.5L DOHC ENGINE, VIN #[XXX]. PURCHASED 9/15/2014 FROM GEORGE HAHAS CHEVROLET IN WILDWOOD, FL. THE VEHICLE IS CURRENTLY UNDER EXTENDED WARRANTY WITH ~23,300 MILES ON IT. IN OCTOBER 2019, THE VEHICLE BEGAN RUNNING ROUGH AT 20-25 MILES PER HOUR (ODOMETER: ~21,000) AND THE VEHICLE ENGINE LIGHT TURNED ON. THE ENGINE GAS MILEAGE ALSO DECREASED. I TOOK IT IN FOR REPAIR AND WAS TOLD THAT THE ROCKER ARM VALVE NEEDED TO BE REPLACED (UNDER WARRANTY). IN ADDITION, THE ENGINE WOULD NEED TO BE CLEANED DUE TO THE EXCESSIVE CARBON BUILD UP DUE TO THE MALFUNCTIONING PART. THIS CLEAN-UP WAS NOT UNDER WARRANTY, EVEN THOUGH IT WAS CAUSED BY A DEFECTIVE WARRANTED PART. I WAS TOLD IT WAS SAFE TO DRIVE THE CAR UNTIL THE ENGINE LIGHT BEGAN TO FLASH. AT THAT POINT I WAS TO PULL TO THE SIDE OF THE ROAD AND HAVE THE VEHICLE TOWED AS IT WOULD NO LONGER BE DRIVABLE. THIS REPAIR WAS ATTEMPTED DURING THE GM WORKER STRIKE AND THE PART WAS NOT AVAILABLE. AFTER THE STRIKE, I WAS INFORMED THAT THE PART WAS NOT AVAILABLE FROM GM OR ANY AFTERMARKET MANUFACTURER. AFTER WAITING UNTIL THE END OF THE YEAR, I AGAIN CONTACTED NAHAS CHEVROLET AND WAS TOLD THAT THE PART WAS NOT AVAILABLE, AND GM HAD NO PLANS TO PRODUCE IT. FURTHER, A WARRANTED PART WAS NOT AVAILABLE FROM ANY MANUFACTURER. I WAS ALSO INFORMED THAT OVER 20 VEHICLES AT THIS SINGLE DEALERSHIP NEEDED THIS SAME PART. ON MARCH 2, 2020 I CONTACTED GM CONSUMER SERVICES (CASE # 9-5847264087). THEY INFORMED ME THAT THEY WERE INFORMED THAT GM HAD NO PLANS TO MAKE THIS PART AND KNEW OF NO AFTERMARKET MANUFACTURER WHO COULD SUPPLY A WARRANTED PART. THEY TOLD ME OF THREE UNWARRANTED MANUFACTURERS, BUT IF THE PART EVER CAUSED FURTHER DAMAGE TO THE VEHICLE, THE REPAIRS WOULD NOT BE UNDER WARRANTY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2014 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE DRIVING 20-25 MPH, THE VEHICLE HESITATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO GEORGE NAHAS CHEVROLET (4135 FL-44, WILDWOOD, FL 34785, (352) 504-4538) WHO INFORMED THEM THAT THE REPAIR FOR THE ROCKER ARM VALVE WAS COVERED UNDER WARRANTY, HOWEVER, THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE PARTS WERE NO LONGER BEING MANUFACTURED. THE CONTACT WAS ALSO INFORMED THAT A THIRD-PARTY PART WAS NOT COVERED UNDER WARRANTY. THE MANUFACTURER OPENED A CASE. THE APPROXIMATE FAILURE MILEAGE WAS 21,000.*DT*TP

I'VE BEEN HAVING ISSUE WITH MY CAR SLOWLY BUT SURELY. FIRST MY SOLENOID ROCKET WENT BAD AFTER A 1YR OF PURCHASING THE CAR THAT CAME WITH 40,000 MILES. A YEAR AFTER THAT I WAS RUNNING ERRANDS ONE DAY, PULLED OUT OF A STRIP MALL AND MY CAR STARTED LIGHTLY SHAKING FOR A MINUTE TIL IT CAME TO A STOP AND WOULDN'T START. IVE CALLED MY INSURANCE PROVIDER FOR ROAD ASSISTANCE AND GAS, THINKING I WAS LOW ON GAS THAN NORMAL THAT COULD BE THE PROBLEM. I'VE RECEIVED GAS THEN PROCEEDED TO STARTING MY IGNITION 3 TO 5 TIMES, IT NEVER CRANK AND ULTIMATELY THE KEY STOP SWITCHING AND I COULD ONLY TURN THE KEY TO ON POSITION NOT START. DISPLAYING ON MY DASH THE MESSAGE STEERING/POWER DRIVE WITH CARE! GOTTEN MY CAR TOWED TO MY PERSONAL MECHANIC, HE TOLD ME MY FUEL PUMPS WERE BAD BECAUSE OF SUBSTANTIAL AMOUNT OF WATER FOUND IN THE TANK SYSTEM, THAT I NEEDED TO PURCHASE TWO FUEL PUMPS AND 4 STARTERS FOR HIM TO COMPLETE THE JOB. NO LONGER THAN 5 TIL 6 MONTHS AFTER COMPLETION OF THE LAST REPAIR IM NOW EXPERIENCING PROBLEMS WHEN STARTING MY VEHICLE MY ENGINE LIGHT CAME ON, AGAIN A MESSAGE ON MY DASH DISPLAYING STEERING/POWER DRIVE WITH CARE! ONCE I SHIFTED MY GEAR IN DRIVE WHILE MY FOOT STILL ON THE BRAKES, THE LIGHT OF THE GEAR SWITCHES KEPT JUMPING BACK AND FORTH RAPIDLY AS IF THE GEARS WERE BEING SHIFTED MANUAL AND THE CAR MOVED LIKED IT WAS RESPONDING TO THE RAPID GEAR CHANGING AS WELL LUCKY I HAD MY FOOT ON THE BRAKES DURING THAT INCIDENT. WHILE DRIVING MY CAR SEEMED TO SWITCHED GEAR, IN MID DRIVE ON AN EXPRESS WAY WHICH CAUSED THE CAR TO SLOW DOWN INSTANTLY AS IF I PUMPED THE BRAKES. THAT HAPPENED FOR 30 SECS OR LESS THEN IT RESPONDED BACK TO THE INITIAL SHIFT IT WAS ORIGINALLY IN ON ITS OWN. AT TIMES MY CAR MOVES AND JERKS FORWARD WHEN I SHIFT MY CAR IN REVERSE. STILL ONGOING EVERY SO OFTEN MY CAR MOVES AND JERKS FORWARD MULTIPLE TIMES WHILE SHIFTING INTO GEAR TIL THIS DAY.