2015 Chevrolet Impala

MY CAR IS 2015 IMPALA LTZ AND I AM THE FIRST OWNER. ON THE MORNING OF JAN 08,2019, AT 8:00AM, I LEFT MY HOUSE AND DROVE ROUTE 77 NORTH BOUND TO FAIRLAWN. IT IS STILL RUSH HOUR AND MANY CARS WERE ON THE ROAD. AT THE DISTANCE ABOUT 10 MILES AWAY FROM MY HOUSE IN HIGH WAY OF 77, MY STEERING SUDDENLY BECAME VERY STIFF AND IT SEEMS IT WAS LOCKED. I WAS AT THE FAST LANE AT THAT MOMENT AND MY CAR WAS ABOUT 70 MILES/HR. THERE IS A CURVES AHEAD OF ME AND IT IS SO HARD FOR ME TO TURN THE STEERING WHEEL TO FOLLOW THE CURVES. SO I HAVE TO TURN ON THE EMERGENCY LIGHT ON, SLOW DOWN MY CAR AND TRIED TO STEER THE CAR TO THE EMERGENCY SHOULDER. IT WAS SO DANGEROUS BECAUSE I CAN NOT CONTROL THE CAR DIRECTION WELL AND SLOW DOWN THE CAR SPEED VERY FAST WITHOUT BUMPING INTO OTHER CARS. IT IS IN MOTION CONDITION IN HIGHWAY ROUTE 77 LOSING THE CONTROL FOR STEERING WHEEL. MY CAR WAS TOWED TO GM DEALER AT APPROX. 10 AM ON JAN 08. TILL NOW IT IS AFTERNOON OF JAN 09, GM DEALER STILL CAN NOT FIND OUT THE PROBLEM AND GET IT FIXED. THE QUALITY ISSUE MAY CAUSE VERY DANGEROUS SITUATION FOR OTHER DRIVERS AS WELL. I THINK IT IS VERY ESSENTIAL FOR ME TO BRING OUT THIS QUALITY ISSUE FOR 2015 IMPALA LTZ.

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE DRIVING 55 MPH, THE POWER STEERING INDICATOR ILLUMINATED AND THE STEERING SEIZED. THE VEHICLE WAS TAKEN TO BOYD CHEVROLET CADILLAC BUICK (1875 SPARTANSBURG HWY, HENDERSONVILLE, NC 28792, 828-693-3461), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000. *TT*JB

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THE POWER STEERING "DRIVE WITH CARE" WARNING INDICATOR ILLUMINATED AND THE STEERING WHEEL SEIZED. THERE WERE RECALLS FOR THE 2012 AND 2014 MODEL VEHICLES, BUT NOT FOR THE 2015 IMPALA. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 83,000.

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE DRIVING 35 MPH, THE POWER STEERING FAILED AND THE STEERING WHEEL SEIZED. THE CONTACT STATED THAT THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO BOWMAN CHEVROLET (6750 DIXIE HWY, VILLAGE OF CLARKSTON, MI 48346) WHERE THEY STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V450000(STEERING). THE DEALER ALSO STATED THAT THE STEERING GEAR ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 73,000.

ON 11/20/17 MY WIFE WAS DRIVING OUR CAR, TAKING ONE OF OUR DAUGHTERS TO SCHOOL WHEN THE CAR SOUNDED AN ALARM AND MESSAGE OF "POWER STEERING FAILURE - DRIVE WITH CAUTION" APPEARED ON THE DASH. SHE WAS ON A CITY STREET AND MOVING, BUT NEEDED ALL HER STRENGTH AND BODY WEIGHT TO TURN THE WHEEL. SHE HAD THE CAR TOWED TOT HE DEALER, WHO ADVISED THAT THEIR WAS A TOTAL FAILURE OF THE ELECTRONIC STEERING RACK AND PINION SYSTEM, MAKING THE CAR UNSAFE TO DRIVE. FURTHER, THE PARTS NEEDED TO REPAIR THE CONDITION ARE APPARENTLY ON NATIONAL BACK ORDER, AND AS OF THIS WRITING GM/CHEVY IS NOT RESPONDING TO MY DEALERSHIP'S REQUEST FOR AN ETA ON THE NEEDED PARTS. I AM BEING TOLD MY CAR WILL VERY LIKELY BE KEPT THROUGH THE NEW YEAR. I AM VERY CONCERNED AS THIS IS A MAJOR SAFETY ISSUE FOR MY FAMILY. FURTHER, IF THESE PARTS ARE ON BACK ORDER, AND GM IS NOT RESPONDING TO THE DEALER WITH AN ETA, THAT TELLS ME THAT THIS IS LIKELY A WIDE SPREAD PROBLEM. I DO NOT WANT MY CAR 'REPAIRED' WITH A FAULTY DESIGN OR PART THAT MAY FAIL AGAIN, CREATING A DANGEROUS SITUATION.

I AM WRITING THIS EMAIL IN REGARDS T MY 2015 CHEVROLET IMPALA. ON MARCH 14TH 2016 I PURCHASED A USED 2015 CHEVROLET IMPALA. WHEN I PURCHASED THE IMPALA IT HAD 12,050 MILES. MARCH 17TH 2016 ONLY THREE DAYS AFTER I PURCHASED THE CAR, I GOT IN THE CAR TO HEAD TO WORK, WHEN I TURNED THE CAR ON THERE WAS AN ERROR STATING POWER STEERING NEEDS SERVICE. THE STEERING WHEEL WOULD NOT TURN AND WAS IN A LOCKED POSITION. I CALLED THE DEALERSHIP AND AT THAT POINT THEY SAID THEY HAD TO SEND A TOW TRUCK TO PICK UP THE VEHICLE. AROUND 11:00AM THAT DAY A TOW TRUCK CAME TO PICK UP THE CAR AND I WENT WITH THE TOW TRUCK TO THE DEALERSHIP TO PICK UP A LOANER VEHICLE. A FEW HOURS LATER I RECEIVED A CALL FROM THE SERVICE DEPARTMENT STATING MY CAR WAS REPAIRED AND I COULD PICK IT UP. WHEN I PICKED UP THE CAR I WAS TOLD THERE WAS A COMMUNICATION ERROR WITH THE POWER STEERING PROBLEM THE SYSTEM WAS RESET AND I SHOULD HAVE NO PROBLEMS MOVING FORWARD . PLEASE SEE ATTACHED DOCUMENT DATED MARCH 17TH 2016. ON MAY 6TH 2016, I WAS BACKING OUT OF GARAGE/ DRIVEWAY AND AS I WENT TO TURN (STILL IN REVERSE POSITION) I SUDDENLY WAS UNABLE TO STEER THE CAR. I IMMEDIATELY CALLED THE DEALERSHIP AND WAS SENT TO A VOICEMAIL DUE TO THE TIME BEING AFTER HOURS. I THEN PROCEED TO TURN THE CAR ON AND OFF SEVERAL TIMES AND THE WARNING WENT OFF AND I WAS ABLE TO MOVE THE CAR INTO A SAFE POSITION ON THE ROAD. PLEASE SEE ATTACHED DOCUMENT DATED MAY 11 2016. ON JUNE 25TH 2016 IT HAPPENED AGAIN AND THIS TIME I WAS DRIVING. I THANK GOD THAT MY BOYFRIEND AND I WERE ON A SIDE STREET AND WE WERE GOING AT A VERY SLOW SPEED. I CALLED THE DEALERSHIP IMMEDIATELY AND WAS TOLD TO BRING THE CAR IN FOR SERVICE.

STARTED HAVING ISSUES WITH THE CV AXLES POPPING WHEN STARTING AND STOPPING AT 18000 MILES. MOTOR MOUNT WENT BAD SHORTLY AFTER AND STEERING STARTED ACTING REALLY SLUGGISH WHEN TRYING TO TURN. AROUND 25K MILES IT STARTED GETTING WORSE ABOUT TURNING AND THE GAUGES WOULD START RESETTING ON THERE OWN. AFTER A DAY OF THAT HAPPENING THE PASSENGER SIDE DASH CAUGHT ON FIRE.

BOUGHT A PRE-CERTIFIED IMPALA, WE WERE TOLD THAT THEY HAD CHANGED THE POWER STEERING PUMP FROM THE PREVIOUS OWNER AND EVERYTHING WAS GOOD. I JUST MADE MY FIRST PAYMENT ON MARCH 26, 2016 AND THAT SAME DAY I WENT OUT AND GOT IN MY CAR TO LEAVE FROM MY DAUGHTERS HOUSE AND I PULLED OUT ABOUT 100 FT AND THE STEERING WHEEL LOCKED UP ON ME, I COULD NOT TURN THE WHEEL AT ALL. I TURNED MY CAR OFF AND CALLED MY HUSBAND, HE CAME OUT AND IT DONE THE SAME THING TO HIM AND THEN IT FINALLY STARTED MOVING AGAIN SO HE TOOK IT TO THE DEALERSHIP. THEY STATED THAT IT WAS GROUND WIRE TO THE POWER STEERING, SO WE SAID OK IT SHOULD BE FINE. TODAY I WENT TO STOP AT A STOP LIGHT ON A CITY STREET AND THE WHEEL PULLED TO THE RIGHT AND I TURNED IT BACK TO THE LEFT AND THE STEERING WHEEL WOULD TURN BUT IT KEPT GOING TO THE RIGHT. THANK GOD I GOT STOPPED, IT FINALLY DECIDED TO STRAIGHTEN OUT AND IT WAS PULLING TO THE RIGHT SO NOW IT IS BACK IN THE SHOP AND I AM AFRAID TO DRIVE THE CAR AGAIN. THIS HAS BEEN A VERY STRESSFUL EXPERIENCE.