2015 Chevrolet Impala

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 25 MPH, THE VEHICLE STALLED WITHOUT WARNING CAUSING ANOTHER VEHICLE TO CRASH INTO THE REAR. THE CONTACT MENTIONED THAT THE POLICE WAS THERE BUT WAS UNAWARE IF A REPORT WAS FILED. THE AIR BAGS DID NOT DEPLOY. THE CONTACT STATED THAT THERE WERE NO INJURIES. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO A TIRE FACILITY WHERE THE FAILURE WAS UNDETERMINED THE VEHICLE WAS THEN TOWED TO SERRA CHEVROLET BUICK GMC OF NASHVILLE (2340 GALLATIN PIKE N, MADISON, TN 37115 (615) 543-5456) WHERE THE CONTACT FAILED TO REMEMBER THE DIAGNOSIS HOWEVER, DID RECALL THAT THE BATTER WAS REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT PROVIDED.

WHILE DRIVING MY CAR SUDDENLY THE INFORMATION AREA ON THE DASH BOARD SAID "SERVICE STABIL A TRACK " "SERVICE TRACTION CONTROL" AND "POWER TO ENGINE REDUCED" THEN THE SERVICE ENGINE LIGHT CAME ON. WHEN I TOOK IT TO THE DEALERSHIP THE SERVICE REP TOLD ME THAT I WOULD NEED TO REPLACE THE HIGH PRESSURE FUEL PUMP AND THE FUEL FEED PIPE. HE ASKED IF I WAS USING E85. I TOLD HIM I WAS AND HE TOLD ME THAT E85 CAUSES THAT DAMAGES IN THE CHEVROLET VEHICLES AND IS WHY HE WON'T USE IT IN HIS OWN VEHICLE. THE OWNER'S MANUAL ENCOURAGES USEING E85. GM WILL NOT PAY TO REPAIR THIS EVEN THOUGH I FOLLOWED THEIR OWNER'S MANUAL.

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. WHILE THE CONTACT WAS PARALLEL PARKING WITH ONE FOOT ON THE BRAKE PEDAL, HE OPENED THE DRIVER'S DOOR AND PLACED THE OTHER FOOT ON THE OUTSIDE PAVEMENT. THE VEHICLE SUDDENLY SURGED FORWARD AND PULLED THE CONTACT OUT OF THE VEHICLE. THE CONTACT'S FOOT BECAME PINNED BY THE REAR WHEEL OF THE VEHICLE. IT TOOK THE CONTACT HALF AN HOUR TO WIGGLE OUT FROM UNDER THE VEHICLE. THE CONTACT QUICKLY SHUT OFF THE VEHICLE. THE CONTACT WAS BRUISED AND SCRATCHED AND LATER RECEIVED MEDICAL ATTENTION. A POLICE REPORT WAS NOT FILED. THE DEALER (NIMNICHT CHEVROLET, 1550 CASSAT AVENUE, JACKSONVILLE, FL 32210, (904) 677-8823) DIAGNOSED THAT THE PURGE SOLENOID WAS STUCK OPEN AND CAUSED THE VEHICLE TO LURCH FORWARD. THE VEHICLE WAS REPAIRED. A WEEK LATER, WHILE DRIVING, THE ENGINE REVVED AND THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL WITH BOTH FEET. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND THE ENGINE IMMEDIATELY DECREASED FROM 3,000 RPMS. THE CONTACT CALLED THE MANUFACTURER AND WAS PROVIDED A CLAIM NUMBER. THE MANUFACTURER SENT A CLAIMS REPRESENTATIVE TO VISIT THE CONTACT, TAKE PICTURES, AND RECORD THE FAILURE. THE CONTACT WAS WAITING FOR A REPRESENTATIVE FROM THE MANUFACTURER TO CALL HIM BACK. THE FAILURE MILEAGE WAS 29,000. *TT*JB

GM REIMBURSED ME FOR ONE OF TWO REPAIRS NEEDED TO FIX A PROBLEM THAT CAUSED THE CHECK ENGINE LIGHT TO TURN ON. THESE TWO REPAIRS WERE PERFORMED THREE MONTHS PRIOR TO GM'S JULY 2018 LETTER ADVISING ME OF ADDITIONAL PROTECTION FOR MY 2015 IMPALA. I WAS DENIED REIMBURSEMENT FOR THE FIRST FIX IDENTIFIED BY THE CAR'S COMPUTER TO REPLACE THE EVAC CANISTER VENT VALVE SOLENOID COSTING $198.77. I WAS REIMBURSED FOR THE SECOND FIX TO REPLACE THE PURGE VALVE COSTING $147.55. IN APRIL 2018, GM HAD NOT IDENTIFIED ANY FIX OTHER THAN THE ONES IDENTIFIED BY MY CAR'S COMPUTER. THEREFORE, BOTH MY REPAIRS WERE PERFORMED TO FIX THIS PROBLEM AND SHOULD HAVE BEEN REIMBURSED AS FIXES FOR THE INOPERATIVE PURGE SOLENOID ADDITIONAL PROTECTION GM IDENTIFIED IN ITS JULY 2018 LETTER TO ME.