2015 Chevrolet Impala

The contact owns a 2015 Chevrolet Impala. The contact stated that the driver’s and passenger’s side air bags deployed inadvertently without a warning light. The vehicle was not diagnosed nor repaired. The manufacturer was informed of the failure. The contact was still awaiting a response. The failure mileage was approximately 106,000.

MY AIRBAG SERVICE LIGHT TURNS ON AND OFF. I RECEIVED A LETTER FROM THE MAKER SAYING THERE WAS A RECALL FOR THE AOS. I TOOK MY CAR INTO A CHEVROLET DEALERSHIP AND THEY CLAIMED THEY FIXED IT. A COUPLE DAYS LATER THE LIGHT STARTED TO APPEAR AGAIN. I TOOK MY CAR BACK TO THE SAME PLACE AND NOW THEIR ARE SAYING MY SENSING DIAGNOSTIC MODULE NEEDS TO BE REPAIRED. I TRULY BELIEVE THIS WAS SOMETHING NOT DONE CORRECTLY BY THE MANUFACTURER AND I SHOULDN'T BE LIABLE FOR IT. IF I HAVE AN ACCIDENT AND THE AIRBAGS DON'T DEPLOY, OR THEY DEPLOY AT ANYTIME CAUSING ME TO HAVE AN ACCIDENT, I WILL PURSUE LEGAL ACTION.

TL* THE CONTACT OWNS A 2015 CHEVROLET IMPALA. THE CONTACT STATED THAT THE AIR BAG WARING LIGHT ILLUMINATED WITH AN ABNORMAL SOUND. THE VEHICLE WAS TAKEN TO THE DEALER (RON CRAFT CHEVROLET 4114, I-10, BAYTOWN, TX 77521 (281) 839-2586) BUT WAS UNABLE TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED. THE CONTACT MENTIONED NHTSA CAMPAIGN NUMBER: 15V465000(AIRBAGS) AS A POSSIBLE SOLUTION TO THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 141,536. THE VIN WAS NOT AVAILABLE.

AIR BAG WARNING LIGHT IN INSTRUMENT CLUSTER GOES ON AND OFF INTERMITTENTLY, WHILE PASSENGER AIR BAG ON/OFF INDICATOR ABOVE WINDSHIELD ALSO GOES ON AND OFF. THIS HAPPENS WHEN THE PASSENGER SEAT IS BOTH OCCUPIED AND UNOCCUPIED AND CAN BE MADE TO GO ON AND OFF BY MOVING PASSENGER SEAT FORWARDS AND BACKWARDS. THIS PROBLEM IS ONGOING. STARTED APPROX. OCT 15, 2019. TODAY IS NOV 21, 2019

MY CHECK ENGINE LIGHT CAME ON WHILE DRIVING. I TOLD MY CAR TO THE MECHANIC AND I WAS TOLD MY MASS ENGINE AIRFLOW NEEDED TO BE REPLACED. TWO DAYS LATER THE CHECK ENGINE LIGHT WAS ON AGAIN. RETURN TO THE MECHANIC AND WAS TOLD MY O2 SENSORS NEEDED TO BE REPLACED. REPLACED AS RECOMMENDED. I WAS DRIVING DOWN THE HIGHWAY AND THE LIGHT CAME ON AGAIN ALONG WITH A MESSAGE THAT SAID REDUCE SPEED. AT THIS POINT, MY CAR SLOWED DOWN BY ITSELF WHILE I WAS GOING 60 MILES PER HOUR. I COULD NOT ACCELERATE. LUCKILY THERE WERE NO CARS BEHIND ME. REVIEWING THE CHEVROLET FORUMS AND IMPALA FORUMS, THIS APPEARS TO BE A KNOWN ISSUE AND GM IS NOT DOING ANYTHING ABOUT IT. READING SOME OF THE STORIES, I CONSIDER MYSELF LUCKY. AIRBAG THE PASSENGER AIRBAG LIGHT HAS COME ON AND WILL NOT GO OFF. I TOOK IT TO THE DEALERSHIP, AND THEY TOLD ME THAT IF I AM IN AN ACCIDENT, THE AIRBAG WILL NOT DEPLOY BECAUSE THE CAR ISN'T RECOGNIZING SOMEONE IS IN THE SEAT. THEY SAID TO ME THAT GM ISSUED A RECALL FOR THIS PROBLEM; HOWEVER, MY CAR WAS NOT INCLUDED. I SPOKE WITH A GM REPRESENTATIVE WHO CONFIRMED THE RECALL. THE GM REPRESENTATIVE SAID ALTHOUGH THE CODE IS SHOWN ON THE DIAGNOSTIC PERFORMED AT THE CERTIFIED DEALER MY VIN WAS NOT COVERED; HOWEVER, THEY OFFERED TO COVER HALF OF MY COST. HE TOLD ME THAT IF GM EXPANDED THE RECALL TO INCLUDE MY VIN THEN I COULD SEND IN MY RECEIPT FOR A REFUND.

THE AUTOMATIC OCCUPANT SENSING SYSTEM (AOS) IS FAILING TO RECOGNIZE THE FRONT PASSENGER. THE SERVICE AIRBAG ALERT GOES OFF AND ON EVERY 3 TO 4 MINUTES. THERE WAS A RECALL ON THE 2015 CHEVY IMPALA FOR THIS SAME ISSUE BUT SOMEHOW MY VEHICLE WAS NOT ASSOCIATED WITH THIS RECALL. I BELIEVE THAT THIS MAY BE IN ERROR. I FEAR FOR MY DAUGHTERS SAFETY ,AND HAVE HAD CONTINUOUS ISSUES WITH VEHICLE INCLUDING MAJOR ELECTRICAL, KEY FOB, BATTERY CHARGING, COMPLETE AC FAILURE WHICH WILL BE A 2400.00 CHARGE IN WHICH I CANT AFFORD ON TOP OF THE AIR BAG ISSUE AND HAVE GOTTEN NO RESOLUTION. I AM A SINGLE MOM AND THIS IS MY FIRST VEHICLE THAT I HAVE FINANCED, THIS IS A TOTAL NIGHTMARE. PLEASE INVESTIGATE AND HOPEFULLY FOLLOW UP WITH THIS ISSUE. THANKS