2012 Chevrolet Impala

TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT THE BRAKE PEDAL HAD TO BE APPLIED MORE THAN ONCE IN ORDER TO STOP THE VEHICLE. THE BRAKE PEDAL COULD ALSO BE ABNORMALLY DEPRESSED TO THE FLOORBOARD. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE BRAKES WERE BLED HOWEVER, THE FAILURE WAS NOT CORRECTED. THE CONTACT ALSO STATED THAT THE AIR CONDITIONING UNIT WOULD EXHIBIT A LOUD NOISE. THE PULLEY AND BELT TENSIONER WAS REPLACED IN AN ATTEMPT TO CORRECT THE AIR CONDITIONING FAILURE BUT TO NO AVAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 4,500 AND THE CURRENT MILEAGE WAS 12,746.

MY VEHICLE'S STEERING WENT OUT OF NO WHERE AS I WAS PULLING INTO A STORE. THERE WAS A STRONG SMELL COMING THROUGH THE AIR VENTS, AND VERY THICK SMOKE COMING FROM UNDER THE HOOD. I WAS UNABLE TO CONTROL THE VEHICLE AND HAD TO STOP TO INSPECT THE VEHICLE. I OPENED THE HOOD AND WAS OVERCOME BY SMOKE. I ENDED UP RESORTING TO CALLING A TOW TRUCK. I TOOK THE VEHICLE TO A LOCAL CHEVROLET DEALER AND WAS TOLD MY VEHICLE WAS INVOLVED IN AN ACCIDENT AND THIS WAS A RESULT OF THE ACCIDENT. MY VEHICLE WAS INVOLVED IN A MINOR ACCIDENT 3 MONTHS PRIOR. THE CURRENT ISSUE THE DEALER SAID I HAD, WAS THAT THE CATALYTIC CONVERTER WAS EMITTING HEAT AND THE POWER STEERING HOSE HAD BURNED AND LEAKED FLUID ONTO THE CATALYTIC CONVERTER. THEY REFUSE TO FIX IT. I TOW THE CAR BACK TO THE SHOP THAT ORIGINALLY REPAIRED IT. THEY CONTACTED MY INSURANCE AND WERE INFORMED THAT THERE WAS A PREVIOUS RECALL FOR THIS ISSUE IN THE 2012 CHEVROLET IMPALA. ON 8/11 A RECALL WAS ISSUED. THIS WAS DUE TO THE POWER STEERING HOSE BEING ROUTED TOO CLOSE TO THE CATALYTIC CONVERTER AND THE HEAT WAS BURNING THE HOSES. THIS WAS CAUSING ENGINE COMPARTMENT FIRES. MY VEHICLE WAS MANUFACTURED 2 MONTHS AFTER THE RECALL. I BOUGHT THE VEHICLE IN APRIL 2013 WITH 29K MILES. IT NOW HAS 33K MILES AND THE DIAGNOSIS GIVEN BY THE DEALER IS IDENTICAL TO THE DIAGNOSIS FOR THE RECALL. BUT I AM TOLD THAT MY VEHICLE WILL NOT BE FIXED AS IT DID NOT FALL UNDER RECALL AND ARE BLAMING THE REPAIR DONE BY THE COLLISION CENTER. I BELIEVE THEY CONTINUED TO MANUFACTURE 2012 CHEVROLET IMPALA'S WITH THE SAME ISSUE AND ARE PUTTING PEOPLE AT A CONTINUED RISK OF HAVING A FIRE START IN THEIR VEHICLE. *JS

THE ENGINE DIED IN A HARD RAIN,WIPERS QUIT, FLASHERS CAME ON, WINDOWS WENT UP AND DOWN, CD PLAYER QUIT AND RADIO CAME ON, THEN FLASHERS WENT OFF. WINDOWS WOULD NOT GO BACK UP SOAKING THE INSIDE OF THE DOORS.THIS IS MY WIFE'S CAR AND NOW SHE IS AFRAID TO DRIVE IT. I CALLED THE DEALER TWICE AND GOT A RECORDING ASKING ME TO LEAVE A BRIEF MESSAGE. IF THEY DON'T HAVE TIME TO ANSWER THE PHONE, HOW LONG WILL IT TAKE TO FIX IT? *TR

SAME INCIDENT TWICE. I AM DRIVING EITHER AT LOW SPEEDS (5 TO 10 MPH) OR AT 30 MPH. THE LIGHT SERVICE STABILITRAK AND BRAKES COMES ON. AFTER I TURN OFF THE CAR, THE WARNING LIGHTS AND THE MESSAGE GO OFF. I TOOK CAR TO DEALERSHIP BUT THEY SAID THEY COULD NOT HELP BECAUSE THE WARNING MESSAGE IS OFF. I HAVE SEEN MESSAGES ACROSS THE INTERNET POSTS THAT OTHER IMPALAS (2012) ARE DOING THE SAME THING. *TR

2012 CHEVROLET IMPALA. CONSUMER WRITES IN REGARDS TO POWER SENSOR FAILURE IN VEHICLE. *SMD THE CONSUMER STATED WHILE DRIVING, THE VEHICLE LOST ALL POWER. THE ENGINE QUIT, THE FLASHERS WOULD NOT WORK AND HE WAS UNABLE TO MANUALLY UNLOCK THE DOORS, OR LOWER THE WINDOWS USING THE POWER SWITCH. THE ONLY WAY TO UNLOCK THE DOORS WAS WITH THE KEY FOB, THAT UNLOCKED OR LOCKED THE DOORS FROM THE OUTSIDE. THE VEHICLE WAS TOWED TO THE DEALER. A DIAGNOSIS REVEALED A BAD SENSOR AND TWO BURNED WIRES. THE CONSUMER WAS ASSURED THE PROBLEM WAS FIXED. A WEEK LATER, THE CONSUMER RETURNED TO THE DEALER DUE TO A MALFUNCTION WITH THE CRUISE CONTROL. ON JUNE 13, 2013 WHILE DRIVING, THE VEHICLE DIED AGAIN. IT WAS THE SAME ISSUE THAT OCCURRED BACK IN FEBRUARY. THE VEHICLE WAS TOWED TO THE DEALER AGAIN. THE NEXT THE DAY, THE DEALER INFORMED THE CONSUMER, THEY STILL HAD NOT FOUND A PROBLEM. TWO HOURS LATER, THE CONSUMER WAS INFORMED, THEY HAD FOUND THE PROBLEM, BUT THE PART HAD TO BE ORDERED. THE PART ARRIVED THE SAME DAY, AND THE CONSUMER WAS ASSURED, THE VEHICLE HAD BEEN REPAIRED. HOWEVER, AS SOON AS HE PULLED OFF AT AN EXIT, THE VEHICLE DIED AGAIN. AFTER HAVING THE VEHICLE FOR OVER A WEEK, THE DEALER INFORMED THE CONSUMER, THEY FOUND NUMEROUS EXPOSED WIRES, THAT WERE CAUSING SHORTS, SUCH AS RUBBING ON THE TRANSMISSION AND OTHER METAL PARTS, MANY OF THEM WERE NOT PROPERLY SECURED. ALSO, WHEN THE CONSUMER TURNED ON THE HEADLIGHTS, HE DISCOVERED THE LOW BEAMS DID NOT WORK. THE CONSUMER STATED CHEVROLET BOUGHT THE VEHICLE BACK AND THEY OFFERED HIM A DEAL ON A DIFFERENT MAKE, MODEL AND YEAR. UPDATED 09/24/13. JB

CAR WAS SERVICED (OIL CHANGE AND TIRE ROTATION). AFTERWARDS WHEN DRIVING THE CAR 50-60 MPH THERE IS A VIBRATION FELT IN WHEEL AND IN SEAT. TOOK BACK TO DEALER, HAD ALL 4 WHEELS BALANCED. PROBLEM STILL EXISTED. ADDITIONALLY THERE IS A CLUNKING NOISE IN FRONT END, NOTICEABLE AT LOW SPEEDS (10-15MPH) WHEN GOING OVER SMALL BUMPS IN ROAD; NOTICEABLE WHEN A/C AND RADIO TURNED OFF. DEALER CANNOT IDENTIFY ANY PROBLEM, SAYS ITS OPERATING AS DESIGNED, NO NOISE. FRUSTRATING CONSIDERING THESE PROBLEMS WERE NOT PRESENT AT PURCHASE OR AT 30,000 MILES. ADDITIONALLY THE AIRBAG / SEATBELT INDICATOR ILLUMINATES FOR PASSENGER SEAT AT RANDOM TIMES FOR NO REASON. SOMETHING AS SIMPLE AS A BOTTLE ON THE SEAT WILL MAKE IT ILLUMINATE. *TR

WHILE DRIVING ON A STRAIGHT STREET PAST AN INTERSECTION, A CAR RAN THE STOP SIGN AND HIT THE RIGHT SIDE CORNER OF THE PASSENGER DOOR AND DAMAGED THE RIGHT REAR WHEEL CAUSING A 180 SPIN AND SLIDING INTO THE CURB DAMAGING THE LEFT WHEELS AND STEERING DOING $10,000 DAMAGE. THE PROBLEM I AM WRITING ABOUT IS THAT THE AIRBAGS DID NOT ACTIVATE. I HAVE TO WONDER WHY AND ARE THEY GOING TO ACTIVATE IF I HAVE ANOTHER CRASH. *TR

DRIVING AT HIGHWAY SPEEDS WHEN I NOTICED IT WAS DIFFICULT TO STEER WHILE CHANGING LANES. I TOOK THE OFF-RAMP FROM HWY 515 TO 215 AND HAD TO PULL THE WHEEL HARD TO NEGOTIATE THE RAMP CURVE. I MADE IT HOME AND CALLED CHEVY ON MONDAY. THEY SENT A TOW TRUCK TO PICK IT UP BUT ONCE IT ARRIVED AT THE DEALERSHIP THE STEERING WAS WORKING AGAIN AND THEY WERE UNABLE TO IDENTIFY A PROBLEM. *TR

PURCHASED A GM CERTIFIED VEHICLE. VEHICLE STALLED SEVERAL TIMES WHENEVER MAKING A LEFT HAND TURN. WHEN I WOULD MAKE A LEFT HAND TURN, THE VEHICLE WOULD DIE COMPLETELY IN THE MIDDLE OF THE TURN. I WOULD HAVE TO RESTART THE CAR. ONE INSTANCE WHEN TRYING TO RESTART THE CAR, THE IGNITION ACTED "STUCK." I ONLY TURNED THE IGNITION ONCE AND THE CAR CONTINUED TO CRANK OVER TO RESTART THE CAR ON ITS OWN. THE LAST COUPLE OF INSTANCES WHEN TAKING THE CAR TO THE DEALERSHIP, IT DIED, EVEN WHEN NOT MAKING A LEFT HAND TURN. IT WOULD DIE PERIODICALLY WHILE DRIVING DOWN THE STREET. I TOOK THE VEHICLE INTO MAIN MOTORS (A GM DEALERSHIP) TO HAVE IT FIXED. THEY SAID THE WIRES WERE WORN THROUGH IN THE ENGINE COMPARTMENT THAT RUN TO THE ELECTRONIC CONTROL MODULE. THEY STATED THEY REROUTED THE WIRES. MY BILL WAS ONLY FOR LABOR, NO REPLACEMENT OF PARTS. I ASKED GM TO COVER THIS. THE SERVICE ADVISER TOLD THE FIRST AGENT AT GM THAT IT WAS A DEFECTIVE WIRE HARNESS. THEN THE CASE WAS DIRECTED TO A "DISTRICT SPECIALIST." THE DISTRICT SPECIALIST STATED THAT THE SERVICE MANAGER AT MAIN MOTORS RETRACTED THE STATEMENT THAT IT WAS A DEFECT AND STATED IT WAS NORMAL WEAR AND TEAR FOR ELECTRICAL WIRES IN THE ENGINE COMPARTMENT TO BE WORN THROUGH. NOT A SAFE DESIGN FOR AN ELECTRICAL SYSTEM TO NOT LAST PAST 55000 MILES. *TR