NHTSA owner reports · September 18, 2026 snapshot.
Air Bags complaints
20 reportsClear category filter50,000 miles · May 15, 2016
Air BagsCrashInjury
I WAS HIT BY ANOTHER CAR AT INTERSECTION NEAR REAR DOOR. MY CAR WAS CONSIDERED A TOTAL (NOT WORTH FIXING), AND I WAS TAKEN TO ER HOSPITAL BY AMBULANCE DUE TO SEVER NECK AND SHOULDER INJURIES. RELEASED WITH FRACTURE OF NECK AND FRACTURED RIGHT RIBS. NOT ONE AIR BAG IN FRONT OR BACK RELEASED IN COLLISION. I KNEW SOMETHING WAS W…
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I WAS HIT BY ANOTHER CAR AT INTERSECTION NEAR REAR DOOR. MY CAR WAS CONSIDERED A TOTAL (NOT WORTH FIXING), AND I WAS TAKEN TO ER HOSPITAL BY AMBULANCE DUE TO SEVER NECK AND SHOULDER INJURIES. RELEASED WITH FRACTURE OF NECK AND FRACTURED RIGHT RIBS. NOT ONE AIR BAG IN FRONT OR BACK RELEASED IN COLLISION. I KNEW SOMETHING WAS WRONG!
NHTSA ODI #10864986
85,500 miles · Apr 21, 2016
Air Bags
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT TURNED OFF AND ON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SDM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE …
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TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. WHILE OPERATING THE VEHICLE, THE AIR BAG SENSOR LIGHT TURNED OFF AND ON. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE SDM MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 85,500. UPDATED 06/21/16*LJ *TR
NHTSA ODI #10860741
15,100 miles · Aug 20, 2015
Air BagsFuel/propulsion System
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. AFTER THE VEHICLE WAS STARTED, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR DRIVER SIDE OF THE VEHICLE INTERMITTENTLY. IN ADDITION, THE CONTACT STATED THAT WHEN THE FRONT PASSENGER SIDE SEAT WAS OCCUPIED, THE AIR BAG OFF WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEA…
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TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. AFTER THE VEHICLE WAS STARTED, THERE WAS AN ABNORMAL NOISE COMING FROM THE REAR DRIVER SIDE OF THE VEHICLE INTERMITTENTLY. IN ADDITION, THE CONTACT STATED THAT WHEN THE FRONT PASSENGER SIDE SEAT WAS OCCUPIED, THE AIR BAG OFF WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. IN ADDITION, WHEN REFUELING THE VEHICLE, THE FUEL SENSOR FAILED AND FUEL SPILLED OUT AS THE MPG MALFUNCTION WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT THE FAILURE WAS UNABLE TO BE DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,100.
NHTSA ODI #10750152
Mileage unknown · Sep 4, 2014
Air BagsCrashInjury
TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER AND THE FRONT PASSENGER SUSTAINED INJURIES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT N…
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TL* THE CONTACT OWNS A 2012 CHEVROLET IMPALA. THE CONTACT STATED THAT WHILE WAITING AT A TRAFFIC LIGHT, ANOTHER VEHICLE CRASHED INTO THE PASSENGER SIDE THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE DRIVER AND THE FRONT PASSENGER SUSTAINED INJURIES. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN. THE VIN WAS NOT AVAILABLE.
NHTSA ODI #10630600
41,039 miles · Jul 30, 2014
Air BagsElectrical SystemSeat BeltsCrashInjury
MAY 2013 I PURCHASED A 2012 IMPALA FULLY CERTIFIED BY THE CHEVY DEALER. ON 9/25/2013 I WAS STOPPED ON I-80 DUE TO TRAFFIC. A WOMAN TRAVELING 53 MPH SLAMMED INTO ME CAUSING ME TO TAKE OUT THE NEXT 3 CARS. I FILED AN INVESTIGATION WITH GM TO REVIEW THE VEHICLE INFORMATION (WHICH IS HOW I KNOW HOW FAST SHE WAS TRAVELING). THE AIRBA…
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MAY 2013 I PURCHASED A 2012 IMPALA FULLY CERTIFIED BY THE CHEVY DEALER. ON 9/25/2013 I WAS STOPPED ON I-80 DUE TO TRAFFIC. A WOMAN TRAVELING 53 MPH SLAMMED INTO ME CAUSING ME TO TAKE OUT THE NEXT 3 CARS. I FILED AN INVESTIGATION WITH GM TO REVIEW THE VEHICLE INFORMATION (WHICH IS HOW I KNOW HOW FAST SHE WAS TRAVELING). THE AIRBAG LIGHT WAS ON, BUT NO AIRBAGS DEPLOYED, AND THE SEAT BELT HAD RESTRAINED ME ONLY AFTER I VIOLENTLY BOUNCED OFF OF THE STEERING WHEEL. WHEN THIS WAS REPORTED TO GM IT WAS STATED THAT THERE ARE THREE LINES OF DEFENSE IN A VEHICULAR ACCIDENT #1 THE BODY OF YOUR VEHICLE #2 YOUR SEAT BELT #3 AIRBAG DEPLOYMENT. 2/3 LINES OF DEFENSE HAD FAILED ME. GM HAD NO CONCLUSION AFTER THE ACCIDENT AND I RECEIVED THE REPORTS FROM THE ENGINEERS. I WAS TRAVELING FAST ENOUGH INTO THE CAR AHEAD OF ME FOR THE AIRBAGS TO HAVE DEPLOYED, AND THE SEAT BELT SHOULD HAVE RESTRAINED ME. NEARLY A YEAR LATER, I AM GREATFUL THAT ONE LINE OF DEFENSE HAD PREVENTED FURTHER INJURIES, BUT THIS IS SOMETHING THAT I WILL FOREVER FEEL THE NEGATIVE IMPACTS OF. WITH RECENT NEWS INVESTIGATIONS INTO GM'S FAULTY AIRBAG DEPLOYMENT, CLEARLY THEY CAN LOOK BEYOND JUST THE OLDER MODELS OF IMPALAS. *TR
NHTSA ODI #10617649
Mileage unknown · Jun 29, 2014
Air BagsService BrakesCrashInjury
ON JUNE 28,2014 WHILE DRIVING DOWN HOUSTON TX BELTWAY. I WAS INVOLVED IN AN ACCIDENT WHERE MY CAR HIT A CEMENT GUARD RAIL AND BRAKES FAIL AS WELL AS NO AIRBAGS DEPLOYED. *TR
NHTSA ODI #10606876
22,000 miles · May 2, 2014
Air BagsStructureCrashInjury
TRACTOR TRAILER HIT A 1/2 SCHOOL BUS WHICH HIT US ON THE DRIVERS SIDE, NO AIR BAGS WENT OFF. PASSENGERS HAD SEVERE INJURIES INCLUDING NECK, ARMS, NERVE, HANDS, SHOULDER DAMAGE. *TR
NHTSA ODI #10586271
33,500 miles · Jul 11, 2013
Air BagsSeat BeltsSuspension
CAR WAS SERVICED (OIL CHANGE AND TIRE ROTATION). AFTERWARDS WHEN DRIVING THE CAR 50-60 MPH THERE IS A VIBRATION FELT IN WHEEL AND IN SEAT. TOOK BACK TO DEALER, HAD ALL 4 WHEELS BALANCED. PROBLEM STILL EXISTED. ADDITIONALLY THERE IS A CLUNKING NOISE IN FRONT END, NOTICEABLE AT LOW SPEEDS (10-15MPH) WHEN GOING OVER SMALL BUMP…
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CAR WAS SERVICED (OIL CHANGE AND TIRE ROTATION). AFTERWARDS WHEN DRIVING THE CAR 50-60 MPH THERE IS A VIBRATION FELT IN WHEEL AND IN SEAT. TOOK BACK TO DEALER, HAD ALL 4 WHEELS BALANCED. PROBLEM STILL EXISTED. ADDITIONALLY THERE IS A CLUNKING NOISE IN FRONT END, NOTICEABLE AT LOW SPEEDS (10-15MPH) WHEN GOING OVER SMALL BUMPS IN ROAD; NOTICEABLE WHEN A/C AND RADIO TURNED OFF. DEALER CANNOT IDENTIFY ANY PROBLEM, SAYS ITS OPERATING AS DESIGNED, NO NOISE. FRUSTRATING CONSIDERING THESE PROBLEMS WERE NOT PRESENT AT PURCHASE OR AT 30,000 MILES. ADDITIONALLY THE AIRBAG / SEATBELT INDICATOR ILLUMINATES FOR PASSENGER SEAT AT RANDOM TIMES FOR NO REASON. SOMETHING AS SIMPLE AS A BOTTLE ON THE SEAT WILL MAKE IT ILLUMINATE. *TR
NHTSA ODI #10524344
16,500 miles · Jun 27, 2013
Air BagsStructureCrash
WHILE DRIVING ON A STRAIGHT STREET PAST AN INTERSECTION, A CAR RAN THE STOP SIGN AND HIT THE RIGHT SIDE CORNER OF THE PASSENGER DOOR AND DAMAGED THE RIGHT REAR WHEEL CAUSING A 180 SPIN AND SLIDING INTO THE CURB DAMAGING THE LEFT WHEELS AND STEERING DOING $10,000 DAMAGE. THE PROBLEM I AM WRITING ABOUT IS THAT THE AIRBAGS DID NOT…
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WHILE DRIVING ON A STRAIGHT STREET PAST AN INTERSECTION, A CAR RAN THE STOP SIGN AND HIT THE RIGHT SIDE CORNER OF THE PASSENGER DOOR AND DAMAGED THE RIGHT REAR WHEEL CAUSING A 180 SPIN AND SLIDING INTO THE CURB DAMAGING THE LEFT WHEELS AND STEERING DOING $10,000 DAMAGE. THE PROBLEM I AM WRITING ABOUT IS THAT THE AIRBAGS DID NOT ACTIVATE. I HAVE TO WONDER WHY AND ARE THEY GOING TO ACTIVATE IF I HAVE ANOTHER CRASH. *TR
NHTSA ODI #10522054
2,200 miles · Jun 5, 2012
Air Bags
WHILE DRIVING THIS MORNING MY PASSENGER SEAT BELT WARNING LIGHT WAS FLASHING, I WAS THE ONLY ONE IN THE CAR. I HAD A 20 OZ AQUAFINA BOTTLE OF WATER SITTING IN THE PASSENGER SEAT. THE PASSENGER AIRBAG LIGHT WAS ILLUMINATED ON AND CAR WAS WANTING THE SEAT BELT BUCKLED. I HAVE TWO SMALL CHILDREN AND THE THOUGHT OF THE AIRBAG DEPLOY…
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WHILE DRIVING THIS MORNING MY PASSENGER SEAT BELT WARNING LIGHT WAS FLASHING, I WAS THE ONLY ONE IN THE CAR. I HAD A 20 OZ AQUAFINA BOTTLE OF WATER SITTING IN THE PASSENGER SEAT. THE PASSENGER AIRBAG LIGHT WAS ILLUMINATED ON AND CAR WAS WANTING THE SEAT BELT BUCKLED. I HAVE TWO SMALL CHILDREN AND THE THOUGHT OF THE AIRBAG DEPLOYING BECAUSE THE SEAT SENSOR FOR THE AIRBAG THOUGHT THERE WAS A PERSON SITTING THERE IS VERY DISTURBING. *TR
NHTSA ODI #10460656
Official recalls
3Jun 23, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) is recalling certain model year 2005-2009 Buick LaCrosse, 2006-2011 Buick Lucerne, 2000-2005 Cadillac DeVille, 2006-2011 Cadillac DTS, 2006-2014 Chevrolet Impala, and 2006-2007 Chevrolet Monte Carlo vehicles. In the affected vehicles, the weight on the key ring and road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury. Additionally, a key knocked out of the run position will cause loss of engine power, power steering, and power braking, increasing the risk of a vehicle crash.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 23, 2014. Owners may contact General Motors customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), and 1-800-222-1020 (Chevrolet). GM's number for this recall is 14299.
Aug 3, 2012
General Motors (GM) is recalling certain model year 2008-2012 Chevrolet Impala police vehicles because the front lower control arms may fracture. This safety recall does not include non-police Chevrolet Impala vehicles.
Consequence & remedy
Consequence: A broken control arm can result in the loss of control of the vehicle, increasing the risk of a crash.
Remedy: GM will notify owners, and dealers will replace both front lower control arms, free of charge. The safety recall began on August 21, 2012. Owners may contact the Chevrolet owner center at 1-866-694-6546.
Aug 5, 2011
GM IS RECALLING CERTAIN MODEL YEAR 2012 CHEVROLET IMPALA VEHICLES MANUFACTURED FROM APRIL 19, 2011, THROUGH JULY 29, 2011. THE UPPER POWER STEERING HOSE MAY HAVE BEEN MISROUTED SO THAT IT CAN COME IN CLOSE PROXIMITY TO AND/OR CONTACT THE CATALYTIC CONVERTER. WITH THE ENGINE ON, HEAT FROM THE CATALYTIC CONVERTER MAY MELT THE POWER STEERING HOSE.
Consequence & remedy
Consequence: POWER STEERING FLUID COULD FLOW ONTO THE CATALYTIC CONVERTER, AND AN ENGINE COMPARTMENT FIRE COULD OCCUR.
Remedy: GM DEALERS WILL INSPECT TO ENSURE THAT THE UPPER POWER STEERING HOSE IS ROUTED CORRECTLY AND MAKE THE NECESSARY REPAIRS FREE OF CHARGE. THE SAFETY RECALL BEGAN ON SEPTEMBER 5, 2011. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗