2025 Chevrolet Equinox

The contact owns a 2025 Chevrolet Equinox. The contact stated while driving at various speeds, the vehicle made an abnormal sound. The vehicle was taken to a nearby dealer, where the rear differential oil was drained, and metal shavings were found in the oil. The dealer determined that the rear end assembly needed to be replaced; however, the part was not available. The dealer had ordered the part. The contact stated that the vehicle had been at the dealer for repairs since January 10, 2025. The vehicle was not repaired. The manufacturer was notified of the failure and recently sent an email, advising the contact that the part was not yet available to repair the vehicle. The failure mileage was approximately 1,600.

On two separate occasions, the dash and radio restarted while we were driving. Whole driving down the highway, the speakers stopped working, both screens would go blank and the red pre collision lights would turn on. This causes the inability to see your speedometer or other required information while driving. I am unsure if this affects any other safety equipment from functioning if there was a crash during this timeframe. This lasted for several seconds while the system essentially restarted itself. Once everything turned back on, everything worked as it should. It went into the dealer for the first time it did this and they did a software update to prevent this but it did not apparently fix the issue.

1. Windshield has distortion on passenger side. 2. Vehicle is available for inspection upon request. Distortion in windshield causes blurriness to driver and could cause a collision/accident due to driver having visual restrictions. 3. Vehicle was taken to dealer and dealer confirmed the distortion, contacted GM, who also confirmed distortion. 4. vehicle has been inspected by Ourisman Chevrolet of Rockville, MD. They sent videos/pictures to GM and GM acknowledged distortion/defect in windshield. 5. The car was on show room floor and not test driven prior to purchase. Purchaser/Owner did not notice until following day during daylight hours.

The screen for the radio goes blank and then the dash goes blank this happend a few times randomly but this time it was longer and then it told me there was no key found in car while driving and I was at a light the car in front moved forward and I started and went forward and my car braked unexpectedly I adjusted the gap settings but I don’t believe this should have happened the car seemed far

Both the speedometer/digital information center and radio went black while driving. I had no access to either of these for about 5-7 seconds. I had cruise control set at the time, and it did not affect my speed. I heard a “click” after everything went black and after restarting, it was normal. My red indicator above the steering wheel flashed a couple times and the radio came on first, then the speedometer. It would be available for inspection upon request. This put both mine and others’ safety at risk. I had no way to see my speed, cruise setting, or access any of my tools that uses either this or the radio to function. This has not happened again, I have reported the issue to the dealership the next day with no contact back. It has not been inspected, and there were no warning lamps or indication of the problem before it happened.