Onstar module isnt working and was told to report it to you guys.
2025 Chevrolet Equinox
Owner reports · Recalls · Investigations
Limited comparison data
There is not enough comparable history to draw a useful model-year comparison.
About this comparison →How this year compares
Owner complaints by model year
Compare all Equinox years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
Limited mileage data: 26 of 223 reports include usable mileage. There isn’t enough coverage to show a useful chart.
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Electrical System. Review the 75 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Forward Collision Avoidance. Review the 32 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Power Train. Review the 32 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
223 reportsWindshield glare is horrible. It can cause distortion of objects. It can cause dizziness. Especially on bright sunlight and when many lights from oncoming traffic reflect off the windshield. I have had to pull over a few times. The dashboard shininess is a real problem. The dealerships don’t want to order the free dash mat unl…
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Windshield glare is horrible. It can cause distortion of objects. It can cause dizziness. Especially on bright sunlight and when many lights from oncoming traffic reflect off the windshield. I have had to pull over a few times. The dashboard shininess is a real problem. The dealerships don’t want to order the free dash mat unless they “diagnose” it even though it is a known problem and they ignored my concerns when I went in to the dealership even though a free dash mat is offered by GM The fix for this in reality is a new dashboard that will end this problem but that is too expensive for GM. They all say to wear polarized glasses to help. Wrong. That’s like putting a bandaid over a gunshot wound. If they aren’t willing to fix this error I want them to buy me out cuz it’s not a small problem that could result in injury or death if not addressed. The 2026 models have a new dashboard that corrects the problem. This problem has caused me not feel safe and avoid driving sometimes and this is not acceptable to me.
IN THE EQUINOX LT, VIN [XXX] , THE TELEMETRY MODULE HAS AN ISSUE PER THE DEALERSHIP. THE VEHICLE LOSES POWER DUE TO THE TELEMETRY MODULE ISSUE. THE PART IS ON ORDER AND AS OF JANUARY 16, 2026. IT WILL TAKE 4 TO 6 WEEKS TO ARRIVE. IN THE MEAN TIME I HAVE HAD TO CALL ROADSIDE ASSISTANCE TWICE IN TWO WEEKS, AND THE VEHICLE HAS BEEN…
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IN THE EQUINOX LT, VIN [XXX] , THE TELEMETRY MODULE HAS AN ISSUE PER THE DEALERSHIP. THE VEHICLE LOSES POWER DUE TO THE TELEMETRY MODULE ISSUE. THE PART IS ON ORDER AND AS OF JANUARY 16, 2026. IT WILL TAKE 4 TO 6 WEEKS TO ARRIVE. IN THE MEAN TIME I HAVE HAD TO CALL ROADSIDE ASSISTANCE TWICE IN TWO WEEKS, AND THE VEHICLE HAS BEEN JUMPED 3 TIMES IN THE PAST TWO WEEKS. HOWEVER, THE VEHICLE HAS BEEN TO THE DEALERSHIP 4 TIMES. ONCE PRIOR TO THE DIAGNOSIS, AND THREE TIMES SINCE THE DIAGNOSIS. THE VEHICLE HAS APPROXIMATELY 16, 600 MILES, AND IS DRIVEN TO AND FROM WORK. THE TELEMETRY MODULE IS THE CAUSE OF THE OVER ALL ISSUE, PER THE DEALERSHIP. THE BATTERY CONTINUES TO GO DEAD ON VEHICLE [XXX] , 2025 CHEVROLET EQUINOX. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
While driving my Equinoix EV I lost propulsion and the dashboard started flashing. I could coast to curb lane. When fully stopped I turned the car off and on again and propulsion resumed. I have taken it in to the dealership and they said they see no error message and I should continue driving to see if it reoccurs. They suggest…
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While driving my Equinoix EV I lost propulsion and the dashboard started flashing. I could coast to curb lane. When fully stopped I turned the car off and on again and propulsion resumed. I have taken it in to the dealership and they said they see no error message and I should continue driving to see if it reoccurs. They suggested I keep cloth to wipe off windshield where sensors are in case it was obscured. This happened in clear weather.
Light from recessed LED headlights becomes obscured by packed snow when traveling in a snowstorm. LED lamp does not emit enough heat to keep clear. Loss of light is gradual and can reach an unsafe level almost without notice.
My Onstar module and Telematics is not working and Chevy/GM is trying to refuse to fix it and claim it's due to not having the Onstar internet plan. If that was the case it would never work, yet it works some days then other days it shows me in another city. My Google assistance will show not connected when Google maps doesn't w…
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My Onstar module and Telematics is not working and Chevy/GM is trying to refuse to fix it and claim it's due to not having the Onstar internet plan. If that was the case it would never work, yet it works some days then other days it shows me in another city. My Google assistance will show not connected when Google maps doesn't work. I've only had this car since April 2025. This needs to become a recall. GM can't keep doing this to their customers.
On three occasions, gas pedal went limp, and required restarting engine to reset controls to get gas pedal working again. On one occasion, brakes failed to operate leading to a collision. And forward collision warning did not activate.
GOT THE EQUINOX BRAND NEW ON MARCH 2025. FEW WEEKS LATER HAD TO TAKE IT TO SERVICE/DEALER WITH BACKUP CAMERA PROBLEMS AND IT HAD TO BE REPLACED. IT STARTED TO HAVE SPEAKERS ISSUES DUE TO A VERY LOUD HUMMING SOUND WHILE DRIVING. ALSO WINDOW FROM DRIVERS SIDE RUNS SLOWER THAN THE REST OF WINDOWS. THE VISIBILITY THROUGH FRONT GLAS…
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GOT THE EQUINOX BRAND NEW ON MARCH 2025. FEW WEEKS LATER HAD TO TAKE IT TO SERVICE/DEALER WITH BACKUP CAMERA PROBLEMS AND IT HAD TO BE REPLACED. IT STARTED TO HAVE SPEAKERS ISSUES DUE TO A VERY LOUD HUMMING SOUND WHILE DRIVING. ALSO WINDOW FROM DRIVERS SIDE RUNS SLOWER THAN THE REST OF WINDOWS. THE VISIBILITY THROUGH FRONT GLASS IS NON EXISTENT WHEN RAINING DUE TO THE ANGLE. TRANSMITION STARTED SLIPPING AND STARTED TO HAVE A CHECK ENGINE LIGHT POP UP AND HAD TO TAKE IT TO SERVICE AGAIN... AND FINALLY AT THE BEGGINING OF NOVEMBER HAD TO TAKE IT TO SERVICE DUE TO A SUDDEN BATTERY DRAIN. SHE WOULDNT TURN ON FOR NO REASON.THE DEFECTIVE MODULE IS ON BACKORDER WITH NO ESTIMATED ARRIVAL DATE, LEAVING THE VEHICLE UNUSABLE. ITS BEEN THERE FOR 2 MONTHS NOW... THEY PROVIDED A LOANER. EVERYTHING HAS BEEN CONFIRMED BY DEALER. THEY SAID THAT HAD 3 PAGES OF CODES POP UP TO BE FIXED.
Twice, while driving in falling snow away from home, the front wipers did not work properly when switched to LO or HI. They behaved as if set to intermittent wiping. The intermittent wiper setting worked properly to adjust the wipe interval. But setting to LO or HI did not cause the wipers to go constantly. As far as I could tel…
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Twice, while driving in falling snow away from home, the front wipers did not work properly when switched to LO or HI. They behaved as if set to intermittent wiping. The intermittent wiper setting worked properly to adjust the wipe interval. But setting to LO or HI did not cause the wipers to go constantly. As far as I could tell, the arm pivot area was clear enough for them to wipe. The problem went away on its own without restarting the car. It happened again a few days later when parked in a driveway.
The contact's wife owns a 2025 Chevrolet Equinox. While his wife was driving approximately 40 MPH, the message "Service Emergency calling Issue" was displayed. The driver pressed the car phone button on the steering wheel, but the message "Cannot Connect" was displayed. The vehicle was taken to the residence. The contact then pr…
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The contact's wife owns a 2025 Chevrolet Equinox. While his wife was driving approximately 40 MPH, the message "Service Emergency calling Issue" was displayed. The driver pressed the car phone button on the steering wheel, but the message "Cannot Connect" was displayed. The vehicle was taken to the residence. The contact then pressed the OnStar button, but the system failed to connect, with the message "Cannot Connect" displayed. The vehicle was taken to a dealer, where it was diagnosed, and determined that the Telematic Control Module needed to be replaced. The manufacturer was notified of the failure. The failure mileage was 10,484.
Official recalls
0No recalls in this snapshot.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
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