2021 Chevrolet Equinox

I purchased this vehicle 3 months ago and it had a terrible smell and still does. When I got the car home I started cleaning and seen mold under the weather mats. 1 month after purchase the sun roof and sun shade stopped working. The smell got worse and I noticed every time it rains the floor is soaking wet. Massive amounts of water is draining into the car from the rear seats causing black mold. After doing research this is a known issue with this vehicle. Terrible.

Computer system failed on multiple occasions since we purchased the vehicle NEW. The first time, the entire touch screen display went black and could not control the climate or radio, second time the touch screen display was not showing that it was not attached to the GPS, no time or weather readings, and the instrument panel had no readings (such as oil/speed, etc). The dealership reset the car's computer and we continue to see "the SD card has been removed" on the panel (the SD card has NOT been removed). Any actions taken by the dealership has not fixed this ongoing problem.

When starting the vechile most times the radio will turn on at 75% its max volume. On occassion this will keep the backup camera on and lose all ability to control the infotainment center on the vechile. I also turn my raidio off before I exit the vechile. This occurs when bluetooth connected phone is in car and not in the car. The only fix that has been told to me via the service department is to turn off the vechile and open the drivers door. Cheverlot knows about this issues, which affects more than the 21 equinox, they have not made any effort to correct the issues.

On 2/18/23 our equinox failed to go into park. We couldn’t shut the car off, nor start it back up. Everything electrical was on basically idle mode. ESC - brake control module came across the dash. The dash also kept saying to put the car in park. It wouldn’t go into park. We called for a tow truck to have it taken back to the dealership. When it was taken to the dealership the car was ON. It still wouldn’t shut off. As of 2/21/23 they want $550 for a diagnostics and a dead battery. Of course my battery would die after 2 days of sitting and being on. This is a major safety issue with GM and chevy vehicles. We have 48,653 miles so we’re out of warranty. The dealership didn’t bother to call and ask what happened nor want to listen to what occurred.

The contact owns a 2021 Chevrolet Equinox. The contact stated while driving 70-75 MPH, the messages "Fuel System Needs Service", "Front Detection System Needs Service", and "Side Detection System Needs Service" and other unknown messages illuminated. The contact exited the highway and veered to the side of the road. The contact called OnStar, who assisted her to run a diagnostic test on the vehicle. OnStar informed the contact that two unknown codes were found. OnStar advised the contact to take the vehicle to the nearest dealer for repair. The contact turned off the vehicle for a while. Upon attempting to restart the vehicle, the vehicle failed to restart after several attempts. The vehicle was towed to the local dealer, where it was diagnosed that the Body Control Module (BCM) had failed and the part to repair the vehicle would not be available for 1-3 weeks. The manufacturer was notified of the failure and expedited the repair of the vehicle by shipping the part to the dealer within a week. The contact stated that the vehicle was repaired; however, the side detection system was still inoperable. The failure mileage was approximately 11,000.

I take my 6yr to school when we got shocked, I thought it was my clothes, but my child got shocked also, then pick her up from school took her to the doctor for her foot, I merged out to the main road and the SUV cut off no warning lights of any kind I got it back started after three attempts then about a minute after that the radio cut off , I made it back home and called the dealer they told me to call roadside, I spoke to them , I had my husband to follow me to the dealership, I dropped it of ,they called me and told me it ready for pick up, and told me they could not replicate it ,