2020 Chevrolet Equinox

The contact owns a 2020 Chevrolet Equinox. The contact stated that the rear tire treads were prematurely worn. A mobile independent mechanic diagnosed the vehicle at the residence, and the mechanic determined that the brakes were dragging. The brakes were replaced. The vehicle was taken to a tire dealer, where the rear tires were replaced. The vehicle was taken to the dealer, where the defective tires were inspected. The service manager associated the failure with NHTSA Campaign Number: 19V704000 (Service Brakes, Hydraulic); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that no assistance would be provided because the VIN was not included in the recall. The failure mileage was approximately 48,800.

The contact owns a 2020 Chevrolet Equinox. The contact stated that after coming to a complete stop, the vehicle hesitated while accelerating. No warning light was illuminated. The vehicle was taken to an independent mechanic, who replaced the front wheel drive transmission assembly, flushed the transmission fluid, and updated the transmission control module. The manufacturer was made aware of the failure and informed the contact that there was no recall associated with the VIN. The failure mileage was approximately 72,000.

The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving approximately 58 MPH, the message “Engine Power Reduced” was displayed, and the vehicle unintendedly decelerated to 30 MPH. The vehicle was taken to the nearest exit and to the nearest gas station. The contact waited for a while before driving to the residence, while not exceeding 30 MPH. The vehicle was taken to a certified mechanic, who diagnosed that the Positive Crankcase Ventilation (PCV) valve, bypass tube, the injector seal set, an unspecified plug, and the vacuum pump seal had failed, and needed to be replaced. The vehicle was repaired. The manufacturer was not informed of the failure. The failure mileage was unknown.

I would like to formally file a safety complaint regarding my Chevrolet vehicle and to express concern over Chevrolet’s handling of a known defect. On January 22, while driving to work in cold weather conditions, my vehicle experienced a sudden and dangerous malfunction. The engine unexpectedly revved to approximately 4,500 RPM, the check engine light illuminated, and the dashboard displayed an “Engine Power Reduced” message. Despite removing my foot from the accelerator, the vehicle did not slow down as expected. I was able to pull over to the side of the road and bring the vehicle to a stop. I immediately contacted my local Chevrolet service department and was advised to bring the vehicle in six days later, the following Friday. Due to the safety risk, we did not use the vehicle during this time out of concern for a potential accident. When the vehicle was inspected by the Chevrolet dealership, we were informed that Chevrolet had identified this issue as being related to cold weather operation and that a custom shield had been designed to address the problem. We were also told that Chevrolet vehicles were not adequately designed for cold weather conditions, which led to this failure. Despite this acknowledgment and the fact that Chevrolet has engineered a corrective part, we were informed that the repair—costing approximately $1,600—is not covered under our extended warranty, as the shield was not installed on the vehicle at the time of purchase. The vehicle remains unsafe to drive. When accelerating, engine RPMs surge from approximately 2,500 to 4,000 RPM, and the vehicle can suddenly decelerate, creating a serious risk of rear-end collisions if a following driver is forced to brake abruptly. This issue represents a significant safety hazard. Chevrolet has acknowledged the defect by creating a corrective part, yet is declining to cover the repair cost, leaving the responsibility with the customer for a known design issue. Please let me know my next step

The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the turn signal flashed two or three times and then stopped. In addition, the doors independently locked and unlocked, and the TPMS sensors were inoperable. The contact stated that when the failure occurred, the front headlights flashed off and came back on. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 32,050.

My son was driving the car the Service Brake Assist message popped up on the screen, and the brake pedal went stiff. He was coming to a red light and had to swerve to the right to avoid hitting the cars in front of him as he had no brakes at this point. We had the vehicle towed to our house, had the vehicle looked at by our mechanic. The Diagnosis was the brake vacuum pump, part number #12684050 exploded. It is available for inspection, at this point we don't know if the metal pieces have fallen into the engine compartments and we would rather not replace the engine as well. We had contacted the Local Chevy Service dept. who said we can pay $1500.00 to for them to take apart the top of the engine to look for broken pieces, but the best option is to trade it in as soon as possible.