2020 Chevrolet Equinox

March 8, 2022 Purchased the 2020 Chevy Equinox March 23, 2022 The car was jerking while driving making it dangerous. I tried to bring it to the service department but was told to leave the car which I did from 7:00 am -4:00 pm and no diagnosis within that time. March 30, 2022 Dropped the car off at Autonation Chevy Pembroke Pines April 5, 2022- Shev service advisor states the converter in the transmission needs to be replaced. April 19, 2022- Picked up car April 20, 2022 Car is jerking EVEN WORSE WHILE DRIVING!!! April 22, 2022 Car is BACK IN THE CHEVY SERVICE department April 30, 2022 Told to pick up car and now the problem was a FUEL PUMP IN THE ENGINE May 2, 2022 Picked up car, drove one block car is still jerking while driving (UNSAFE) May 6, 2022- Service manager states car is jerking and not only jerking it STALLED while driving with him!!!! As a matter of fact, it has a history of 5 service repairs where it stalled. This information WAS NOT disclosed to me. This car is not SAFE!!! The car is still in the service department. I DO NOT want that car. I want a car that is SAFE!!! REPLACEMENT CAR!!!

When my car is parked (no emergency brake on) on a SLIGHT incline & the driveway is completely dry, it slides down the driveway 10-20 feet in its own with the wheels turning. It has happened at 4 times & once someone was trying to get out & it was frightening. It’s ended up on the sidewalk where it could hit pedestrians. I can’t drive an UNSAFE vehicle & the dealer says since they can’t replicate it, they can’t fix it (as if I’m lying that it happened) & to just always use the emergency brake even though the car manual doesn’t say anything about that being how the car works.

The issue is not consistent so dealership will not be able to solve the issue. No warning lights. No components have not been inspected by manufacturer. Issue occurs when it wants to. When in auto stop and vechile wants to start back up, vechile loses all power, windshield wipers turn on for few seconds then vechile starts back up. Seems like a reset. This is very dangerous when sitting at Inersections. This is happened several times.

Water pump failure noticed on 2/17/22. Engine noise sounded like loose engine belt. Car taken to Beaty Chevrolet dealership in Knoxville, TN. Problem confirmed failed water pump at 14,804 miles. Dealer replaced pump quickly. Concerned about long term engine issues due to water pump failure. No warning Lites or indication of failure from car systems.

The contact owns a 2020 Chevrolet Equinox. The contact stated while driving 40 MPH, the vehicle decelerated independently to 20 mph with the steering wheel locked. The ESC message was displayed on the instrument panel. The contact continued to drive to the residence. The contact had the vehicle towed to a local dealer who inspected the vehicle and diagnosed the failure as water leaking into the engine which caused the electronic failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. The VIN was not available.

The contact owns a 2020 Chevrolet Equinox. The contact stated while starting the vehicle, the vehicle started to shake and then stalled. The contact stated that the check engine warning light was illuminated. The contact started the vehicle and drove to her destination. The contact stated that the check engine warning light disappeared the following morning. The contact called and made the local dealer aware of the failure. The contact also called Feldman Chevrolet Of Livonia (32570 Plymouth Rd, Livonia, MI 48150, (734)237-1006) and notified the dealer of the failure. The contact stated that on July 27, 2021, the vehicle stalled without warning. The vehicle was restarted however, the failure recurred. The contact was able to drive to her residence. The contact called a third local dealer George Matick Chevrolet (14001 Telegraph Rd, Redford Charter Twp, MI 48239, (313) 332-7572) and made them aware of the failure. The contact stated that she experienced the failure again on July 28, 2021. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 18,600.

ON MARCH 27, 2021 ENGINE RANDOMLY STARTED HAVING ISSUES WHILE ON THE HIGHWAY. CAR WOULD NOT ACCELERATE AND 'REDUCED ENGINE POWER' NOTIFICATION CAME ON. EVEN BACKING OUT OF THE DRIVEWAY THE CAR SHUT OFF AND HAD TO PUSH DOWN HARD ON GAS TO GET IT TO BACK UP BECAUSE IT WOULDN'T ACCELERATE BACK. WHEN I WAS COMING OUT OF MY NEIGHBORHOOD THE CAR WOULD NOT ACCELERATE FROM A STOPPED POSITION WHEN TURNING ONTO THE MAIN STREET AND THE CARS HAD TO COME TO A COMPLETE STOP BEHIND ME. DRIVING WAS ROUGH, WAS FEELING LIKE IT WAS GOING TO BREAKDOWN. I GOT THE CAR FIXED APRIL 1-2, 2021. THE ENGINE LIGHT IS BACK ON APRIL 4, 2021.

I STARTED HAVING ISSUES WITH MY CAR STALLING, THERE WAS NO ACCELERATION AND THE CAR WAS SHAKING. WHEN THE CAR WAS STOPPED, THERE WAS ALSO SHAKING. AFTER THE CAR WOULD GET GOING, THE SHAKING WOULD STOP, BUT WHENEVER I STOPPED THE PROBLEM WOULD PERSIST. I HAVE MY CAR AT THE DEALER RIGHT NOW FOR 4 DAYS. THEY ARE TELLING ME THE MOTOR SEEMS TO BE CONSUMING TOO MUCH OIL AND THAT THE MOTOR IS SHOT, THEY ARE ACCUSING ME OF NOT KEEPING UP WITH OIL CHANGES, WHICH IS NOT TRUE, AND THAT I AM RESPONSIBLE FOR THE COST OF REPAIRS. I DID NOT HAVE THE OIL CHANGES DONE AT THE DEALER, BUT AT ANOTHER LOCAL SHOP, BUT DON'T HAVE ALL OF THE RECEIPTS, JUST ONE FROM THE OIL CHANGE DONE ON 3/15/2021. IS THERE ANY WAY TO CHECK THE ON-STAR SYSTEM OR COMPUTER, TO SEE THAT THE MAINTENANCE WAS COMPLETED? THE CAR SENDS ALERTS FOR ALL SORTS OF THINGS, LOW TIRE PRESSURE, LOW OIL, LOW FUEL, ETC. I NEVER RECEIVED LOW OIL MESSAGES. THE DEALER IS REFUSING TO REQUEST ANY COMPUTER RECORDS FOR THE CAR. THE CAR WAS LEASED IS EARLY 2020 AND SHOULDN'T BE HAVING THESE KINDS OF ISSUES.

TL* THE CONTACT OWNS A 2020 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING 30 MPH, THE VEHICLE FAILED TO ACCELERATE ABOVE 30 MPH WITH THE RPMS REVVING UP WITHOUT THE VEHICLE RESPONDING. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED HOWEVER, THE GEARS FAILED TO SHIFT. THE VEHICLE WAS TOWED TO JIM BROWNE CHEVROLET, INC. 11300 N FLORIDA AVE, TAMPA, FL 33612 WHERE THEY DIAGNOSED THAT THE ENGINE COMPUTER NEEDED TO RELEARN. THE VEHICLE WAS REPAIRED HOWEVER, THREE MONTHS LATER THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.