NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
679 reports8,000 miles · May 23, 2016
Steering
ON MAY 18, 2016, I WAS GOING APPROX. 10 MILES/HOUR ON DRY PAVEMENT, ATTEMPTING TO MAKE A RH TURN WHEN THE STEERING WHEEL LOCKED UP. I WAS UNABLE TO CONTROL THE VEHICLE FOR APPROX. 5 SECONDS. SINCE I HAD BEGUN THE TURN BUT WAS UNABLE TO FINISH THE TURN, THE VEHICLE WENT INTO THE ONCOMING TRAFFIC LANE. IF THERE HAD BEEN A CAR I…
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ON MAY 18, 2016, I WAS GOING APPROX. 10 MILES/HOUR ON DRY PAVEMENT, ATTEMPTING TO MAKE A RH TURN WHEN THE STEERING WHEEL LOCKED UP. I WAS UNABLE TO CONTROL THE VEHICLE FOR APPROX. 5 SECONDS. SINCE I HAD BEGUN THE TURN BUT WAS UNABLE TO FINISH THE TURN, THE VEHICLE WENT INTO THE ONCOMING TRAFFIC LANE. IF THERE HAD BEEN A CAR IN THE ONCOMING LANE, I WOULD HAVE HIT IT. AFTER APPROX. 5 SECONDS, THE STEERING WHEEL UNLOCKED AND I WAS ABLE TO COMPLETE THE TURN AND GET THE VEHICLE BACK INTO THE PROPER LANE. TOOK VEHICLE INTO DEALER; DEALER INFORMED ME OF A MANUFACTURER SAFETY BULLETIN FOR LOSS OF POWER STEERING. DEALER RE-PROGRAMMED POWER STEERING, TEST DROVE AND INFORMED ME THAT IT HAD BEEN REPAIRED. WHEN I PICKED UP VEHICLE FROM DEALER, I WAS BACKING OUT OF PARKING SPACE, LOST COMPLETE POWER STEERING; UNABLE TO GET VEHICLE BACK INTO PARKING SPOT. CURRENTLY VEHICLE IS AT DEALER. THIS VEHICLE HAS APPROX. 8K MILES. THIS IS THE 2ND MAJOR SAFETY CONCERN. THE FIRST OCCURRED APPROX. 1 MONTH AGO. VEHICLE WAS MAKING LOUD KNOCKING NOISE. DEALER INFORMED ME THE FLY WHEEL WAS DAMAGED. GM TOLD DEALER TO REPLACE THE TORQUE CONVERTER. I FEEL UNSAFE DRIVING THIS VEHICLE.
NHTSA ODI #10870314
7,500 miles · Apr 27, 2016
Vehicle Speed ControlCrash
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING AT A LOW SPEED AND ATTEMPTING TO PARK, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE JERKED AND ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT DROVE OVER A CONCRETE DIVIDER AND CRASHED INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A P…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING AT A LOW SPEED AND ATTEMPTING TO PARK, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE JERKED AND ACCELERATED INDEPENDENTLY. AS A RESULT, THE CONTACT DROVE OVER A CONCRETE DIVIDER AND CRASHED INTO A BUILDING. THE AIR BAGS FAILED TO DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO BODY REPAIR CENTER FOR BODY REPAIRS. THE VEHICLE WAS NOT DIAGNOSED BASED ON THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SENT A TECHNICIAN TO INSPECT THE VEHICLE. THE FAILURE MILEAGE WAS 7,500.
NHTSA ODI #10861769
8,236 miles · Apr 16, 2016
Vehicle Speed Control
DRIVING DOWN HIGHWAY AT 11:15PM, USING CRUISE CONTROL SET AT 62 MPH, APPLIED BRAKE TO SLOW DOWN AS I ENTERED SMALL TOWN. COMING OUT OF TOWN PASSED SLOW VEHICLE, SPED UP TO AROUND 65. TOOK FOOT OFF GAS PEDAL AND PEDAL WENT STRAIGHT TO THE FLOOR AND STUCK. FORGOT ABOUT MY ONSTAR. TAPPED PEDAL A COUPLE TIMES TO UNSTICK IT, NOTHING…
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DRIVING DOWN HIGHWAY AT 11:15PM, USING CRUISE CONTROL SET AT 62 MPH, APPLIED BRAKE TO SLOW DOWN AS I ENTERED SMALL TOWN. COMING OUT OF TOWN PASSED SLOW VEHICLE, SPED UP TO AROUND 65. TOOK FOOT OFF GAS PEDAL AND PEDAL WENT STRAIGHT TO THE FLOOR AND STUCK. FORGOT ABOUT MY ONSTAR. TAPPED PEDAL A COUPLE TIMES TO UNSTICK IT, NOTHING. APPLIED BRAKE A COUPLE TIMES, NOTHING. STOOD ON BRAKES, JUST JERKING DOWN THE ROAD. LOOKED AND WAS UP TO 85 MPH, PUSHED CRUISE CONTROL BUTTON TO TURN IT COMPLETELY OFF. NOTHING WAS HELPING. FINALLY THE PEDAL POPPED BACK UP AND HIT THE BOTTOM OF MY FOOT, AND WE WERE ABLE TO FINALLY SLOW DOWN. THIS WAS A VERY TERRIFYING EXPERIENCE AND I AM AFRAID TO DRIVE MY CAR.
NHTSA ODI #10859875
6,000 miles · Mar 24, 2016
Unknown Or Other
ON 11/28/2014 I WAS DRIVING SOUTH ON I-49 TO SHREVEPORT, LA DURING A LIGHT RAIN. DRIVING OUR 2015 EQUINOX LT AT 65 MPH IN CRUISE CONTROL AND ECO DRIVE WITH ABOUT 6,000 MILES ON THE VEHICLE. ON LEVEL GROUND WITH NO VEHICLES IN FRONT FOR MILES OUR FONTAL CRASH ALERT SYSTEM CAME ON WITH THE WARNING NOISE AND A STRONG APPLICATION OF…
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ON 11/28/2014 I WAS DRIVING SOUTH ON I-49 TO SHREVEPORT, LA DURING A LIGHT RAIN. DRIVING OUR 2015 EQUINOX LT AT 65 MPH IN CRUISE CONTROL AND ECO DRIVE WITH ABOUT 6,000 MILES ON THE VEHICLE. ON LEVEL GROUND WITH NO VEHICLES IN FRONT FOR MILES OUR FONTAL CRASH ALERT SYSTEM CAME ON WITH THE WARNING NOISE AND A STRONG APPLICATION OF THE BRAKING SYSTEM. IT FELT AS THE ENGINE QUIT AND WE COASTED A SHORT DISTANCE TO THE SIDE OF THE ROADWAY. I THOUGHT WE WERE STRANDED BUT UPON APPLICATION OF THE THROTTLE THE ENGINE RESPONDED. THE SPEED LIMIT IF 70 MPH AND USUALLY CARRIES MANY 18 WHEELERS. HAD THERE BEEN ONE BEHIND US A SERIOUS COLLISION MAY HAVE OCCURRED. ON DECEMBER 8 2014 WE TOOK THE VEHICLE TO OUR LOCAL DEALER FOR INSPECTION. THEY PROVIDED ANOTHER CAR AND INSPECTED OURS FOR A DAY AND A HALF FINDING NO PROBLEMS. THE REPORTED EVEN A MECHANIC TAKING THE CAR TO HIS HOME THAT NIGHT WITH NO PROBLEMS. HE LIVES SOME DISTANCE FROM THE DEALER. AS WE PICKED UP OUR CAR THE SERVICE MANAGER WAS RUNNING SOME RECORDS INTO THEIR COMPUTER CONCERNING THEIR INSPECTION. WE ASKED FOR COPIES AND WAS ADVISED BY THE MANAGER THEY WOULD BE SENT TO US IN THE MAIL. AS OF MARCH 24, 2016 WE HAVE NOT RECEIVED ANY RESPONSE FROM THE DEALER OR THAT MANAGER. UPON CHECKING THE GOVERNMENT FILES I NOW FIND OTHER CASES OF THIS SITUATION WITH THE FCA.
NHTSA ODI #10851476
Mileage unknown · Mar 22, 2016
Electrical System
"TAKATA RECALL . I WAS ON MY PHONE USING THE BLUETOOTH. THEN I RECEIVED ANOTHER CALL AND TOOK CALL. MY OTHER PARTY HUNG UP THE LINE AND ONCE I WAS DONE WITH THE CALL I HUNG UP BUT ON THE DISPLAY IT SHOWED AS IF I WAS STILL ON MY PHONE. CUT MY CAR OFF STILL NOTHING HAPPENED. I WENT SO FAR AS RESTING MY RADIO AND PHONE FEATURES...…
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"TAKATA RECALL . I WAS ON MY PHONE USING THE BLUETOOTH. THEN I RECEIVED ANOTHER CALL AND TOOK CALL. MY OTHER PARTY HUNG UP THE LINE AND ONCE I WAS DONE WITH THE CALL I HUNG UP BUT ON THE DISPLAY IT SHOWED AS IF I WAS STILL ON MY PHONE. CUT MY CAR OFF STILL NOTHING HAPPENED. I WENT SO FAR AS RESTING MY RADIO AND PHONE FEATURES.... STILL NOTHING. SO WHEN I HOME THE LIGHT AND DISPLAY STAYED ON AND WHEN WOKE UP THE NEXT MORNING BATTERY DEAD ....MIND YOU THIS IS A 2015 NOT EVEN 3 OR 4 MONTHS SINCE I BOUGHT IT. TOOK THE CAR IN AFTER I HAD TO GET A JUMP START. THE DEALERSHIP KEPT MY CAR FOR A FEW DAYS TO TELL ME NOTHING IS WRONG. BUT AS I DID SOME RESEARCH I SEE OTHER CHEVY EQUINOX OWNER'S ARE HAVING THE SAME ISSUES. WHAT IS GOING TO BE DONE??
NHTSA ODI #10850926
5 miles · Mar 7, 2016
Electrical SystemService Brakes
FALSE ALARMS HAVE OCCURRED 5 TIMES FROM THE FORWARD CRASH ALERT SYSTEM. THE DISPLAY FLASHES AND SOUND SEVERAL HIGH-PITCHED BEEPS. ALSO ONE CAN FEEL SLIGHT BRAKING AND WHEN USING CRUSE CONTROL IT DISENGAGES. HAS OCCURRED AT 70 MPG ON HIGHWAY (TWICE) AND AT 35 ON CITY STREET (3 TIMES) WHILE NO VEHICLES WERE IN RANGE TO SHOW A GREE…
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FALSE ALARMS HAVE OCCURRED 5 TIMES FROM THE FORWARD CRASH ALERT SYSTEM. THE DISPLAY FLASHES AND SOUND SEVERAL HIGH-PITCHED BEEPS. ALSO ONE CAN FEEL SLIGHT BRAKING AND WHEN USING CRUSE CONTROL IT DISENGAGES. HAS OCCURRED AT 70 MPG ON HIGHWAY (TWICE) AND AT 35 ON CITY STREET (3 TIMES) WHILE NO VEHICLES WERE IN RANGE TO SHOW A GREEN OR RED VEHICLE ON DASH.
NHTSA ODI #10840320
Mileage unknown · Jan 29, 2016
Unknown Or Other
AFTER DRIVING VEHICLE FOR APPROXIMATELY 10 - 30 MINUTES OR MORE THE VEHICLE EMITS A TOXIC TYPE OF ODOR/VAPOR THAT POLLUTING INSIDE OF THE CABIN. THE AIR QUALITY IN THE VEHICLE NEEDS TO BE CHECKED WHILE DRIVING. IF THE WEATHER IS COLD, THERE IS A DELAY. IT IS UNCLEAR IF THERE IS A SPECIFIC ENGINE COMPONENT THAT IS CREATING TH…
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AFTER DRIVING VEHICLE FOR APPROXIMATELY 10 - 30 MINUTES OR MORE THE VEHICLE EMITS A TOXIC TYPE OF ODOR/VAPOR THAT POLLUTING INSIDE OF THE CABIN. THE AIR QUALITY IN THE VEHICLE NEEDS TO BE CHECKED WHILE DRIVING. IF THE WEATHER IS COLD, THERE IS A DELAY. IT IS UNCLEAR IF THERE IS A SPECIFIC ENGINE COMPONENT THAT IS CREATING THE SICKENING VAPOR OR IF THE TOXICITY IS FROM THE CHEMICALS USED TO PREVENT CORROSION/MOLD ON THE ENGINE, INSIDE THE EVAPORATOR CASE, EVAPORATOR, HEATER CORE, BLOWERS, & THE AIR DUCT SYSTEM. OR THE CHEMICALS USED TO TREAT THE INTERIOR UPHOLSTERY. NONE THE LESS, THE COMBINATION OF THE CHEMICALS IS SICKENING WHILE TRAVELING INSIDE THE VEHICLE WITH OR WITHOUT THE AC OR HEAT ON. INITIALLY IT WAS BELIEVED THIS WAS AN ISOLATED SITUATION. IN THE PROCESS OF ATTEMPTED DIAGNOSIS; SEVERAL CHEVROLET VEHICLES HAVE BEEN RENTED AND THE EXACT SAME PROBLEM EXIST.
NHTSA ODI #10823193
25,098 miles · Jan 26, 2016
Electrical SystemElectronic Stability Control (esc)Wheels
ENGINE LOST POWER IN THE MIDDLE OF DRIVING 60 MPH DOWN TO 20 MPH,COULD NOT ACCELERATE, FUSES WENT OFF, ACCORDING TO THE DEALERSHIP, YESTERDAY 01/25/2016 FROM A REGULAR OIL CHANGE MAINTAINCE ANOTHER MECHANIC SAID AXLE IS LEAKING AS WELL AS THE PAN LEAKING THEY NEED TO REPLACE SEALS. WEEK ONE BATTERY DIED, TWICE SAME WEEK, EVEN …
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ENGINE LOST POWER IN THE MIDDLE OF DRIVING 60 MPH DOWN TO 20 MPH,COULD NOT ACCELERATE, FUSES WENT OFF, ACCORDING TO THE DEALERSHIP, YESTERDAY 01/25/2016 FROM A REGULAR OIL CHANGE MAINTAINCE ANOTHER MECHANIC SAID AXLE IS LEAKING AS WELL AS THE PAN LEAKING THEY NEED TO REPLACE SEALS. WEEK ONE BATTERY DIED, TWICE SAME WEEK, EVEN WIPERS CAME OFF.
NHTSA ODI #10822386
4,500 miles · Jan 11, 2016
Unknown Or OtherCrashInjury
THE CAR WAS IN PARK & I WAS SITTING IN IT ON THE TOP OF MY DRIVEWAY. I WAS ABOUT TO OPEN THE DOOR WHEN IT STARTED TO ROLL BACKWARDS WHILE STILL IN PARK. IT STARTED TO PICK UP SPEED & DID NOT STOP UNTIL IT HIT A TREE. I WAS SO SHOCKED BY WHAT WAS HAPPENING & THE FACT THAT I LIVE ON THE RIVER EVEN THOUGH NEARLY 900 FEET AWAY ALL …
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THE CAR WAS IN PARK & I WAS SITTING IN IT ON THE TOP OF MY DRIVEWAY. I WAS ABOUT TO OPEN THE DOOR WHEN IT STARTED TO ROLL BACKWARDS WHILE STILL IN PARK. IT STARTED TO PICK UP SPEED & DID NOT STOP UNTIL IT HIT A TREE. I WAS SO SHOCKED BY WHAT WAS HAPPENING & THE FACT THAT I LIVE ON THE RIVER EVEN THOUGH NEARLY 900 FEET AWAY ALL I COULD THINK OF WAS IT WAS GOING TO ROLL STRAIGHT IN THE RIVER. I JUMPED OUT OF THE CAR & SEVERELY INJURED MYSELF WITH A CONCUSSION , CRACKED RIBS & A BROKEN NOSE. THE CAR WAS IN PARK & STARTED TO ROLL WHILE STILL IN PARK. WHEN IT FINALLY CAME TO STOP BY HITTING A TREE IT WAS STILL IN PARK. MY MECHANIC BELIEVES IT IS A PROBLEM WITH THE TRANSMISSION. GENERAL MOTORS SENT SOMEONE OUT TWICE & AT THIS POINT WE ARE IN LIMBO. THE CAR IS NOT DRIVEABLE - IF WE HAVE IT REPAIRED MY INSURANCE DOES NOT FEEL IT IS A SAFE CAR TO DRIVE WITH OUT KNOWING THE REASON IT ROLLED BACK. GM HAS NOT BEEN HELPFUL OR VERY FORTHCOMING. I HAVE MANY PICTURES BUT WAS HAVING A PROBLEM UPLOADING THEM. IF YOU NEED TO SEE THEM I CAN MAIL THEM IF I STILL CAN NOT UPLOAD THEM.
NHTSA ODI #10819485
10,000 miles · Dec 21, 2015
Air BagsCrashInjury
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND CRASHED INTO A CURB. THE CONTACT STATED THAT THE ON-STAR READING INDICATED THAT THE AIR BAGS DEPLOYED HOWEVER, THE AIR BAGS FAILED TO DEPLOY. IN ADDITION, THE CONTACT STATED THAT AFTER THE CRASH, …
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. THE CONTACT WAS DRIVING APPROXIMATELY 25 MPH, THE CONTACT HEARD AN ABNORMAL NOISE AND CRASHED INTO A CURB. THE CONTACT STATED THAT THE ON-STAR READING INDICATED THAT THE AIR BAGS DEPLOYED HOWEVER, THE AIR BAGS FAILED TO DEPLOY. IN ADDITION, THE CONTACT STATED THAT AFTER THE CRASH, THE DRIVERS SIDE SEAT BELT FAILED TO RETRACT. THE DRIVER SUSTAINED BACK PAINS AND ABRASIONS FROM THE SEAT BELT BUT IT WAS UNKNOWN IF MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V666000 (AIR BAGS). THE APPROXIMATE FAILURE MILEAGE WAS 10,000.
NHTSA ODI #10811523
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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