NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
679 reports37,000 miles · Jan 24, 2017
Air BagsCrashInjury
VEHICLE WAS STRUCK IN THE FRONT AND RIGHT SIDE BY ANOTHER VEHICLE AS DRIVER WAS CROSSING A TWO-LANE CITY HIGHWAY. THE SEAT BELTS WERE ON,BUT NONE OF THE FRONT OR SIDE AIRBAGS DEPLOYED.THE DRIVER SUFFERED A MILD CONCUSSION AS A RESULT OF BEING THROWN AROUND AND BRUISED LEG. PASSENGER WAS THROWN AROUND,ALSO, RESULTING IN BOTH BEIN…
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VEHICLE WAS STRUCK IN THE FRONT AND RIGHT SIDE BY ANOTHER VEHICLE AS DRIVER WAS CROSSING A TWO-LANE CITY HIGHWAY. THE SEAT BELTS WERE ON,BUT NONE OF THE FRONT OR SIDE AIRBAGS DEPLOYED.THE DRIVER SUFFERED A MILD CONCUSSION AS A RESULT OF BEING THROWN AROUND AND BRUISED LEG. PASSENGER WAS THROWN AROUND,ALSO, RESULTING IN BOTH BEING CHECKED OUT AT THE ER.THE VEHICLE WAS DECLARED A TOTAL LOSS BY INSURANCE COMPANY.
NHTSA ODI #10947450
74,000 miles · Jan 5, 2017
Power TrainCrash
ON 1/2/2017 I POSSIBLY TOTALED A 2015 CHEVY EQUINOX AND I WASN'T EVEN IN IT. I AM THE FIRE CHIEF IN MY TOWN AND RESPONDED TO A NON-RESPONSIVE INDIVIDUAL CALL. WHEN I ARRIVED I WAS APPARENTLY DISTRACTED BY THE CALL TYPE AND WHAT WE WERE GOING TO BE DOING NEXT AND LEFT THE VEHICLE IN DRIVE AND EXITED THE VEHICLE. IT WAS COLD SO…
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ON 1/2/2017 I POSSIBLY TOTALED A 2015 CHEVY EQUINOX AND I WASN'T EVEN IN IT. I AM THE FIRE CHIEF IN MY TOWN AND RESPONDED TO A NON-RESPONSIVE INDIVIDUAL CALL. WHEN I ARRIVED I WAS APPARENTLY DISTRACTED BY THE CALL TYPE AND WHAT WE WERE GOING TO BE DOING NEXT AND LEFT THE VEHICLE IN DRIVE AND EXITED THE VEHICLE. IT WAS COLD SO I LEFT MY VEHICLE RUNNING. THE CAR SAT THERE FOR ABOUT 10 - 15 MINUTES IN DRIVE BUT NOT MOVING. I CAME OUT OF THE HOUSE TO MAKE A PHONE CALL, ONLY TO SEE MY VEHICLE START TO ROLL FORWARD AND THEN GAIN MOMENTUM AND TRAVEL INTO THE WOODS AND DOWN A RAVINE. WHAT IF THERE HAD NOT BEEN ANYTHING TO STOP IT. HOW FAR WOULD IT HAVE GONE? WHAT IF IT HAD BEEN IN A RESIDENTIAL AREA? WHAT IF IT HAD BEEN A MOTHER WHO GOT OUT FOR SOMETHING BUT LEFT HER KIDS IN THE CAR. THE TECHNOLOGY EXISTS TODAY ON MY RIDING LAWN MOWER THAT IF I AM NOT IN THE SEAT IT SHUTS OFF. SHOULD VEHICLES NOT HAVE THE SAME TECHNOLOGY TO KEEP THIS KIND OF ACCIDENT FROM HAPPENING? YES, I SHOULD HAVE TAKEN THE EXTRA SECOND TO MAKE SURE IT WAS IN PARK, YES I COULD HAVE SET THE EMERGENCY BRAKE (WHICH I DEFINITELY WILL IN THE FUTURE FOR ANY VEHICLE I LEAVE RUNNING). BUT HUMANS ARE NOT INFALLIBLE AS I FOUND OUT. IT WAS A SICKENING FEELING TO WATCH AND NOW I AM JUST HOPING IT DOES NOT HAVE SIGNIFICANT RAMIFICATIONS FOR MY EMPLOYMENT. MY INCIDENT IS PAST, BUT IF SOMETHING COULD BE DONE TO PREVENT A RECURRENCE FROM HAPPENING TO SOMEONE ELSE THEN I WANT TO MAKE SURE THAT I AM PART OF IT. *TR
NHTSA ODI #10939982
48,000 miles · Jan 3, 2017
Air BagsCrashInjury
AFTER AN ACCIDENT, THERE WAS SIGNIFICANT DAMAGE TO THE FRONT END INCLUDING PART OF THE FRAME. INSIDE THE VEHICLE HOWEVER, NONE OF THE AIRBAGS DEPLOYED AT TIME OF THE ACCIDENT. THE VEHICLE WAS LATER TOTALED DUE TO THE SIGNIFICANT DAMAGE TO THE MOTOR, PART OF THE FRAME AND FRONT END.
NHTSA ODI #10939182
20,000 miles · Dec 16, 2016
Fuel/propulsion SystemSteering
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE VEHICLE BEGAN TO SHUTTER WHILE TURNING THE STEERING WHEEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP AND RACK FAILED AND NEEDED TO BE REPLAC…
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TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE VEHICLE BEGAN TO SHUTTER WHILE TURNING THE STEERING WHEEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP AND RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT ALSO STATED THAT WHEN ADDING FUEL, IT BEGAN TO LEAK OUT OF THE FUEL TERMINAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
NHTSA ODI #10935642
13,500 miles · Nov 27, 2016
Steering
THE STEERING ON MY CAR TURNS SLIGHTLY TO THE LEFT AND TO THE RIGHT ALL BY ITSELF. IT'S AS IF IT STICKS AND THEN TURNS. IT HAPPENS AT ALL SPEEDS AND CAUSES ME TO OVERCORRECT. SOMETIMES IT IS HARD TO TURN THE STEERING WHEEL AND THEN IT SEEMS TO BREAK LOOSE AND TURNS TOO MUCH.IT DOES THIS WHILE DRIVING ON THE HIGHWAY AND ON CITY ST…
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THE STEERING ON MY CAR TURNS SLIGHTLY TO THE LEFT AND TO THE RIGHT ALL BY ITSELF. IT'S AS IF IT STICKS AND THEN TURNS. IT HAPPENS AT ALL SPEEDS AND CAUSES ME TO OVERCORRECT. SOMETIMES IT IS HARD TO TURN THE STEERING WHEEL AND THEN IT SEEMS TO BREAK LOOSE AND TURNS TOO MUCH.IT DOES THIS WHILE DRIVING ON THE HIGHWAY AND ON CITY STREETS. IT DOES THIS GOING STRAIGHT OR TURNING. IT HAPPENS DURING DRIVING WITHOUT BRAKING AND ALSO WHILE BRAKING. *TR
NHTSA ODI #10928137
80,000 miles · Oct 29, 2016
Visibility/wiper
DANGEROUS SITUATION. PASSING CARS (IN MOTION) ON INTERSTATE 81S WHILE RAINING. WIPERS STOP AND VISIBILITY HAMPERED. REPAIR - WIPER TRANSMISSION REMOVED AND REPLACED. THIS PROBLEM HAS BEEN RECORDED FOR MANY YEARS FOR THIS MAKE AND MODEL.
NHTSA ODI #10919978
38,700 miles · Oct 17, 2016
Electrical System
MY VEHICLE HAS AN INTERMITTENT ISSUE OF A SLOW TO NO CRANK WHEN THE VEHICLE IS BEING STARTED. ONSTAR HAS ISSUED TWO COMMUNICATIONS AS FOLLOWS: YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY HIGH RESISTANCE OR BATTERY CONNECTION ISSUE. YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE ODOMETER CURRENTLY READS 39,000…
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MY VEHICLE HAS AN INTERMITTENT ISSUE OF A SLOW TO NO CRANK WHEN THE VEHICLE IS BEING STARTED. ONSTAR HAS ISSUED TWO COMMUNICATIONS AS FOLLOWS: YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY HIGH RESISTANCE OR BATTERY CONNECTION ISSUE. YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE ODOMETER CURRENTLY READS 39,000 WHICH IS 3,000 MILES BEYOND THE 36,000 WARRANTY COVERAGE EVEN THOUGH THE VEHICLE IS ONLY 1-1/2 YEARS OLD. ONLINE RESEARCH HAS INDICATED THAT GM IS AWARE OF MULTIPLE BATTERY ISSUES WITH THE 2015 EQUINOX AS WELL AS OTHER MODEL YEARS, BUT HAS YET TO IDENTIFY THE SOURCE OF THE ISSUES.
NHTSA ODI #10916671
38,700 miles · Oct 17, 2016
Electrical System
TAKATA RECALL...MY VEHICLE HAS AN INTERMITTENT ISSUE OF A SLOW TO NO CRANK WHEN THE VEHICLE IS BEING STARTED. ONSTAR SENT THE FOLLOWING MESSAGE: YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE BATTERY IS NEEDED TO START THE VEHICLE. TO AVOID A SITUATION WHERE YOU CAN'T START YOUR VEHICLE, PLEASE SCHEDULE SERVIC…
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TAKATA RECALL...MY VEHICLE HAS AN INTERMITTENT ISSUE OF A SLOW TO NO CRANK WHEN THE VEHICLE IS BEING STARTED. ONSTAR SENT THE FOLLOWING MESSAGE: YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE BATTERY IS NEEDED TO START THE VEHICLE. TO AVOID A SITUATION WHERE YOU CAN'T START YOUR VEHICLE, PLEASE SCHEDULE SERVICE WITH YOUR PREFERRED SERVICE PROVIDER AS SOON AS POSSIBLE, SO THEY CAN REPLACE YOUR BATTERY. YOU CAN STILL DRIVE YOUR CHEVROLET BUT IT MAY BECOME HARDER TO START. AND IF THE BATTERY DOES FAIL, YOU WILL NOT BE ABLE TO START THE VEHICLE. MY ODOMETER READS 39,000 THUS VOIDING ANY WARRANTY COVERAGE OF UP TO 36,000. THE VEHICLE IS ONLY 1-1/2 YEARS OLD, PURCHASED NEW. ONLINE RESEARCH HAS INDICATED THAT THIS HAS BEEN AN ONGOING ISSUE WITH THE CHEVROLET EQUINOX FOR THE 2015 MODELS AS WELL AS MANY OTHER MODEL YEARS. GM HAS BEEN UNABLE TO IDENTIFY THE ROOT CAUSE OF THEIR BATTERY ISSUES. IT APPEARS THAT SOMETHING IS CAUSING A DRAW ON THE SYSTEM AND GM HAS NOT BEEN ABLE TO IDENTIFY THE ISSUE.
NHTSA ODI #10916664
5,000 miles · Sep 14, 2016
Visibility/wiper
MY 2015 EQUINOX HAS SPOTS ALL OVER THE REAR WINDSHIELD. I'VE BEEN TO 2 DIFFERENT DEALERS AND HAVE HAD NO SUCCESS. THE SPOTS APPEAR TO BE FADING SPOTS INSIDE THE WINDOW GLASS, CANNOT WIPE THEM OFF OR NO AMOUNT OF CLEANING WORKS. WHEN DRIVING IN CERTAIN LIGHT, THE SPOTS ARE VERY DISTRACTING AND CAUSE A VISUAL PTOBLEM. BOTH DEALE…
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MY 2015 EQUINOX HAS SPOTS ALL OVER THE REAR WINDSHIELD. I'VE BEEN TO 2 DIFFERENT DEALERS AND HAVE HAD NO SUCCESS. THE SPOTS APPEAR TO BE FADING SPOTS INSIDE THE WINDOW GLASS, CANNOT WIPE THEM OFF OR NO AMOUNT OF CLEANING WORKS. WHEN DRIVING IN CERTAIN LIGHT, THE SPOTS ARE VERY DISTRACTING AND CAUSE A VISUAL PTOBLEM. BOTH DEALERS MORE OR LESS SAID IT'S MY PROBLEM. MY CAR ONLY HAS 10,000 MILES AND I CANNOT UNDERSTAND WHY SOMEONE CAN'T HELP.
NHTSA ODI #10906347
35,000 miles · Sep 13, 2016
Electrical SystemElectronic Stability Control (esc)Steering
ALTHOUGH MY EQUINOX IS JUST A YEAR OLD I'M HAVING PROBLEMS WITH THE STABILI-TRAK AND POWER STEERING. THE SERVICE LIGHT FOR BOTH OF THESE KEEPS COMING ON AND BOTH KEEP GOING OUT WHILE I DRIVE WHICH IS EXTREMELY DANGEROUS. ALSO MY ELECTRONIC PANEL KEEPS GOING OUT. I KNOW THESE MUST BE A MANUFACTORY DEFECT BUT I'M GETTING NO WHERE …
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ALTHOUGH MY EQUINOX IS JUST A YEAR OLD I'M HAVING PROBLEMS WITH THE STABILI-TRAK AND POWER STEERING. THE SERVICE LIGHT FOR BOTH OF THESE KEEPS COMING ON AND BOTH KEEP GOING OUT WHILE I DRIVE WHICH IS EXTREMELY DANGEROUS. ALSO MY ELECTRONIC PANEL KEEPS GOING OUT. I KNOW THESE MUST BE A MANUFACTORY DEFECT BUT I'M GETTING NO WHERE WITH THEM. PLEASE HELP!
NHTSA ODI #10906099
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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