Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
350–25K
5225–50K
7450–75K
9975–100K
96100–150K
16150K+
372 reports with mileage · 174 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Engine. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Visibility/wiper. Review the 167 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 45 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports9 injury reports
What owners actually said
546 reports
78,544 miles · Aug 22, 2018
EngineFuel/propulsion System
I HAVE MY OIL CHANGED REGULARLY AND THIS LAST TIME I WASN'T INTO THE OIL CHANGE MORE THEN 1000 MILES AND IT STARTED MAKING A NOISE AND STALLING OUT TOOK IT IN AND THERE WAS NO OIL IN IT SO THEY CHANGED IT FOR ME BUT IT CONTINUES TO STALL THEN MY ENGINE LIGHT CAME ON HAD IT TESTED AND IT DOESN'T SHOW ANY ISSUES. THE STALLING H…
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I HAVE MY OIL CHANGED REGULARLY AND THIS LAST TIME I WASN'T INTO THE OIL CHANGE MORE THEN 1000 MILES AND IT STARTED MAKING A NOISE AND STALLING OUT TOOK IT IN AND THERE WAS NO OIL IN IT SO THEY CHANGED IT FOR ME BUT IT CONTINUES TO STALL THEN MY ENGINE LIGHT CAME ON HAD IT TESTED AND IT DOESN'T SHOW ANY ISSUES. THE STALLING HAPPENS WHEN I'M AT A STOP OR JUST SLOWING DOWN AND ALSO BACKING UP.
NHTSA ODI #11121569
68,000 miles · Aug 7, 2018
Visibility/wiper
I WAS DRIVING IN A HEAVY RAINSTORM WHEN MY WIPERS STOPPED WORKING ABRUPTLY. I WAS DRIVING DOWN A STEEP WINDING MOUNTAIN ROAD WHEN THIS OCCURRED. I COULD HEAR THE WIPER MOTOR STILL RUNNING SO I KNEW IT WAS NOT A BAD FUSE. MY HUSBAND CHECKED WHEN I GOT HOME AND HE SAID IT LOOKED AS IF THE WIPER HAD COME OFF OF THE MECHANISM IT WAS…
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I WAS DRIVING IN A HEAVY RAINSTORM WHEN MY WIPERS STOPPED WORKING ABRUPTLY. I WAS DRIVING DOWN A STEEP WINDING MOUNTAIN ROAD WHEN THIS OCCURRED. I COULD HEAR THE WIPER MOTOR STILL RUNNING SO I KNEW IT WAS NOT A BAD FUSE. MY HUSBAND CHECKED WHEN I GOT HOME AND HE SAID IT LOOKED AS IF THE WIPER HAD COME OFF OF THE MECHANISM IT WAS SUPPOSED TO BE ATTACHED TO. I AM TAKING IT TO MY MECHANIC TOMORROW, AS I SEE THERE IS NO RECALL FOR THIS ISSUE YET.
NHTSA ODI #11118344
54,594 miles · Aug 6, 2018
Engine
WHILE DRIVING THE CAR ON ICY ROAD CONDITIONS THE ENGINE SEIZED AND THE CAR CAME TO AN ABRUPT HALT. WE WERE UNABLE TO MOVE THE CAR AND IT NEEDED TO BE TOWED. MY YOUNG DAUGHTER WAS DRIVING AND WAS QUITE UNPREPARED FOR THIS. THIS ENGINE SEIZING IS APPARENTLY A COMMON PROBLEM WITH THIS YEAR EQUINOX WHEN TEMPERATURES DROP BELOW FRE…
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WHILE DRIVING THE CAR ON ICY ROAD CONDITIONS THE ENGINE SEIZED AND THE CAR CAME TO AN ABRUPT HALT. WE WERE UNABLE TO MOVE THE CAR AND IT NEEDED TO BE TOWED. MY YOUNG DAUGHTER WAS DRIVING AND WAS QUITE UNPREPARED FOR THIS. THIS ENGINE SEIZING IS APPARENTLY A COMMON PROBLEM WITH THIS YEAR EQUINOX WHEN TEMPERATURES DROP BELOW FREEZING. SOMETHING HAPPENS IN THE OIL PAN OR GASKET WHICH CAUSES IT TO EXPLODE (FOR LACK OF A BETTER WORD) AND ALL OF THE OIL SPEWS FROM THE ENGINE. HAD SHE BEEN IN A BUSIER INTERSECTION OR SHARPER CURVE, WE COULD HAVE EXPERIENCED A MUCH DIFFERENT OUTCOME. AS BRAKES AND STEERING WOULD NOT HAVE BEEN FUNCTIONING.
NHTSA ODI #11118122
49,000 miles · Aug 5, 2018
Engine
MY CAR HAS BEGUN STALLING AT RED LIGHTS AND GENERALLY WHENEVER I NEED TO STOP, I DON'T GET ANY WARNING LIGHTS CHECK ENGINE LIGHT HAS NEVER GONE ON AND IT STARTS BACK UP BUT THIS IS EXTREMELY FRUSTRATING AND I'M AFRAID TO DRIVE MY CAR FOR FEAR THAT I'M GOING TO BE STRANDED. I HAVE DONE ALL MY OIL CHANGES ON TIME AND TAKE GOOD C…
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MY CAR HAS BEGUN STALLING AT RED LIGHTS AND GENERALLY WHENEVER I NEED TO STOP, I DON'T GET ANY WARNING LIGHTS CHECK ENGINE LIGHT HAS NEVER GONE ON AND IT STARTS BACK UP BUT THIS IS EXTREMELY FRUSTRATING AND I'M AFRAID TO DRIVE MY CAR FOR FEAR THAT I'M GOING TO BE STRANDED. I HAVE DONE ALL MY OIL CHANGES ON TIME AND TAKE GOOD CARE OF MY VEHICLE VERY SAD THAT A 4 YEAR OLD VEHICLE HAS THIS GOING ON.
NHTSA ODI #11115802
118,000 miles · Aug 2, 2018
Visibility/wiper
DRIVING HOME FROM WORK, IN HEAVY RAIN AND THE WIPERS STOPPED WORKING. STOPPED IN THE UP POSITION
NHTSA ODI #11115444
58,955 miles · Jul 23, 2018
Steering
"SERVICE POWER STEERING" WARNING REPEATEDLY OCCURS WHEN CAR IS DRIVING. ALTHOUGH IT USUALLY OCCURS ON THE HIGHWAY, IT HAS OCCURRED IN TOWN AS WELL. DEALER CAN'T SEEM TO FIND OUT CAUSE.
NHTSA ODI #11113131
33,900 miles · Jul 20, 2018
Engine
MY 2014 CHEVY EQUINOX BEGAN TO STALL WHENEVER I STOPPED AT TRAFFIC LIGHTS OR STOP SIGNS MOSTLY WHEN I WAS DRIVING ON A BUSY 45-50 MPH ROAD. IT WOULD SOUND LIKE IT WAS HAVING TROUBLE GETTING AIR SO TO SPEAK, AND TO STAY IDLE. IT WOULD SPUTTER AND THEN THE ENGINE SHUT OFF. IT WOULD START BACK UP WHEN I PUT IT INTO PARK AND TUR…
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MY 2014 CHEVY EQUINOX BEGAN TO STALL WHENEVER I STOPPED AT TRAFFIC LIGHTS OR STOP SIGNS MOSTLY WHEN I WAS DRIVING ON A BUSY 45-50 MPH ROAD. IT WOULD SOUND LIKE IT WAS HAVING TROUBLE GETTING AIR SO TO SPEAK, AND TO STAY IDLE. IT WOULD SPUTTER AND THEN THE ENGINE SHUT OFF. IT WOULD START BACK UP WHEN I PUT IT INTO PARK AND TURN THE KEY IN THE IGNITION. THIS BEGAN TO HAPPEN WITH MORE FREQUENCY. UPON READING MANY FORUMS WHERE PEOPLE REPORTED THE SAME ISSUE, I LEARNED THAT THE CAMSHAFT POSITION ACTUATOR SOLENOID VALVE CAUSED THE PROBLEM ON EQUINOX SUVS PRODUCED FROM 2011 TO 2014. THE PART WAS RECALLED FOR THE 2011 MODELS BUT NOT THE 2014. THE VEHICLE ISSUE WAS RESOLVED WHEN MY MY SON REPLACE THE SOLENOID VALVE. I THINK THAT GM SHOULD HAVE RECALLED THIS PART FOR THE 2014 EQUINOX AS IT IS THE SAME PART.
NHTSA ODI #11112616
61,000 miles · Jul 19, 2018
Electronic Stability Control (esc)
SPUDDERS MULTIPLE TIMES WHEN TRYING TO GO THEN DIES AS SOON AS I GIVE IT GAS. DIES MULTIPLE TIMES A DAY BUT TURNS RIGHT BACK ON. DIED TRYING TO CROSS A HIGHWAY. VERY DANGEROUS.
NHTSA ODI #11112281
44,300 miles · Jul 16, 2018
EngineFuel/propulsion SystemUnknown Or Other
A WEEK AFTER AN OIL CHANGE AND TIRE ROTATION ON 6/12/2018 CHEVROLET EQUINOX, THE CHECK ENGINE LIGHT CAME ON AND MY VEHICLE SHUTS OFF AUTOMATICALLY AT TRAFFIC LIGHTS AND WHEN I'M PARKING. I TOOK IT TO AUTOZONE FOR A FREE DIAGNOSTIC READING BUT NOTHING COMES UP EXCEPT A SUGGESTION TO CHANGE THE SOLENOID. THE TECH SUGGESTED I ADD S…
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A WEEK AFTER AN OIL CHANGE AND TIRE ROTATION ON 6/12/2018 CHEVROLET EQUINOX, THE CHECK ENGINE LIGHT CAME ON AND MY VEHICLE SHUTS OFF AUTOMATICALLY AT TRAFFIC LIGHTS AND WHEN I'M PARKING. I TOOK IT TO AUTOZONE FOR A FREE DIAGNOSTIC READING BUT NOTHING COMES UP EXCEPT A SUGGESTION TO CHANGE THE SOLENOID. THE TECH SUGGESTED I ADD STP GAS TREATMENT. AFTER THE FIRST BOTTOM AND DRIVING 200 PLUS MILES OUT OF STATE, THE LIGHT WENT OFF BRIEFLY. I'VE ADDED 2 MORE BOTTLES OF GAS TREATMENT AND DROVE BACK HOME BUT MY VEHICLES IS STILL SHUTTING OFF AND THE ENGINE LIGHT IS BACK ON. I WAS IN BALTIMORE ON 7/12, AND MY VEHICLE SHUT OFF AT 3 TRAFFIC LIGHTS. I WAS FORTUNATE THAT THE PEOPLE BEHIND ME DIDN'T RESEND ME. I WAS IN NJ THIS WEEKEND AND IT SHUT OFF AT MULTIPLE TRAFFIC LIGHTS AND STOP SIGNS. I'M TAKING IT TO AUTOZONE TOMORROW TO GET A PRINTOUT OF THE DIAGNOSTICS THEN TAKING IT TO THE DEALERSHIP. HOWEVER, MY FEAR IS THEY WILL CHARGE ME FOR WORK THAT WON'T FIX THE ISSUE. WHY HASN'T M DON'T A RECALL FOR THE 2014 MODEL? THIS IS VERY DANGEROUS AND NONE OF US SHOULD GET REAR ENDED AND HURT FOR THEM TO FORMALLY DO A RECALL.
NHTSA ODI #11111483
93,397 miles · Jul 9, 2018
Visibility/wiper
MY WINDSHIELD WIPERS QUIT WORKING DURING A SEVERE THUNDERSTORM. I NAVIGATED TO A REPAIR SHOP. THE PART REPLACED WAS MY WINDSHIELD WIPER TRANSMISSION. THE PART ID IS 84241847. THIS PART ID WAS INCLUDED IN A 2013 RECALL ON THE CHEVY EQUINOX. MINE IS A 2014 WITH THE SAME PART. CONSUMERS SHOULD BE AWARE THAT 2014 MODELS ALSO CARRY T…
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MY WINDSHIELD WIPERS QUIT WORKING DURING A SEVERE THUNDERSTORM. I NAVIGATED TO A REPAIR SHOP. THE PART REPLACED WAS MY WINDSHIELD WIPER TRANSMISSION. THE PART ID IS 84241847. THIS PART ID WAS INCLUDED IN A 2013 RECALL ON THE CHEVY EQUINOX. MINE IS A 2014 WITH THE SAME PART. CONSUMERS SHOULD BE AWARE THAT 2014 MODELS ALSO CARRY THIS RISK. IT WAS A TERRIFYING SITUATION TO BE IN. THERE SHOULD BE A RECALL ON ANY MODEL WITH THIS SAME PART ID.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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