NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
546 reports54,000 miles · Sep 26, 2018
Visibility/wiper
I WAS COMING HOME FROM RUNNING ERRANDS WHEN IT BEGAN TO RAIN HEAVILY. ALL OF THE SUDDEN, MY WINDSHIELD WIPERS QUIT WORKING IN THE UPRIGHT POSITION AND I HAD ZERO VISIBILITY. IT WAS ONE OF THE SCARIEST MOMENTS OF MY LIFE. I QUICKLY PUT ON MY HAZARD LIGHTS AND PULLED TO THE SIDE, HOWEVER, IF I HAD BEEN ON THE HIGHWAY OR MOVING AND…
Read full complaint
I WAS COMING HOME FROM RUNNING ERRANDS WHEN IT BEGAN TO RAIN HEAVILY. ALL OF THE SUDDEN, MY WINDSHIELD WIPERS QUIT WORKING IN THE UPRIGHT POSITION AND I HAD ZERO VISIBILITY. IT WAS ONE OF THE SCARIEST MOMENTS OF MY LIFE. I QUICKLY PUT ON MY HAZARD LIGHTS AND PULLED TO THE SIDE, HOWEVER, IF I HAD BEEN ON THE HIGHWAY OR MOVING AND A FASTER SPEED I HATE TO THINK OF WHAT WOULD HAVE HAPPENED. AFTER RESEARCHING THE PROBLEM ONLINE, I AM READING COUNTLESS STORIES OF EQUINOX OWNERS WHO HAVE HAD EXACTLY THE SAME SITUATION HAPPEN - THIS IS HORRIBLE AND CHEVY NEEDS TO STAND BY ITS PRODUCT AND RECALL THE WIPER TRANSMISSIONS ON ALL OF THE VEHICLES IN QUESTION.
NHTSA ODI #11131746
79,000 miles · Sep 25, 2018
Visibility/wiper
WHILE DRIVING IN THE RAIN ON A 2 LANE LOCAL ROAD, WHILE THE WIPERS WERE IN USE, THEY STOPPED WORKING IN MID-SWIPE. I HEARD A SOUND WHEN THIS HAPPENED. BOTH WIPERS WERE STUCK AND INOPERABLE IN THE MIDDLE OF THE WINDSHIELD. AFTER STOPPING, I WAS ABLE TO MOVE THE WIPERS TO THE FULL DOWN POSITION, BUT ONLY WITH SOME EFFORT. THE REAR…
Read full complaint
WHILE DRIVING IN THE RAIN ON A 2 LANE LOCAL ROAD, WHILE THE WIPERS WERE IN USE, THEY STOPPED WORKING IN MID-SWIPE. I HEARD A SOUND WHEN THIS HAPPENED. BOTH WIPERS WERE STUCK AND INOPERABLE IN THE MIDDLE OF THE WINDSHIELD. AFTER STOPPING, I WAS ABLE TO MOVE THE WIPERS TO THE FULL DOWN POSITION, BUT ONLY WITH SOME EFFORT. THE REAR WIPER WORKS FINE. THERE IS NO FUNCTION AT ALL ON THE FRONT WIPERS. THE FLUID SPRAY IS STILL FUNCTIONING, BUT THE WIPERS WILL NOT MOVE. I AM DISMAYED TO SEE THAT CHEVROLET IS VERY AWARE OF THIS PROBLEM, AND HAS A MULTI-YEAR RECALL FOR THIS VERY ISSUE IN CANADA, BUT ONLY HAS A RECALL ON MODEL YEAR 2013 IN THE US. MINE IS A 2014 WITH 79,000 MILES. EVEN MY LOCAL AUTO SERVICE SHOP IS FAMILIAR WITH THE ISSUE OF THE ROD CORRODING AND BREAKING, THUS RENDERING THE WIPERS INOPERABLE AND LEAVING DRIVERS IN A LIFE-THREATENING SITUATION, AS THIS PROBLEM ONLY OCCURS AS WE ARE USING THE WIPERS INCLEMENT WEATHER. EVERY DRIVER ON THE ROAD SHOULD BE CONCERNED.
NHTSA ODI #11131127
85,000 miles · Sep 22, 2018
Visibility/wiper
BOUGHT THE CAR IN APRIL 2017 63000 MILES, WINDSHIELD WHIPERS MOTOR WENT OUT FEB 2018. I WAS DRIVING IN THE RAIN AND THEY STOPPED WHILE DRIVING THE HIGHWAY. HAD TO PULL OVER AND WAIT TILL IT STOPPED. WENT TO THE DEALER SHIP SERVICE CENTER WAS INFORMED THE MOTOR WENT OUT.
NHTSA ODI #11130755
106,000 miles · Sep 13, 2018
Visibility/wiper
WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH IN A HEAVY RAINSTORM MY WINDSHIELD WHIPERS JUST STOPPED WORKING. THEY STOPPED IN THE UPRIGHT POSITION. THIS IS VERY DANGEROUS AND LUCKLY I WAS ABLE TO PULL OVER BUT COULD NOT SEE OUT THE FRONT WINDOW BECAUSE THE RAIN WAS SO HARD. LOOKED IT UP AND FOUND THIS IS A COMMON THING AND HAS EV…
Read full complaint
WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH IN A HEAVY RAINSTORM MY WINDSHIELD WHIPERS JUST STOPPED WORKING. THEY STOPPED IN THE UPRIGHT POSITION. THIS IS VERY DANGEROUS AND LUCKLY I WAS ABLE TO PULL OVER BUT COULD NOT SEE OUT THE FRONT WINDOW BECAUSE THE RAIN WAS SO HARD. LOOKED IT UP AND FOUND THIS IS A COMMON THING AND HAS EVEN BEEN RECALLED IN OTHER PLACES. WITH 2 KIDS UNDER THE AGE OF 3 IN THE CAR WITH ME THIS WAS REALLY SCARY.
NHTSA ODI #11129294
49,993 miles · Sep 12, 2018
Visibility/wiper
15789:WINDSHIELD WIPER MOTOR FAILURE. MY WINDSHIELD WIPERS STOPPED WORKING IN TRACK WHILE IT WAS RAINING. IT STOPPED IN THE UP POSITION ON HIGH AND I COULD NOT DRIVE OR MOVE BECAUSE I COULD NOT SEE. TURNED THE IGNITION OFF AND ON AND REPLACED A FUSE AND THE WIPERS STILL DO NOT WORK. THIS HAPPENED AFTER I PICKED MY KIDS UP FR…
Read full complaint
15789:WINDSHIELD WIPER MOTOR FAILURE. MY WINDSHIELD WIPERS STOPPED WORKING IN TRACK WHILE IT WAS RAINING. IT STOPPED IN THE UP POSITION ON HIGH AND I COULD NOT DRIVE OR MOVE BECAUSE I COULD NOT SEE. TURNED THE IGNITION OFF AND ON AND REPLACED A FUSE AND THE WIPERS STILL DO NOT WORK. THIS HAPPENED AFTER I PICKED MY KIDS UP FROM SCHOOL IN RUSH HOUR TRAFFIC. AFTER RESEARCHING I SEE THAT THIS HAS HAPPENED TO LOTS OF PEOPLE. I CALLED THE CHEVY HOTLINE FOR BULLETIN #15789 AND WAS INFORMED THAT EVEN THOUGH THIS RECALL IS RELATING TO THE SAME ISSUE I AM HAVING MY CAR WAS NOT INCLUDED IN THE RECALL. THIS AFTER I JUST SPENT OVER 850 IN MAINTENANCE ON A CAR THAT IS ONLY 4 YEARS OLD AND JUST OVER 50K MILES. IF ITS THE SAME ISSUE ITS AN ISSUE AND MY VEHICLE NEEDS TO BE COVERED.
NHTSA ODI #11129118
47,800 miles · Sep 2, 2018
Air BagsCrash
I HIT A DEER ON SEPT. 1, 2018 AND MY AIRBAGS DIDN'T DEPLOY.
NHTSA ODI #11124021
48,000 miles · Aug 31, 2018
Visibility/wiper
I WAS DRIVING ON A FOUR LANE HIGHWAY DURING A MAJOR DOWN POUR, SUDDENLY THE WINDSHIELD WIPERS STOPPED (STANDING STRAIGHT UP). IT HAPPENED ON A BRIDGE SO I COULDN'T PULLOVER, COULDN'T SEE! I WAS VERY FORTUNATE TO HAVE GOT OFF OF ROAD AT END OF BRIDGE. CAR ONLY HAS 48,000 MILES. NEVER HAD PROBLEMS WITH LOT HIGHER MILEAGE VEHICLES …
Read full complaint
I WAS DRIVING ON A FOUR LANE HIGHWAY DURING A MAJOR DOWN POUR, SUDDENLY THE WINDSHIELD WIPERS STOPPED (STANDING STRAIGHT UP). IT HAPPENED ON A BRIDGE SO I COULDN'T PULLOVER, COULDN'T SEE! I WAS VERY FORTUNATE TO HAVE GOT OFF OF ROAD AT END OF BRIDGE. CAR ONLY HAS 48,000 MILES. NEVER HAD PROBLEMS WITH LOT HIGHER MILEAGE VEHICLES I HAVE HAD, THIS IS SERIOUSLY DANGEROUS, SOMEONE WITH LESSER REFLEX AND VISION WOULD HAVE HAD AN ACCIDENT AND MAYBE KILLED SOMEONE OR THEM SELVES.
NHTSA ODI #11123822
97,000 miles · Aug 31, 2018
Visibility/wiper
MY WINDSHIELD WIPERS QUIT WORKING AND FROZE IN A SLANTED UPRIGHT POSITION DURING A SEVERE THUNDERSTORM ON THE TOLL IN CENTRAL FLORIDA ON 8-29-18 DRIVING AT 60MPH. AFTER NARROWLY AVOIDING 3 ACCIDENTS AND DEATH BECAUSE I COULDNT SEE, I NAVIGATED TO 2 SEPERATE REPAIR SHOPS WHO PRETENDED TO NOT KNOW OF THIS DEFECT AND DEMANDED I PA…
Read full complaint
MY WINDSHIELD WIPERS QUIT WORKING AND FROZE IN A SLANTED UPRIGHT POSITION DURING A SEVERE THUNDERSTORM ON THE TOLL IN CENTRAL FLORIDA ON 8-29-18 DRIVING AT 60MPH. AFTER NARROWLY AVOIDING 3 ACCIDENTS AND DEATH BECAUSE I COULDNT SEE, I NAVIGATED TO 2 SEPERATE REPAIR SHOPS WHO PRETENDED TO NOT KNOW OF THIS DEFECT AND DEMANDED I PAY FOR "DIAGNOSING" THIS SERIOUSLY LIFE THREATENING KNOWN VEHICLE DEFECT. I BELIEVE THIS PART WAS INCLUDED IN A 2013 RECALL ON THE CHEVY EQUINOX. MINE IS A 2014 WITH THE SAME SCENARIO. ALL CONSUMERS SHOULD BE AWARE THAT 2014 MODELS CARRY THIS POTENTIALLY FATAL RISK. IT WAS AN EXTREMLY TERRIFYING ORDEAL TO BE IN. I MADE A POLICE REPORT AFTER ONE SHOP THREATENED ME AND REFUSED TO RELEASE MY CAR FOR TELLING ME WHAT NEEDED TO BE FIXED AND FORCING ME TO PAY A DIAGNOSTIC CHARGE OF $117.70 WHILE DOING NOTHING TO HELP THE ISSUE. I WENT TO THE DEALERSHIP THE WARRANTY COMPANY TOLD ME TO. ONLY LATER FOR THEM TO CLAIM NO RECORD OF THE CALLS I MADE EXISTS AND THAT THIS WAS NOT COVERED AND IT WAS TO BE PAID FOR BY ME BECAUSE MY COVERAGE EXPIRED IN 2017 ADMITTEDLY BY THEM WITHOUT ANY WARNING OR NOTIFICATIONS BEING MADE TO ME. THERE REALLY SHOULD BE A RECALL ON ANY MODEL WITH THIS SAME PART ID OR SITUATION.
NHTSA ODI #11123611
62,000 miles · Aug 29, 2018
Visibility
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO BRAEGER CHEVROLET (4100 S 27TH ST, MILWAUKEE, WI 53221, (414) 281-5000) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPA…
Read full complaint
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING IN INCLEMENT WEATHER, THE WINDSHIELD WIPERS BECAME INOPERABLE. THE VEHICLE WAS TAKEN TO BRAEGER CHEVROLET (4100 S 27TH ST, MILWAUKEE, WI 53221, (414) 281-5000) WHERE IT WAS DIAGNOSED THAT THE WINDSHIELD WIPER TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
NHTSA ODI #11123191
81,000 miles · Aug 24, 2018
Visibility/wiper
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS BECAME COMPLETELY INOPERABLE. THE CONTACT PULLED THE VEHICLE OVER AND WAITED FOR THE RAIN TO STOP. THE CONTACT DROVE THE VEHICLE TO LIMA AUTO MALL (2200 NORTH CABLE ROAD, LIMA, OHIO 45807, (419) 993-6000), BUT IT …
Read full complaint
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 65 MPH IN THE RAIN, THE WINDSHIELD WIPERS BECAME COMPLETELY INOPERABLE. THE CONTACT PULLED THE VEHICLE OVER AND WAITED FOR THE RAIN TO STOP. THE CONTACT DROVE THE VEHICLE TO LIMA AUTO MALL (2200 NORTH CABLE ROAD, LIMA, OHIO 45807, (419) 993-6000), BUT IT WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT AND THE DEALER REFERENCED AN UNKNOWN PART AS A POTENTIAL CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 81,000.
NHTSA ODI #11122134
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Illustration