NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
546 reports104,750 miles · Feb 6, 2019
Power Train
ON THURSDAY, 31 JANUARY I WAS DRIVING MY 2014 CHEVY EQUINOX HOME FROM WORK ON THE HIGHWAY DOING ABOUT 60-62 MPH AND HEARD A POPPING NOISE FOLLOWED UP WITH MY CAR MAKING A LOUD NOISE AND THE DISPLAY STATING THE CAR WAS LOW ON OIL AND THE ENGINE WAS POWERING DOWN, TO STOP THE CAR IMMEDIATELY. LUCKILY I WAS ABLE TO PULL INTO A LOC…
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ON THURSDAY, 31 JANUARY I WAS DRIVING MY 2014 CHEVY EQUINOX HOME FROM WORK ON THE HIGHWAY DOING ABOUT 60-62 MPH AND HEARD A POPPING NOISE FOLLOWED UP WITH MY CAR MAKING A LOUD NOISE AND THE DISPLAY STATING THE CAR WAS LOW ON OIL AND THE ENGINE WAS POWERING DOWN, TO STOP THE CAR IMMEDIATELY. LUCKILY I WAS ABLE TO PULL INTO A LOCAL MUFFLER SHOP BEFORE MY CAR DIED. THEY WERE ABLE TO DIAGNOSE THE PROBLEM AFTER SOME DIAGNOSTICS AND STATED THAT THEY HAD SEEN THIS SAME ISSUE RECENTLY WITH MULTIPLE CHEVY EQUINOX'S. THEY ALSO INFORMED ME OF A TSB DATED JAN 22, 2016. THE REF # IS PIP5093B. THEY WERE UNABLE TO REPAIR MY VEHICLE AND RECOMMENDED THAT I CONTACT CHEVY ABOUT A POSSIBLE RECALL AND TO HAVE THE VEHICLE TOWED TO A DEALERSHIP. AS SOON AS I CALLED THE DEALERSHIP, I TOLD THE GENTLEMAN I HAD A CHEVY EQUINOX WITH A MAJOR OIL LEAK. HE IMMEDIATELY TOLD ME IT WAS THE REAR MAIN SEAL. I ASKED HIM HOW HE KNEW THAT AND HE STATED THAT WITH THE COLD WEATHER WE HAVE BEEN HAVING THAT HE HAD A FEW OTHERS IN THE SHOP CURRENTLY THAT WERE GETTING REPAIRED FOR THE SAME ISSUE. I ASKED IF THERE WAS ANY TYPE OF RECALL OR ANYTHING AND WAS TOLD IT WAS NOT. I CONTACTED CHEVY AND ASKED ABOUT THE ISSUE. I TRIED TO STRESS MY CONCERN WITH THE FACT THAT THIS HAS BEEN HAPPENING SO MUCH RECENTLY WITH THE HOPES THAT THIS WOULD BE LOOKED INTO BY CHEVY. A CASE WAS IMMEDIATELY CREATED, AND I WAS TOLD THAT I WOULD HAVE TO HAVE THE VEHICLE OFFICIALLY DIAGNOSED BY A CHEVY DEALERSHIP BEFORE ANYTHING COULD BE DONE. SO I HAD MY VEHICLE TOWED TO A CHEVY DEALERSHIP SINCE IT WAS NOT DRIVABLE. WHILE THE TOW TRUCK OPERATOR WAS LOADING MY CAR FOR TRANSPORT, HE INFORMED ME THAT HE HAD RECENTLY TOWED MULTIPLE EQUINOX'S RECENTLY DUE TO THE SAME MASSIVE OIL LEAK. THE DEALERSHIP CONTACTED ME AND CONFIRMED THE ISSUE WAS THE REAR MAIN SEAL. I WAS TOLD THAT THE COST OF REPAIRS WOULD BE $2,184.00 + TAX.
NHTSA ODI #11174806
95,000 miles · Feb 6, 2019
Engine
JANUARY 21, 2019 I WAS DRIVING HOME FROM WORK. THE CAR STARTED TO SHAKE, NO ENGINE OR WARNING LIGHTS CAME ON. WHILE DRIVING I CALLED MY DEALER SERVICE DEPT AND EXPLAINED THE PROBLEM AND THAT I WOULD BRING THE CAR DIRECTLY THERE TO DROP OFF TO BE CHECKED. ON THE WAY, ALL OF A SUDDEN EVERY LIGHT CAME ON AND TOLD ME TO IMMEDIATELY …
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JANUARY 21, 2019 I WAS DRIVING HOME FROM WORK. THE CAR STARTED TO SHAKE, NO ENGINE OR WARNING LIGHTS CAME ON. WHILE DRIVING I CALLED MY DEALER SERVICE DEPT AND EXPLAINED THE PROBLEM AND THAT I WOULD BRING THE CAR DIRECTLY THERE TO DROP OFF TO BE CHECKED. ON THE WAY, ALL OF A SUDDEN EVERY LIGHT CAME ON AND TOLD ME TO IMMEDIATELY TURN THE ENGINE OFF. I DID AND HAD THE CAR TOWED TO THE DEALER. THE ENGINE BLEW UP AND HAS TO BE REPLACED. IT WAS VERY COLD AND APPARENTLY THERE WAS SOME TYPE OF OIL BUILD UP AND FROZEN WATER IN THE AIR FILTER WHICH CAUSED THE ENGINE TO BLOW OUT THE REAR. I SERVICE MY CAR REGULARLY AND MAINTAIN THEM WELL. I WAS SHOCKED THIS HAPPENED AS I REALLY LIKED THE CAR. THE CAR HAS ABOUT 95,000 MILES ON IT. I TYPICALLY GET 250-300,000 MILES FROM MY VEHICLES. I HAVE HEARD THIS CAN BE A PROBLEM WITH THE ENGINES. I AM NOW REPLACING THE ENGINE WITH A USED ONE.
NHTSA ODI #11174670
66,000 miles · Feb 2, 2019
Power Train
VEHICLE HAS 66,000 MILES ON IT AND IS A 2014. BOUGHT THE VEHICLE USED. ALWAYS HAD OIL CHANGED ON TIME AND TOOK VERY GOOD CARE OF VEHICLE. WHILE DRIVING ON A MORNING IT WAS -5 DEGREES OUTSIDE THE CHECK ENGINE AND THE OIL LIGHT CAME ON. A MINUTE LATER, THE MOTOR SHUT OFF. THE CAR STARTED BACK UP BUT WAS TOWED TO OUR MECHANICS GARA…
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VEHICLE HAS 66,000 MILES ON IT AND IS A 2014. BOUGHT THE VEHICLE USED. ALWAYS HAD OIL CHANGED ON TIME AND TOOK VERY GOOD CARE OF VEHICLE. WHILE DRIVING ON A MORNING IT WAS -5 DEGREES OUTSIDE THE CHECK ENGINE AND THE OIL LIGHT CAME ON. A MINUTE LATER, THE MOTOR SHUT OFF. THE CAR STARTED BACK UP BUT WAS TOWED TO OUR MECHANICS GARAGE. OUR MECHANIC COMPLETED A DIAGNOSTIC AND RULED THE PROBLEM TO BE THE PCV/REAR SEAL. I CALLED GM MOTORS BECAUSE I SAW A GM BULLETIN STATING THAT THIS HAS BEEN AN ONGOING ISSUE WITH THIS YEAR, MAKE AND MODEL OF VEHICLE. THEY INFORMED ME THAT OUR VIN WAS NOT COVERED BECAUSE THE CAR'S PARTS WERE NOT MANUFACTURED IN A SPECIFIC FACTORY. I REQUESTED AN EXPLANATION AS TO WHY THAT MATTERS IF IT IS STILL HAPPENING TO OUR VEHICLE. GM REFUSED TO GIVE ME AN ANSWER. THEY SUGGESTED THAT I TOW MY VEHICLE TO A GM DEALERSHIP TO GET THE DIAGNOSTICS FROM THEM. I DID SO. IT COST $95. GM ESCALATED MY ISSUE WITHIN THE COMPANY. I WAITED 3 DAYS FOR AN ANSWER AS TO IF THEY WOULD HELP PAY FOR THE COST TO FIX THIS PROBLEM-WHICH THE DEALERSHIP STATED WOULD COST $1800.00. GM CALLED ME BACK AND SAID THEY CANNOT HELP AND THERE IS NOTHING THEY CAN DO. I WILL CONTINUE TO LOOK FURTHER INTO THIS ISSUE AND FILE MORE COMPLAINTS. THE CUSTOMER SERVICE WAS POOR AND THE REPRESENTATIVE THAT MY CASE WAS PUSHED UP TO WAS EXTREMELY RUDE AND NOT HELPFUL. I ASKED THEM TO HELP PAY FOR A RENTAL VEHICLE WHILE OUR CAR GETS FIXED AND THEY REFUSED.
NHTSA ODI #11173717
107,000 miles · Jan 31, 2019
EnginePower Train
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING 65 MPH, THE VEHICLE STARTED TO DECELERATE INDEPENDENTLY, THE OIL PRESSURE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THA…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. WHILE DRIVING 65 MPH, THE VEHICLE STARTED TO DECELERATE INDEPENDENTLY, THE OIL PRESSURE WARNING INDICATOR ILLUMINATED, AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE PCV VALVE WAS OBSTRUCTED. THE BLOCKAGE CAUSED SIGNIFICANT PRESSURE IN THE ENGINE, WHICH CAUSED THE REAR MAIN SEAL BETWEEN THE ENGINE AND TRANSMISSION TO ALLOW OIL TO POUR FROM THE SEAL. THE VEHICLE WAS NOT REPAIRED. TIM LALLY CHEVROLET (LOCATED AT 24999 MILES RD, BEDFORD HEIGHTS, OH 44128, (440) 232-2000) WAS NOTIFIED OF THE FAILURE. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5027280547. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
NHTSA ODI #11173345
96,000 miles · Jan 31, 2019
Engine
MY WIFE WAS DRIVING TO WORK WHEN HER CAR BROKE DOWN ON A VERY VERY BUSY HIGHWAY. JUST BEFORE THE BROADWAY BRIDGE CROSSING THE MISSOURI RIVER ENTERING DOWNTOWN KANSAS CITY MO LITERALLY RIGHT BEFORE THE BRIDGE ON THE SOUTHBOUND SIDE OF 169 HIGHWAY. THE TEMPERATURE OUTSIDE WAS IN THE NEGATIVES. SHE CALLED ME AND I PICKED HER UP. MI…
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MY WIFE WAS DRIVING TO WORK WHEN HER CAR BROKE DOWN ON A VERY VERY BUSY HIGHWAY. JUST BEFORE THE BROADWAY BRIDGE CROSSING THE MISSOURI RIVER ENTERING DOWNTOWN KANSAS CITY MO LITERALLY RIGHT BEFORE THE BRIDGE ON THE SOUTHBOUND SIDE OF 169 HIGHWAY. THE TEMPERATURE OUTSIDE WAS IN THE NEGATIVES. SHE CALLED ME AND I PICKED HER UP. MIND YOU I WORK NIGHTS SO I WAS IN BED. SHE HAD TO WAIT IN A FREEZER BASICALLY UNTIL I GOT THERE. WHICH WAS ABOUT 35 MINS. HYPOTHERMIA CAN TAKE AFFECT IN THAT AMOUNT OF TIME. LUCKILY SHE HAD A BLANKET AND AN EXTRA COAT TO COVER UP WITH. I DROPPED HER OFF AND WENT BACK TO THE CAR TO WAIT ON THE TOW TRUCK. THERE IS VERY LITTLE ROOM TO PULL OFF THE ROAD WHERE IT BROKE DOWN AT. ANOTHER 10 YARDS AND IT WOULD'VE BEEN BLOCKING A LANE OF TRAFFIC ON THE BRIDGE. THE TOW TRUCK GETS THERE AND IS ALMOST IMMEDIATELY REAR ENDED BY A DISTRACTED DRIVER. HE GETS BACKED UP STARTS TO GET OUT AND IS ALMOST SIDESWIPED BY ANOTHER DRIVER. HE CALLS ANOTHER TOW TRUCK TO THE SCENE TO BLOCK TRAFFIC SO HE DOSEN'T GET HIT. FINALLY AT THE SHOP. THE MECHANIC LOOKS IT OVER AND TELLS ME THAT THE REAR MAIN SEAL HAS BLEW OUT OF THE ENGINE DUE TO A FROZEN PCV VALVE. AND THE ENGINE IS TOAST BECAUSE THERE'S A LOT OF METAL SHAVINGS ON THE DIPSTICK. AND DUE TO THE KNOCKING THAT THE ENGINE IS MAKING. $7000 FOR A REMANUFACTURED ENGINE INSTALLED IS THE QUOTE HE GAVE ME. A USED ENGINE WOULD BE CHEAPER BUT WE'D RUN THE RISK OF GETTING ONE THAT CONSUMES TOO MUCH OIL. SO THAT'S OUT OF THE QUESTION. THEN COME TO FIND OUT THEY KNOW THIS A PROBLEM?! BUT ARE ONLY COVERING CERTAIN VEHICLES. I'M BEYOND IRRITATED AT THIS POINT. NOT ONLY HAVE THEY ENDANGERED MY WIFE. NOT ONLY HAVE THEY ENDANGERED MYSELF. BUT THEY HAVE ALSO ENDANGERED THE TOW TRUCK DRIVER. ALL BECAUSE THEY DON'T WANT TO FIX THEIR FAULTY DESIGN. THIS TYPE OF STUFF HAS GONE ON FOR FAR TOO LONG WITH AUTOMOTIVE MANUFACTURERS.
NHTSA ODI #11173193
116,000 miles · Jan 30, 2019
Engine
PURCHASED A 2014 CHEVROLET EQUINOX 2.4L ENGINE BACK IN LATE 2013 PRIOR TO A DEPLOYMENT. AFTER YEARS OF NO MAJOR ISSUES THE CAR BEGAN CONSUMING MORE OIL CONSIDERABLY AFTER 115,000 MILES. SHORTLY AFTER THIS ISSUE BEGAN THERE WAS ROUGH IDLING WITH THE SERVICE ENGINE LIGHT COMING ON. AFTER TAKING THE CAR IN FOR INSPECTION IT WAS FOU…
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PURCHASED A 2014 CHEVROLET EQUINOX 2.4L ENGINE BACK IN LATE 2013 PRIOR TO A DEPLOYMENT. AFTER YEARS OF NO MAJOR ISSUES THE CAR BEGAN CONSUMING MORE OIL CONSIDERABLY AFTER 115,000 MILES. SHORTLY AFTER THIS ISSUE BEGAN THERE WAS ROUGH IDLING WITH THE SERVICE ENGINE LIGHT COMING ON. AFTER TAKING THE CAR IN FOR INSPECTION IT WAS FOUND THAT A COMMON ISSUE REGARDING THE TIMING CHAIN WAS AFFECTING THE CAR. THE TIMING CHAIN CAME LOOSE SHORTLY AFTER THE SERVICE ENGINE LIGHT AND HAD RENDERED THE ENGINE UNUSABLE. ON THE DRIVE TO THE MECHANIC THERE WAS ALSO MULTIPLE STALLS OF THE ENGINE WHICH POSED A SERIOUS SAFETY CONCERN. AFTER HEARING FROM MULTIPLE OTHERS THIS IS A COMMON ISSUE WITH THE 2.4L ECOTEC ENGINE.
NHTSA ODI #11173186
98,033 miles · Jan 30, 2019
Engine
I WAS TOLD MY PCV SYSTEM HAD BUSTED AND CAUSED A OIL LEAK FROM THE REAR OF ENGINE AND CAUSED MY ENGINE TO BLOW.I WAS TOLD THAT COLD TEMPERATURES WILL MAKE THE PCV FREEZE AND BUST AND CAUSE ALL YOUR OIL TO LEAK OUT
NHTSA ODI #11173156
76,000 miles · Jan 30, 2019
Visibility/wiper
THE WINDSHIELD WIPER TRANSMISSION ARM HAS BECOME DISCONNECTED FROM THE WIPER ARMS. THERE IS A RECALL ON 2013 MODELS. OBVIOUSLY THERE'S A PROBLEM WITH THIS YEAR ALSO. THE VEHICLE WAS IN THE DRIVEWAY, MY WIFE PUT THE WIPERS ON, HEARD A BANG NOISE AND THE WIPERS STOPPED MOVING.
NHTSA ODI #11173049
42,000 miles · Jan 24, 2019
EngineFire
TL* THE CONTACT OWNED A 2014 CHEVROLET EQUINOX. AFTER STOPPING THE VEHICLE, SMOKE APPEARED FROM THE FRONT END OF THE VEHICLE. MOMENTS LATER, FLAMES APPEARED UNDER THE HOOD. THE LOCAL FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED AND TOWED. A FIRE REPORT WAS FILED, BUT THE CAUSE OF…
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TL* THE CONTACT OWNED A 2014 CHEVROLET EQUINOX. AFTER STOPPING THE VEHICLE, SMOKE APPEARED FROM THE FRONT END OF THE VEHICLE. MOMENTS LATER, FLAMES APPEARED UNDER THE HOOD. THE LOCAL FIRE DEPARTMENT WAS CALLED TO THE SCENE AND EXTINGUISHED THE FLAMES. THE VEHICLE WAS DESTROYED AND TOWED. A FIRE REPORT WAS FILED, BUT THE CAUSE OF THE FIRE WAS NOT DETERMINED. THE LOCAL DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 42,000. *TT PHOTOS ATTACHED*JB
NHTSA ODI #11171939
38,000 miles · Jan 23, 2019
Visibility/wiper
DRIVING IN A HEAVY RAIN AT NIGHT ON THE HIGHWAY AND WIPERS SUDDENLY STOPPED CREATING A HAZZARD NOT ONLY FOR ME BUT ALL DRIVERS NEARBY. CHEVROLET WON'T ACCEPT RESPONSIBILITY FOR REPAIR OF THIS KNOWN ISSUE ON MY 4 YEAR OLD, 38,000 MILE CAR.
NHTSA ODI #11171631
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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