NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
546 reports146,012 miles · Oct 2, 2019
Engine
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT NOTICED THAT THE ENGINE WAS BURNING EXCESSIVE OIL WHEN DRIVING. WHILE DRIVING AT A LOW RATE OF SPEED, THE SERPENTINE BELT FRACTURED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO DAN CUMMINS CHEVROLET BUICK (1020 M.L.K. JR BLVD, PARIS, KY 40361, 859-987-4345) WHERE THE…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT NOTICED THAT THE ENGINE WAS BURNING EXCESSIVE OIL WHEN DRIVING. WHILE DRIVING AT A LOW RATE OF SPEED, THE SERPENTINE BELT FRACTURED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO DAN CUMMINS CHEVROLET BUICK (1020 M.L.K. JR BLVD, PARIS, KY 40361, 859-987-4345) WHERE THE CONTACT WAS INFORMED THAT THE ENGINE WAS LEAKING OIL. THE CONTACT PAID $4,750.51 FOR THE REPAIRS. THE CONTACT WAS CHARGED A DIAGNOSTIC FEE AND HAD THE FRONT AND REAR CRANK SEAL, PCV PORT, EXHAUST VALVE, CONVERTER, AND SEVERAL OTHER PARTS REPLACED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 146,012. *PM CONSUMER STATED DEALER HAS RECOMMENDED A SECOND REPAIR BUT CONSUMER WOULD NOT BE OBLIGATED TO PAY FOR IT.*JB
NHTSA ODI #11265701
69,650 miles · Sep 26, 2019
Visibility/wiper
MY HUSBAND WAS ⁵DRIVING SOUTH ON WISCONSIN HIGHWAY 43 ON SEPTEMBER 22, 2019 IN HEAVY RAIN WHEN BOTH WIPERS SUDDENLY WHIPPED OVER TO THE LEFT AND STOPPED WORKING. THE DRIVER'S WIPER STUCK OUT TO THE LEFT OF THE CAR WINDOW AND THE PASSENGER WIPER STAYED ON THE WINDSHIELD ON THE DRIVER'S SIDE. WE TURNED KNOBS AND TRIED EVERY…
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MY HUSBAND WAS ⁵DRIVING SOUTH ON WISCONSIN HIGHWAY 43 ON SEPTEMBER 22, 2019 IN HEAVY RAIN WHEN BOTH WIPERS SUDDENLY WHIPPED OVER TO THE LEFT AND STOPPED WORKING. THE DRIVER'S WIPER STUCK OUT TO THE LEFT OF THE CAR WINDOW AND THE PASSENGER WIPER STAYED ON THE WINDSHIELD ON THE DRIVER'S SIDE. WE TURNED KNOBS AND TRIED EVERYTHING WE COULD THINK OF TO START THE WIPERS, TO NO AVAIL. THIS WAS A DANGEROUS SITUATION WITH VERY LIMITED VISIBILITY IN FAST MOVING, HEAVY TRAFFIC. WE EXITED AS SOON AS WE COULD TO REPOSITION THE WIPERS AND ATTEMPT TO TURN THEM ON AGAIN. THEY WOULD NOT MOVE. WE WERE FORTUNATE THAT THE RAIN LET UP SOME AS WE CONTINUED HOME IN THIS UNSAFE MANNER. THIS IS A SAFETY ISSUE THAT SHOULD BE ADDRESSED BY GENERAL MOTORS WITH A RECALL AND REPAIR.
NHTSA ODI #11258325
104,000 miles · Sep 22, 2019
EngineFuel/propulsion SystemVehicle Speed Control
THE 2014 CHEVY EQUINOX WILL STALL WHEN ACCELERATING. THIS HAPPENS WHEN THE VEHICLE IS FIRST STARTED, THIS COULD POTENTIALLY CAUSEAN ACCIDENT. I HAVE TAKEN MY VEHICLE IN NUMEROUS TIMES AND SPENT OVER 2K ON REPAIRS. CURRENTLY MY VEHICLE DOES NOT HAVE A CHECK ENGINE LIGHT ON, NO CODES. IT APPEARS THAT EVERYTHING IS OPERATING NORMAL…
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THE 2014 CHEVY EQUINOX WILL STALL WHEN ACCELERATING. THIS HAPPENS WHEN THE VEHICLE IS FIRST STARTED, THIS COULD POTENTIALLY CAUSEAN ACCIDENT. I HAVE TAKEN MY VEHICLE IN NUMEROUS TIMES AND SPENT OVER 2K ON REPAIRS. CURRENTLY MY VEHICLE DOES NOT HAVE A CHECK ENGINE LIGHT ON, NO CODES. IT APPEARS THAT EVERYTHING IS OPERATING NORMALLY. IT IS NOT, I WILL NOT LET MY WIFE DRIVE THIS CAR BECAUSE I AM WORRIED THAT SHE COULD BE INVOLVED IN AN ACCIDENT. I RECENTLY FOUND THAT GM HAD IDENTIFIED THAT THIS VEHICLE CONSUMES A LARGE AMOUNT OF OIL AND IT CAUSING ISSUES SIMILAR TO WHAT I AM REPORTING. ONLY ISSUE IS THEY ARE REQUIRING A OIL CONSUMPTION TEST REQUIRING MULTIPLE VISITS TO THE DEALERSHIP OVER AN EXTENDED PERIOD OF TIME. IN THE MEAN TIME I AM GOING TO CONTINUE TO STALL PULLING INTO TRAFFIC, PUTTING MY LIFE AND OTHERS LIFE AT RISK. THERE NEEDS TO BE A MANDATORY RECALL AND CORRECT THIS ISSUE. THE ATTACHED PICTURE SHOWS THE LAST TWO OIL CHANGES AND THE AMOUNT OF OIL RETRIEVED. MY MOST RECENT I HAD LESS THAN 2.5 QUARTS LEFT. THERE IS NO LEAK ON MY VEHICLE, AND I CHANGE MY OIL ABOUT EVERY 5K MILES PER MANUFACTURER SUGGESTIONS.
NHTSA ODI #11257217
106,600 miles · Sep 22, 2019
Visibility/wiper
DRIVING DOWN HIGHWAY AT 55 MPH WITH WINDSHIELD WIPERS ON FAST, DURING SIGNIFICANT RAINFALL. WINDSHIELD WIPERS STOPPED IN MIDDLE OF WINDSHIELD AND DID WORK AGAIN. VERY DANGEROUS AS I COULD NOT SEE AT ALL AFTER BLADES STOPPED WORKING. STUCK MY HEAD OUT WINDOW WHILE DRIVING ON HIGHWAY TO TRY AND SEE SAFE PLACE TO GET OFF ROAD. …
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DRIVING DOWN HIGHWAY AT 55 MPH WITH WINDSHIELD WIPERS ON FAST, DURING SIGNIFICANT RAINFALL. WINDSHIELD WIPERS STOPPED IN MIDDLE OF WINDSHIELD AND DID WORK AGAIN. VERY DANGEROUS AS I COULD NOT SEE AT ALL AFTER BLADES STOPPED WORKING. STUCK MY HEAD OUT WINDOW WHILE DRIVING ON HIGHWAY TO TRY AND SEE SAFE PLACE TO GET OFF ROAD. VERY DANGEROUS. LOOKED UP ONLINE AND SEE THIS HAS HAPPENED TO MANY EQUINOX OWNERS. MECHANIC STATES THAT THE PLASTIC THAT HOLDS THE LINKAGE BROKE. THIS IS A REPETITIVE PROBLEM. PLEASE INVESTIGATE I COULD HAVE BEEN KILLED.
NHTSA ODI #11257205
75,000 miles · Aug 27, 2019
EnginePower TrainVisibility/wiper
WHILE DRIVING ON THE INTERSTATE DURING A RAINSTORM AND USING THE WIPERS AT HIGH SPEED THE WIPER TRANSMISSION LINKAGE DISENGAGED AND OPERATION IMMEDIATELY CEASED. VISIBILITY WAS COMPLETELY ZERO AND VERY NERVE RACKING WHEN YOU ARE DRIVING AT A HIGHER RATE OF SPEED. WHILE ON THE HIGHWAY THE VEHICLE WENT INTO LIMP HOME MODE AND …
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WHILE DRIVING ON THE INTERSTATE DURING A RAINSTORM AND USING THE WIPERS AT HIGH SPEED THE WIPER TRANSMISSION LINKAGE DISENGAGED AND OPERATION IMMEDIATELY CEASED. VISIBILITY WAS COMPLETELY ZERO AND VERY NERVE RACKING WHEN YOU ARE DRIVING AT A HIGHER RATE OF SPEED. WHILE ON THE HIGHWAY THE VEHICLE WENT INTO LIMP HOME MODE AND THE CHECK ENGINE LIGHT CAME ON. THE CALL SHAFT ACTUATORS HAD FAILED AND WERE SUBSEQUENTLY REPLACED. THE 2.4L ECOTEC ENGINE CONSUMES AN ABNORMAL AMOUNT OF OIL. MORE THAN 1 QUART PER THOUSAND MILES. MILAGE IS APPROXIMATELY 75,000 MILES. ALSO HAS INTERMITTENT HESITATION WHEN ACCELERATING WITH A DISTINCT "JERK". ACCELERATOR POSITION SENSOR FAILED AT 35K MILES.
NHTSA ODI #11246746
78,000 miles · Aug 26, 2019
Visibility/wiper
WINDSHIELD WIPERS QUIT FUNCTIONING CAR WAS BOUGHT USED W/ APPROX 65K MILES. CURRENTLY HAS 78K MILES. IN A HEAVY DOWNPOUR, THE WINDSHIELD WIPERS QUIT FUNCTIONING DUE TO LINKAGE BUSHING FALLING OFF THE MOTOR BALL JOINT CONNECTION. LUCKILY WAS CLOSE TO HOME. CAN NOT ORDER JUST THE BUSHING FROM THE DEALER, ENTIRE LINKAGE MUST BE …
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WINDSHIELD WIPERS QUIT FUNCTIONING CAR WAS BOUGHT USED W/ APPROX 65K MILES. CURRENTLY HAS 78K MILES. IN A HEAVY DOWNPOUR, THE WINDSHIELD WIPERS QUIT FUNCTIONING DUE TO LINKAGE BUSHING FALLING OFF THE MOTOR BALL JOINT CONNECTION. LUCKILY WAS CLOSE TO HOME. CAN NOT ORDER JUST THE BUSHING FROM THE DEALER, ENTIRE LINKAGE MUST BE REPLACED. DEALER WOULD NOT COVER COST OF REPLACEMENT.
NHTSA ODI #11246451
54,000 miles · Aug 24, 2019
Visibility/wiper
WHILE TRAVELING ON AN EXPRESSWAY WITH HEAVY TRAFFIC IN A RAINSTORM WITH MY CHILDREN IN THE CAR THE WIPERS STOPPED WORKING FORCING US TO IMMEDIATELY GET TO THE SHOULDER. WE ALMOST CRASHED AND SPENT OVER AN HOUR STRANDED AND HOPING NO ONE WOULD CRASH INTO US UNTIL THE RAIN LET UP SO WE COULD DRIVE TO THE NEAREST EXIT. AT 54K MILES…
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WHILE TRAVELING ON AN EXPRESSWAY WITH HEAVY TRAFFIC IN A RAINSTORM WITH MY CHILDREN IN THE CAR THE WIPERS STOPPED WORKING FORCING US TO IMMEDIATELY GET TO THE SHOULDER. WE ALMOST CRASHED AND SPENT OVER AN HOUR STRANDED AND HOPING NO ONE WOULD CRASH INTO US UNTIL THE RAIN LET UP SO WE COULD DRIVE TO THE NEAREST EXIT. AT 54K MILES GM'S WIPER TRANSMISSION WITH PLASTIC USED IN THE MOVING PARTS FAILED. NTSHA ID16V582000 HAS BEEN ISSUED & NEEDS TO BE EXPANDED BEYOND THE LIMITED VEHICLES. OBVIOUSLY, THIS IS STILL A VERY DANGEROUS PROBLEM!
NHTSA ODI #11246195
114,000 miles · Aug 22, 2019
Engine
WHILE DRIVING ENGINE LIGHT COMES ON AND A LOT OF NOISE. STOPED CHECK ENGINE, OIL WAS LEAKING FROM HEADERS. NOW NEED NEW ENGINE, MAINTENANCE SHOP THINKS IT WAS CAUSED BY TIMING CHAIN.
NHTSA ODI #11245844
Mileage unknown · Aug 21, 2019
Engine
OIL CONSUMPTION ISSUE: MY CAR KEEPS LOSING OIL SHORTLY AFTER I GET AN OIL CHANGE. I DON'T EVEN KNOW ITS LOW UNTIL I HEAR MY ENGINE RATTLING. THE LAST TIME IT WAS CHECKED BY JIFFY LUBE, I HAD TO PAY TO HAVE OIL ADDED AND I'M NOT DUE FOR ANOTHER OIL CHANGE (AUG 8, 2019) UNTIL THE END OF AUGUST 2019. NO LIGHT OR INDICATOR COMES…
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OIL CONSUMPTION ISSUE: MY CAR KEEPS LOSING OIL SHORTLY AFTER I GET AN OIL CHANGE. I DON'T EVEN KNOW ITS LOW UNTIL I HEAR MY ENGINE RATTLING. THE LAST TIME IT WAS CHECKED BY JIFFY LUBE, I HAD TO PAY TO HAVE OIL ADDED AND I'M NOT DUE FOR ANOTHER OIL CHANGE (AUG 8, 2019) UNTIL THE END OF AUGUST 2019. NO LIGHT OR INDICATOR COMES ON TO LET ME KNOW MY OIL IS LOW. I REPORTED THIS TO MY DEALER (JEFF WYLER- OHIO) ON SEVERAL OCCASIONS AND THEY SAID THERE IS NO RECALL ON MY YEAR AND THEY WOULD HAVE TO GIVE ME A PRICE ON INSERTING PISTON RINGS OR SOMETHING TO THAT NATURE. HOW AM I RESPONSIBLE FOR THIS ISSUE WHEN GM KNEW ABOUT THE ISSUE AND THE LAWSUIT COVERS EQUINOX FOR 2012-2017? HOWEVER, IT IS LOW EACH TIME THEY SERVICE MY CALL AND EVEN WHEN I JUST WENT TO HAVE A LIGHT BULB REPLACED, I WAS DOWN 2 QUARTS AND NOT DUE FOR ANOTHER OIL CHANGE FOR 2 MONTHS. I PURCHASED THIS VEHICLE BRAND NEW IN 2014 AND THERE IS NO WAY I SHOULD EVER BE SHORT ON OIL - MY OIL IS CHANGED AS REQUIRED TO BE COVERED UNDER MY WARRANTY. IF I WOULD OF KNOWN IT WAS A RECALL, I WOULD HAVE BEEN CONTACTED GM. DONT' WORRY I'LL NEVER PURCHASE ANOTHER GM VEHICLE AGAIN. ONLY EVIDENCE I HAVE IS MY RECEIPT FROM JIMMY LUBE AND EACH PRINT OUT I GET WHEN JEFF WYLER'S SERVICE CENTER PERFORMS MY OIL CHANGE
NHTSA ODI #11245545
150,000 miles · Aug 17, 2019
Engine
VEHICLE RPM SURGES WHEN STOPPED AT A RED LIGHT. VEHICLE STALLED TODAY AND SHUT OFF BUT WAS ABLE TO RESTART IMMEDIATELY. VEHICLE HAS UNEXPLAINED OIL USAGE.
NHTSA ODI #11244708
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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