Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
350–25K
5225–50K
7450–75K
9975–100K
96100–150K
16150K+
372 reports with mileage · 174 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Engine. Review the 217 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Visibility/wiper. Review the 167 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electrical System. Review the 45 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
23 crash reports4 fire reports9 injury reports
What owners actually said
546 reports
148,000 miles · Dec 2, 2019
Visibility/wiper
II WAS DRIVING IN A MODERATE TO HEAVY RAIN STORM ON THE INTERSTATE WITH HEAVY TRAFFIC WITH MY WIPERS ON ,WHEN THEY JUST FAILED IN MIDDLE OF WINDSHIELD ..NOW NOT ONLY DO I HAVE TO NAVIGATE TO THE SHOULDER IN HEAVY TRAFFIC AND POURING RAIN I ALSO HAVE TO DO IT WITH LIMITED VISIBILITY WITH WIPERS IN MY MIDDLE FIELD OF VIEW 'FINALLY…
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II WAS DRIVING IN A MODERATE TO HEAVY RAIN STORM ON THE INTERSTATE WITH HEAVY TRAFFIC WITH MY WIPERS ON ,WHEN THEY JUST FAILED IN MIDDLE OF WINDSHIELD ..NOW NOT ONLY DO I HAVE TO NAVIGATE TO THE SHOULDER IN HEAVY TRAFFIC AND POURING RAIN I ALSO HAVE TO DO IT WITH LIMITED VISIBILITY WITH WIPERS IN MY MIDDLE FIELD OF VIEW 'FINALLY MADE IT TO SHOULDER OF ROAD .,WHERE I STOPPED WAITED FOR THE RAIN TO STOP AND MOVED THE WIPERS FROM MIDDLE OF WINDSHIELD ..THANKFULLY I WAS NOT REAR ENDED BEING STOPPED ON A MAJOR INTERSTATE IN THE POURING DOWN RAIN
NHTSA ODI #11286511
64,500 miles · Nov 27, 2019
Visibility/wiper
WHILE DRIVING IN THE POURING DOWN RAIN,APROX (45 MPH) I HAD MY WIPERS ON HIGH BECAUSE IT WAS RAINING REALLY HARD, ALL OF A SUDDEN THEY JUST STOPPED WORKING. THE ARM ON THE DRIVERS SIDE KIND OF WRAPPED AROUND THE DRIVER SIDE OF THE CAR. I WAS ABLE, BY THE GRACE OF GOD TO INCH MY WAY OVER ON THE SHOULDER FROM THE FAST LANE. THE …
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WHILE DRIVING IN THE POURING DOWN RAIN,APROX (45 MPH) I HAD MY WIPERS ON HIGH BECAUSE IT WAS RAINING REALLY HARD, ALL OF A SUDDEN THEY JUST STOPPED WORKING. THE ARM ON THE DRIVERS SIDE KIND OF WRAPPED AROUND THE DRIVER SIDE OF THE CAR. I WAS ABLE, BY THE GRACE OF GOD TO INCH MY WAY OVER ON THE SHOULDER FROM THE FAST LANE. THE WIPERS NEVER WOULD WORK AGAIN. I COULD HEAR THE MOTOR FOR THEM BUT THEY WOULDN'T MOVE. NEXT DAY(WHEN LUCKILY IT WAS NOT RAINING AND WAS DRY) I WAS ABLE TO GET IT TO WEBER CHEV. CREVE COEUR AND THEY WORKED ME IN THEIR BUSY SCHEDULE. I WAS TOLD IT WAS THE WIPER TRANSMISSION. THERE HAS ALREADY BEEN A RECALL FOR THIS EXACT ITEM FOR 367,800 TERRAINS AND EQUINOXES FROM 2013. THERE IS AN INVESTIGATION FOR 2010-2016 RECALLS. THIS WAS A VERY DANGEROUS SITUATION I WAS IN AND LUCKILY I WAS ABLE TO STICK MY HEAD OUT THE WINDOW IN THE POURING RAIN TO INCH MY CAR A MILE AND A HALF HOME BY WAY OF THE SHOULDER. PLEASE CONSIDER A RECALL FOR ALL FROM 2010-2016
NHTSA ODI #11282632
150,000 miles · Nov 19, 2019
Fuel/propulsion System
LOSE POWER/SHUT DOWN IN TRAFFIC.DANGER TO DRIVE ON EXPRESSWAY
NHTSA ODI #11281113
88,100 miles · Nov 18, 2019
Visibility/wiper
WIPERS STOPPED WORKING SUDDENLY ON MY WAY HOME FROM A LOCAL MALL WITH 3 CHILDREN IN THE CAR, IN A SNOW SQUALL. IT WAS PRETTY SCARY I HAD TO PULL OVER ON THE HIGHWAY FOR 45 MINUTES UNTIL IT STOPPED SNOWING.I COULD HEAR THE MOTOR STILL WORKING BUT NOTHING WAS MOVING. TOOK TO MY MECHANIC TO FIND OUT IT NEED A NEW WIPER TRANSMISSION…
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WIPERS STOPPED WORKING SUDDENLY ON MY WAY HOME FROM A LOCAL MALL WITH 3 CHILDREN IN THE CAR, IN A SNOW SQUALL. IT WAS PRETTY SCARY I HAD TO PULL OVER ON THE HIGHWAY FOR 45 MINUTES UNTIL IT STOPPED SNOWING.I COULD HEAR THE MOTOR STILL WORKING BUT NOTHING WAS MOVING. TOOK TO MY MECHANIC TO FIND OUT IT NEED A NEW WIPER TRANSMISSION BEACUSE IT HAD FAILED $370 BUCKS LATER THEIR WORKING AGAIN. CLEARLY THIS IS A PROBLEM THAT GM HAS NOT BEEN ABLE TO CORRECT AND THESE VEHICLES SHOULD HAVE BEEN RECALLED AS WELL.
NHTSA ODI #11280767
680,000 miles · Nov 11, 2019
Visibility/wiper
DRIVING HOME TONIGHT ON A HIGHWAY IN A MAJOR ICE SLEET SNOW STORM MY DRIVER SIDE WINDSHIELD WIPER SUDDENLY STOPPED MOVING AS A SEMI TRUCK WAS PASSING. I COULD NOT SEE ANYTHING FOR 30 SECONDS. LUCKILY I WAS ABLE TO SLOW DOWN JUST AVOIDING A MAJOR ACCIDENT WHICH COULD OF KILLED MY ENTIRE FAMILY AND INVOLVED OTHER VEHICLES.
NHTSA ODI #11279446
135,000 miles · Nov 11, 2019
Engine
ON JANUARY 21, 2019 MY 2014 CHEVY EQUINOX'S ENGINE FROZE. I LIVE IN MICHIGAN. IT WAS COLD. THE PRESSURE BUILT UP IN THE ENGINE AND FORCED THE REAR MAIN OIL SEAL OUT. I ENDED UP ALSO HAVING TO REPLACE MY TIMING CHAIN, MANIFOLD AND SEVERAL SENSORS. MY TRUCK HAS NOT BEEN THE SAME. GM ONLY ISSUES BULLETINS FOR CERTAIN VEHICLE NUMBER…
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ON JANUARY 21, 2019 MY 2014 CHEVY EQUINOX'S ENGINE FROZE. I LIVE IN MICHIGAN. IT WAS COLD. THE PRESSURE BUILT UP IN THE ENGINE AND FORCED THE REAR MAIN OIL SEAL OUT. I ENDED UP ALSO HAVING TO REPLACE MY TIMING CHAIN, MANIFOLD AND SEVERAL SENSORS. MY TRUCK HAS NOT BEEN THE SAME. GM ONLY ISSUES BULLETINS FOR CERTAIN VEHICLE NUMBERS BUT THEY ARE AWARE THAT THE ISSUE IS EFFECTING MANY MORE EQUINOX THAN ORIGINALLY THOUGHT. IN FACT, THEY SWITCHED THE ENGINE IN 2015 DUE TO THE DESIGN FLAW. GM SHOULD BE HELD RESPONSIBLE AND THEY SHOULD BE REQUIRED TO NOTIFY ALL OWNERS OF A 2010-2014 CHEVY EQUINOX. RECALL14882 STATES MANY OF THE ISSUES CONCERNING THE 2010-2014 CHEVY EQUINOX WITH THE ECOTEC 2. 4L ENGINE. SOMETHING NEED TO BE DONE ABOUT THIS. I TRAVEL OVER 25 MILES TO WORK. WHEN MY ENGINE SHUT DOWN AND EVERYTHING LOCKED UP, I WAS FORCED TO WAIT FOR SEVERAL HOURS FOR AAA TO GET A TOW TRUCK TO ME. MY HUSBAND RESCUED ME BEFORE I FROZE AS NOTHING WORKED IN MY TRUCK. SHAME ON GM AS I KNOW THIS TRUCK IS POPULAR FOR WOMEN AND MOTHERS. THANK GOD MY DAUGHTER WAS NOT WITH ME DURING THE INCIDENT. HOW DARE GM ALLOW US TO DRIVE AROUND IN A KNOWN FAULTY VEHICLE!
NHTSA ODI #11279331
78,000 miles · Nov 3, 2019
Visibility/wiper
WHEN DRIVING WITH THE WIPERS ON LOW, THE WIPERS WORKED AS EXPECTED. WHEN THE WIPERS WERE SWITCHED TO HIGH, THE PLASTIC CONNECTOR POINTS UNDER THE HOOD BECAME DISCONNECTED AND STOPPED WORKING COMPLETELY. THIS WAS AT 65 MPH WITH THE VISIBILITY GOING FROM ADEQUATE TO ZERO INSTANTLY. THIS HAS NOW HAPPENED THREE TIMES, EVEN WITH …
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WHEN DRIVING WITH THE WIPERS ON LOW, THE WIPERS WORKED AS EXPECTED. WHEN THE WIPERS WERE SWITCHED TO HIGH, THE PLASTIC CONNECTOR POINTS UNDER THE HOOD BECAME DISCONNECTED AND STOPPED WORKING COMPLETELY. THIS WAS AT 65 MPH WITH THE VISIBILITY GOING FROM ADEQUATE TO ZERO INSTANTLY. THIS HAS NOW HAPPENED THREE TIMES, EVEN WITH NEW CONNECTION POINTS AND THEN A NEW ASSEMBLY.
NHTSA ODI #11277749
137,000 miles · Nov 1, 2019
Visibility/wiper
THE PLASTIC CAP THAT CONNECTS THE WIPER BALL JOINT TO THE WIPER CONTROL LINKAGE ON MY 2014 CHEVROLET EQUINOX BROKE DURING A RAIN WHILE DRIVING OUT OF STATE. I WAS ABLE TO FINISH THE LAST 10 OR 12 MILES OF THE TRIP BY STOPPING EVERY MILE OR TWO AND OPERATING THE WIPERS BY HAND. RIDICULOUS AND DANGEROUS. UPON RETURNING HOME I REPA…
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THE PLASTIC CAP THAT CONNECTS THE WIPER BALL JOINT TO THE WIPER CONTROL LINKAGE ON MY 2014 CHEVROLET EQUINOX BROKE DURING A RAIN WHILE DRIVING OUT OF STATE. I WAS ABLE TO FINISH THE LAST 10 OR 12 MILES OF THE TRIP BY STOPPING EVERY MILE OR TWO AND OPERATING THE WIPERS BY HAND. RIDICULOUS AND DANGEROUS. UPON RETURNING HOME I REPAIRED THE DEFECT ONLY TO HAVE IT BREAK AGAIN ALMOST RIGHT AWAY. I REPAIRED IT AGAIN, CHECKING TO BE CERTAIN THE REPAIR PARTS WERE CORRECT, THEY WERE, AND THIS TIME IT WORKED CORRECTLY FOR APRX A MONTH, THEN A DIFFERENT CAP AND BALL JOINT ON THE SAME MECHANICAL PART SUFFERED THE SAME FAILURE. ONCE AGAIN I REPAIRED THE DAMAGE, WHICH THIS TIME WORKED FOR A COUPLE OF MONTHS, UNTIL THIS MORNING, 11/01/2019, WHEN IT AGAIN MALFUNCTIONED BEFORE I LEFT MY DRIVEWAY. I SEE THERE HAVE BEEN A NUMBER OF OTHER PEOPLE REPORTING THIS SAME ISSUE, AND THERE WAS A RECALL FOR THIS PROBLEM ON THE 2013 MODEL; I FEEL THIS IS A MANUFACTURING ISSUE AS I HAVE ONLY EVER HAD TO ADDRESS THIS MALFUNCTION ONE OTHER TIME IN MY LIFE ON A 20+ YEAR OLD VEHICLE. BUT EVEN THAT TIME IT MAY HAVE BEEN MY FAULT AS I WAS WORKING IN THIS AREA OF THAT VEHICLE AND I BELIEVE I INADVERTENTLY STRESSED THAT MECHANICAL CONNECTION. I'M AN AUTO MANUFACTURER RETIREE AND HAVE WORKED AROUND CARS, INCLUDING A FEW YEARS DOING FINAL LINE REPAIR AT THE MANUFACTURER, AND FEEL QUITE CONVINCED THIS IS A MANUFACTURER DEFECT THAT NEEDS TO BE ADDRESSED. AS OF NOW I'M LEFT WITH LITTLE RECOURSE EXCEPT TO REPLACE THE ENTIRE WIPER ASSEMBLY; SOMETHING I AM HIGHLY UNSATISFIED WITH BEARING THE EXPENSE AND RESPONSIBILITY OF DOING.
NHTSA ODI #11277504
60,000 miles · Oct 26, 2019
Visibility/wiper
AT THE END OF FEBRUARY 2019 THE TRANSMISSION IN MY WINDSHEI6WIPERS WENT OUT. GM REFUSED TO FIX THE PROBLEM. I ONLY HAD MY CAR FOR 2 YEARS. I WAS DRIVING IN THE MIDDLE OF A RAIN STORM.
NHTSA ODI #11271191
95,000 miles · Oct 18, 2019
Engine
THE ENGINE HAS BEEN BURNING OIL. I GOT REGULAR OIL CHANGES AT THE APPROPRIATE TIME. THE ENGINE BURNED MORE THAN 4 QTS OF OIL EVERY 5000 MILES. I ADDED OIL AS I WENT, 4 OR MORE QTS BETWEEN OIL CHANGES. THIS PROBLEM CAUSED THE ENGINE TO ALWAYS BE RUNNING HOT. AFTER BEING TURNED AWAY BY CHEVY, MY MECHANIC WAS ABLE TO GET APPROVAL T…
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THE ENGINE HAS BEEN BURNING OIL. I GOT REGULAR OIL CHANGES AT THE APPROPRIATE TIME. THE ENGINE BURNED MORE THAN 4 QTS OF OIL EVERY 5000 MILES. I ADDED OIL AS I WENT, 4 OR MORE QTS BETWEEN OIL CHANGES. THIS PROBLEM CAUSED THE ENGINE TO ALWAYS BE RUNNING HOT. AFTER BEING TURNED AWAY BY CHEVY, MY MECHANIC WAS ABLE TO GET APPROVAL THROUGH CHEVY CORPORATE TO DO AN ENGINE OIL CONSUMPTION TEST AFTER ITS NEXT OIL CHANGE WHICH WAS SUPPOSED TO BE THIS PAST MONDAY, 10/14/2019. AFTER THE TEST, CHEVY HAD AGREED TO COVER THE REPAIR. HOWEVER, ON SUNDAY 10/13/2019, MY CAR WOULDN'T START. I HAD IT TOWED TO MY MECHANIC WHO DIAGNOSED THAT DUE TO THE ENGINE BURNING OIL, CAUSING IT TO RUN HOT, THIS CAUSED THE TIMING CHAIN GUIDE (PLASTIC PART) TO BREAK, WHICH CAUSED ENOUGH DAMAGE AND DEBRIS TO WHERE THE WHOLE ENGINE NOW NEEDS TO BE REPLACED. THOUGH THE REASON THE ENGINE NEEDS TO BE REPLACED IS DUE TO A KNOWN FLAW THAT THIS VEHICLES ENGINE BURNS OIL, CHEVY WON'T COVER IT.
General Motors, LLC (GM) is recalling certain 2014-2015 Chevrolet Equinox and GMC Terrain vehicles. The ball joints in the windshield wiper module may corrode, causing one or both windshield wipers to fail.
Consequence & remedy
Consequence: Inoperative windshield wipers can reduce visibility in certain driving conditions, increasing the risk of a crash.
Remedy: Dealers will inspect the wiper module, and repair or replace it as necessary, free of charge. Interim owner notification letters informing owners of the safety risk were mailed on April 21, 2022. Owner notification letters were mailed on October 25, 2022. Owners may contact Chevrolet customer service at 1-800-222-1020 and GMC customer service at 1-800-462-8782. GM's number for this recall is N212352530.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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