NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
546 reports61,844 miles · Feb 19, 2020
Engine And Engine Cooling
TL* THE CONTACT OWNED A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE STALLED. THE DEALER DIAGNOSED THE CAUSE TO BE AN OVER PRESSURIZED PCV CRANK CASE WHICH CAUSED THE SEALS TO BLOWOUT AND DESTROY THE ENGINE. THE CONTACT'S WIFE WAS LEFT STRANDED. …
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TL* THE CONTACT OWNED A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING AT APPROXIMATELY 70 MPH, THE VEHICLE STALLED. THE DEALER DIAGNOSED THE CAUSE TO BE AN OVER PRESSURIZED PCV CRANK CASE WHICH CAUSED THE SEALS TO BLOWOUT AND DESTROY THE ENGINE. THE CONTACT'S WIFE WAS LEFT STRANDED. THE CONTACT EXPLAINED THAT THE CHECK ENGINE WARNING LIGHT ILLUMINATED BEFORE THE VEHICLE STALLED. THE CONTACT WAS CONCERNED THAT THE MANUFACTURER FAILED TO OFFER A RESOLUTION FOR THE FAILURE. THE VEHICLE WAS TAKEN TO APPLE CHEVROLET BUICK NORTHFIELD (1600 CANNON LN, NORTHFIELD, MN 55057, (507) 645-5619), TO BE DIAGNOSED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,844.
NHTSA ODI #11310053
90,000 miles · Feb 18, 2020
Visibility/wiper
VEHICLE: 2014 CHEVY EQUINOX NOTE:3 INCIDENTS, ALL FROM WINDSHIELD WIPER TRANSMISSION FAILING INCIDENT #1: 5/19/2019,DRIVING @55MPH ON HIGHWAY(WITH MY FAMILY IN THE CAR!) POURING RAIN, WINDSHIELD WIPERS ON HIGH & THE WIPERS STOPPED WORKING! NO VISIBILITY AT THAT POINT! TRUCK BEHIND ME HAD TO VEER OFF ALMOST HITTING US BECAUSE…
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VEHICLE: 2014 CHEVY EQUINOX NOTE:3 INCIDENTS, ALL FROM WINDSHIELD WIPER TRANSMISSION FAILING INCIDENT #1: 5/19/2019,DRIVING @55MPH ON HIGHWAY(WITH MY FAMILY IN THE CAR!) POURING RAIN, WINDSHIELD WIPERS ON HIGH & THE WIPERS STOPPED WORKING! NO VISIBILITY AT THAT POINT! TRUCK BEHIND ME HAD TO VEER OFF ALMOST HITTING US BECAUSE I HAD TO SLOW SO QUICKLY!! HAD TO STOP,MY HUSBAND WAS ABLE TO POP THE BALL JOINT ON THE WIPER TRANSMISSION BACK IN PLACE. EXTREME SAFETY ISSUE!!!! INCIDENT #2: NOVEMBER 15,2019, DRIVING 35 MPH CLOSE TO HOME, USING WIPERS DUE TO RAIN.WINDSHIELD WIPERS ON CONSTANT LOW.THEY STOPPED WORKING.(3 YEAR OLD GRANDSON IN CAR.) REPLACED THE WINDSHIELD WIPER TRANSMISSION THE NEXT DAY. (HAVE RECEIPT BUT IT WONT DOWNLOAD.) INCIDENT #3: FEBRUARY 13, 2020, IT HAD SNOWED,CAR WAS PARKED,STARTED THE CAR TO WARM IT UP, WIPED ALL THE SNOW FROM WINDSHIELD AND BELOW WIPERS SO THERE WASNT AN UNFORESEEN ISSUE WITH THE WIPERS AGAIN.WENT BACK IN THE HOUSE WITH HEATER ON DEFROST,ABOUT 10 MINUTES LATER RETURNED TO THE CAR (WITH 3 YEAR OLD GRANDSON), GOT IN THE CAR, TURNED ON THE WIPERS AND THE 3RD SWIPE,THE WINDSHIELD WIPERS STOPPPED WORKING AGAIN!! SAME ISSUE.MY HUSBAND REPLACED THE BALL JOINTS TWO TIMES SINCE FEB.13TH AND THEY KEEP DOING THE SAME THING, SWIPE 2 OR 3 TIMES AND STOP WORKING. TODAY IS FEBRUARY 18, 2020 AND IVE STILL NO USE OF WIPERS.HUSBAND'S GONE FOR WORK ALL WEEK AND HOME ON WEEKENDS. I AM NOW USING RAIN-X AND A SQUEEGEE TO KEEP MY WINDSHIELD CLEAR DUE TO HAVING TO TAKE MY GRANDSON TO PRESCHOOL & BACK DAILY & 1 VEHICLE. MY VEHICLE WASNT INCLUDED IN THE PRIOR RECALLS.SOMEONE NEEDS TO CHANGE THIS BECAUSE IT'S APPARENT THAT ITS A HUGE SAFETY ISSUE! THIS NEEDS ADDRESSED ASAP WITH SOME CHANGES! THIS HAS GONE ON FAR TOO LONG AND TOO MANY COMPLAINTS NOT TO PUT OUT A RECALL! WHY WAIT FOR DEATHS TO OCCUR TO RECALL THIS SERIOUS MALFUNCTION!
NHTSA ODI #11309999
56,800 miles · Feb 18, 2020
Air Bags
AFTER SHOPPING AND ON MY WAY HOME THE CHIME THAT SOUNDS WHEN YOUR SEATBELT IS OFF STARTED CHIMING. AS I LOOKED AT THE DASH THERE WAS A MESSAGE THAT STATED TO SERVICE THE AIRBAG. I WAS SURPRISED BECAUSE IN ALL THE YEARS I HAVE BEEN DRIVING I HAVE NEVER RECEIVED ANYTHING LIKE THIS WITH THE AIRBAG. I DROVE THE VEHICLE THE NEXT DAY …
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AFTER SHOPPING AND ON MY WAY HOME THE CHIME THAT SOUNDS WHEN YOUR SEATBELT IS OFF STARTED CHIMING. AS I LOOKED AT THE DASH THERE WAS A MESSAGE THAT STATED TO SERVICE THE AIRBAG. I WAS SURPRISED BECAUSE IN ALL THE YEARS I HAVE BEEN DRIVING I HAVE NEVER RECEIVED ANYTHING LIKE THIS WITH THE AIRBAG. I DROVE THE VEHICLE THE NEXT DAY AND THE MESSAGE GOES ON AND OFF CONSTANTLY ALONG WITH THE CHIME NOISE. IT'S EXTREMELY IRRITATING. SHOULD THIS BE A RECALL ISSUE?
NHTSA ODI #11309898
115,000 miles · Feb 11, 2020
Engine
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THERE WAS NO WARNING LIGHTS ILLUMINATED. AFTER THE VEHICLE WAS PARKED, THE CONTACT BECAME AWARE OF AN OIL LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO (HWY 34 AUTO SALES, 61…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING AT 50 MPH, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THERE WAS NO WARNING LIGHTS ILLUMINATED. AFTER THE VEHICLE WAS PARKED, THE CONTACT BECAME AWARE OF AN OIL LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO (HWY 34 AUTO SALES, 619 1ST ST E, PARK RAPIDS, MN 56470 (218) 536-0771) WHERE IT WAS DIAGNOSED AND DETERMINED THE REAR MAIN SEAL BLEW WHICH CAUSED THE TIMING CHAIN TO FRACTURE. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND THE CONTACT WAS INFORMED THAT THE VIN WAS NOT SUBJECTED TO A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.
NHTSA ODI #11308447
103,000 miles · Feb 6, 2020
Electrical SystemEngine
I OWN A 2014 EQUINOX IT HAS 103,000. THE CODE WAS FOR A POSITION ACTUATOR SENSOR ( TIMING VARIABLE SOLENOID). I REPLACED IT, SIMPLE FIX. ENGINE LIGHT STILL ON. WITHIN THE NEXT COUPLE MONTHS I REALIZE MY VEHICLE IDLES ON THE LOWER SIDE.MY VEHICLE ALMOST STALLED OUT WHILE IN A DRIVE THRU ONE DAY. ONCE YOU PUT SOME GAS TO IT SEE…
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I OWN A 2014 EQUINOX IT HAS 103,000. THE CODE WAS FOR A POSITION ACTUATOR SENSOR ( TIMING VARIABLE SOLENOID). I REPLACED IT, SIMPLE FIX. ENGINE LIGHT STILL ON. WITHIN THE NEXT COUPLE MONTHS I REALIZE MY VEHICLE IDLES ON THE LOWER SIDE.MY VEHICLE ALMOST STALLED OUT WHILE IN A DRIVE THRU ONE DAY. ONCE YOU PUT SOME GAS TO IT SEEMS OK. PROBLEM GOES AWAY FOR A WHILE. THEN FINALLY ONE DAY I GO TO LEAVE WORK AND MY STABILITRAK MESSAGE POPS UP AND TAKES MANY TIMES TO START. MY LIGHTS ACT WEIRD. CAR GET STUCK TURNING OVER AND WENT TO LIMP MODE. I FINALLY GET IT TO COME OUT OF THIS SOMEHOW AND MAKE MY LONG COMMUTE HOME, BUT I CAN TELL THE POWER IN MY CAR IS LACKING.NO MESSAGES JUST A ENGINE LIGHT WITH THE SAME CODES. NEXT DAY MY CAR STARTS FINE AND LIKE NOTHING IS WRONG. CAR STALLS OUT 3 TIMES WHILE DRIVING OUT OF A PARKING LOT. BARELY GET IT HOME. THEN ACTS LIKE NOTHING HAPPENS. STALLS OUT WHILE IN MCDONALD DRIVE THRU WITH MY KIDS. WILL NOT START, HAD TO PUSH IT TO A PARKING SPOT. AFTER 20 MINUTES I GET IT TO START, BUT I HAVE NO RPMS AND IT FEELS LIKE THE ELECTRICAL SYSTEM IN MY CAR IS NOT RUNNING PROPERLY. I MAKE IT TO MY MOMS, WHICH IS VERY CLOSE TO MCDONALD. PARK IT, PICK IT UP THAT NIGHT. STARTS UP LIKE NOTHING IS WRONG. I DECIDE TO TAKE IT TO A MECHANIC. FIRST VISIT WAS A $33 PART THAT COST ME $400 WORTH OF LABOR. THEY DIAGNOSED MY CAR WITH THEIR COMPUTER, NONE OF MY SENSORS ARE BAD. ENGINE LIGHT STATES OTHER WISE. CAR DOES ALL THE SYMPTOMS AGAIN ALONG WITH LOUD ENGINE NOISE. TURNS OUT MY TIMING CHAIN IS BAD (1,614 REPAIR). 24 HRS LATER. WON'T START FOR ME, FINALLY GET IT ON. ENGINE LIGHT ON, IDLE ISSUES SO ON. AS OF 2 DAYS AFTER THAT. ENGINE LIGHT GOES OFF LIKE NOTHING HAPPENED. MECHANIC STATED I HAD NO DAMAGE TO MOTOR AND ALL LOOKS GOOD. I BELIEVE THERE IS A ELECTRICAL ISSUES AND TIMING CHAIN ISSUES WITH THIS 2.4L ENGINE.A SAFETY HAZARD AND NEED RECALLED.
NHTSA ODI #11307559
147,000 miles · Feb 4, 2020
Engine
DUE TO IT HAPPENING TO ME AND FROM WHAT I HAVE SEEN RESEARCHING NOW MY CARS ENGINE WAS BLOWN DUE TO THE LACK OF OIL AND THIS PARTICULAR ENGINE IS PRONE TO HAVE AN EXCESSIVE CONSUMPTION OF OIL. I WAS DRIVING THE CAR AND STARTED HEARING A KNOCKING SOUND I PARKED THE CAR. TOOK THE PLASTIC STUFF OFF THE TOP AND FOUND NO OIL IN MY EN…
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DUE TO IT HAPPENING TO ME AND FROM WHAT I HAVE SEEN RESEARCHING NOW MY CARS ENGINE WAS BLOWN DUE TO THE LACK OF OIL AND THIS PARTICULAR ENGINE IS PRONE TO HAVE AN EXCESSIVE CONSUMPTION OF OIL. I WAS DRIVING THE CAR AND STARTED HEARING A KNOCKING SOUND I PARKED THE CAR. TOOK THE PLASTIC STUFF OFF THE TOP AND FOUND NO OIL IN MY ENGINE AFTER HAVING A OIL CHANGE NOT TO LONG AGO. SO I HAD TO GET MY CAR TOWED AND I STILL OWE ON THE CAR
NHTSA ODI #11307096
100,300 miles · Jan 31, 2020
Engine
CAR WAS RUNNING FINE, CHECK ENGINE LIGHT CAME ON, CALLED DEALERSHIP, SCHEDULED APPT, DROVE IN TO HAVE THEM LOOK AT IT. CALLED ME AND SAID THAT MY TIMING BELT WAS LOOSE AND THAT THERE WAS SHREDDED METAL THROUGHOUT, NOT ADVISED TO REBUILD OR DRIVE AS IT WAS VERY UNSAFE THAT I EVEN DROVE IT THERE IN THE FIRST PLACE. NEEDED WHOLE NE…
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CAR WAS RUNNING FINE, CHECK ENGINE LIGHT CAME ON, CALLED DEALERSHIP, SCHEDULED APPT, DROVE IN TO HAVE THEM LOOK AT IT. CALLED ME AND SAID THAT MY TIMING BELT WAS LOOSE AND THAT THERE WAS SHREDDED METAL THROUGHOUT, NOT ADVISED TO REBUILD OR DRIVE AS IT WAS VERY UNSAFE THAT I EVEN DROVE IT THERE IN THE FIRST PLACE. NEEDED WHOLE NEW ENGINE WHICH COST MORE THAN WHAT VEHICLE IS WORTH. VEHICLE HAD JUST CROSSED 100,000, NO OTHER WARNING SIGNS. SERVICED REGULARLY, NO ISSUES NOTED WITH ENGINE PRIOR TO THIS OCCASION.
NHTSA ODI #11306323
99,800 miles · Jan 25, 2020
Visibility/wiper
I WAS DRIVING ON THE HIGHWAY AND THE WINDSHIELD WIPERS STOPPED WORKING IN THE MIDDLE OF HEAVY RAIN AND TRAFFIC. WE HAD TO PULL OFF THE HIGHWAY WITH HAZARDS AND BY STICKING OUR HEADS OUT OF THE WINDOW.
NHTSA ODI #11301879
Mileage unknown · Jan 23, 2020
Engine
MY CAR HAS BEEN HAVING PROBLEMS STARTING.THE ROADSIDE ASST PERSON TOLD ME I NEEDED A NEW BATTERY.I GOT THE BATTERY.I GOT THE NEW BATTERY IT WAS OK AFTER A WEEK.SO I TOOK IT TO MY MACHANIC AND HE TOLD ME THAT THE MOTOR WAS NO GOOD.I NEED MY CAR CAUSE I GO TO CHEMO.THE NEXT DAY IT HAPPENED AGAIN I WAS HEARING A KNOCKING SOUND.
NHTSA ODI #11301345
75,000 miles · Jan 22, 2020
Visibility/wiper
ON 1/18/2020, WHILE DRIVING DURING HEAVY RAIN, THE WIPERS SWUNG TO THE LEFT DURING A CYCLE AND STAYED IN THE FAR LEFT POSITION. THEY DID NOT CYCLE ANYMORE AND BECAME LOOSE AND COULD BE MOVED BY HAND IN ANY DIRECTION. PULLED OFF AND GOT UNDER HOOD AND CHANGED THE FUSE #29, WITH NO AVAIL. THE WIPER MOTOR COULD BE HEARD BUT WOULD N…
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ON 1/18/2020, WHILE DRIVING DURING HEAVY RAIN, THE WIPERS SWUNG TO THE LEFT DURING A CYCLE AND STAYED IN THE FAR LEFT POSITION. THEY DID NOT CYCLE ANYMORE AND BECAME LOOSE AND COULD BE MOVED BY HAND IN ANY DIRECTION. PULLED OFF AND GOT UNDER HOOD AND CHANGED THE FUSE #29, WITH NO AVAIL. THE WIPER MOTOR COULD BE HEARD BUT WOULD NOT CYCLE THE WIPERS. VERY DANGEROUS CONDITIONS IN WHICH TO LOSE FUNCTION OF WIPERS.
NHTSA ODI #11301009
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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