NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
546 reports60,000 miles · Apr 14, 2020
Visibility/wiper
DRIVING IN HEAVY RAIN, WIPERS ON HIGH, STOPPED FUNCTIONING. WAS DRIVING 40MPH ON A HIGHWAY.. RT 19, PITTSBURGH, PA. UNABLE TO SEE. STOPPED VEHICLE, AS SAFELY AS POSSIBLE WITH NO VISIBILITY. WAS ABLE TO MANUALLY MOVE WIPERS. UNABLE TO USE WIPERS AT THIS TIME. UNABLE TO FIND A RECALL. DO SEE MULTI COMPLAINTS WITH THIS ISSUE.…
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DRIVING IN HEAVY RAIN, WIPERS ON HIGH, STOPPED FUNCTIONING. WAS DRIVING 40MPH ON A HIGHWAY.. RT 19, PITTSBURGH, PA. UNABLE TO SEE. STOPPED VEHICLE, AS SAFELY AS POSSIBLE WITH NO VISIBILITY. WAS ABLE TO MANUALLY MOVE WIPERS. UNABLE TO USE WIPERS AT THIS TIME. UNABLE TO FIND A RECALL. DO SEE MULTI COMPLAINTS WITH THIS ISSUE. *TR
NHTSA ODI #11321062
120,000 miles · Mar 29, 2020
Visibility/wiper
DRIVING IN MODERATE RAIN 45 MPH WITH WINDSHIELD WIPERS ON INTERMITTENT. BLADES STOPPED ABRUPTLY, STAYED IN MIDDLE OF WINDSHIELD. MOTOR CLICKS BUT BLADES OBVIOUSLY NOT ENGAGED AT BASE, WHICH IS COVERED BY BLACK PLASTIC AND INACCESSIBLE. DANGEROUS!
NHTSA ODI #11319655
35,000 miles · Mar 20, 2020
EnginePower TrainService Brakes
MY 2014 EQUINOX USES 1.5 TO 2.0 OTS. OF OIL EVERY 1500 - 2000 MILES. THE ENGINE OIL SENSOR DOES NOT INDICATE ANY PROBLEMS OR LOW OIL CAPICATY. MY 2014 EQUINOX MAKES A LOUD ROARING NOISE FROM THE REAR END ON BOTH SIDES AND NOW WILL START TO SHAKE SOMETIMES WHEN DRIVING, WHEN I APPLY THE BRAKES IT MAKES A BUMPING SOUND
NHTSA ODI #11318827
105,879 miles · Mar 15, 2020
Electrical SystemEngineVehicle Speed Control
THE VEHICLE BURNS OIL AT A VERY FAST PACE, THE VEHICLE ALSO GOES INTO POWER REDUCED MORNING WITH A VEHICLE CAN ONLY GO TO 20 MPH, WHEN CUTTING THE VEHICLE OFF IT HESITATES TO TURN OFF AND SHAKES WANTS THE ENGINE FULLY SHUT DOWN.
NHTSA ODI #11318165
116,000 miles · Mar 5, 2020
Electrical SystemEngineFuel/propulsion System
AS I WAS DRIVING MY ENGINE JUST QUIT WORKING AND MY EMERGENCY LIGHT WERE NIT FUNCTIONING. I TOOK IT TO THE MECHANIC AND WAS ADVISED IT COULD BE MY FUEL PUMP. THEY MENTION THIS SPECIFIC TYPE OF CARS ARE KNOW FOR THESE ISSUE. FUEL PUMP FAILS CAUSING THE VEHICLE TO JUST STOP IN THE MIDDLE OF THE ROAD.
NHTSA ODI #11316478
140,000 miles · Mar 5, 2020
Engine
ON 2/26/20 IN THE MORNING, THE CAR WAS PARKED WHEN I TURNED THE CAR ON AND THE ENGINE RATTLE LOUDLY. I TURNED OFF IMMEDIATELY. MY HUSBAND WAS WITH ME AND ASKED ME TO TURN IT ON AGAIN. THIS TIME IT ONLY MADE LOUD NOISES BUT IT DID NOT TURN ON. IT WAS TOWED 2 DAYS LATER TO A MECHANIC IN FINKSBURG, MD. HE SAID THE ENGINE WAS DESTRO…
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ON 2/26/20 IN THE MORNING, THE CAR WAS PARKED WHEN I TURNED THE CAR ON AND THE ENGINE RATTLE LOUDLY. I TURNED OFF IMMEDIATELY. MY HUSBAND WAS WITH ME AND ASKED ME TO TURN IT ON AGAIN. THIS TIME IT ONLY MADE LOUD NOISES BUT IT DID NOT TURN ON. IT WAS TOWED 2 DAYS LATER TO A MECHANIC IN FINKSBURG, MD. HE SAID THE ENGINE WAS DESTROYED AND NEEDED TO BE REPLACED. THE MECHANIC AND US HAD OBSERVED THAT WHEN THE CAR REACHED 125K MILES, THE OIL CONSUMPTION INCREASED AND HAD TO BE REFILLED ON A WEEKLY BASIS. BEFORE THE ENGINE BROKE, THE CAR WAS WORTH ABOUT $4K. THE MECHANIC SAYS IT WILL BE $8K TO $8,500 TO REPLACE THE ENGINE. I, OF COURSE DON'T HAVE THE MONEY AND NOW I DON'T HAVE A CAR. THERE SHOULD BE AN ENGINE RECALL ON THE GM 2014 CHEVY EQUINOX. IT'S UNCONSCIONABLE THAT GM HAS SO MANY PROBLEMS WITH THEIR EQUINOX ENGINES AND THEY KEEP SELLING THEM. I HOPE I CAN JOIN A CLASS ACTION LAWSUIT EVEN IF IT TAKES YEARS TO FORCE GM TO ACCEPT RESPONSIBILITY FOR THEIR FRAUDULENT PRACTICES THAT CAUSE SUCH HARDSHIP AND EMOTIONAL DISTRESS TO US TRUSTING CONSUMERS.
NHTSA ODI #11316318
80,000 miles · Mar 4, 2020
Engine
WAS OUT OF TOWN FOR THE WEEKEND. I WAS DRIVING IT AND WHEN I WOULD PRESS ON THE GAS PEDAL THE ENGINE SEEMED TO "SPUTTER" NOW AND AGAIN. AS I PULLED INTO MY DESTINATION (THANKFULLY I WAS NOT ON THE HIGHWAY OR A BRIDGE) MY CAR JUST SHUT OFF AND WAS ABLE TO GLIDE INTO THE PARKING LOT. I GOT OUT I LOOKED UNDERNEATH AND ALL OF THE…
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WAS OUT OF TOWN FOR THE WEEKEND. I WAS DRIVING IT AND WHEN I WOULD PRESS ON THE GAS PEDAL THE ENGINE SEEMED TO "SPUTTER" NOW AND AGAIN. AS I PULLED INTO MY DESTINATION (THANKFULLY I WAS NOT ON THE HIGHWAY OR A BRIDGE) MY CAR JUST SHUT OFF AND WAS ABLE TO GLIDE INTO THE PARKING LOT. I GOT OUT I LOOKED UNDERNEATH AND ALL OF THE OIL WAS JUST DUMPING OUT OF THE CAR LIKE A FAUCET. WITH MY SON BEING WITH ME AND BEING OUT OF TOWN I FIGURED I WOULD GET IT TOWED TO THE NEAREST MECHANIC TO ASSES THE SITUATION. THEY BELIEVED THE ISSUE WAS THE PCV ISSUE IN BULLETIN #14882. I WENT WITHOUT THE CAR FOR 2 WEEKS. THEY DID THE BEST THEY COULD AND I WAS ABLE TO DRIVE IT BACK HOME. THERE IS STILL AN ENGINE LEAD HOWEVER. I CALLED THE NUMBER ON THE BULLETIN AND THE PERSON THERE SAID THAT MY VIN IS NOT COVERED UNDER THE BULLETIN. I WAS SURPRISED. ONLY 80,000 ON THE CAR TOO. SHE SAID I SHOULD OF TAKEN IT TO THE NEAREST DEALER - HOWEVER ON A SATURDAY NIGHT MOST OF THEM ARE NOT OPEN - NOR WAS I FAMILIAR WITH THE AREA.
NHTSA ODI #11316083
Mileage unknown · Mar 2, 2020
Engine
MY VEHICLE WAS RUNNING HORRIBLE FOR A FEW WEEKS , THEN NOTICED REAL BAD OIL LEAK . DROPPED VEHICLE OFF AT DEALER WHERE I WAS TOLD THAT I HAD A BLOCKED PCV VALVE CAUSING MY REAR MAIN OIL SEAL TO PUSH OUT . HAD ALL THE WORK DONE , PLUS OTHER WORK DEALER RECOMMENDED. AFTER THE FACT I LOOKED UP MY COMPLAINT THAT I WAS HAVING ON THE …
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MY VEHICLE WAS RUNNING HORRIBLE FOR A FEW WEEKS , THEN NOTICED REAL BAD OIL LEAK . DROPPED VEHICLE OFF AT DEALER WHERE I WAS TOLD THAT I HAD A BLOCKED PCV VALVE CAUSING MY REAR MAIN OIL SEAL TO PUSH OUT . HAD ALL THE WORK DONE , PLUS OTHER WORK DEALER RECOMMENDED. AFTER THE FACT I LOOKED UP MY COMPLAINT THAT I WAS HAVING ON THE INTERNET AND CAME ACROSS SIMILAR COMPLAINTS AND FOUND GM BULLETIN NUMBER 14882 THAT SPECIFIES THE SAME COMPLAINT THAT I HAD. I BROUGHT THIS UP TO THE MANUFACTURING COMPANY AND THEY EXPLAIN TO ME THAT THIS BULLETIN IS VIN SPECIFIC AND IT WOULD NOT BE COVERED . CAN'T UNDERSTAND WHY NOT WHEN IT'S THE SAME ENGINE , YEAR .. ETC
NHTSA ODI #11315641
115,000 miles · Feb 24, 2020
Engine
I WAS PARKING MY CAR AND IT LURCHED FORWARD ABOUT 2 INCHES. I TURNED THE CAR OFF AND WENT INTO WORK. WHEN I CAME BACK OUTSIDE 5 HOURS LATER, ALL THE ENGINE OIL HAD LEAKED OUT AND THE CAR WOULD NOT START. IT HAS BEEN TOWED TO MY HOUSE AND HAS BEEN SITTING IN THE DRIVEWAY EVER SINCE. I TAKE GOOD CARE OF MY CAR. I DO OIL CHANGES AN…
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I WAS PARKING MY CAR AND IT LURCHED FORWARD ABOUT 2 INCHES. I TURNED THE CAR OFF AND WENT INTO WORK. WHEN I CAME BACK OUTSIDE 5 HOURS LATER, ALL THE ENGINE OIL HAD LEAKED OUT AND THE CAR WOULD NOT START. IT HAS BEEN TOWED TO MY HOUSE AND HAS BEEN SITTING IN THE DRIVEWAY EVER SINCE. I TAKE GOOD CARE OF MY CAR. I DO OIL CHANGES AND ANY OTHER MAINTENANCE ISSUES ALL IN A TIMELY MANNER.
NHTSA ODI #11311231
92,000 miles · Feb 20, 2020
Fuel/propulsion System
TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE AT STOP, THE VEHICLE VIBRATED ABNORMALLY WITHOUT WARNING. WHILE ENTERING THE DRIVEWAY OF HIS RESIDENCE, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND BECAME AWARE OF AN OIL AND GASOLINE LEAK U…
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TL* THE CONTACT OWNS A 2014 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE AT STOP, THE VEHICLE VIBRATED ABNORMALLY WITHOUT WARNING. WHILE ENTERING THE DRIVEWAY OF HIS RESIDENCE, THE VEHICLE STALLED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT INSPECTED THE VEHICLE AND BECAME AWARE OF AN OIL AND GASOLINE LEAK UNDERNEATH THE VEHICLE. THE VEHICLE WAS TOWED TO BRYDEN MOTORS 548 BROAD ST, BELOIT, WI 53511 WHERE THE VEHICLE WAS INITIALLY DIAGNOSED WITH A DEFECTIVE REAR MAIN SEAL. UPON FURTHER INVESTIGATION, THE MECHANIC INFORMED THE CONTACT THAT THE ENGINE NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED AND INFORMED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 92.000.
NHTSA ODI #11310418
NHTSA investigations
2EA19005 · Front Wiper Transmission Inoperative
Opened Dec 13, 2019 · Closed Nov 28, 2022
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Additional source detail variants (3)
Visibility
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
Visibility/wiper
On December 13, 2019, the Office of Defects Investigation (ODI) upgraded RQ18-002 to an Engineering Analysis (EA19-005) to further assess the MY2010-2016 Chevrolet Equinox and GMC Terrain windshield wiper failures. Due to a prior recall, 16V-582, addressing this issue in the MY2013 subject vehicles, MY2013 was not included in the analysis. To date, ODI had received 998 complaints with allegations of the front windshield wiper failing in adverse whether conditions, while the vehicle was in motion.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intruding into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint resulting in loss of windshield wiper function. ODI?s review focused on 2010-2012 and 2014-2016 Equinox and Terrain vehicles. Owners were reporting a high rate of failures of the windshield wiper system. These failures were the same as that addressed by recall 16V-582. ODI's review of data supplied by GM as well as its own confirmed a high failure rate in model years 2014 and 2015. On March 17, 2022, GM filed a defect information report recalling all MY2014-2015 Chevrolet Equinox and GMC Terrain vehicles to remedy the potential failure of the front windshield wiper transmission assembly.General Motors is also conducting a special coverage program, N192266181, for MY2010-2012 and MY2016-2017 Chevrolet Equinox and GMC Terrain vehicles. The special coverage is for a period of 15 years or 200,000 miles, whichever comes first.Both the recall, 22V-165, and the special coverage program, N192266181, address windshield wiper system failures on the subject vehicles. The dealership will inspect the front wiper assembly for ball joint wear. Depending on the degree of wear, the wiper links will be replaced, and a water shield installed or the entire module will be replaced.In view of the recall and special coverage, ODI is closing this Engineering Analysis (EA). NHTSA reserves the right to take additional action if warranted by future circumstances.The ODI complaints cited above can be viewed at www.nhtsa.gov under the following ODI identification numbers in a separate attachment.
RQ18002 · Windshield Wiper Transmission Failure
Opened Nov 2, 2018 · Closed Dec 19, 2019
Status: closed (inferred from source dates) · Visibility; Visibility/wiper; Visibility:windshield Wiper/washer; Visibility:windshield Wiper/washer:linkages; Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Additional source detail variants (5)
Visibility
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:linkages
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility:windshield Wiper/washer:motor
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
Visibility/wiper
On November 2, 2018, the Office of Defects Investigation (ODI) opened a Recall Query (RQ18-002) to assess the scope of Recall 16V-582.General Motors (GM) initiated Safety Recall 16V-582 on August 3, 2016 to address windshield wiper failure in the Model Year (MY) 2013 Chevrolet Equinox and GMC Terrain. Failures were attributed to water and debris intrusion into the windshield wiper assembly ball joints, leading to excessive wear and eventual detachment of the affected ball joint with an attendant loss of windshield wiper function. The recall remedy addressed these conditions with the installation of an improved windshield wiper motor/transmission assembly and the relocation of a drain hole on the Air Inlet Panel at the base of the windshield.RQ18-002 was opened to assess windshield wiper failure rates in the MY 2010-2012 and MY 2014 - 2016 Equinox and Terrain (subject vehicles).During the course of the investigation, ODI received additional consumer complaint traffic bringing its total to 602 concerning the alleged defect in the subject vehicles. In their December 20, 2018 response to ODI's Information Request (IR) Letter, GM reported 1,303 complaints related to the alleged defect in the subject vehicles. Together, these bodies of data correspond to 1,905 unique Vehicle Identification Numbers (VIN).GM stated the recalled vehicles exhibited double the warranty rate and five times the complaint rate of the subject vehicles and that continuing complaint traffic concerning the alleged defect in the subject vehicles stemmed from publicity surrounding Recall 16V-582.ODI's review of GM's data confirms the stated difference in failure rates between the recalled and subject vehicles. However, ODI believes that the subject vehicle failure rates are nevertheless elevated and that publicity alone cannot account for the continued consumer complaint traffic concerning the alleged defect in the subject vehicles. ODI is upgrading to RQ18-002 to an Engineering Analysis to compare subject vehicle failure rates and engineering practices to those in peer vehicles.The 602 ODI complaints cited can be viewed in a separate attachment.
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