2013 Chevrolet Equinox

Recall for oil burning consumption I took car to dealership to fix but I’m continuing to have the same problems and still no oil light comes on and it continues to use oil some where and it never leaks onto the ground and new problems now it’s jerking when at a stop if idle for to long a warning light says reduced engine power. Very unsafe in traffic

Car feels like it is going to take off at a red light. Then it rumbles and cuts off at the light. I purchased car from US Auto Sales. DOWC paid PepBoys for multiple repairs for breaks rotors and the light that keeps coming on is service stabile track they got the light to cut off but the issue still persisted. They even changed all things dealing with the gas line. This car is still idling high at stop signs like it will take off on its own. And still cuts off at a red light. This is very unsafe and many drivers have almost run onto the back of me. I told US Auto Sales, DOWC, and PepBoys and they all put me back in the same vehicle after voicing my concerns about safety. Instead of putting me in a safer vehicle they ignored it. This has been happening since I purchased the vehicle in November 2022

The contact owns a 2013 Chevrolet Equinox. The contact stated while driving and merging onto the highway at an undisclosed speed, the vehicle independently turned off. The contact attempted to restart the vehicle however, the vehicle failed to start. The contact and her two children occupied the disabled vehicle until another motorist assisted with pushing the vehicle to the shoulder of the roadway. The contact requested Roadside Assistance and the personnel attempted to jumpstart the vehicle; however, the vehicle failed to restart. The contact stated that Roadside Assistance attempted to jumpstart the vehicle and the contact heard an unusual clicking sound; however, the vehicle failed to start. The vehicle was towed to an independent mechanic, where the vehicle was diagnosed with a failed timing chain and a failed water pump. The contact was informed that the timing chain and the water pump needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 110,163.

The contact owns a 2013 Chevrolet Equinox. The contact stated that while driving at 60 MPH, he heard an abnormal ticking sound coming from the engine compartment. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the piston rod due to excessive oil consumption. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Special Coverage Adjustment: [XXX] . The manufacturer was not notified of the failure. The failure mileage was 118,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

ONE OF THE WIPER ARMS HAS FAILED ENTIRELY. THE DEALERSHIP WE PURCHASED IT FROM (USED) ADVISED IT WAS REPAIRED, BUT IT HAS FAILED NONETHELESS. OUR 18 YEAR OLD SON DRIVES THIS CAR AND IT IS NOT SAFE. BASED ON OTHER INTERACTIONS WITH THE DEALERSHIP, WE BELIEVE THEY MAY HAVE "FAKED" THE ACTUAL REPAIR...OR THEY REPLACED THE POSSIBLY DEFECTIVE PART WITH AN ACTUAL DEFECTIVE PART. WE WANT IT INSPECTED, AND IF OLD OR DEFECTIVE, HAVE IT REPLACED AS IT SHOULD HAVE BEEN.

What component or system failed or malfunctioned, and is it available for inspection upon request? I believe it is a problem with the engine. Currently at Freeway Chevrolet in Chandler, AZ How was your safety or the safety of others put at risk? Car repeatedly cuts off when driving and could have been a danger to my safety and that of others on the road/ highway. There was potential for an accident. My concern is that there were recalls to fix this issue, however, the dealer where I purchased the vehicle (Jones Ford Casa Grande, AZ) did not pursue the issue, nor did the previous owner and I was not notified. Has the problem been reproduced or confirmed by a dealer or independent service center? Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Full inspection and recommendation by authorized Chevy dealer, (Freeway Chevrolet) included at an attachment. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? The first time the car cut off was just prior to November 26, 2023 and the "check engine" came on. I purchased the vehicle in May of this year and have been enjoying my car. I want to be able to continue driving it and would like to get the recall service completed.

My car is burning oil I only drive to work which is only 20 miles away I put oil in 2 days ago and it’s rattling and sounds like it’s knocking and is a quart low it says it’s at 54% till my next oil change also my oil cap has condensation under it. How can this be fixed? Also yesterday when I was leaving for work my radio totally went off blank screen for almost a minute, I live in the country and I don’t want to be stranded on the side of the road at 5:00 in the morning I love my car but, how can these 2 issues be fix? Is there anything you can do to fix this?

The contact owns a 2013 Chevrolet Equinox. The contact stated while driving 25 MPH, the vehicle started to shake violently before stalling. The contact was able to coast to the shoulder of the roadway, where the vehicle failed to restart. After a visual inspection of the oil dipstick, the contact discovered that the engine was extremely low on oil. The check engine warning light was illuminated. The vehicle was towed to an independent mechanic to be diagnosed. The contact was informed that the engine failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 137,000.