2019 Chevrolet Colorado

I purchased my truck from Karl Chevrolet in Ankeny, IA around September of 2019. Approximately 1.5 years after purchasing the vehicle, I began having issues with my infotainment system intermittently resetting itself while I was driving. On or about the end of 2021 (after this had occurred a few time), I brought the truck into the Karl Chevrolet in Ankeny, IA, as it seemed to become more frequent of an occurrence. The technician told me that this thing happens all the time with the infotainment systems and it was nothing to be concerned about and because it was intermittent, they may not be able to identify the issue unless it was actively occurring and I was told to come back in if it continued to happen. Shortly after, I had moved to [XXX] in April of 2022, I began to have more frequent issues with the infotainment system randomly resetting and eventually it began impacting phone calls, where people would cut in and out or disconnect, beginning to cause even more of a safety and distraction issue. After conducting some of my own research, I learned that I was not the only one that had issues with the infotainment system in the 2019 Colorado and that GM had published several Technical Service Bulletins (TSBs) regarding the infotainment system, and there had been a class action lawsuit, [XXX] , et al. v. General Motors LLC, that covers the same issues I am having. On January 29, 2025, after the issue progressively getting worse, I took the truck to Gregg Young Chevrolet in Omaha, NE. After conducting a diagnosis they verbally confirmed there were TSBs regarding radio issues that after contacting the GM service center, GM's response was to replace the radio. This was to be at my own cost however, considering GM confirmed through TSBs there are issues with the infotainment system, coupled with safety concerns around distracted driving, I felt compelled to make this complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I experienced shuttering when accelerating, leaving Treasure Island garage. I got on the freeway and drove 11 miles. I experienced shuttering again after waiting at a red light. I experienced final shuttering after reaching another red light. Had it towed to the dealership and was told that the transmission was no longer operational. Truck was 5.5 years old with a little over 60k miles. I was on the way to pick up my daughter and thankfully, she was not in the truck when this occurred. Truck did routine maintenance at Chevy dealerships only. Fairway for the majority and Findlay the final year of its life.

When I put the truck in park it goes into park fine. I can turn the engine off but I can't remove the key because the ignition switch won't go all the way forward. The lights stay on and also the radio. I had to repeatedly start and stop the truck and move the gear shift selector to remove key. I had the same problem in February 2022. The dealer fixed it by replacing gear shift selector while under warranty. The problem was remedied. Said this was happening and there was a TSB about this problem. This problem was never consistent. Now in Aug. 2023 I am having the same problem. The truck is no longer under warranty and the dealer says that I must pay to have it diagnosed and fixed. Chevrolet is aware they have this problem with several different models and don't want to acknowledge it and take responsibility. There are several class action lawsuits filed about this. This is a safety issue because I just can't leave the truck with the key in the ignition. I looked online and have seen that Chevrolet has this problem with several models of different years. They should find a solution and have a recall to address this problem. The dealer also told me my truck was actually worth less if I were to trade it in because of this problem. Should have said something in 2019 as they knew about this problem since at least 2016. They fix the problem by replacing faulty parts with the same faulty parts.

We purchased a 2019 Chevrolet Colorado December 2022. Beginning in January 2023 to current month July 2023 the vehicle has been at the dealership 4 times for the same occurrence: SERVICE STABILITRAK and ENGINE POWER IS REDUCED A warning “ding” sounds (the same noise as seatbelt, door ajar, etc) simultaneously with the messages “SERVICE STABILITRAK” and “ENGINE POWER IS REDUCED” The vehicle immediately is jerking or lurching, the engine no longer runs smoothly and is misfiring. The engine power reduced does not allow safe acceleration, and the vehicle is unstable (as it moves it feels like driving over a thousand speed bumps over and over), the engine misfiring is heard from the exhaust and the vehicle is visibly vibrating, on acceleration the maximum speed is 20 mph. All 4 times this has happened while driving the vehicle on highways in traffic. We are left unable to get out of the way of moving traffic, unable to accelerate, change lanes or make turns safely. Three of the four times we had the vehicle towed to the dealership. The last time the vehicle did this fortunately I was near our local dealership and drove it less than a mile so the service people could “witness” what I had been trying to explain what’s been happening with this vehicle. This is a very serious issue! My husband is 75 and very ill. I have to drive him 100+ miles for treatments on a regular basis. We cannot continue to be put in danger because of this vehicle default. We need this problem fixed not only for ourselves but for the safety of others, including unsuspecting drivers and innocent passengers, young, elderly, disabled, some simply misunderstanding our vehicles “failures to perform” in traffic on the roads. A trusted vehicle is very important. A stabile vehicle with sufficient engine power is a must if we are going to put it on the roads. “SERVICE STABILITRAK” and “ENGINE POWER IS REDUCED” is not new. General Motors needs to take action to correct this problem and educate dealers.

I recently purchased a certified 2019 Chevy Colorado z71 on June 26, 2023 from Healey Chevrolet in Poughkeepsie N.Y. while test driving the vehicle I brought to the attention of the sales person that there was a vibration in front left wheel at which time the dealer rotated tires and realigned the vehicle, shortly after picking the vehicle up while driving home the vibration started again and progressively got worse the more I drove as well as the steering becoming very stiff and took effort to turn wheel. I contacted dealer took vehicle back at which time the salesperson test drove it and agreed there was a problem the dealer then replaced the rack and realigned shortly after picking vehicle up while driving the problem started again and got worse the further I drove now vehicle has a mild vibration in front left when driving between 40-50 mph contacted dealer spoke to service manager who stated he wasnt aware of any vibration I explained it was coming back on Monday July 17, 2023 for paint touch up to please see whats going on, later same day took truck to go to store while driving the steering again became very tight as I was turning into parking lot power steering went out almost causing me to hit another car contacted dealer vehicle towed to dealer. was contacted by Ray from service who told me no codes were found and could not duplicate issue said tech drove it and found no vibration he asked for permission to drive home to check it I explained to him I have 2010 silverado 1500 with 200,000 miles that I plow with that steers better than this I also explained my brother owns exact truck same year every except his more miles and steers perfect, I also mentioned that a friend that is a gm tech said theres tsbs on these trucks for this issue he stated he had no knowledge of such which is strange since I clearly see them online. I am afraid to drive it. something isnt right. I love truck otherwise just want it fixed.

* The touch screen went blank. After inspection by Dealer, it was discovered the radio failed causing this event to occur. * Without this component, the turn signals did not work properly, the seat belt warning did not sound, there was no access to rear camera, and rear cross traffic warnings and back-up camera did not work. In addition, access to On Star did not work for any emergency situations. * Dealer confirmed the radio caused this issue. * Only the Dealer inspected the vehicle. * There were no warning lamps, messages, or other symptoms of the problem prior to the event occurring. It happened after starting the vehicle one morning (April 25, 2023). Additionally, the light on the touch screen remained on when the motor was turned off, causing drain of the battery and leaving me stranded. I had to call emergency services to help me. I had to purchase a new battery because of this along with the purchase of a new radio component as well as pay for re-programming of the system. Total cost of this incident was $1,400.71. It should also be noted that the vehicle only has 65,000 miles on it.