2015 Chevrolet Colorado

The contact owns a 2015 Chevrolet Colorado. The contact received notification of NHTSA campaign number: 21V213000 (Steering) however, the part to do the recall repair was not yet available. The vehicle was taken to the local dealer and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and a complaint was filed. The contact experienced a failure and the vehicle stalled. Vin tool confirms parts not available. The failure mileage was unknown.

The contact owns a 2015 Chevrolet Colorado. The contact received notification of NHTSA Campaign Number: 21V213000 (Steering) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 35 mph, the steering wheel ceased with the power steering assist warning light illuminated. The contact pulled over, turned off, and restarted the vehicle, and the vehicle operated as intended. The vehicle was not diagnosed. The dealer was contacted however, informed the contact that the part was not yet available. The manufacturer was not notified of the failure. The failure mileage was approximately 155,000. Vin tool confirms parts not available.

While driving and in a slight turn at 25mph, the power steering immediately stopped working. I was immediately thrown off the road into a dirt embankment and had to force the steering wheel to get back onto the road. I was able to drive the truck to a nearby parking lot. I turned it off. 2 hours later, I turned it back on and the power steering worked. I didn’t want to risk driving it 35 miles back home and risking an accident from another loss of power steering. I towed the truck to the nearest Chevrolet dealership and had to inspected. The truck is at 61,128 miles. The extended warranty for 100,000 miles or 5 years does not apparently cover the power steering and the power steering needs to be completely replaced.

The contact owns a 2015 Chevrolet Colorado. The contact received notification of NHTSA Campaign Number: 21V213000 (Steering) however, the part to do the recall repair was not yet available. A dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2015 Chevrolet Colorado. The contact stated while driving 30 mph, the steering wheel became difficult to turn to the right. The contact stated an unknown power steering warning light was illuminated. The contact drove to his residence. The contact called and notified the local dealer of the failure. The vehicle was not diagnosed nor repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 21V213000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure. The failure mileage was approximately 48,000.

POWER STEERING FAILURE. TRUCK WAS MOVING AT APPROXIMATELY 20MPH WHILE TURNING THROUGH AN INTERSECTION. COULD NOT MAKE IT THROUGH THE INTERSECTION. DEALERSHIP SAYS 2 COMPONENTS ARE BAD: THE 'STEERING ANGLE SENSOR'. AND THE 'STEERING GEAR TORQUE SENSOR.' THE TORQUE SENSOR IS SUBJECT TO NHTSA RECALL #21V213, BUT THE 'ANGLE SENSOR' IS APPARENTLY NOT SUBJECT TO ANY RECALL YET. TRUCK IS NOT DRIVEABLE WITHOUT BOTH BEING FIXED.

A FACTORY BOLT THAT IS NOT CHECKED UP ROUTINE MAINTENANCE/INSPECTION CAME LOOSE AND CAUSED SIGNIFICANT DAMAGE TO THE REAR AXLE OF OUR TRUCK. GM'S CUSTOMER SERVICE DID NOT FEEL A NEED TO COVER THE COSTS OF THIS MANUFACTURER ERROR WHEN THE BOLT SHOULD NOT HAVE COME LOOSE IN THE FIRST PLACE. PLEASE SEE ATTACHED COMPLAINT FOR FURTHER DETAILS.

THE POWER STEERING CONTINUES TO RANDOMLY GO OUT. THERE HAS ALREADY BEEN A RECALL ON THIS ISSUE BUT THE DEALERSHIP (CARL BLACK, KENNESAW GA) SAYS THAT IT WAS CLOSED IN 2016 AND REFUSES TO FIX IT FOR FREE. I FILED A COMPLAINT WITH YOU SEVERAL MONTHS AGO BECAUSE OF THIS AND RECENTLY RECEIVED A NOTICE FROM YOU THAT IT MAY HAVE BEEN RECALLED AGAIN. HOWEVER, THE DEALERSHIP CONTINUES TO REFUSE TO FIX IT FOR FREE. THE CONSUMER REFERENCED RECALL 21V213. THE CONSUMER STATED THE POWER STEERING CONTINUES TO GO OUT WHILE DRIVING.*JS

HAS OCCURRED TWICE. VEHICLE HAS A SUDDEN LOSS OF POWER STEERING WHICH CAUSES EXTREME DIFFICULTY IN STEERING (70 YEARS OLD). DEALER INDICATED THAT GM IS AWARE OF THE ISSUE, BUT THEY HAVE NO CORRECTIONS. THE STEERING MAY COME BACK AFTER THE VEHICLE IS PARKED. SEVERAL DAYS AFTER THE FIRST INCIDENT, IT WENT OUT AGAIN WHILE I WAS MAKING A TURN. EXTREMELY DANGEROUS. BOTH ISSUES OCCURRED WHILE THE VEHICLE WAS IN MOTION.

ON 3 SEPARATE OCCASIONS IN THE PAST WEEK MY SERVICE POWER STEERING AND STABILITY TRACK WARNING LIGHTS HAVE COME ON WHILE DRIVING AND MY CAR EXPERIENCED A TOTAL LOSS OF POWER STEERING. ON THE FIRST OCCASION I WAS ON A STRAIGHT SECTION OF HIGHWAY APPROACHING A CURVE. AS I ENTERED THE CURVE THE POWER STEERING FAILED NEARLY CAUSING ME TO DRIVE STRAIGHT THROUGH THE CURVE. I PULLED OVER TURNED MY VEHICLE OFF AND THE ALERTS CLEARED IMMEDIATELY. ON THE SECOND OCCASION A WEEK LATER, I WAS PULLING OUT OF MY DRIVEWAY AT A LOW RATE OF SPEED AND THE SAME LIGHTS ILLUMINATED AND POWER STEERING WAS LOST. I AGAIN SHUT THE CAR OFF HOWEVER THE FAILURES STAYED PRESENT AND REMAINED PRESENT UNTIL THE FOLLOWING DAY. I DROVE TO WORK WITH NO POWER STEERING WITH THE INTENTION OF TAKING IT TO THE CHEVY DEALERSHIP CLOSEST TO MY OFFICE. WHILE AT WORK I RESEARCHED MY VIIN AND NOTICED GM ISSUED A RECALL FOR THIS PROBLEM ON MARCH 25TH, 3 DAYS AFTER MY FIRST FAILURE AND 3 DAYS PRIOR TO THE SECOND. I CONTACTED THE DEALERSHIP AND THEY STATED NO REMEDY WAS AVAILABLE ON THE RECALL AND I NEEDED TO CONTACT GM TO OBTAIN APPROVAL TO HAVE THE WORK DONE AT THE DEALERSHIP UNDER RECALL WORK. I CONTACTED GM AND WAS TOLD ALTHOUGH THERE'S AN ACTIVE RECALL FOR MY VIIN, I WOULD HAVE TO TAKE MY VEHICLE TO THE DEALERSHIP AND PAY FOR THE REPAIRS. IF GM IS AWARE OF A SAFETY ISSUE AND ISSUED A RECALL, WHY SHOULD I THE CONSUMER PAY FOR THE REPAIRS? I WAS TOLD A MANGER WOULD CONTACT ME FOR FURTHER RESOLUTION AND HAVE YET TO BE CONTACTED. YESTERDAY, ONE DAY AFTER SPEAKING TO GM I HAVE EXPERIENCED THE TOTAL LOSS OF POWER STEERING FOR THE 3RD TIME AND IT HAS YET TO CLEAR ITSELF AND I'M EXPECTING THE INTERMITTENT PROBLEM IS NOW A PERMANENT ONE. I HAVE 2 YOUNG CHILDREN AND IT'S UNSAFE FOR ME AND MY FAMILY TO BE IN THIS VEHICLE. GM HAS ACKNOWLEDGED THAT WITH A RECALL, YET FAILS TO ACT ON IT.