2002 Chevrolet Chevrolet Truck

FAX REQUEST TO OPEN AN INVESTIGATION INTO A PROBLEM WITH THE STEERING COLUMN OF THE 2002 CHEVROLET TAHOE AND THE 2002 CHEVROLET SUBURBAN, THE STEERING COLUMN IS OFF CENTERED. *MR THE STEERING COLUMN WAS OFF CENTERED TO THE RIGHT WHICH MEANT THE AIR BAG WOULD NOT PROTECT THE BODY IN THE CENTER BUT WOULD HIT THE DRIVER ON THE RIGHT SIDE OF THE BODY. THE CONSUMER WAS TOLD THAT IT WAS A DEFECT. IN RE TO: BOTH A ([XXX] 2002 CHEVY TAHOE) AND A ([XXX] 2002 CHEVY SUBURBAN). *SCC *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

DEALER INSTALLED HYPERTECH POWER PROGRAMMER III WHICH IS "ILLEGAL FOR SALE OR USE IN THE STATE OF CALIFORNIA", WITHOUT MY CONSENT OR KNOWLEDGE, ON A BRAND NEW 2002 CHEVROLET SILVERADO TRUCK. VEHICLE ALSO WAS MODIFIED WITH PARTS NOT APPROVED BY GENERAL MOTOR DURING NEW CAR MANUFACTURERS WARRANTY AND PRIOR TO NEW VEHICLE SALE AND REGISTRATION.

THE WINDSHIELD WIPERS FAILED WHILE THE VEHICLE WAS ON THE ROAD DURING A SNOWSTORM. IT APPEARS THAT THE LINKAGE FROM THE DRIVER SIDE WIPER TO THE PASSENGER SIDE WIPER MAY HAVE FAILED. THE FAILURE OCCURRED BECAUSE SNOW BEING WIPED ON THE DOWNWARD CYCLE OF THE WIPER IS PUSHED INTO AN AREA WHERE THE WIPER ARM IS DESIGNED TO FIT, CAUSING AN OBSTRUCTION TO THE MOVEMENT OF THE WIPER ARM. HAD THIS FAILURE OCCURRED DUE TO THE DRIVER NEGLECTING TO REMOVE BUILT-UP SNOW FROM THE AREA PRIOR TO PLACING THE VEHICLE INTO SERVICE, I WOULD NOT COMPLAIN. HOWEVER, THIS FAILURE OCCURRED DUE TO SNOW THAT BUILT UP WHILE THE VEHICLE WAS IN SERVICE ON THE ROAD. IN ORDER TO PREVENT THIS FROM RECURRING WHILE OPERATING THE VEHICLE IN SIMILAR CONDITIONS, THE OPERATOR WILL HAVE TO PERIODICALLY STOP THE VEHICLE TO REMOVE THE SNOW BUILD-UP IN THE AREA OF IMPINGEMENT BETWEEN THE WIPER ARM AND THE FARING IT FITS INTO. THIS ACTION REPRESENTS SOME RISK TO THE OPERATOR IF DONE ON THE ROADSIDE. NOT TAKING THIS RISK HOWEVER CAUSES THE OPERATOR TO RISK DAMAGE TO HIS VEHICLE AS WELL AS LOOSING THE USE OF THE WIPERS.

ON THE YOLK, WE HAVE HAD THIS ON ORDER SINCE 9-11-2001 AT ROCK CHEVROLET IN DERBY, KS . THEY SAY THAT GM HAS A BACK LOG OF NEEDS FOR THESE PARTS. THESE PARTS ARE NICKLE PLATED. THEY ARE SPECIAL MADE TO ORDER PARTS. WHEN DRIVING DOWN THE ROAD, GOING FROM 1ST TO ANY OTHER GEAR, THE TRUCK CLINKS. I AM AFRAID THAT SOMETHING IS GOING TO GO WRONG. WE USE THIS TRUCK FOR HUNTING AND WE GO TO REAL BAD FIELDS AND CANYONS. MY WIFE HAS A BRAIN INJURY, AND IS SCARED THAT THE TRUCK IS FALLING APART. I DO NOT KNOW IF THIS COULD POSE A PROBLEM WITH THE TRANSMISSION OR OTHER PARTS BY CLINKING LIKE THIS. I BOUGHT A BRAND NEW TRUCK BECAUSE I WANTED MY WIFE TO FEEL SAFE, AND OF COURSE BE SAFE. ON THE NURF BARS. THIS IS THE ONLY WAY THAT MY WIFE, WITH ALSO RSD, CAN GET IN THE TRUCK. THAT IS WHY WE PURCHASED THEM FROM ADVANTAGE CUSTOMS IN WICHITA, KS. ABOUT 1 WEEK AFTER THEY INSTALLED THEM(BOLTING UP TO ORIGINAL FRAME, NO DRILLING OF ANY KIND), WE HEARD A CREAK AFTER GOING OVER A SPEED BUMP AT MY WORK. IT HAS GOTTEN WORSE. SO WE TOOK IT TO DAVIS-MOORE IN WICHITA, AND ROCK CHEVERLOT IN DERBY. THEY BOTH SAY THAT IT IS BECAUSE OF THE FRAMES ON THE 2002 WILL NOT HANDLE THE BARS. SO I CONTACTED GM AND THEY TOLD ME THAT THIS IS WRONG. THEY SAID THAT IT MUST BE INSTALLED WRONG. SO I CONTACT ADVANTAGE CUSTOMS AND THEY SAID BULL!! THEY ARE UNWILLING TO TAKE THE BARS OFF AND PUT ON RUNNING BOARDS (WHICH DAVIS-MOORE & ROCK CHEVERLOT SAID WOULD SOLVE THE PROBLEM) UNLESS WE PAY FOR IT. ALL I KNOW IS THAT THIS IS NOT RIGHT. YOU BUY A BRAND NEW VEHICLE AND EXPECT A FEW PROBLEMS, BUT WITH THE WARRANTY ON THE VEHICLE, IT IS FIXED. BUT TO TAKE THIS LONG, AND TO GET NOTHING BUT RUN AROUNDS ON I FEEL POTENTIONAL SERIES PROBLEMS, IS CRAZY. MY WIFE HAS A BRAIN INJURY AND RSD. SHE DRIVES THE TRUCK TO DR. APPTS. AND RUN ERRONDS. SHE IS SCARED THE TRUCK IS GOING TO FALL APART. HOW CAN I TELL HER THAT IT WILL NOT WHEN NO ONE CAN TELL ME IF IT WILL. PLEASE CALL ME FOR MORE INFORMATION. *