2014 Chevrolet Captiva

Key gets stuck in ignition and takes many tries to get it out, even from day one of buying it. Was informed that was a "safety" feature provided by Chevy themselves. When shutting off the vehicle, everything dies out like the battery went completely dead and car won't start again. Have to play with battery wires and fuse box before I hear the car make any noise again. Was informed by more than one mechanic that there are GM recalls for the thermal cable, battery protective cable, and starter motors, but nothing for my VIN has popped up. Have found almost 100 other complaints on multiple sites and more than a dozen reported accidents due to this issue. Car sits at almost 98,000 miles now and it will not turn over for me. Recalls should be put out for the entirety of this model because I have met 2 other people who have had the exact same problem and were informed that the dealerships have refused to acknowledge prior recall or safety information.

The contact owns a 2014 Chevrolet Captiva. The contact stated while attempting to shut-off the vehicle, the key ceased in the accessory position. The contact stated that there was no warning light illuminated. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 43,000.

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED WHILE THE VEHICLE WAS TURNED OFF, SHE ATTEMPTED TO REMOVE THE CHILD FORM THE CAR SEAT AND WAS UNABLE TO UNLATCH THE SEAT BELT FROM THE BUCKLE. THE CONTACT STATED SHE HAD TO CUT THE REAR DRIVER'S SEAT BELT STRAP WITH A PAIR OF SCISSORS. THE CONTACT STATED THAT RECENTLY WHILE A PASSENGER WAS SEATED IN THE FRONT PASSENGER SEAT THE SHOULDER STRAP WAS PLACED BEHIND THE PASSENGER HOWEVER, THE LAP STRAP WAS IN FRONT AND THE SEAT BELT WAS LATCHED. THE CONTACT STATED THAT WHEN SHE ATTEMPTED TO UNLATCH THE SEAT BELT IT FAILED TO UNLATCH. THE VEHICLE WAS NOT YET DIAGNOSED NOR REPAIRED. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000. THE VIN WAS NOT AVAILABLE.

THE VEHICLE IDLE CONTROL BEGAN MISBEHAVING, WHETHER STATIONARY OR IN MOTION. THE CAR CONSTANTLY IDLED HIGHER THAN IT SHOULD, EVEN AFTER A THROTTLE BODY REPLACEMENT AND FUEL PUMP REPLACEMENT. NOW THE CAR IS RIDING WORSE THAN EVER, WITH A LOT OF VIBRATION IN THE STEERING COLUMN/BRAKES, WHICH HAPPENS SITTING STILL AND WORSENS AS THE SPEED CLIMBS. THE WINDSHIELD WASHER PUMPS (FRONT AND BACK) HAVE BOTH GONE OUT. THE SUSPENSION IS HORRIBLE AND DESPITE NEW TIRES, BALANCING, ROTATION, ALIGNMENTS...BRAKES/ROTORS, YOU NAME IT ... THE CAR JUST DOESN'T DRIVE VERY SMOOTHLY. NOW THE ENGINE IS KNOCKING AND THE TIMING CHAIN SOUNDS LIKE IT IS IN NEED OF REPLACEMENT. I DOUBT I WILL EVER BUY ANOTHER CHEVY, DESPITE BEING LOYAL TO THE BRAND AND ONLY PURCHASING CHEVYS. HIGHLY DISAPPOINTED IN THEIR CRAFTSMANSHIP, IF YOU CAN CALL IT THAT.