2014 Chevrolet Captiva

I AM NOT ALWAYS ABLE TO REMOVE THE KEY FROM THE IGNITION WHEN THE VEHICLE IS IN PARK. THE PROBLEM BEGAN AT ABOUT 36.000 MILES. THERE IS NO CONSISTENCY OR PATTERN OF BEHAVIOR FOR THIS PROBLEM. I CAN GO FOR DAYS WITHOUT A PROBLEM THEN IT WILL HAPPEN ABOUT EVERY OTHER TIME I DRIVE THE CAR. UP TO THIS POINT I HAVE BEEN ABLE TO RESTART THE CAR, PUT IT IN REVERSE, PULL FORWARD AND JAM THE TRANSMISSION INTO PARK. 2 TO 4 TRIES LATER I CAN REMOVE THE KEY. ON MY FIRST COMPLAIN AT THE DEALER, I WAS TOLD THAT I WAS NOT PUSHING THE KEY IN BEFORE ATTEMPTING TO REMOVE IT. I DID SOME RESEARCH AND COMPLAINED A 2ND TIME. NOW THE DEALER IS PAYING ATTENTION. I NOTICE MOST OF THE COMPLAINTS FOR THIS MODEL ARE FOR THE SAME ISSUES AS I AM DESCRIBING HERE. GM HAS PAID FOR THE REPAIR OF THIS PROBLEM FOR OTHER MODALS. THUS FAR, I SEE NO SUCH RESPONSE FOR THE CAPTIVA!

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY WAS UNABLE TO BE REMOVED FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER (BILLY NAVARRE CHEVROLET, 1300 E COLLEGE ST, LAKE CHARLES, LA 70607, 337-474-1999 AND 337-377-0601), BUT THE FAILURE WAS UNABLE TO BE REPLICATED AND DIAGNOSED BECAUSE THE KEY WAS ABLE TO BE REMOVED AND TURNED IN THE IGNITION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND COULD NOT ASSIST SINCE THE DEALER COULD NOT REPLICATE THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 35,540.

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. WHILE THE IGNITION WAS IN THE OFF POSITION, THE KEY WAS UNABLE TO BE REMOVED. THE FAILURE OCCURRED WITHOUT WARNING. THE DEALER (MORAN CHEVROLET FT GRATIOT, 4511 24TH AVE, FORT GRATIOT TWP, MI) WAS CALLED, BUT THE CONTACT REFUSED TO GET THE VEHICLE DIAGNOSED DUE TO THEIR DIAGNOSTIC FEES. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 52,613.

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY WOULD BE STUCK IN THE 'ACC' POSITION. THE VEHICLE WAS TAKEN TO THE DEALER (LOU BACHRODT CHEVROLET BUICK GMC 7070 CHERRYVALE N BLVD, ROCKFORD, IL 61112) WHERE IT WAS DIAGNOSED THAT FAILURE WAS DUE TO A FAILED SHIFTER MODULE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED AND CASE NUMBER: 8-4010022838 WAS OPENED. THE FAILURE MILEAGE WAS 70,860.

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. ON SEVERAL OCCASIONS, THE KEY SEIZED IN THE IGNITION AND WAS UNABLE TO BE REMOVED. THE VEHICLE WAS TAKEN TO ROTOLO CHEVROLET (16666 S HIGHLAND AVE, FONTANA, CA 92336, (909) 822-1111), BUT THE MECHANIC WAS UNABLE TO REMOVE THE KEY. THE CONTACT WAS ALSO INFORMED THAT THERE WAS AN ERROR IN COMMUNICATION BETWEEN THE IGNITION AND THE GEAR SHIFT LEVER'S POSITION. AFTER A WHILE OF MANEUVERING THE GEAR SHIFTER FROM PARK TO DRIVE AND THEN BACK TO PARK, THE CONTACT WAS ABLE TO REMOVE THE KEY FROM THE IGNITION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000.

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE KEY BECAME STUCK IN THE IGNITION AND WOULD NOT TURN PAST THE ACCESSORY POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SHIFT ASSEMBLY FAILED. THE VEHICLE WAS NOT REPAIRED. THE DEALER (SPITZER CHEVROLET NORTH CANTON, 7111 SUNSET STRIP AVE NW, NORTH CANTON, OH 44720) REFERRED THE CONTACT TO THE MANUFACTURER. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT UNDER WARRANTY. THE FAILURE MILEAGE WAS 46,000.

I CAN'T REMOVE THE KEY FROM THE SUV AFTER TURNING THE VEHICLE OFF. THIS STARTED ABOUT TWO MONTHS AGO. AT FIRST I WAS ABLE TO TURN THE SUV BACK ON AND WAS ABLE TO REMOVE THE KEY. IT HAS BEEN WORST LATELY. AS I FILL OUT THIS COMPLAINT , THE KEY IS STILL STUCK IN THE IGNITION, SO IF ANYONE WOULD LIKE TO STEAL MY CAR, THEY COULD. THE SUV JUST TURNED 56000 MILES. GM NEED TO FIX THIS, AS THIS HAS BEEN A PROBLEM NOT ONLY WITH THE CAPTIVA, BUT OTHER GM MODELS AS WELL. I HAVE HAD TO SIT IN MY CAR FOR ALMOST AN HOUR BEFORE THE KEY COULD BE REMOVED. HAD I KNOWN THAT THIS WAS A COMMON PROBLEM, I WOULD NOT HAVE PURCHASED A GM VEHICLE. THIS SHOULD BE A RECALL,

THE KEY GETS STUCK IN THE IGNITION AND WILL NOT TURN BACK PAST ACC. THIS REQUIRES THE OPERATOR TO TURN THE VEHICLE ON AND OFF COUNTLESS TIMES, LEAVE THE KEYS IN THE IGNITION, LEAVE THE CAR RUNNING ETC, BECAUSE THE KEY WILL NOT COME OUT. ENGAGING THE SHIFTER AND TURNING THE STEERING WHEEL DO NOT SEND A 'SIGNAL' TO LET THE KEY RELEASE.

TL* THE CONTACT OWNS A 2014 CHEVROLET CAPTIVA. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN OFF. MORE THAN ONE INDEPENDENT MECHANIC AND LOCK TECHNICIAN INSPECTED AND DIAGNOSED THE VEHICLE, BUT WERE UNABLE TO PROVIDE A PERMANENT REMEDY TO PREVENT THE FAILURE. THE KEY REMAINED IN ACCESSORY MODE, CAUSING THE CONTACT TO HAVE TO SECURE THE VEHICLE WITH THE KEY BEING UNABLE TO TURN OVER TO REMOVE. THE MANUFACTURER ADVISED THE CONTACT TO TAKE THE VEHICLE TO THE DEALER (CENTURY 3 CHEVROLET, 2430 LEBANON CHURCH RD, WEST MIFFLIN, PA 15122, 1-(412) 466-9210) FOR DIAGNOSTIC TESTING. IT WAS UNKNOWN IF A DEALER WAS CONTACTED AS OF YET. THE MANUFACTURER PROVIDED NO SPECIFIC TESTING AND HAD 111 TSBS REGARDING THE ELECTRICAL SYSTEM. THE APPROXIMATE FAILURE MILEAGE WAS 73,650.

IN JULY, 2017, THE IGNITION KEY WOULD GET STUCK EVEN WHEN THE VEHICLE WAS IN PARK. WE TOOK THE VEHICLE IN TO GET SERVICED AT AUTHORIZED SERVICE CENTER THE LOCK CYLINDER WAS REPLACED. IN LATE JANUARY 2018, THE SAME ISSUE OCCURRED AND LOCK CYLINDER WAS REPLACED AGAIN. ON 29 JAN 2018, THE SAME ISSUE OCCURRED FOR A THIRD TIME ( KEY WOULD TURN TO OFF POSITION WHEN VEHICLE WAS IN PARK OR NEUTRAL. THIS TIME THE SERVICE PROVIDER STATED THAT IT WAS THE SOLENOID IN THE TRANSMISSION SNIFTER THAT WAS THE PROBLEM. THIS IS NOW A $580.00 BILL BECAUSE EVEN THOUGH THE INITIAL PROBLEM OCCURRED LAST SUMMER WHEN THE POWERTRAIN WAS UNDER WARRANTY, IT IS NOT UNDER WARRANTY NOW AND WE HAVE TO PAY OUT OF POCKET. AFTER SOME RESEARCH THEN AND NOW, IT APPEARS THAT THIS IS BECOMING A COMMON PROBLEM WITH CAPTIVAS.