Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
30–25K
1325–50K
1150–75K
1575–100K
12100–150K
2150K+
56 reports with mileage · 24 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
Electrical System. Review the 46 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Engine. Review the 22 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
Electronic Stability Control (esc). Review the 12 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
I bought my car used a year ago. I had this same issue about 8 months ago for a short time but now it keeps happening everything I turn my ignition key off. My key won't come out it gets stuck on the ACC, I think that's what it's called, its been about 7 or 8 weeks now but its getting worse. And when I was trying to turn my car …
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I bought my car used a year ago. I had this same issue about 8 months ago for a short time but now it keeps happening everything I turn my ignition key off. My key won't come out it gets stuck on the ACC, I think that's what it's called, its been about 7 or 8 weeks now but its getting worse. And when I was trying to turn my car off and get my key out my car started roll backwards, this has happened 2 times in the last 10 days. I have 2012 chevrolet captiva. Has there been any recalls regarding this issue?
NHTSA ODI #11750182
Mileage unknown · Mar 30, 2026
SteeringUnknown Or Other
My shifter doesn't recognize that its in park and won't let me remove my keys. It gets stuck on ACC and I can't turn my key/ignition to the off position. And for the 3rd time it's like popped outta gear. I bought it used. This started 2 months ago but for the 10 days its continually gotten worse. 8 outta 10 times I go to put it…
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My shifter doesn't recognize that its in park and won't let me remove my keys. It gets stuck on ACC and I can't turn my key/ignition to the off position. And for the 3rd time it's like popped outta gear. I bought it used. This started 2 months ago but for the 10 days its continually gotten worse. 8 outta 10 times I go to put it in park and I can't get key out. I haven't had it inspected or looked or anything else like that. I Googled it and i read up on how this is an issue for 2012 to 2014 Chevrolet Captiva. But no recall for 2012 year. I don't know what time do. There was no accidents regarding this issue.
NHTSA ODI #11728052
Mileage unknown · Feb 17, 2024
Electrical SystemUnknown Or Other
The component that has failed has been the transmission and the AC. My safety was at risk because the car wouldn’t drive forward whilst on the road. It has been confirmed by independent service. Yes the problem has been inspected by representatives. There was a warning that was said “Check transmission engine”
NHTSA ODI #11572562
Mileage unknown · Apr 14, 2023
Electrical SystemUnknown Or Other
The battery cables are faulty and overheat causing the car to shut off and lock key in the ignition with complete loss of power this is happening to nearly every Chevy captiva and is a wide spread issue this is also a serious fire hazard as the cables over heating is enough to boil water car shuts off and locks key in ignition w…
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The battery cables are faulty and overheat causing the car to shut off and lock key in the ignition with complete loss of power this is happening to nearly every Chevy captiva and is a wide spread issue this is also a serious fire hazard as the cables over heating is enough to boil water car shuts off and locks key in ignition without warning
NHTSA ODI #11517133
Mileage unknown · Jul 23, 2021
Electrical SystemUnknown Or Other
UNABLE TO REMOVE KEY FROM IGNITION WHEN VEHICLE IS IN PARK. IT WOULD STICK IN THE AUXILIARY POSITION. I COULD RESTART THE ENGINE BUT I COULD NOT TURN THE VEHICLE COMPLETELY OFF. THIS STARTED A COUPLE OF YEARS AGO AND WOULD HAPPEN RANDOMLY. OVER TIME IT BECAME MORE FREQUENT BEFORE IT FINALLY WASN’T COMING OUT AT ALL. I WOULD H…
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UNABLE TO REMOVE KEY FROM IGNITION WHEN VEHICLE IS IN PARK. IT WOULD STICK IN THE AUXILIARY POSITION. I COULD RESTART THE ENGINE BUT I COULD NOT TURN THE VEHICLE COMPLETELY OFF. THIS STARTED A COUPLE OF YEARS AGO AND WOULD HAPPEN RANDOMLY. OVER TIME IT BECAME MORE FREQUENT BEFORE IT FINALLY WASN’T COMING OUT AT ALL. I WOULD HAVE TO LEAVE MY KEY IN THE CAR AND DISCONNECT THE BATTERY AFTER USE. I TOOK IT TO THE DEALERSHIP AND HAD THE TRANSMISSION CONTROL SHIFTER REPLACED. FOLLOWING THIS REPAIR I STARTED HAVING MORE ELECTRICAL ISSUES. MY RADIO WOULD CUT OUT AND THE TRACTION CONTROL LIGHT WOULD FLASH ON. I WENT TO GM SERVICE AND THEY COULD FIND NOTHING. THE ISSUE CONTINIUED AND ONLY GOT WORSE. I WAS DRIVING ON THE HIGHWAY AND LOST ACCELERATION TO MY VEHICLE IN HEAVY TRAFFIC. I HAD TO SLIDE ON TO THE SHOULDER AND WAS ABLE TO RESTART THE CAR AND GET GOING AGAIN TO ONLY HAVE IT HAPPEN AGAIN 30 MIN LATER. I WAS ON AN UPHILL AND HAD NO WHERE SAFE TO PULL OVER. MY CAR WOULD SURGE AHEAD, LOSE MOMENTUM AND REPEAT UNTIL I WAS FINALLY ABLE TO GET SAFELY TO THE SIDE OF THE ROAD. I HAD A NUMBER OF LIGHTS FLASH ON DURING THIS EPISODE… CHECK ENGINE, SERVICE STABILIZER, AIR BAG AND OTHERS. THE CHECK ENGINE STAYED ON FOR 2 DAYS. I WAS ALSO UNABLE TO REMOVE THE KEY AGAIN BUT THIS TIME I ALSO COULDN’T TURN THE ENGINE BACK ON AGAIN. I THOUGHT THAT I WAS GOING TO BE STUCK ON THE SIDE OF THE HIGHWAY. AFTER SITTING FOR A WHILE I WAS ABLE TO START THE CAR AND MAKE IT HOME. LUCKILY! SINCE THEN I HAVE CONTINUED TO HAVE REGULAR PROBLEMS WITH THE RADIO AND WAS STUCK AGAIN IN A PARKING LOT UNABLE TO REOVE MY KEY. SOMETHING SERIOUS IS HAPPENING BUT AGAIN MY MECHANIC CANNOT FIND A THING WRONG AND THEY HAVE JUST HAD THE CAR FOR 2 DAYS. I SEE THAT OTHER OWNERS ARE HAVING SIMILAR ISSUES. THIS NEEDS TO BE ATTENDED TO BEFORE SOMETHING SERIOUS HAPPENS TO SOMEONE.
NHTSA ODI #11426212
Mileage unknown · Oct 21, 2020
Unknown Or Other
KEY REMAINS LOCKED IN THE TUMBLER IN THE OFF POSITION. THIS ALSO DRAINS THE BATTERY.
NHTSA ODI #11365529
139,000 miles · Nov 21, 2019
Unknown Or Other
KEY GETS STUCK IN IGNITION AFTER PUT IN PARK. HAVE TO RESTART AND MOVE GEAR SHIFTS UP AND DOWN THEN BACK TO PARK. IF THIS DON'T RELEQSE KEY I HAVE TO LEAVE IT AND THEN HAVE DEAD BATTERY.
NHTSA ODI #11281655
50,000 miles · Nov 6, 2019
Electrical SystemUnknown Or Other
KEY KEEPS GETTING STUCK IN THE IGNITION 75% OF THE TIME I TRY TO SHIFT IT OFF. IT WONT SHUT ALL THE WAY OFF EITHER. IT JUST GOES TO ACC. SEEMS LIKE A VERY VERY COMMON ISSUE. THIS NEEDS A RECALL AND GM SHOULD HAVE TO PAY FOR IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11278361
45,000 miles · Apr 2, 2019
Unknown Or Other
THE KEY WON'T COME OUT OF THE IGNITION 3/4 OF THE TIME. HAD GEAR SHIFT REPLACED A YEAR AGO AND FIXED PROBLEM. STARTED BACK UP MONTHS AGO AND THE CHEVY DEALER WON'T REPLACE WITHOUT ANOTHER $800.00. TOOK IT FOR OTHER OPINIONS AND EVERYONE SAYS GEAR SHIFT. POWER STAYS ON WHEN KEY IS STRUCK SO CAN'T JUST LEAVE IT. HAVE TO MOVE G…
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THE KEY WON'T COME OUT OF THE IGNITION 3/4 OF THE TIME. HAD GEAR SHIFT REPLACED A YEAR AGO AND FIXED PROBLEM. STARTED BACK UP MONTHS AGO AND THE CHEVY DEALER WON'T REPLACE WITHOUT ANOTHER $800.00. TOOK IT FOR OTHER OPINIONS AND EVERYONE SAYS GEAR SHIFT. POWER STAYS ON WHEN KEY IS STRUCK SO CAN'T JUST LEAVE IT. HAVE TO MOVE GEAR SHIFT BACK AND FORTH, RESTART, MOVE GEAR SHIFT AGAIN AND KEEP REPEATING TILL KEY COMES OUT. UP TO 8 TIMES, SO FAR.
NHTSA ODI #11193428
82,000 miles · Jan 19, 2019
Unknown Or Other
KEY HAS GOTTEN STUCK IN IGNITION MULTIPLE TIMES. HAVE HAD TO DISCONNECT BATTERY AS THE CAR WAS STUCK IN ACCESSORY, AND THE BATTERY WAS STILL BEING DRAINED. HAVE NOT FOUND ANY SOLUTION TO THE PROBLEM. TRIED DIFFERENT KEYS, MOVING STEERING WHEEL ETC. IT'S VERY FRUSTRATING AS WE HAVE ONLY HAD THE CAR FOR 6 MONTHS. THIS STARTED ABOU…
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KEY HAS GOTTEN STUCK IN IGNITION MULTIPLE TIMES. HAVE HAD TO DISCONNECT BATTERY AS THE CAR WAS STUCK IN ACCESSORY, AND THE BATTERY WAS STILL BEING DRAINED. HAVE NOT FOUND ANY SOLUTION TO THE PROBLEM. TRIED DIFFERENT KEYS, MOVING STEERING WHEEL ETC. IT'S VERY FRUSTRATING AS WE HAVE ONLY HAD THE CAR FOR 6 MONTHS. THIS STARTED ABOUT 2-3 MONTHS AGO AND THE CAR WAS AT AROUND 82K MILES
GENERAL MOTORS LLC (GM) IS RECALLING CERTAIN MODEL YEAR 2012 CHEVROLET CAPTIVA SPORT PASSENGER VEHICLES MANUFACTURED FROM APRIL 26, 2012, THROUGH MAY 17, 2012. THESE VEHICLES FAIL TO CONFORM TO THE PARK BRAKE PERFORMANCE REQUIREMENTS FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 135, "LIGHT VEHICLE BRAKE SYSTEMS." THE PARK BRAKE CABLE MAY NOT BE FULLY SEATED IN ITS CONNECTOR AND MAY SEPARATE FROM THE CONNECTOR. IF THIS OCCURS, THE PARK BRAKE WILL BECOME INOPERATIVE AND WILL NOT HOLD THE VEHICLE.
Consequence & remedy
Consequence: IF THE VEHICLE IS ON AN UNEVEN SURFACE, THIS COULD RESULT IN UNINTENDED VEHICLE MOVEMENT AND A CRASH.
Remedy: GM WILL NOTIFY OWNERS, AND DEALERS WILL INSPECT AND ENSURE THAT THE PARK BRAKE CABLES ARE CONNECTED AND SECURE FREE OF CHARGE. THE SAFETY RECALL BEGAN ON JULY 27, 2012. OWNERS MAY CONTACT THE CHEVROLET OWNER CENTER AT 1-866-694-6546.
GENERAL MOTORS (GM) IS RECALLING CERTAIN MODEL YEAR 2011-2012 CHEVROLET CAPTIVA VEHICLES MANUFACTURED FROM OCTOBER 2, 2009, THROUGH APRIL 21, 2011. DRIVING THE VEHICLE WITH THE TRANSMISSION IN MANUAL MODE AND IN FIRST GEAR CAUSES THE ENGINE AND POWER STEERING PUMP TO OPERATE AT HIGHER SPEED THAN IS TYPICAL. INCREASED PUMP SPEED GENERATES HEAT THAT IS TRANSFERRED TO THE POWER STEERING FLUID AND CAN RESULT IN POWER STEERING FLUID TEMPERATURES THAT APPROACH THE POWER STEERING PUMP RESERVOIRS MELTING POINT.
Consequence & remedy
Consequence: AFTER PROLONGED EXPOSURE TO ELEVATED FLUID TEMPERATURES, THE RESERVOIR MAY LEAK. LEAKING FLUID, IN THE PRESENCE OF AN IGNITION SOURCE, MAY RESULT IN A FIRE.
Remedy: GM WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE POWER STEERING FLUID COOLER WITH AN IMPROVED VERSION, FREE OF CHARGE. AN ADVISORY LETTER TO CUSTOMERS, ALONG WITH INSTRUCTIONS, WILL BE MAILED IN JANUARY 2012. WHEN PARTS BECOME AVAILABLE, GM WILL SEND ANOTHER LETTER ASKING CUSTOMER TO TAKE THEIR VEHICLE TO A GM DEALER TO HAVE THE REPAIRS PERFORMED. GM ANTICIPATES PARTS WILL BE AVAILABLE IN MARCH 2012. OWNERS MAY CONTACT CHEVROLET AT 1-800-630-2438.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0
No exact-year investigations in this snapshot.
2012 Chevrolet Captiva Sport Problems, Complaints & Recalls | Skip That Year
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